Complaints

This profile includes complaints for RENU Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

RENU Management LLC has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  RENU Management LLC

  2325 Pointe Pkwy Ste 250 Carmel, IN 46032-3295

  
• 

  RENU Management

  9267 Cactus Ln Loveland, OH 45140

  
• 

  RENU Property Management

  1224 Boundary St Hoover, AL 35242

  
• 

  RENU Property Management Nashville

  4322 Harding Pike STE 417 Nashville, TN 37205

  
• 

  RENU Management Las Vegas

  2810 W Charleston Blvd Ste 71 Las Vegas, NV 89102

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The practices of this rental company are some of the worst Ive encountered in over a decade of renting. Their extreme post-move-out standards and predatory tactics to withhold our security deposit are unacceptable. Charges include hiring professionals to patch/paint walls, power-washing the exterior and driveway, and lawn maintenance even though lawn care was included in our Lifestyle Fee. They charged us for lawn care because it wasnt done the week we moved, even though thats not our responsibility.We were charged for a new refrigerator due to alleged "mechanical damage" and dents, despite having timestamped photos and a move-in report showing the fridge was damaged when we arrived. It worked the entire time we lived there, so any claim of damage is questionable.We were also charged for power-washing the house and driveway, something Ive never been required to do as a renter. We maintain our vehicles and didn't leave marks on the driveway. Our vehicles werent even parked in the garage, so any stains or marks cannot be attributed to us.The company also charged us to repaint the whole house. We were told to hire professionals to patch and paint so that the work was up to standard. If I will be charged either way, I just left it to the company. Being charged for the whole house despite us only having small nail holes (plus one larger due to a misplaced hammer strike) is absurd. We were also penalized for marks left by Magic Erasersironically recommended by the company. The walls were painted with cheap, matte, builders paint that marks easily with minimal contact.We expected and accept charges for things like carpet cleaning and an HVAC filter we forgot to replace. However, the excessive, vague, and shifting move-out charges feel like an attempt to profit at tenants' expense. This experience tarnished an otherwise good year at the property. I strongly dispute these charges and urge the BBB to review this companys practices.

  

  Business Response

  Date: 07/02/2025

  Hello Saige, 

  I have reviewed your account and show that you moved out on 6/14. Your move out charges were posted to you on 6/23. Per our instructions to all residents, you have 15 days to dispute charges. I see that you entered your dispute yesterday, 7/1. Your move out charges WILL be reviewed within 3-5 business days from your dispute. We would appreciate the opportunity to review your charges before a negative review is made against our company. We are extremely fair in our reviews, which is why we have a dispute process. I do not know of another management company that allows disputes after move out. Please look for your adjustments to your account to come through this week. We appreciate your Patience. 

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against *************. Mgt (**** Property *************) due to their failure to respond to our dispute and their unjust handling of our security deposit refund. Below are the details of the situation:On 5/22/25, we submitted a dispute form regarding charges made by the company to our security deposit of $1,880. We were notified we would hear back within 7 business days, but it has now been 12 days (as of 6/9/25) with no communication or resolution.The rental company has refunded us only $543.41, which is significantly less than the original deposit. While I did not dispute the charges I considered acceptable, several charges are extreme and unjust. These, along with the low refund, are the basis of our dispute.I have provided the company with video evidence showing how the home was left, which supports our position that the property was returned in good condition with only normal wear and tear. Despite this, they have refused to address our concerns.Despite multiple attempts to reach out by email and phone, we have received no response from the dispute team or any company representative. They have issued the partial refund of $543.41, but have failed to communicate anything further regarding the remainder of our deposit or the dispute status.We are extremely frustrated by their lack of communication and failure to address this issue in a timely and professional manner. It feels as though they are withholding the rest of our deposit without justification and ignoring our legitimate concerns.We request the BBBs assistance in resolving this matter, holding the company accountable for their actions, and ensuring they provide a fair and full resolution.Thank you for your attention. We look forward to your assistance in bringing this to a satisfactory conclusion.

  

  Business Response

  Date: 06/13/2025

  Hello, our team has been diligently working on reviewing your file and agreed to refund additional money to you. Our move out processor was out of the office for a few days, however did respond upon their return. Your additional funds were sent on 6/11. Thank you

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False charges Move out fees Upon move out I have done everything that is required to move out in good standing. Satellite dish removal $50 I never installed it and it was preexisting before move in. Trash removal $ 300 for a key box and something the maintenance left when we moved in.Shed was full when we moved in. Yet I have to pay for it.

  

  Business Response

  Date: 04/08/2025

  Good afternoon *****,

  Thank you for bringing these items to our attention and apologize for your inconvenience. Due to the timing of your move in and **** taking over management of this property for the owner, many pre-existing conditions were not available to our team. We appreciate you providing us with photos and details so we could investigate this further. We will not be charging you for those items at your moveout. Thank you! 

• Initial Complaint

  Date:03/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint due to Renus ongoing negligence in addressing a serious maintenance issue. On Nov 6, 2024, I submitted a maintenance request for worm-like creatures emerging from basement bathroom drain, as well as sewage backup. This was not first issue with drain; previous maintenance requests involved using snake to clear line, but problem continued & worsened. After significant delay, a licensed plumber conducted a video inspection, revealing the main stack had collapsed & the pipe running from bathroom to main stack was malfunctioning. This diagnosis was made nearly 4 months ago, but no repairs have been performed. The only action taken was pulling up carpet to access main stack, which has made my entertainment area & finished basement uninhabitable. The furniture was relocated, leaving the entire basement unusable, & both the bathroom & main living area have been inaccessible for months.This plumbing issue is an emergency maintenance situation under MO ********** of ********** housing codes. Specifically, sewage backup & a collapsed main stack violate local *************** standards, making the property uninhabitable. According to MO law, landlords must make timely repairs to maintain a habitable living environment. These types of issues, particularly sewage backup, are classified as emergencies because of the risks they pose to tenant ***************.Despite the urgent nature of this situation, I have had over 10 service calls, many of which resulted in no progress. Vendors either didnt show up, said they did but really didnt, showed up unprepared/unlicensed for the work, or were unaware of the severity of the problem. In late Feb 2025, the property received 2 ordinance violations from the City of *********: one for lacking a numeric address & another for failing to obtain an inspection/occupancy permit. The City confirmed the collapsed stack constitutes an immediate code violation, & tenants could be displaced due to this issue.

  Customer Answer

  Date: 03/11/2025

  I just uploaded the recent ordinance violations the property received. The most pertinent related to this issue is the no inspection violation on the property. The current issue entailed in the BBB complaint would be an automatic fail during an inspection. I also uploaded a recent communication that **** has sold this property to a different property management company called ****** which currently has a BBB alert. They will be taking over March 18. 

  

  Business Response

  Date: 03/14/2025

  Hello,

  On behalf of ****, I sincerely apologize for your inconvenience.  I realize in a matter of days your property will be transferred from **** to another property manager however, the property owner will remain the same. *** is the owner of your home and that will not change. **** is unable to make any decisions regarding maintenance repairs needed for *** homes as they utilize a third-party maintenance platform for their work orders. The property owner informs **** what will be repaired at a home once they have performed assessments and made their decisions. After reviewing the work order history on that platform, I see you have tried to address this on multiple occasions.  The last notes show that the property owner was getting a second opinion outside of that platform, so my visibility is limited.  Please be aware that I have reached out to the property owner again to reiterate the severity and urgency of your situation and have asked for this to be escalated immediately. Again, on behalf of **** I apologize for your situation and will continue to escalate this to MCH so they can address your concerns. 
  
  
  

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrongful eviction based on a failure to pay rent. The rent was paid on time. The homeowner put in grass on September 16th without any warning or explanation of cost. We were never provided a 5 day notice to perform lease condition or quit before the action was taken. We never received a quote for the grass or explanation of charges until well after the fact and multiple emails requesting such documentation. We feel the correct actions were never taken and now we are being forced to pay for something other than rent. This should not be our responsibility and it has come to a point where we feel we are being bullied into submission or kicked out of the house.

  

  Business Response

  Date: 03/11/2025

  Your account has been reviewed. The lawn was dead and the *** forced the owner to replace full lawn with sod to avoid daily fines. Keeping the lawn alive is a part of your lease and you are responsible for those charges. You have not paid rent for 2 months, therefore we must proceed with eviction as part of the standard process. If you pay your rent, we can avoid eviction. Thank you

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company posted a house that was going to be for rent, we decided to schedule a tour and right after we made the request we got an email stating that filling out an application would help put us into the first come first serve basis, So my boyfriend and I filled out the application ($60 Each). A couple of weeks later we get a message stating "We've had to cancel your application due to inactivity... Your application is valid until 3/7 and can be transferred to other properties in our system". This said house doesn't even become available until 3/23 which we knew. After our application was submitted they immediately expected us to sign the lease and pay the deposit, given we haven't even seen what this house looks like on the inside outside of from the pictures. So when I reached out to have someone explain why our application is expiring before the house even becomes available, there wasn't really an answer as to why. I reached out trying to ask if our application could be extended through when we could at least tour the house and was told no and that our application fee wasn't going to be refunded. I fail to understand why they are accepting applications before the house even becomes available if they're going to have expiration dates on these applications. All on top of us being unaware that these applications would expire before the house is available. If we knew all of these things we would have waited until closer to when the house would come available. Once, i expressed that I didn't understand their process and why our application for this house is even expiring before it becomes available and all while I was asking for a link to view their other properties so that we could possibly transfer our application and if their wasn't a house that we liked then I would like our application fee back, I then was no answered via email or text message.

  

  Business Response

  Date: 03/11/2025

  We have reviewed your complaint and it was determined that the application expired due to lack of correspondence. We have refunded your application fees and apologize for any inconvenience.

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ****** *******

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** has failed to return the security deposit we paid upon move-in of the property we rented from them. We rented a house from **** from May of 2022 to May of 2024. Throughout our lease we dealt with an uphill battle from the leasing company. They failed to respond to emergency issues in a timely manner and made it extremely difficult to contact them. We provided a litany of photos of poor conditions in the home upon move in that they then tried to force us to cover upon move-out. It has been nearly a year since we moved out and they still have yet to send us our refund for our security deposit. **** also failed to provide receipts for any of the deductions they applied to the total amount of our deposit which we requested. This is a breach of Texas Property Code 92.104(c). They're now stating that since they no longer manage the property (As of August 2024) that we must seek reparations from the new owner. This is a failure on multiple levels to communicate and a vitriolic approach to dealing with tenants. We are still in the process of trying to get them to hold up their end of the bargain and return our funds. We have more evidence to offer but some of which is either too large of a file or requires additional context for explanation. We're requesting help from BBB considering this company has a long history of failing its residents on many levels. These people should be held accountable for their poor and predatory business practices. See Texas property code ****** for grounds of bad faith by ****.

  

  Business Response

  Date: 03/11/2025

  We have reviewed your complaint. You moved out of the home at ************** on  5/31/24. On 6/24/24, a copy of your move out charges was uploaded to your portal. Your refund was sent to your last known address at the time because you did not provide a fowarding address. In August of 2024 the owner otf the home transferred the management of their homes and all monies to a new company. **** cannot reissue a lost security deposit refund because that money is held by the owner not ****. We have provided the owner information to you and at this time that is all we can do. Your official complaint is with the deeded owner of the home who indeed has your money.  **** followed the state law in accordance with Security Deposit refunds. 

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  This is entirely incorrect. You failed as an organization to even reach out to us after the fact even though we provided a forwarding address to our Resident Relations Manager, ***** ******. (I attached screen shots of the email my wife sent her) YOU failed as an organization to pass information on internally. YOU failed to reach out after the fact and claimed some bogus policy that you were forced to send it to our last known address. I also provided the formal move-out form you provided us prior to moveout that gives 0 context to what youre implying. No where does it say you were forced to send it to the address we moved from. You relied on the services of a 3rd party(the ****) to fulfill your end of the bargain. Thats not a failing on my end, you failed on yours. You were sent a forwarding address long before the walk through and dispute on charges was completed. I even attached your formal Move Out Instructions where nothing that youre claiming is listed as forced or required. **** provided an email address for this new owner who still has yet to respond after nearly a week of waiting. You arent escaping this one. You guys failed. I have miles of receipts to prove it too. 

  
  Regards,
  
  **** *****

  
  

  

  Business Response

  Date: 03/14/2025

  ****, 

  Per state law, **** never had your Security Deposit in hand. These are held in a Trust Account owned by the owner of the home. When the owner of the home transferred their property management to another company our access to manage their accounts also transferred. If I had access to the account, we would reissue the check no problem. Your issue lies with the owner, there is  nothing **** can do for you at this time. I would suggest submitting a BBB review to the owner of the home that actually has your money and can reissue it to you. 

  Thank you

  Customer Answer

  Date: 03/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

   

  "Per state law"? Provide a source. What law states you never had our security deposit in hand? Are you trying to imply you never issued a check at all? That's certainly not what you stated in your first response to this complaint. Also, if the management was passed on to a different company in August, why was there no contact from your organization regarding the change in responsibility? Can you provide proof of correspondence made by your team stating the management had moved to a new company? If not, you are in the wrong here. You failed to communicate both internally and externally. This is entirely a failure from your side, and I'm not going to start going after someone who likely has no knowledge of that deposit considering the house isn't even owned by the same party. I have a copy of the move out instructions and you have 0 ground to stand on for any of the claims your making. Also why are you guys constantly contradicting yourselves? You're now saying you would be able to reissue the check when your move out team sent me an official memo stating that once a check has been mailed "it is too late to change your address, as the refund check has already been mailed." You obviously have access to some of the information associated with the lease considering you detailed specific move-in/out dates, so why are you pretending that you're not liable for any of this? The verbiage in your official documents are either conflicting with what you're trying to say now, or give 0 context to what you're claiming is your official policy. On top of all of that, you still have yet to provide ANY sort of attachments from your end to prove your case? We can go back and forth on this complaint as long as you want. You're throwing stones from a glass house and you're running out of glass. 

  Regards,
  
  **** *****

  
  

  

  Business Response

  Date: 04/07/2025

  1. We issued two refunds however, **** did not receive a forwarding address until you called the customer service line on 3/3/2025. move out was 5/31/24. 

  2. You were no longer residents of the property that would be changing management companies therefore you were not notified. We did not notify past residents.

  3. The owner of the home remains the same and has never changed. The property manager for the homeowner changed.

  4.  Our move out instructions indicated a 60 day *** and a forwarding address to be given, neither which were formally provided.

  5. If we were still the property manager for the home, we would have access to the funds and could reissue the checks, however the new property manager now has access to any funds that were not received/cashed and would have to be the one to provide the reissued check. **** does

  not hold Security Deposit funds. 

  We do not have the owners money and cannot reissue you a check. Your grievance is with the owner of the home, not ****.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for weeks to get ahold of our property management company for several issues. I was told to call the main number, I did and was told I would get a call back within ***** hours and received nothing. Come to find out our property manager has now changed again for the 3rd time. She is now refusing to contact me unless we provide a detailed email. I am requesting a phone call because the issue is too much to explain over email.

  

  Business Response

  Date: 02/21/2025

  Our team has been in constant communication with Ms. ****** in regards to her maintenance issue. Our last communication was 2/19. Always happy to assist with any questions via the portal, text messaging, email, etc.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a application in at 10 pm and wake up to you are not approved.....they only run my credit nothing else....... when I called this morning a man that didn't no much going to tell me if my credit score is not 650 we didn't accept you....it don't tell you that when you put one in....I wouldn't put one in if I would none that.....but they say we help build credit.....my credit is not like that for me to go approved....the application fee is high and people don't have it to throw away..... just think if 4 people put in a application with them for $60 an they don't approve them the company is getting back of just doing that....I should have looked them up first

  

  Business Response

  Date: 02/18/2025

  Hello, 

  Our process is to review your application as quickly as we can so that we can provide a timely response. Your application was reviewed first thing in the morning and it was determined that you did not meet our qualification criteria. However, we will agree to refund you your application fee. Thank you.

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Raw sewage backed up in the house, going on 11 days as of this complaint. Maintenance request was first opened on January 5th, 2025. We've attempted to escalate with **** and have not received any response in over 5 days.

  

  Business Response

  Date: 01/21/2025

  Thank you for your communication. 

  At this time, you have informed our team that the work was completed by the owner of the home. Your original maintenance appt was scheduled for 1/9/25. Our vendor arrived but could not access the home as you were not present for the appointment. 

  We have informed the owner that additional requests for cleaning have been made and they are working to schedule that as of right now. Please let us know if there is anything we can do to further assist.

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:

  **** has done absolutely nothing to resolve this issue. The original ticket, to reporting flooding and sewage in the house, was open on Jan 5th. The first ******* arrived Jan 7th, spent ~2 hours and decided he couldn't fix the issue. NINE DAYS LATER -- after numerous attempts at escalating the issue with **** -- a second ******* shows up on Jan 16th, spends ~2.5 hrs and decides they couldn't fix the issue. 
  

  It wasn't until I contacted the homeowner/investor and showed him pictures of the damage to his property, that the owner sent out his own plumbing crew less that 12 hours later.

  Due to RENU's delay in responding to plumbing, an additional request was opened to clean the raw sewage and water from inside the house and in the attached garage. That ticket was opened on Jan 7th.

  17 days after plumbing issues were reported and 15 days after cleaning was requested (as of this response), there is still sewage in and around the house. **** has neither sent anyone to clean the property due to their negligence, we have not been reimbursed for direct expenses, we have not been reimbursed for displacement costs, nor has **** offered any credit to our rent.

  Regards,

  ******* ******

  Customer Answer

  Date: 01/22/2025

  In regards to the 1/9 appointment, we first requested an appointment on 1/8, but plumber was unavailable.

  We indicated we were available from 9-11am on 1/9, and the plumber could work once we let him in the house as long as he arrived before that time.
  The plumber said we were first appointment of the day and he could meet us at 9:00am. At 11am the plumber had not arrived.

  Appointment scheduled for Jan 10th. We were available the entire window of time. Plumber was a no show.

  Appointment scheduled for Jan 11th. We were available the entire window of time. Plumber was a no show.

  Appointment scheduled for Jan 13th. We were available the entire window of time. Plumber was a no show.

  Appointment scheduled for Jan 15th. We were available the entire window of time. Plumber was a no show.

   

  

  Business Response

  Date: 01/24/2025

  Spoke in depth with *** ****** about the maintenance issues and his concerns. Detailed that the owner of the home, not RENU Management, is responsible for scheduling repairs and managing the contractors. 

  **** is providing rent concessions for all days as requested by *** ******. 

  Additional repairs are scheduled and we will remain in contact the the owner and *** ****** to see that those are completed timely.