Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  We bought a NEW camper not one that had and has significant electrical issues and it is a huge safety concern. 
  Warranty?? We dont even own the RV. 
  The dealer already has had to fix two electrical issues. 
  $93,000 and we are splicing and running new wires. Completely unacceptable and Alliance should be held accountable for releasing an inferior product.

   

  Business Response

  Date: 05/12/2025

  The customer placed a custom order with the dealership and to secure this put down a $5000 deposit.  Alliance has been in communication with this customer to assure him that the concerns noted are able to be resolved, and also quite simple to do.  We are happy to work with the dealership to ensure that the coach is in good working order and done so under warranty at no cost to the customer.  While it is very common for a dealership to request a non-refundable deposit, that is not something that Alliance has involvement in.  Discussions in regards to the sales process and deposits would be something that the customer would need to work directly with the Dealership on.  

  Business Response

  Date: 05/14/2025

  We have spoken to the dealership and understand they have provided you with a detailed reply to your request.  Your 2025 Valor was a special order made to your specifications and is fully repaired and ready for delivery.  There are no concerns with the coach that were not easily and quickly addressed.  The ** was and remains fully functional and was offered to you for pickup.  The dealership has also offered you a complimentary two-year extended service contract to help support your peace of mind. Any requests regarding the sale of the unit, deposits made, or contracts that you signed is outside of Alliance's scope and would need to be discussed directly with the dealership.  

  Customer Answer

  Date: 05/14/2025

   I am rejecting this response because:
  
  This unit was shipped from ******* to ******** and the electrical system has had 2 major failures.

  1- Technician found a dead short in wire running to bedroom lights after removing main control panel , fuse panel and panels in storage bay. Lithium battery fuse was blown.

  2- #3 awning didnt work. Technician ran new  wires and left original factory wire in place.

  You mention that the unit is repaired and operational. That could be, but now knowing the problems to date, and Item #1 never being disclosed to us until technician felt obligated to tell us. He then mentioned that he would strongly suggest an extended warranty for unit. 
  We are not buying a repaired RV with numerous red flags and especially when they are replacing brand new wiring.
  

  Business Response

  Date: 05/14/2025

  There were two minor 12-v wiring concerns which were both easily resolved by the dealership.  The coach you ordered is in good working order and ready for sale as a new coach.  We do not see any reason this coach would be unfit for use and or considered anything other than new.  If there are concerns with the agreement you signed with the dealership, that is something you would need to discuss directly with them.  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  Alliance and the component manufacturer have both assumed that I caused this damage and therefore its my responsibility. This is a fridge they are no longer manufacturing and there is a reason for that, its faulty. Alliance has advised  they do not honor their warranty after the coach has been delivered unless it can be proven that there was a manufacturing defect or installation issue. Which means they have an easy out for any damage that occurs after delivery. The warranty advertised and the warranty provided are not the same, this is deceptive business practices. Finally they flat out refuse to provide any reimbursement to a coach owner for labor associated with repairs. Ive had to spend many hours repairing many things and they flat out refuse to acknowledge that. They are refusing to pay for something they owe which is stealing in my mind. rator stopped working. Hundreds of dollars of food was lost. not only was it not cooling, the freezer drawer slides had broken as well. The final result was again, I had to figure out what was wrong, buy the part and replace it while Alliance and the fridge manufacturer were pointing fingers. I have pushed for help with the damaged drawer slides which cannot be repaired and would require a replacement refrigerator, and that has been completely denied. The fridge new is around $2,500 excluding tax and shipping. I input $5,000 as the amount of the loss which is inclusive of that as well as all the labor (and pain and suffering honestly) that they have refused to provide.

  Business Response

  Date: 05/15/2025

  Good morning, 

  Our written warranty policy is outlined in our Owner's Manual, which indicates how to obtain warranty service at a local Alliance RV Dealership, which we offered to this customer. We also offered to cover mobile service technician fees outside of our written warranty policy and cover those charges as well. As the customer chose to perform repairs themselves based on the location they were at as they were on a tight timeline. We did reimburse the customer for any out-of-pocket expenses incurred for this repair. We disagree with the customers stance that we should provide warranty coverages for labor completed by the owner of the coach; this is in direct violation of our company policy and was denied. We do look for ways to accommodate customers outside of normal practice which we have done so here by providing direct support vs working with a dealership. We do understand this consumers frustration. As for the refrigerator concern, we have partnered with our supplier for warranty coverage and escalated this concern to multiple levels of leadership for review. When speaking with the customer he stated that he was also unsure on how it got damaged. Damage in a whole is not something covered in our warranty policy, there was no manufacturing defect present on this component, and this is why it was denied. We did offer resolution as a cost basis to attempt to appease the situation, consumer is to report back if they will be accepting this offer.  

  Thanks

  ***** *******
  Alliance RV
  Consumer Affairs Manager
  ************************************************************

  Business Response

  Date: 05/12/2025

  Good afternoon,

  After speaking with the customer, we have determined the components affected to be damaged and not something we would consider for warranty coverage. We have as a goodwill gesture offered materials at a discount customer stated he would be reaching back out to determine if that's something he would like to do. While we do feel for this customers situation and have asked that they reach out in the future if any additional concerns arise in the future. 
  
  ***** *******
  Alliance RV
  Consumer Affairs Manager
  ******************************************************************************
  

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Alliance and was able to have someone explain to me why they have denied my warranty claim. Alliance is supposed to be known for their excellent customers service, and now I can see why. The man that contacted me was very nice and willing explained everything and listened to what I had to say as well. I felt so much better after our communication and am confident they will go forward with the good will gesture that was offered. I still stand behind this company and would recommend the brand.

   

  I am satisfied with this resolution.

  Thank you

  id it occur do to our lack of care. The company sends an email just saying basically, yea no we won't offer you anything. We would even consider taking to the IN location for repair! Pay for half the repair, something! I want them to stand by their motto, and stand by their "excellent" customer service claims. I want them to be accountable for this. Our repair quote for us is $12,000. We haven't even owned the trailer long enough to have paid $12,000 on the loan!

  Business Response

  Date: 01/10/2025

  Good Afternoon, 

  After speaking with the customer directly we have discussed concerns in great length as well as formed an actionable plan to assist them in repairs as a goodwill gesture as we do not feel this concern is a result of manufacturing practices. It is unfortunate that concerns have arose, but we take customer satisfaction as the upmost priority and have offered additional resolution outside of standard warranty protocols.
  
  Thanks 

• Initial Complaint

  Date:10/16/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22431780, and find that this resolution is satisfactory to me.
  

  
  
  

  
  

  Thank you.

  *** **** and stated we had an appointment with the service company, the name of the company, and their phone number. No response. I emailed October 5th with the invoice. No response. I emailed October 9th to follow up. No response. I emailed ********* ******** on October 11th and then ******** ****** on October 14th and didn't receive responses to either of those. We are frustrated by the lack of communication and unable to complete this work without knowing if we will be reimbursed or not.

  Business Response

  Date: 10/17/2024

  Our team is typically very prompt with replies and apologize that we did not meet our standards with our communication to you.  The Director of Service has left you a voicemail and we look forward to speaking with you at your convenience.  We do expect our team to excel with our communication and will make sure to get this back on track.  

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The manufacture has reached out and has a plan to address the repairs as quickly as possible. I appreciate the manufactures actions on getting things going in the right direction.  The reimbursement check was received today. 

  
  

  Thank you.

   

  *******

  ce refuses to return our emails, we don't know for sure the refund as been issued, and we are now being told by the dealer it will take Alliance 2-3 weeks to review the warranty claims and ship parts. I have attached the long list of issues and defects with this unit. It is unacceptable that Alliance built a unit with major defects, refuses to return emails, and refuses to repair a brand new unit in a timely manner. The biggest defect was our slide system was installed incorrectly and not secured, this could have caused a major accident on the interstate if the slide would have disconnected. Alliance touts that they fill all the grey tanks with water on the assembly line, however, Our grey tank will not hold water from the factory which indicates Alliance failed to do the checks that they advertise that they do. Our unit has now been out of service since the day we brought it, over 30 days. Alliance does not want to "do the right thing" as they claim and get our unit fixed.

  Business Response

  Date: 08/12/2024

  At the time of this reply it is our understanding that all is heading in the right direction.  The reimbursement of $584.63 was received by the owner of the product.  Our Alliance service team has been working closely with the dealership.  The only outstanding item was an awning, which as of today (8/12) was approved for full replacement.  We can appreciate the frustration whenever there is a service need and we look forward to getting the coach back in the owners hands for their upcoming trips.  

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like it noted that this resolution would not have been found if Alliance had not been pressured by the negative reputation of a BBB report. They refused to pay for the warranty for months and stopped responding to my requests, shutting down any direct communication. 

  
  

  Thank you.

  Business Response

  Date: 12/07/2023

  Thank you for bringing this to our attention.  We have reviewed the initial warranty submission and the reason for initial denial is that it appears the ladder attached to the rear wall was was hit or damaged at some point while pulling or parking the unit.  With that said, we have been in touch with the dealership and will be providing approval for the securement of the rear wall. 

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our rv in June 2023. We have had many issues with the rv within the first week. One including the closed awning that had never been opened, falling opened causing the arms to be bent. The awning is hanging off the rv. Blowing around in the wind. My husband and I tried to push it up to stabilize on a ladder and my husband hit his head in the process. ***************************** from Alliance told me we could have taken it off ourselves until its fixed but we chose not to, when I complained. I can not get ahold of her by phone. She does not return calls. I was able to get ahold of *********************. He very very annoyed that I was complaining about *******. He said they like to only email because it keeps record of everything. I told him we are only able to get one message back and forth a day and the process is taking too long. he told me he would talk to ******** and get back to me. He never called me back. I felt very belittled during the conversation when he was saying he doubts that she was rude to me and I may have took it the wrong way. I told him its getting windy and for our safety we would at least like the awning fixed. I wouldve assumed **** wouldve looked at my account and helped me expedite things but instead I never received a call back. I wrote ***************************** on the 17th and got back an automatic reply that she would not be back in office until the 27th and here we are today December 3rd and still no response from her. A week had passed with care or regard to help my with my repairs. I recently had another issue with the toilet leaking and another gentleman from alliance helped me and we took care of it fairly quickly, which was amazing. We messaged each other multiple times throughout the day and he was very helpful. Im wondering why the service is not the same with *****************************? How can we get our ** fixed? Ive already paid for the service call from the ** repair company of $120 that is supposed to be refunded to me but still hasnt.

  Business Response

  Date: 12/07/2023

  We have had a number of communications with the customer and are working towards a resolution.  With the customers specific situation we are working outside of our traditional warranty parameters and have allowed for a mobile tech to be used in lieu of the customer taking the unit into their ********************** dealer.  With this, we do require a quote from the independent technician and were working to reach an agreeable cost for these repairs to be made.  We do hope that the customer understands that we cannot allow an independent technician to charge any amount they desire for a fix that could otherwise be done thru our traditional warranty channels at a much more reasonable cost.  We have ultimately agreed to pay the amount requested and have made this known to both the customer and the technician.  

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2022 alliance paradigm 385FL 5th wheel ** late March 2023. ($140K) Purchased to live in full time and to travel with it when need to work out of town/state. From the state the ** was riddled with issues which included: ****** went out a few weeks after owning it. Service was sent and the repair was completed. Water leaked after first month in hot water line under kitchen island that flooded the kitchen. Mailed me the part and I had to fix it! Every time campers moved all paneling in the lower bath separates from wall on the interior-no matter what! Then I took a trip to Florida for one month. From ** I hauled it to ****. Returned it back to ***** and it was a mess! The current issues are: the slides do not retract in completely & are crooked. Second slide was OK the third slide would not go out AT ALL, 4th slide was OK, 5th slide ************* popped out the side of camper wall & is stuck. Called ***************** said bring it in. Brought it to dealer last *********** are trying to work with Alliance to see how alliance wants to handle this. There are several other issues with this **, I have had **s for decades and never had issues such as this. All welds are broken, body has separated from frame in the front. The rear has pushed through the body wall. Im displaced now as I have had to turn in my HOME for REPAIR while I continue to pay the payments on the **, AS WELL AS now having to RENT a cabin at ** park (which costs over 2 times the space rent) while I'm in limbo with the dealership and the manufacturer! All my life is in my camper already, and now may need to rent a van in order to grab my items if this continues much longer. This ** was not used more than 5k miles, and with the extreme damage and equipment failures I DO NOT feel safe to tow it behind my truck on the highway. I am disappointed and very concerned with this situation. I believe the frame was built crooked and this ** will never be 100%. Need full replacement & contacting lawyer.

  Business Response

  Date: 08/25/2023

  Thank you for making us aware of the concerns with our coach.  Within the last 24 hours you have sent emails to at least a couple members of our senior team and as of this morning 2 of our company owners personally contacted you.  We understand you are upset, and our team will work with you to see how we can best address your concerns.  We do want to see that you are able to enjoy the coach.  Since very recently learning of the concerns, we have not had the opportunity to try and resolve them.  As stated in our initial communication today one of our technicians will be reaching out to you to come up with a service plan to help get this rectified.  

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a call from Alliance RV about resolutions and future ways to handle any issues that *** arise. I look forward to resolving this and continuing a good relationship with this manufacturer for years to come. I appreciate the personal connection with the customer. Only correction is our trip is June 30th not July 30th.

  
  

  Thank you.

  I dropped it off on the fifth and and picked it up on the 22nd. Yesterday on the 23rd I hooked it up to start preparing for our trip coming up on the 30th. NOW we have two new problems. The fridge is not working correctly and the master slide wont extend. This seems to be a sign that this unit is a lemon. I really was hoping this company would be a step up from the monopolies but I had less issues with my forest River and should have stayed with them. This is supposed to be a new unit and I havent even used it once and its already going to go into the shop twice and I am at risk of canceling our trip, which happens to also be our anniversary so I am definitely having buyers regret right now. The **** on this unit is up there but it isnt showing right now that its worth that. I want a new replacement unit that can be used and doesnt have to be in the maintenance shop. I am not paying a monthly payment to have it worked on.

  Business Response

  Date: 06/26/2023

  Thank you for bringing this to our attention as we want to make sure we are getting involved to ensure this coach is completed in a timely fashion.  Our team has been in communication with both the customer and the dealership to verify that there is a plan in place to get this complete.  It is understood that the customer has a trip on July 30th that we are all working to complete in advance of those plans.  We will work closely with the customer to see that this continues to move forward.  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Things are continuing to break, because of manufacturing/quality control. Rotten roof on brand new 2022 camper

  Business Response

  Date: 06/16/2023

  The concerns with the coach have been brought to our attention.  Our team has been working very closely with the customer and the dealer to develop a plan for addressing the items at hand.  A service date has been set in the near future for the unit to go into the dealer.  We have gone outside of our typical warranty parameters to approve alternate accommodations while the coach is in service.  All warrantable items of concern, to the best of our knowledge have been approved for the work to be performed.  We do look forward to continuing close contact with the customer and providing the best possible service experience.