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VeriFacts, LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 199 total complaints in the last 3 years.
- 82 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/03/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called my employer and asked a random coworker just answering the phone to verify my DOB, my employment status and my social security number. The person whom answered the phone was unauthorized to handle or verify those facts but now has possession of my social security and DOB. I do not know why Veriffacts would be calling my employer and requesting my personal information but I request that it immediately stop!!!!Business Response
Date: 01/04/2023
This is in response to your communication received through the BBB dated 01/03/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************Initial Complaint
Date:12/30/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Verifacts has been HARASSING by calling an old employer 6 times in one day. The date of these calls were today, 12/30/2022 and I have been notified of the harassment and am filing a complaint to stop it. If this continues I will take further action.Business Response
Date: 01/03/2023
This is in response to your communication received through the BBB dated 12/30/2022.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************Customer Answer
Date: 01/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
****************************************************Initial Complaint
Date:12/22/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a phone call at work asking to verify my birthday, when i asked why and who it was they would only say ******* and when I said i do not know who you are and I dont feel comfortable speaking to them she said I can send you information if you give me your last four of your social security number. I would never do that I have neve heard if this company and do not want my information out there. Now I am scared of what this is. I want all my information on their site deleted.Business Response
Date: 12/27/2022
This is in response to your communication received through the BBB dated 12/22/2022.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************Initial Complaint
Date:12/19/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/19/22, my current employer called me into her office and asked why someone named ****** is trying to verify if I currently work here. I have never heard of them; I am not looking for other employment and definitely didn't give them permission to contact my employer or receive any personal information on me. It could have jeopardized my employment, and I'm very upset. This should not be allowed unless permission is given. I want all my personal information removed and from this company and to immediately cease and desist all communications with my employer or anyone else period. I am also reporting this to the authorities as they have violated my privacy and personal information.Business Response
Date: 12/21/2022
This is in response to your communication received through the BBB dated 12/20/2022.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
Your information has been added to our Do Not Contact list.
I do apologize for any inconvenience
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************Initial Complaint
Date:12/15/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 15th, 2022 My employer received a call and email from ******** LLC asking for employment verification without stating why nor did I give them permission to do so. I would like them to stop stalking me, calling people and stop to contacting my employer or I'll take further action.Business Response
Date: 12/19/2022
This is in response to your communication received through the BBB dated 12/15/2022.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************Customer Answer
Date: 12/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:12/05/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/5/22, my current employer called me into her office and asked why I was looking for other employment. Seems that a company, Verifacts, sent her an email asking for an employment verification on me using my former married name, which I haven't used in 5 years, as I as I since have been remarried. I have never heard of them, am not looking for other employment and definitely didn't give them permission to contact my employer or receive any personal information on me. It could have jeopardized my employment, and I'm very upset. I want all my personal information removed and for this company to immediately cease and desist all communications with my employer or anyone else period. I am also reporting this to the authorities as they have violated my privacy and personal information, and it looks like this could be a case of identity fraud.Business Response
Date: 12/05/2022
This is in response to your communication received through the BBB dated 12/05/2022.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************Initial Complaint
Date:11/29/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
November 29 2022 , my employer received a voice mail AND email from VeriFacts requesting personal information about me and my employment. They have no right calling my employer and stalking me. I want my name and contact information removed immediately from this company and do not want they to contact me or anyone else about me or my personal information. Or I will take furher action - it seems ima not alone when I read all the other complaints recently filed against themBusiness Response
Date: 11/30/2022
This is in response to your communication received through the BBB dated 11/29/2022.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************Initial Complaint
Date:11/16/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
November 16 2022 , my employer received a voice mail AND email from VeriFacts requesting personal information about me and my employment. Who are these people ? They have no right calling my employer and stalking me. I have contacted a lawyer. I want my name and contact information removed immediately from this company and do not want they to contact me or anyone else about me or my personal information.Business Response
Date: 11/18/2022
This is in response to your communication received through the BBB dated 11/16/2022.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************Customer Answer
Date: 11/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:11/15/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My place of business received a phone call and an email follow up from VeriFacts LLC on 11/14/22 requesting my employer to verify employment status with no reason as to why they are verifying my employment nor have I gave them permission to release or receive that information.From: ******************************************* <*******************************************> On Behalf Of ***************************** Sent: Monday, November 14, 2022 5:04 PM To: *************************** <***************************>Subject: Employment Verification for *************************** (time sensitive)I'm reaching out to confirm employment status for ***************************. Their information is attached.I appreciate your help and look forward to hearing back.Thank you!Bay ****** VeriFacts, LLC P: ************ E: ***************************** www.vfacts.com VeriFacts, LLC is certified as a Woman Owned Small BusinessBusiness Response
Date: 11/16/2022
This is in response to your communication received through the BBB dated 11/15/2022.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************Customer Answer
Date: 11/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:11/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This Company Verifacts called my employer asking personal information about me. This is a violation of my privacy and demand this company delete any and all personal information they have collected on meBusiness Response
Date: 11/15/2022
This is in response to your communication received through the BBB dated 11/14/2022.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
VeriFacts, LLC is NOT a BBB Accredited Business.
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