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Business Profile

Recreational Vehicles

Alliance RV, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THE WORST RV EXPERIENCE EVER! Alliance RVs claims they are Obsessed with the best RV ownership experience with a motto or Do the right thing. What a joke. We bought a brand new 2022 Alliance Valor with the top of the line Solar System. The Alliance Factory wired the system backwards and burnt wires in the ceiling of the 5th wheel. We dealt with NOTHING working in our RV on a 10 day Road-trip. The amount of damage to the electric in the 5th wheel is unknown and ongoing as the voltage through the system was 35 volts in a 12 volt system though all the circuit boards. The refrigerator was fried. The garage bed was stuck down, the CO2 was fried and beeped for hours until it was replaced by a technician we had to have come to our camp site in a national park. The ** fell off the wall in the main living area, I could go on and on. There was clearly NO QA on this trailer and our trip was ruined to say the least. We contracted Alliance to get them to take the trailer back and exchange for one that wasnt ruined but their negligence. Alliances response was take it to your local dealer and have it fixed. They didnt offer any compensation for the inconvenience we experienced or acknowledge the issues that will continue..

    Business Response

    Date: 06/07/2023

    We appreciate you bringing this new development to our attention.  Our team has been in touch with the customer today (6/7/23) to discuss the concerns in depth and have outlined an initial repair plan to move forward.  A dealership to do the service work has been identified.  Our team is working to outline a list of components that will be needed so we can expedite the shipment of those parts.  We will continue to work closely with both the customer and dealership to see that the service work is being provided in a timely fashion.  

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RV Bought in 09/2021 RV had several issues at time of purchase RV had Safety Issues and dealer and Manufacturer failed to disclose RV still at the dealer for almost 3 month for repairs, and there is no time when it will be ready

    Business Response

    Date: 03/01/2023

    We appreciate ******************* time to speak with us this week.  We are working closely with the dealership to ensure all parts are delivered and that the repairs will be made as expediently as possible.  At this time all requested parts are in the dealers possession with the exception of the rope lights.  Those lights are shipping expedited today.  It is our understanding that the dealership has also reached out to *************** to discuss a timeline for the unit to be complete (which is Wednesday of next week).  We certainly welcome any direct communication from *************** if there is anything not progressing to his satisfaction.  

Alliance RV, LLC is NOT a BBB Accredited Business.

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