Complaints
This profile includes complaints for Halsted Financial Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 359 total complaints in the last 3 years.
- 141 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This collection company keeps harassing me with claiming I owe money to a Hospital that is not even in the state I reside in. I have called them multiple times telling them to remove my number from their system. They are texting me asking for a person under a different name with is a potential HIPAA violation and if communication does not cease I will be contacting officials to make a formal HIPAA complaint for a company reaching out for medical reasons to an individual who has reported they are not the person in question. This is a privacy violation.
Business Response
Date: 09/14/2023
Re: Case Number: 20591602
*******************
To Whom It May ********
This response is regarding a consumer complaint filed by ******************* against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously.
We are in receipt of the Consumers dispute and would like to confirm that we have notified our client of the consumers desired resolution.
In light of this complaint, our office has placed an immediate cease on any attempts to communicate with the Consumer and we have added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed. Moreover,all text messages are equipped with a self-service opt-out mechanism.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at ***************************************************
Sincerely,
***********************, Esq., CRCP General Counsel Halsted Financial Services, LLC email:*************************************************** PH: ***********************Initial Complaint
Date:09/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not have a ******* rewards card nor have I ever had one.Business Response
Date: 09/12/2023
Re: Case Number: 20569857
*********************
To Whom It May ********
This response is regarding a consumer complaint filed by ********************* against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously.
We are in receipt of the Consumers dispute and would like to confirm that we have notified our client of the consumers desired resolution.
In light of this complaint, our office has placed an immediate cease on any attempts to communicate with the Consumer and we have added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at ***************************************************
Sincerely,
***********************, Esq., CRCP General Counsel Halsted Financial Services, LLC email:*************************************************** PH: ***********************Initial Complaint
Date:09/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continue to receive emails for a card that I do not have that this company says they handle payments for now. This card it is referred to is not on my credit report. I googled the company to see if it is real and then called.The woman acted like she couldnt hear me and I spoke up and then she hung up. I called the number back again and a man answered and then after he said his greeting the phone hung up.In the email, it says I had last made a payment November 2009 on the card and it was for $209. It says the total balance is $440.I believe this to be a scam.I do not have such credit card. I never have had such a credit card.Whoever this company is, it is fake and is trying to steal identities.Business Response
Date: 09/07/2023
Re: Case Number: 20556904
*************************
To Whom It May ********
This response is regarding a consumer complaint filed by ************************* against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. To be clear, Halsted Financial Services, LLC, denies all allegations of wrongdoing.
We are in receipt of the Consumers dispute and would like to confirm that we have notified our client of the consumers desired resolution.
In light of this complaint, our office has placed an immediate cease on any attempts to communicate with the Consumer and we have added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at ***************************************************
Sincerely,
***********************, Esq., CRCP General Counsel Halsted Financial Services, LLC email:*************************************************** PH: ***********************Initial Complaint
Date:09/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the last several weeks I have received numerous text messages asking me to contact ******** Financial either via a website or 800 number to make payment arrangements for my outstanding debt. I have neither received written notice of any outstanding debt due to any creditor (as required by law) nor due I owe anything to anyone. These text messages are unfounded and seem to be a fear tactic to get people to pay money they don't owe simply to make them stop.My phone number is on the National Do Not Call registry and should not be available for use.Business Response
Date: 09/07/2023
Re: Case Number: 20555747
***************************
To Whom It May ********
This response is regarding a consumer complaint filed by *************************** against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. To be clear, Halsted Financial Services, LLC, denies all allegations of wrongdoing.
We are in receipt of the Consumers dispute and would like to confirm that we have notified our client of the consumers desired resolution.
In light of this complaint, our office has placed an immediate cease on any attempts to communicate with the Consumer and we have added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed. Moreover,all text messages are equipped with a self-service opt-out mechanism.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at ***************************************************
Sincerely,
***********************, Esq., CRCP General Counsel Halsted Financial Services, LLC email:*************************************************** PH: ***********************Customer Answer
Date: 09/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:09/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email today from Halsted Financial Services claiming that I owe money on an account I have never had. The text of the email is below; in it they claim that the original debt was with LVNV. I received this email on Sept. 1, 2023. Between November 2022 and March 2023, I received 50 emails from two other companies, Resurgent and **********, claiming I owed money on a debt related to this supposed account, originally a *********** Platinum account. I have never had a *********** Platinum account. In one of these emails they gave a ********* address as the address on file for me. I have never lived in *********. In these emails they have repeatedly used a middle initial for me that is not in fact my middle initial, and never has been. In one email they stated that if I notified them by March 2023 to dispute the debt, that they would have to stop all attempts to collect it until they showed me information proving I owed it. I notified them on March 20, 2023. After that I didn't hear anything about this until today, Sept. 1, 2023, the email pasted below. They have not provided any additional information and are again claiming I owe the debt.The text of the email I received from Halsted is as follows (note that my initial is incorrect in their correspondence to me -- 'M' is neither my middle initial nor my last initial; also note that I have had no "prior communication" with them, and have not made any payments to them):Dear **********,Per our prior communication, your ***********, N.A. (Platinum) account is now being handled by our office. You do have payment options which can be viewed at info.halstedfinancial.com.We have limited time to work with you before returning your account to our client.We understand that you were previously making payments on this. We are available to assist you with getting back on track.We see you made a payment of $100.00 on 09/28/2022 . We have put together some offers that *** suit you better.Business Response
Date: 09/05/2023
Re: Case Number: 20553515
*********************
To Whom It May ********
This response is regarding a consumer complaint filed by ********************* against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously.
We are in receipt of the Consumers dispute and would like to confirm that we have notified our client of the consumers desired resolution.
In light of this complaint, our office has placed an immediate cease on any attempts to communicate with the Consumer and we have added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at ***************************************************
Sincerely,
***********************, ***** ********************************************************************************************************************************************************************************************************************************************************************** General Counsel Halsted Financial Services, LLC email: *************************************************** PH:***********************Initial Complaint
Date:08/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Credit ******** and I Do Not have any contract with Halsted Financial. They did not provide me with the original application as I asked.Business Response
Date: 08/29/2023
Re: Case Number: 20513158
*********************************
To Whom It May ********
This response is regarding a consumer complaint filed by ********************************* against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. Moreover, Halsted Financial Services, LLC denies any allegations of wrongdoing.
We are in receipt of the Consumers dispute and would like to confirm that we have notified our client of the consumers desired resolution.
In light of this complaint, our office has placed an immediate cease on any attempts to communicate with the Consumer and we have added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed.
Finally, to be clear, Halsted Financial Services, LLC has not and will not report this to any consumer credit reporting agencies.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at ***************************************************
Sincerely,
***********************, ***** ********************************************************************************************************************************************************************************************************************************************************************** General Counsel Halsted Financial Services, LLC email: *************************************************** PH:***********************Initial Complaint
Date:08/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been receiving emails from Halsted Financial Services, LLC trying to collect a debt for $1,128.33. After reaching out to them by phone, I was immediately transferred to a 'Manager' by the name of *******. After asking numerous times to get something physically through the mail the Manager refused to and instead kept asking to 'send it through email as it's alot faster', and we basically kept going back and fourth. This behavior was really shady in a sense that I do believe I am *********** a verification of the debt, and even asked for a break down of why it was so high. After ending the call, I reached out to the original creditor on my account and explained the situation, where they informed me that I was *********** receive a letter. This was pretty crazy to me, as I was willing to work out something to settle that debt if it could be verified, but was instead met with sales tactics to get me to just pay out instead of getting some type of validation or proof I actually had the debt, as I never got anything through the mail physically.Business Response
Date: 08/24/2023
Re: Case Number: 20502486
***********************
To Whom It May ********
This response is regarding a consumer complaint filed by *********************** against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. Moreover, Halsted Financial Services, LLC denies any allegations of wrongdoing.
We are in receipt of the Consumers dispute and would like to confirm that we have notified our client of the consumers request for account validation, and based on their procedures, they will process this request.
Considering this complaint, our office has placed an immediate cease on any attempts to communicate with the Consumer and we have added the Consumers phone number onto our Do Not Call List to ensure no calls can be placed. Finally, to be clear, Halsted Financial Services, LLC has not and will not report this to any consumer credit reporting agencies.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at ***************************************************
Sincerely,
***********************, Esq., CRCP General Counsel Halsted Financial Services, LLC email:*************************************************** PH:***********************Initial Complaint
Date:08/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
#******** They have been contacting numerous times a day with different numbers never leaving a message what it is regarding. also numerous of emails too. If i owe a bill i need documentation showing that I do.Business Response
Date: 08/22/2023
RE:Case Number: 20479539
*****************************
To Whom It May ********
This response is regarding a consumer complaint filed by ***************************** against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. Moreover, Halsted Financial Services, LLC denies any allegations of wrongdoing.
We are in receipt of the Consumers complaint and would like to confirm that we have notified our client of the consumers desired resolution.
In light of this complaint, our office has placed an immediate cease on any attempts to communicate with the Consumer and we have added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at ****************************************************
Sincerely,
************************, Esq., CRCP General Counsel Halsted Financial Services, LLC email: *************************************************** PH:***********************Initial Complaint
Date:08/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/8/23 Halsted Financial issued a digital request to my checking account for $745.12 which was paid by my bank. I had no idea what this business was until I googled them and had never been contacted by them. The draft does not inform as to what it was for. The draft was digitally made payable to them, signed by them, stating under authority for me. I have never given such authority, have never, in my life, signed or written a check and the account used is not even mine but my wife's. We have not had any debt owing or overdue in over 40 years, if ever. I need the money returned and punitive consequences levied against them.Business Response
Date: 08/15/2023
Re: Case Number: 20460928
*********************************
To Whom It May ********
This response is regarding a consumer complaint filed by ********************************* against Halsted Financial Services, LLC. Complaints of this nature are very serious and are not taken lightly. Moreover, Halsted Financial Services, LLC denies all allegations of wrongdoing.
We have notified our client of the consumers dispute and desired resolution. Upon review of the complaint, we determined that there was a payment established through our online portal in the amount of $745.12 on 05/08/2023. Based on the dispute, our office has initiated a refund in amount of $745.12 and has placed an immediate hold on any attempts to communicate with the Consumer. To be clear, Halsted Financial Services, LLC has not and will not report this to any consumer credit reporting agencies.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at ***************************************************.
Sincerely,
***********************, Esq., CRCP General Counsel Halsted Financial Services, LLC email:*************************************************** PH:***********************Customer Answer
Date: 08/29/2023
Complaint: 20460928
I am rejecting this response because:
I do not accept this response from Halsted Financial because on August 16th they took another amount of $745.12. The inconvenience of having to restructure my banking business and the stress caused by these people not just once but twice need stronger action. I demand to know who's account my money was paying.
Sincerely,
*********************************Business Response
Date: 08/31/2023
Re: Case Number: 20460928
*********************************
To Whom It May ********
This reply is in response to a consumer complaint filed by ********************************* against Halsted Financial Services, LLC., where ****************** rejected our initial response. To be clear,Halsted Financial Services, LLC, denies all allegations of wrongdoing.
Upon further review of this matter, we found there were two payments set up through our online portal in amount of $745.12, each, and both these payments were declined by the respective financial institution from which they were drawn. In as much, Halsted Financial Services never received any funds from these transactions.
Additionally,despite the consumers desired resolution, due to Federal Law and privacy concerns, we are unable to disclose the identity of the account holder to which the payments were associated, but based on the complaint, it appears that someone may have used the consumers financial information, without authorization, for their own benefit. To reiterate, Halsted Financial Services, LLC has not and will not report this to any consumer credit reporting agencies.
I hope that this addresses the Consumers concerns. If I can be of any further assistance,please do not hesitate to contact me or my office directly by phone at ********************** or via e-mail at ***************************************************.
Sincerely,
***********************, Esq., CRCP General Counsel Halsted Financial Services, LLC email:*************************************************** PH:***********************Initial Complaint
Date:08/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a text message today 08/11/23, for a debt that is owed. However, no debt is owed by myself to this collector or the Freedom Financial Asset/ River Bank account. Definitely go find the person you actually want to collect a debt from before sending out messages to random numbers.Business Response
Date: 08/14/2023
RE:Case Number: 20456221
*************************
To Whom It May ********
This letter is regarding a consumer complaint filed by ************************* against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously.
We would like to confirm that we have notified our client of the consumers complaint, dispute and desired resolution. Our office has already ceased any attempts to communicate with the Consumer. We have also added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at ****************************************************
Sincerely,
************************, Esq., CRCP General Counsel Halsted Financial Services, LLC email: *************************************************** PH:***********************Customer Answer
Date: 08/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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