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VeriFacts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 206 total complaints in the last 3 years.
  • 94 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts keeps calling me and my HR department. HR advised without consent from me they cannot release any information. When I spoke to Verifacts, they could not tell me who was requesting my employment verification without me confirming my social security number which is a huge red flag.

    Business Response

    Date: 03/22/2023

    This is in response to your communication received through the BBB dated 03/21/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:03/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Call received from employer who Im subcontracted with to verify employment. No knowledge of why its needed or how information will be used. This invasion of privacy is inappropriate.

    Business Response

    Date: 03/21/2023

    This is in response to your communication received through the BBB dated 03/20/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:03/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/17/2023 verifacts is calling my family trying to verify my employment. The woman is very rude and pushy. I want to be removed from their list. I do not give permission for them to call anyone about me. They are harassing people I love. Stop calling for my information

    Business Response

    Date: 03/20/2023

    This is in response to your communication received through the BBB dated 03/17/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/13/2003 company Veri Facts contacted my place of employment and asked to verify my Work Status if I was full time or not. I did not answer this question asked them to email me because I did not know this company. Instead, they faxed my boss, and he answered their questions and faxed it back without my permission. I want this company to stop all correspondence by phone fax email. I do not want them contacting me again or my place of employment. I do not know where this information goes and it's an invasion of my privacy Thank you ***************************

    Business Response

    Date: 03/15/2023

    This is in response to your communication received through the BBB dated 03/13/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a phone call at my place of work from this company, I consider this highly unethical and an invasion of my privacy let alone my work place is a very inappropriate place to be trying to contact me at. I did not request any services from them nor consent to being contacted. I need any contact to my place of employment immediately stopped, and I need to know who requested for me to be contacted, any further attempts to continue this harassment will lead to additional escalation of this issue to the state

    Business Response

    Date: 03/13/2023

    This is in response to your communication received through the BBB dated 03/09/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

    Customer Answer

    Date: 03/15/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:03/07/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people are calling previous places of work where I'm no longer employed. This needs to stop immediately.

    Business Response

    Date: 03/08/2023

    This is in response to your communication received through the BBB dated 03/07/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/23/23 my mother (elderly and confused) received a phone call from verifax asking personal information about me. Which included where I work. In her confusion lord only knows what she said. Then she called me upset. I called verifax in which they did not answer, but they ****** right back. Asked me of my employment status in which was not given an explanation of why and who is inquiring. I did answer out of not thinking but still upset didnt give the fact i am retired. She then said i have written this down and will pass it on. My question is.. to who? Who are you passing my personal information too? This is against my rights and definitely my elderly mothers. Who are these people and why did they call my mother for personal information about me?

    Business Response

    Date: 02/27/2023

    This is in response to your communication received through the BBB dated 02/24/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is now the second time this company has called my place of business and emailed my place of business to "verify" my employment. This needs to stop immediately. This is an invasion of privacy and it's highly unprofessional. They are harrassing me at my workplace and it's needs to cease and desist immediately!

    Business Response

    Date: 02/21/2023

     

    This is in response to your communication received through the BBB dated 02/21/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************


  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts is randomly reaching out in an attempt to verify my location and employment. I have in no way authorized this. They are harassing others in an attempt to obtain personal information about me. They are also revealing my personal information in the process. I would like all my information revoked from their systems and proof they have done so. I am also demanding to know who the client that hired them is.

    Business Response

    Date: 02/03/2023

    Please see attachment. 

    Thank you,

    *************************
    Compliance and Administrative Specialist

    Customer Answer

    Date: 02/07/2023

     
    Complaint: 18961757

    I am rejecting this response because: I want a guarantee that verifacts will cease and desist. I also want to know who hired them. 

    Their phone numbers lead to nowhere. 

    Sincerely,

    *********************

    Business Response

    Date: 02/15/2023

    This is in response to your communication received through the BBB dated 02/14/2023.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. The Cease and Desist is in place. 

    Since you previously verified your full date of birth in email correspondence with me directly, I am happy to again provide the company name and contact number. The number previously supplied is a good working number. I have also provided an additional contact number for your *************************** name: ******************************
    Contact Phone: ************ / ************

    I hope you find this helpful.


    Respectfully,
    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls my work, asks for me by name and then hangs up. Additionally sends an email to my HR department asking to verify my employment which I did not give them permission to do so. Then a week later again calls my place of employment. I do not give permission to reach out to my employer, quit harassing not only me but my employer as well.

    Business Response

    Date: 01/31/2023

    This is in response to your communication received through the BBB dated 1/31/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

VeriFacts, LLC is NOT a BBB Accredited Business.

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