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Business Profile

RV Parts

Elkhart RV Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Parts.

Complaints

This profile includes complaints for Elkhart RV Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elkhart RV Parts has 4 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I purchased an electric RV fireplace on-line through Elkhart RV Parts' web site. Their web site indicated it was in stock, so Ii expected a fairly quick shipping and deliver. Soon after, I received an email with the *** shipping #. Weeks went by and I checked, *** tracking indicated they had yet to receive the item. I got an email from Elkhart RV Parts indicating it should have been delivered. I checked the *** tracking # and *** still had not received the item. I tried emailing and calling Elkhart RV Parts, but could not receive any response. More weeks went by and I filed a complaint with Paypal, their resolution of which is still pending. I checked reviews for this company and found many other people have had the same problem - they take your money and never deliver.

      Business Response

      Date: 06/12/2025

      Thank you for bringing this to our attention. Elkhart RV Parts is now operating under new management. While we are unable to offer refunds for past orders, we would be happy to assist in placing a new order if your original order was not fulfilled and instead canceled or refunded.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:03/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 10th 2023 an order was placed for blinds. Our card was charged $111.91 on Nov 13 2023. We still have not received the part. We have contacted the company numerous times asking for a status through calls, emails and texts. We do not recieve a response back. We would like a refund. Thank you

      Business Response

      Date: 06/12/2025

      Thank you for contacting us. With Elkhart RV Parts now under new leadership, were working hard to rebuild trust. While we cannot refund past orders, wed be glad to help you successfully place a new order if needed.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:03/06/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item from Elkhart. They did not indicate the item was on backorder. Even though they do not have the item to ship they still charged my account. Now I have been unable the contact them or get them to credit my account.

      Business Response

      Date: 06/12/2025

      We understand your concerns. The business is now under new management and focused on better service. If your earlier order was not completed and was refunded, please reach out so we can assist you with a new order.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:02/29/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for a replacement fireplace (Order #****) on Jan 25, 2024. A total of $275.81 was paid for the order. I have attempted at least four times by email and two times by phone to contact the business to find out the status of the order to no avail. I would like them either to indicate a shipping date/arrival date or refund my money.

      Business Response

      Date: 06/12/2025

      Elkhart RV Parts has undergone a change in management. Although we are not processing refunds for previous orders, we are here to help facilitate a new order should your original one have been refunded and unfulfilled.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:02/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

      Business Response

      Date: 06/12/2025

      We appreciate your message. Elkhart RV Parts is now under new ownership, and we are committed to improving customer service. If your prior order was not completed and a refund was issued, we are available to help you place a new order.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:02/21/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

      Business Response

      Date: 06/12/2025

      Thank you for bringing this to our attention. Elkhart RV Parts is now operating under new management. While we are unable to offer refunds for past orders, we would be happy to assist in placing a new order if your original order was not fulfilled and instead canceled or refunded.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:02/21/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a fresh water tank September 29, 2023, should of been delivered around November 2023. It is now February 20, 2024 Almost five months since order and no word from Elkhart. I have tried to contact them via, phone, text message, email, and chat on their website, for months with no reply. Their website now shows the tank I ordered available for shipping in two days, and stillno update on my order.

      Business Response

      Date: 06/12/2025

      Thank you for contacting us. With Elkhart RV Parts now under new leadership, were working hard to rebuild trust. While we cannot refund past orders, wed be glad to help you successfully place a new order if needed.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:02/14/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       I am rejecting this response because:


      o. But you all didn't give me a choice.

      Business Response

      Date: 06/12/2025

      We understand your concerns. The business is now under new management and focused on better service. If your earlier order was not completed and was refunded, please reach out so we can assist you with a new order.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:02/12/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an electric fireplace for my RV and the description said it was in stock. Once ordered i have not heard from the company and tried to get in touch with them concerning the order. I reached out by phone and email and have not heard back. I disputed the charge on my credit card, but they said they delivered the fireplace and did not provide a tracking number. I have still not received the part, a tracking number, or a response from the company so i am requesting that they refund my money. Order was placed on October 30, 2023.

      Business Response

      Date: 06/12/2025

      Elkhart RV Parts has undergone a change in management. Although we are not processing refunds for previous orders, we are here to help facilitate a new order should your original one have been refunded and unfulfilled.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:01/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an electric fireplace online on November 21, 2023. My credit card was charged ******. After weeks of trying to find shipment tracking it finally arrived. It did not work. I immediately began trying to contact company. After multiple emails I received a shipping label to return fireplace. Last communication from Elkhart RV Parts was January 8, ****. I have sent multiple emails and my husband has left multiple VM messages asking about refund or replacement. No one returns any of our attempts. After reading reviews from the company ******** page, ****** and BBB reviews this is apparently a pattern for this company. I have read multiple stories identical to mine. No response ,and non working fireplaces. I would like to request my money back. After reading all the other reviews this company is apparently scamming people out of their money or just really poor customer service

      Business Response

      Date: 06/12/2025

      We appreciate your message. Elkhart RV Parts is now under new ownership, and we are committed to improving customer service. If your prior order was not completed and a refund was issued, we are available to help you place a new order.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    Elkhart RV Parts is NOT a BBB Accredited Business.

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