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Business Profile

Computer Software Developers

NeoSmart Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the REMOVEDProfessional software online from NeoSmart Technologies on January 21, 2026. I paid $59.99 using REMOVED. Since then, I have sent 4 emails, beginning on January 21 (the day I purchased and installed it), requesting support. Ive never received a response except one automated reply saying that someone from support would get back to me. I wrote 3 more emails after the first one, all between January REMOVEDand I used the support email address for all of these requests, however no-one ever responded. On January 27 I wrote an email to the sales department REMOVEDper their online refund instructions) and asked for a full refund for $59.99. This software is advertised on the business's web site with this guarantee: "Fixes your PC. Guaranteed." But unfortunately, this software has not worked for me. I have attempted numerous times to use the automatic repair feature. I get an error message in red every time telling me that my hard drive cannot be found (even though my hard drive is there), then it says Aborting and then the attempted repair process stops. I could never get beyond the main menu when I chose Automatic Repair.Please see the business' refund policy and guarantee for this software here:REMOVEDAnd also their general refund policy here:REMOVEDSince I have not been able to use the program and I cannot get a resolution from the support team, I would like the business to please refund the $59.99 that I paid back to the REMOVEDaccount that I used for the purchase, which is: REMOVEDI would have preferred that the software had worked but REMOVEDdid not work in my case. I am a senior citizen on a fixed income and based on their guaranteed policy I am requesting that they issue me a refund in full.

    Business Response

    Date: 03/02/2026

    Dear BBB Team,

    Pursuant to your notification regarding complaint REMOVED, we would like to notify you that we have issued the customer a full refund but have not found a way to input this information into your system.

    Thank you for your time and attention,

    REMOVED
    NeoSmart Technologies

  • Initial Complaint

    Date:07/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the "EasyRE Windows 10 Recovery Disc" from NeoSmart Technologies through their official website. My order ID is REMOVEDand I paid $40 using my REMOVEDcard.The product was marketed as an automatic recovery tool that could fix Windows boot problems, specifically issues like error 0xc0000001. I followed all instructions carefully, used the tool multiple times, and it failed completely to repair my system.After the failure, I reached out to both their support and sales teams multiple times via email, but received absolutely no response.I am an international customer, and I feel that I was misled by the advertising and left without support. The software did not deliver the promised functionality, and the company ignored every refund request.I am requesting a full refund of $40 and would like BBB to help resolve this matter since the company has been completely REMOVEDused during purchase: REMOVEDOrder ID: REMOVED

    Business Response

    Date: 07/30/2025

    Dear BBB Team,

    Pursuant to your notification regarding complaint REMOVED, we would like to notify you that we have issued the customer a full refund but have not found a way to input this information into your system.

    Thank you for your time and attention,

    REMOVED
    NeoSmart Technologies

NeoSmart Technologies is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.