Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

RENU Management LLC has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRENU Management LLC

    Property Management
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.06/5stars

    Average of 138 Customer Reviews

    Customer Complaints

    138 complaints closed in last 3 years

    94 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/12/2023

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    RENU Management is an industry leader in Real Estate Acquisition, Disposition, Renovation, and Property Management. We partner with Institutional REITs, Private Equity Funds, Asset Managers, and Regional Investors to manage the entire acquisition process; Buying, Renovating, and Managing Single Family Rental Investments.

    Business Details

    This is a multi-location business.

    Find a Location

    RENU Management LLC has 15 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      2325 Pointe Pkwy Ste 250, Carmel, IN 46032-3295
      BBB File Opened:
      12/20/2013
      Years in Business:
      16
      Business Started:
      12/7/2007
      Business Incorporated:
      12/7/2007
      Accredited Since:
      5/12/2023
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • RENU Property Management
      Business Management
      • Mr. Traves Bonwell, CEO
      • Ms. Tamaki Guy, Assistant
      Contact Information

      Principal

      • Mr. Traves Bonwell, CEO

      Customer Contact

      • Ms. Tamaki Guy, Assistant

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      138 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/28/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      So I was renting my property from Atlas, we had no problems, it was great, well some time last month we were switched to **** and thats when problems began.So a little back story for context in my neighborhood you cannot get utilities in your name without a document filed by the property management company submitted to the town hall called a letter of occupancy, Atlas didnt want to bother with getting that document submitted so they carried the water bill and charged it to us on our ******* portal. Now to ****.On tuesday March 26th I came home from taking my dog to the park to learn my water had been shut off when i go to fill my dogs water bowl. I call **** questioning the situation, they say they will make it an urgent matter and get this resolved, so i trust them to do so and leave it alone for the rest of the day as it was already after 3pm.I call **** the morning of wednesday march 27th, i have to explain the situation again, asking when my water will be turned on, again they say it will be placed as an emergency matter *** h***led expeditously. That afternoon i call again to check, again still not turned on, we are now at 24 hours without water, cant do laundry, cant wash dishes, cook, shower, nothing because we have no water.Thursday march 27th I call them this morning asking for a supervisor above the people you reach calling the only number you can find and they refuse to let you speak with their supervisor, they are blatantly breaking the law by failing to provide water because i dont have access to turn my own water on because they havent filled the documentation, i cant speak with someone above the worthless phone call operators, they are completely useless and i feel like i am stuck with my hands tied behind my back and there is nothing i can do, i am feeling completely hopeless at this point.
      Read More

      Customer Reviews

      138 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Karlee Y

      1 star

      04/23/2024

      I would give 0 stars if I could. Their move out list is beyond excessive and far exceeds the lease agreement expectations. We are clean, tidy, responsible and always paid on time. In two years and with small children, we were charged more than $1400 of our security deposit for wiping surfaces, changing a battery, lightbulbs on 20 ft ceilings, handprints in the hallway, normal scuffs from hanging pictures and then water damage that happened under a different management company that we are now being penalized for. They will nickel and dime you every little bit.

      Local BBB

      BBB Serving Central Indiana

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.