Complaints

This profile includes complaints for CNAC, CarNow Acceptance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CNAC, CarNow Acceptance Company

  12802 Hamilton Crossing Boulevard Carmel, IN 46032

• 

  CNAC, CarNow Acceptance Company

  9797 Colerain Avenue Cincinnati, OH 45251

• 

  CNAC, CarNow Acceptance Company

  15200 Lorain Ave Cleveland, OH 44111

• 

  CNAC, CarNow Acceptance Company

  5250 Brookpark Rd Parma, OH 44134

• 

  CNAC, CarNow Acceptance Company

  7550 Leavitt Rd Amherst, OH 44001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan with CNAC around march 2021 I have since paid my car note and insurance as of today everything is up to date (all payments are made* On march 9th about 10:00pm I slid into a ditch and hit a sign, the car was running hot and unable to be moved * I was about 3 days past due for my car note and knew I needed it fixed so I called CNAC AND SPOKE WITH A ************************ He was a little confrontational and asked me why was the car gps showing a distance from where I live * I stated to him about the accident and informed them that the car was in fact running hot and was not able to be moved* I was in the process of getting triple aaa services set up for my vehicle to get it towed to my house or a car lot and triple aaa informed me that even though I already paid it took a 1 day cycle for benefits to start * *********************** them stated that they could have the recovery team tow the car to the jd byrider in Madison * I agreed to that * 3 days went back and I called CNAC to be advised about what was going on and to return the claims paper* I was then informed that the car was never told and ****** stated that I was lying when I repeated that he said a recovery team would get the car despite the fact all calls are recorded * So I called triple aaa to them upgrade to the PLUS benefits which allowed 100 mi of free tow * After I paid the the difference in the benefits with triple aaa they informed me that it would be a 3day waiting cycle for the 100 mi free tow to be redeemable and that was fine I then checked with the business whos property my car was on and they informed me that everything was fine and that they would let my car sit until I got it towed * There was no danger of the car being towed at all and I made sure * After waiting my 3 days for triple aaa I was finally able to call them and get the tow setup to have my car moved to my home * When triple aaa arrived to the business parking lot to retrieve my car they called and informed me that my car was not there * I then called CNAC AND asked them if they had towed the car and they stated yes * For safe keeping that was ridiculous because the company where my car was located had no issues with my car on their property nor did authorities leave any warning signs on the car and again my loan was up to date* They had no reason to tow my car especially after the fact of me talking to a CNAC representative and them not towing the car I was confused as to why they decided to tow the car without my knowledge * So next they tell me that they did not know why the car was not towed the first time and that they would tow it to jd byrider I agreed returned the claims form and made a $100 payment towards the deductible that ********************* said would get my car released after it was fixed and then there would be a 50 add on to my payments until the 400 was paid off* I agreed * Today is about a week later and they did not tow my car to the lot and did not inform that my car was still at this safekeeping place and that nothing has been done * They way they went about this was very shady and they had no right to tow the car in the first place * I need the car towed either to my home or the car place I was not handled professionally *

  Business Response

  Date: 03/31/2023

  n the case of *********************************, Complaint ID ********, we have investigated this matter with the full cooperation of the independently-owned CNAC.  ********************************* complained to your agency after CNAC took possession of the vehicle following an accident.   

  
  ********************************* purchased a 2008 ********** Jetta on March 3, 2021 from the franchise-owned Byrider location in *******, **.  The vehicle is covered by a 48-month, 48,000-mile service contract, whichever occurs first. 

  
  On March 7th, CNAC was notified by ********************* Company that the vehicle was involved in an accident with their policyholder. On March 14th, ************************ informed CNAC that her vehicle had slid into a ditch and she was unable to secure towing for the vehicle. CNAC started the insurance claim process, had the vehicle towed, and sent the necessary forms and letters to ************************* 

  
  On March 29th, ************************ asked CNAC to cancel the insurance claim. She stated she would have the vehicle towed to her property and take care of the damage privately. CNAC honored this request. 

  
  At CNAC we strive for the highest level of satisfaction for every customer. Additionally, CNAC has written policies and procedures that govern our processes to ensure adherence to federal and state regulations. 

  
  CNAC apologizes for any confusion or miscommunication that took place while the vehicle was wrecked and remained at the scene of the accident during that time. ************************ is a valued customer and we look forward to servicing her vehicle and account in the future. 
  

  
  

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got approved for a fresh start.in Feb I made my payment in March I called my payment due was o.oo they call me after March 5th saying I owe ****** I told them when I called it said 0 dollars.because I didn't talk to a live person it's not valid.she said did you ever hear of technical difficulty and then she asked what I did with my money in February really.i am on social security disability I don't think it was no one bussiness.i have always made my payment though the out of made of service.now there is a problem.they are calling 5 times a day please help

  Business Response

  Date: 03/31/2023

  In the case of ***************************, Complaint Number: ********, we have investigated this matter with the company-owned CNAC. ************** is dissatisfied with how his account is being handled.  
  

  ************** purchased a 2011 Chevrolet Malibu on June 24, 2022 from our Byrider location on Broadway Ave. in ******* ****. The vehicle is covered by a 36-month, ****** mile service contract, whichever occurs first. 
  

  Byrider and CNAC have written policies and procedures that govern our sales and underwriting processes.  The terms of the retail contract, including the payment amount, APR, payment dates and total sales price were disclosed prior to and during closing, both in writing and orally. **************** purchase is secured by a Retail Contract. 
  

  ************** was put on a Rehabilitation program in December 2022 to get his account current.  He signed paperwork committing to making two payments to bring his account current and then he would pay $424.80 on the 3th of every month until paid in full.  ************** made the two required payments so his next full payment of $424.80 was then due on February 3, 2023. On February 3, 2023 ************** made a partial payment of $100.60 and has not made any payments since that date.  As of today March 31, 2023, **************** account is 28 days delinquent.
  

  ************** claims he called the automated system and it stated there was no payment due.  The Rehabilitation program could have caused the error with the automated system understanding the next due date.  CNAC has apologized for the error and our IT department is looking into this correction. Mr. **********; was informed of his payment due date during a conversation with CNAC on March 6, and March 14, 2023.  We have been unsuccessful in our collection efforts to bring this account current again.
  

  
  

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a joint account attached to my name that shouldn't be on my consumer credit report. I've requested multiple times that this information be verified with my signature and original documents since reporting inaccurate information on a consumer's credit report is illegal and considered fraud.I've also contacted ************ via mail and phone and they refuse to send the original documents bearing my signature. account number starting in ******* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this illegal reporting account to be removed asap or I will file a CFPB and FTC report.

  Business Response

  Date: 03/29/2023

  In the case of *********************** (***************), Complaint Number: 19856852/19856754, we have investigated this matter with the full cooperation of the franchise-owned CNAC. **************** is disputing the accuracy of the reporting of her CNAC account to the credit bureaus and requesting proof of validity of the debt.  
  
  **************** purchased a **** ***** Malibu on September 3, 2016 from our Byrider location on ***************** in ************, *********.  

  
  Upon Receipt of this complaint, CNAC thoroughly investigated the tradeline and determined it to be reporting accurately.  

  
  **************** originally requested an investigation and validation in July, 2022. It was responded to and we provided the documents at that time. We are including a copy of her signed contract, as well as a copy of her drivers license that was provided during the sales process. 

  
  At CNAC, we strive to achieve the highest level of satisfaction with every customer.   While we sympathize with Ms. ******* predicament, CNAC is required by the Fair Credit Reporting Act, as a data furnisher, to provide accurate credit reporting. We cannot adhere to her request to have this removed from her credit report.
  

  
  

  Customer Answer

  Date: 03/31/2023

  H333735***5343531***9H:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  
  A proper investigation was not done nor is this account listed on my consumer report reporting accurately. This agent (CNAC) is in violation Under the **** my consumer credit report should be reporting 100% accuracy  Cnac is in violation of  FDCPA Section 807 False misleading information & FDCPA **** furnishing deceptive forms. The account is violation of 15 U.S. Code **** false, inaccurate, whoever willingly and knowingly gives, false, inaccurate or fails to provide information which is required to disclose, or fails to comply with any requirement under the consumer credit protection title will be held to criminal liability pursuant to 15 U.S. Code **** with fines up to $5000, one year imprisonment or both. I am demanding you delete this account or I will seek litigation. Account type is false and misleading, no of month terms on my consumer credit report is false and misleading, date of last activity is inaccurately reporting on my credit report. High credit is wrong on my consumer credit report. You stated as a data furnisher its your job to provide accurate credit reporting how so? if i listed all the inaccuracies and violations that occurred . If the correction isn't done to my consumer credit report I will be notifying my consumer rights attorney, ftc, attorney general and cfpb. You have violated the law and my consumer rights .

  
  

  
  

  
  At CNAC, we strive to achieve the highest level of satisfaction with every customer.   While we sympathize with Ms. ******* predicament, CNAC is required by the Fair Credit Reporting Act, as a data furnisher, to provide accurate credit reporting. We cannot adhere to her request to have this removed from her credit report
  Regards,
  
  ***********************
  

  Business Response

  Date: 04/03/2023

  CNAC thoroughly investigated the tradeline and determined it to be reporting accurately.  We have provided the requested documentation as per Ms. ******* request. 

  
  At CNAC, we strive to achieve the highest level of satisfaction with every customer.   While we sympathize with Ms. ******* predicament, CNAC is required by the Fair Credit Reporting Act, as a data furnisher, to provide accurate credit reporting. We cannot adhere to her request to have this removed from her credit report.

  
  

• Initial Complaint

  Date:03/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased used vehicle on 1/31/2015 for the amount $12,222. After two years of being constantly harassed by financing company, unwilling to work with consumer (self) for payment arrangements and having car (taken from residence or work with personal items inside) repossessed without notice twice, I voluntarily advised finance company to keep car after third repossession without given the: Notice of Intent to Sell Property. Thus, CNAC also did not provide the: Notice of Sale OR the Deficiency Notice after selling the car. CNAC had been reporting negative comments of Repossession instead of Voluntary Possession and reporting balance remaining of $5,437 since 12/7/2017. Ive disputed the accuracy and ownership of this reporting several times with the bureau without any success of this account being removed due to the shady business practices of this company to the consumer. I am filling a complaint, because I am in the process of moving and unable to do so with harmful and false information being reported to my report causing a major hindrance to my lifestyle. I also didnt know that I was even able to file a complaint with the BBB until I googled possible recourses of having a repossession taken off your credit report. Im requesting to have this repossession taken off my credit report with all major bureaus because CNAC cannot provide proof that proper notice : Intent to Sell; was given when my car was repossessed on more than one occasion nor was I given the statement of Notice of Deficiency after my car was sold to know if a balance was actually owed from the **** and not the remaining balance of the car loan.

  Business Response

  Date: 03/24/2023

  In the case of *****************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned CNAC. **************** is disputing the accuracy of the reporting of her CNAC account to the credit bureaus.  
  
  **************** purchased a 2007 *********/LX/EX on January 31, 2015 from our Byrider location on *************************** in ******, **.
  

  **************** defaulted on her retail contract, and her vehicle was subsequently repossessed on October 24, 2017. The vehicle was sold at auction, and the proceeds were applied to the account, leaving a deficiency balance owed of $5,437.91. The account was charged off on December 7, 2017.
  

  The tradelines have been investigated and are reporting the account accurately. 
  

  At CNAC, we strive to achieve the highest level of satisfaction with every customer. While we sympathize with Ms. ******* predicament, CNAC is required by the Fair Credit Reporting Act, as a data furnisher, to provide accurate credit reporting. We cannot adhere to her request to have this removed from her credit report.
  

  
  

  Customer Answer

  Date: 03/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  CNAC did not provide me the Deficency Notice when the car was sold at action to reflect the true amount of sale. Nor did CNAC provide proper notice of Right to Sell when car was repossessed on more than one occasion. CNAC is not being truthful with the amount of times car was taken and harassing me for payment. 
  Regards,
  
  *****************************
  

  Business Response

  Date: 03/29/2023

  We stand by our original response, **************** defaulted on her retail contract twice and her vehicle was repossessed twice. The vehicle was sold at auction, and the proceeds were applied to the account, leaving a deficiency balance owed of $5,437.91. The account was charged off on December 7, 2017. All the necessary forms and letters were sent to the address on file throughout the entire repossession process. Additionally, CNAC has written policies and procedures that govern the repossession process to ensure that every repossession adheres to federal and state regulations. The tradelines have been investigated and are reporting the account accurately. While we sympathize with Ms. ******* predicament, CNAC is required by the Fair Credit Reporting Act, as a data furnisher, to provide accurate credit reporting. We cannot adhere to her request to have this removed from her credit report.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a car through JD Byrider back in 2018. I lost my job in 2019 so gave the car back. After selling the car, I owed a balance of $13,000. They started garnishing my husband's paychecks first then myself. After looking at our paycheck stubs and balances, they are charging BOTH of us $13,000 bringing it to $26,000 total! When, after calculating everything, we should owe right over $7,000 left! I was not trying to go to the courts with this but if it is NOT solved asap, I will have no choice but to!

  Business Response

  Date: 03/09/2023

  In the case of *****************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned CNAC.  **************** is questioning the total amount being garnished from buyer and co buyer's payroll.
  

  ***************************** and Mr. ******************* purchased a 2008 Chevrolet Malibu on July 20, 2018 from the company-owned Byrider on ************************* in ******, **.  **************** and ************ defaulted on their retail installment contract, and subsequently the vehicle was repossessed on October 31, 2019.  The vehicle was sold at auction, and the proceeds were 
  applied to the account, leaving a deficiency balance owed on the account. The servicing of the account is being handled by Credit ***. **************** should contact Credit *** at ************* for questions regarding the garnishment.
  

  
  

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a vehicle financed through **** for the first year and a half i have received email showing my balance and next payment due date then it just stopped i have contacted them about this problem 5 different times and got no response i have contacted the account manager ************************* twice have received one email showing my balance and next payment due date on Feb 8 have not received anything sence and my payment is due every two weeks all I'm asking for is them to accualy do their job and send me an email after every payment or send me a paper copy of my balance and next payment due date i would greatly appreciate your help with this problem

  Customer Answer

  Date: 03/08/2023

  I just want them to do their job and send me emails showing my balance and next payment due date

  Business Response

  Date: 03/15/2023

  In the case of Mr. ************************ Complaint number: ********, we have investigated this matter with the full cooperation of the company-owned ****.  **************** is upset that he is not receiving correspondence with each payment.
  

  We apologize that **************** is not receiving the communication with every payment as promised.  We have sent **************** his payment calendar showing when each payment is due as well as a payment ledger.  We reached out to our IT department to investigate and they found no issues that would prevent him from receiving these receipts. The outcome of the investigation was shared with **************** and we have not heard back from him.
  

  If **************** is still having an issue with receiving these receipts, we ask that he reach out to his account representative for further investigation.
  

  
  

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2012 dodge avenger with CNAC Acct# ********. My vehicle was repossessed sometime on Feb 26,2023. After it was taken, I made a payment over $1000 and was told my paperwork would be sent out that afternoon (Feb 27). I called back the next day to confirm that the paperwork had been filed and was assured by a rep that it was sent out on Monday (Feb27). I called back again on Saturday (Mar 4) and spoke with a rep named ********** who told me that the paperwork had been sent out on Tuesday (Feb 28), so I requested to speak with a supervisor and was connected to the Senior Account Manager ********************* who informed me that the paperwork was sent out on Tuesday. I called back again today (Mar 6) and spoke to a Rep named ******** who informed me that the paperwork was sent out on Wednesday (Mar 1). After which I requested to speak to **************** again and informed him that I also would be recording for my own records, and he told me that the paperwork had been sent out on Wednesday. When I asked why I was being told different information I was told maybe it was because I called so many times and spoke to so many people although he was one of the 4 individuals I spoke to. I requested that **************** explain to me why I was being given misinformation in which he ignored my request and redirected multiple times saying it takes up to 7 business days. I have been without my vehicle since and now struggling to make ends meet and when I informed them that my vehicle was my source of income, they proceeded to inform me that I would also be responsible for the next payment which is scheduled the day after the up to 7 days and then added I would not be able to get my vehicle if I do not have that payment. It seems as if my car is being held up until my next payment by dragging out the process of reclaiming.

  Business Response

  Date: 03/13/2023

  In the case of *******************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the Byrider/CNAC.  ****************** is aggrieved at the handling of the reclaim of the repossessed vehicle.

  
  ******************************* purchased a 2012 Dodge Avenger on April 10, 2021 from the company owned Byrider on US31 S in *********, *******.  
  

  ****************** defaulted on her retail contract, and her vehicle was repossessed on February 25, 2023.  CNAC has written policies and procedures that govern the repossession process to ensure that every repossession adheres to federal and state regulations.  
  

  ****************** paid her past due delinquency on February 27, 2023 and was advised that the reclaim process could take up to 7 business days. ****************** was contacted on March 7, 2023 and advised the vehicle was ready for pickup.  ****************** reclaimed her vehicle on March 7, 2023.

  
  

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car I was sold and still currently making payments on has been a problem, nothing but breakdowns. **** sold me a lemon. The customer service experience Ive had hasnt been well even after expressing how I feel and whats going on to management nothing has been resolved, they also were supposed to pay me for a referral and I never received that either. I still owe around $10000 and still having mechanical issues on a regular basis. Im very convinced they over charged for a junk car and should be illegal.

  Business Response

  Date: 03/14/2023

  In the case of *********************************, Complaint Number: ********, we have investigated this matter with the company-owned Byrider.  ****************** is dissatisfied with the mechanical issues she has experienced with her vehicle. 
  

  ****************** purchased a 2012 Jeep Liberty on  August 14, 2020 from the company-owned Byrider on ************** in ********, **. The vehicle is covered by a 60 month, ****** mile service contract, whichever occurs first. 
  

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. ****************** has been in service 8 times since her purchase in August 2020, which is not excessive for a preowned vehicle. ****************** has put ****** miles on since purchase.
  

  Ms. ************; brought her car in for service on March 8, 2023. Byrider diagnosed the vehicle with a faulty heater hose.  It was replaced at no cost to ****************** and the vehicle was picked up on March 10, 2023.
  

  Upon receiving this complaint, we have attempted to reach out to ****************** to verify all her issues have been resolved; unfortunately, we were unable to reach her and left a message.  We apologize that ****************** did not receive her referral fee and we will process this immediately.  Turn around time for this check is usually **** business days.
  

  
  

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiance was the co-buyer on my vehicle, he passed away June 1st. 2022. I need his name off the title so I can get my car registration renewed. I went through probation court they did want need to be done on that end, but I need CNAC to fax a letter stated the car can be titled in my name only to the title department. By law the title department can't make any changes without the letter. I keep getting told someone will be me within 24 to 48 hours an never do.

  Business Response

  Date: 02/24/2023

  In the case of *****************************, Complaint Number: ********, we have investigated this matter with the company-owned Byrider.  **************** is requesting a letter to remove ****************, who is now deceased, from the title.
  **************** and **************** purchased a 2011 Jeep Compass on June 5, 2021 from the company owned store on **************************** in ********, **.   
  **************** is requesting a letter from the lienholder CNAC in order to get **************** removed from the titlework.  CNAC has spoken with **************** and requested all the details needed to provide to the state title agency.  CNAC has faxed the requested letter to the title agency today February 24, 2023 and has confirmed receipt of that letter.
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience this title issue has caused, and we value  **************** as a customer.  We look forward to our continued relationship.
  
  

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. Thank you so much the issue has been resolved after months of me trying to handle the situation.
  
  
  

  Regards,

  *************************

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been in THEIR shop since the beginning of January for an engine replacement its about to be March . This is beyond ridiculous that Im paying for an vehicle I DONT have Im p***** off because I have kids and a job ! They dont provide their buying customers and sort of lender vehicle so Im spending out money I dont have to get back and forth on top of paying my car note ! I never missed a payment or been late Its not okay to keep peoples vehicle for months ! I never had a problem with any dealership or financing company . Im p***** off Im bout ready to go purchase another vehicle elsewhere!

  Business Response

  Date: 02/24/2023

  In the case of Ms. ************************* Complaint Number: ********, we have investigated this matter with the company-owned Byrider. ****************** is dissatisfied with the amount of time it is taking to service her vehicle.

  
  ****************** purchased a 2013 Kia ****** on April 22 , 2021 from the company-owned Byrider on Pioneer Parkway in ******, ********. The vehicle is covered by a 48 month, ****** mile service contract, whichever occurs first. 

  
  At Byrider, we work diligently to complete our repairs in a timely manner. When Ms. ******* vehicle was towed into our service department, we found it was equipped with a breathalyzer. We are unable to start the vehicle to diagnose it. We have had to call the breathalyzer company multiple times to determine how to get it unlocked, leading to an increased time in our service department. We apologize for any inconvenience this delay has caused. 

  
  Byrider strives to achieve the satisfaction of every customer, and we value ****************** as a customer. We look forward to our continued relationship.
  

  
  

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  What does my breathalyzer have to do with anything ? **** TRIED TO START MY CAR ONE TIME and told me to bring in a mouth piece that was a week after my car got dropped off ! Yall havent touched my car since ! I call once a week to get updates and ** always told yall are waiting on my engine to come . So dont try to blame my breathalyzer when yall dont even have the engine 6 weeks later to do the job ! 
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ************************
  

  Business Response

  Date: 03/02/2023

  Upon receiving her unsatisfied response, the service manager contacted ****************** to give her an update on the ************ again, we apologize for the delay and look forward to our continued relationship.