Complaints
This profile includes complaints for Halsted Financial Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 354 total complaints in the last 3 years.
- 152 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My problem is this company keeps harassing me about an account that apparently belongs to me. I have no knowledge of this account. This company has been constantly emailing me about a payment. I do not have a contract with this company and ask this company to cease and desist all harassment by email and phone calls.
Business Response
Date: 07/01/2025
Re: Case Number: 23527257
DeAnna
Bookert
To Whom It
May Concern:
This response is regarding a consumer complaint filed by DeAnna
Bookert against Halsted Financial Services, LLC. Complaints of this nature are
taken very seriously. Moreover,
Halsted Financial Services, LLC denies any allegations of
wrongdoing.
We are in receipt of the Consumer’s
complaint and would like to confirm that we have notified our client of the
consumer’s complaint, dispute as well as the desired resolution. In light of
this complaint, we have placed an immediate cease on any attempts to
communicate with the Consumer. We have also added the Consumer’s phone number
onto our Do Not Call List to ensure no calls or SMS can be placed. Moreover,
all email communications/text messages are equipped with a self-service opt-out
mechanism.
At Halsted
Financial Services, we take our customer service and consumer protection
obligations very seriously. Due to safety and privacy concerns, we are unable
to discuss this matter further on this platform. If I can be of any additional
assistance, please do not hesitate to contact me via e-mail at [email protected]
Sincerely,
Brian S.
Glass, Esq., CRCP
General Counsel
Halsted Financial Services, LLC
email:
[email protected]
PH: (800) 275-8639 ext. 711Customer Answer
Date: 07/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23527257, and find that this resolution is satisfactory to me.
Sincerely,
Deanna BookertInitial Complaint
Date:06/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving texts from this debt collector saying my ********** accounts are behind. I called ********** today June 25th..the same day I received another text.I called ********** and was told my accounts aren't ********* fact payments aren't do until July 14thBusiness Response
Date: 07/01/2025
Re: Case Number: 23516706
***** *********
To Whom It May Concern:
This response is regarding a consumer complaint filed by ***** ********* against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously.
We are in receipt of consumers complaint and dispute. In light of this complaint, we have placed an immediate cease on any attempts to communicate with the Consumer. We have also added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed. Moreover, all email communications/text messages are equipped with a self-service opt-out mechanism.
At Halsted Financial Services, we take our customer service and consumer protection obligations very seriously. Due to safety and privacy concerns, we are unable to discuss this matter further on this platform. If I can be of any additional assistance, please do not hesitate to contact me via e-mail at ***********************************************************************************************
Sincerely,
***** ************, ***** CRCP General Counsel Halsted Financial Services, LLC email:*********************************************************************************************** PH: ***********************Initial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1. Not my account 2. Continuous email contact, before/after CALIFORNIA DESIGNATED CONTACT HOURS BY LAW 3. HARASSMENT/THREATENING MESSAGESBusiness Response
Date: 06/26/2025
Re: Case Number: 23507981
Kelly Karnes
To Whom It
May Concern:
This response is regarding a consumer complaint filed by Kelly
Karnes against Halsted Financial Services, LLC. Complaints of this nature are
taken very seriously.
We are in receipt of the Consumer’s
complaint and would like to confirm that we have notified our client of the
consumer’s complaint, dispute as well as the desired resolution. In light of
this complaint, we have placed an immediate cease on any attempts to
communicate with the Consumer. We have also added the Consumer’s phone number
onto our Do Not Call List to ensure no calls or SMS can be placed. Moreover,
all email communications/text messages are equipped with a self-service opt-out
mechanism.
To be clear, Halsted
Financial Services, LLC is not a data furnisher to any Credit Reporting Agency
(CRA) and as such, Halsted has not furnished information relating to this
matter to any CRA.
At Halsted
Financial Services, we take our customer service and consumer protection
obligations very seriously. Due to safety and privacy concerns, we are unable
to discuss this matter further on this platform. If I can be of any additional
assistance, please do not hesitate to contact me via e-mail at [email protected]
Sincerely,
Brian S.
Glass, Esq., CRCP
General Counsel
Halsted Financial Services, LLC
email:
[email protected]
PH: (800) 275-8639 ext. 711Customer Answer
Date: 06/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23507981, and find that this resolution is satisfactory to me.
Sincerely,
Kelly KarnesInitial Complaint
Date:06/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
constant text messages without explanation other than requesting that i send them free money on a pay plan ! Today they had the never to call and the phone picked up as a likely spam message enough is enoughBusiness Response
Date: 06/24/2025
Re: Case Number: 23497132
Leisa Lewis
To Whom It May Concern:
This response is
regarding a consumer complaint filed by Leisa Lewis against Halsted Financial
Services, LLC. Complaints of this nature are taken very seriously.
We
are in receipt of consumer’s complaint and dispute. In light of this complaint,
we have placed an immediate cease on any attempts to communicate with the
Consumer. We have also added the Consumer’s phone number onto our Do Not Call
List to ensure no calls or SMS can be placed. Moreover, all email
communications/text messages are equipped with a self-service opt-out
mechanism.
At Halsted Financial Services, we take our
customer service and consumer protection obligations very seriously. Due to safety
and privacy concerns, we are unable to discuss this matter further on this
platform. If I can be of any additional assistance, please do not hesitate to
contact me via e-mail at [email protected]
Sincerely,
Brian S.
Glass, Esq., CRCP
General Counsel
Halsted Financial Services, LLC
email:
[email protected]
PH: (800) 275-8639 ext. 711Customer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23497132, and find that this resolution is partially acceptable, the annoying messages have stopped but I have never ever conducted business with cross river or Halsted, The company said they can not discuss information further in this platform after relentless harassment that I find unacceptable. Thank you BBB for getting the annoying messages to stop
Sincerely,
Leisa LewisInitial Complaint
Date:06/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Halsted Financial Services keeps calling this number **************, which is the Office of Chief Counsel at ***. When the call is answered, the caller immediately hangs up. This has been going on for a while now.Business Response
Date: 06/19/2025
Re: Case Number: 23479767
In Cho
To Whom It May Concern:
This response is regarding a consumer complaint filed by In Cho against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. Moreover,Halsted Financial Services, LLC denies any allegations of wrongdoing.
In light of this complaint, we have placed an immediate cease on any attempts to communicate with the Consumer. We have also added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed.
At Halsted Financial Services, we take our customer service and consumer protection obligations very seriously. Due to safety and privacy concerns, we are unable to discuss this matter further on this platform. If I can be of any additional assistance, please do not hesitate to contact me via e-mail at ***********************************************************************************************
Sincerely,
***** ************, ***** CRCP General Counsel Halsted Financial Services, LLC email:*********************************************************************************************** PH: ***********************Customer Answer
Date: 06/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
In ChoInitial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to make payment arrangements on 2 debts that this company bought from original creditor. My first attempt was May 29, 2025, I entered my bank info the screen went blank (3 times) and I reached out to the company. They sent me a billing portal, when I entered my information again the originating agreement was not there and they did not honor my initial request. I reached out to them again inquiring about when would payments begin coming out of my account they sent me another text and email requesting for arrangements to be made. When asked about my concerns they continued to text requesting payment with any disregard to my attempt to make arrangements. There was another company ****************** Services) reaching out to me in an attempt to collect the same debts. I informed them that I attempted to make arrangements from another company. In turn this company was trying to collect my debts under 2 different names which would have me paying for the debt twice. I am seeking assistance in them honoring my arrangements or cancelling my debt.Business Response
Date: 06/17/2025
Re: Case Number: 23470218
Yvonne Love
To Whom It
May Concern:
This response is regarding a consumer complaint filed by Yvonne
Love against Halsted Financial Services, LLC. Complaints of this nature are
taken very seriously. Moreover,
Halsted Financial Services, LLC denies any allegations of
wrongdoing.
We are in receipt of the Consumer’s
complaint and would like to confirm that we have notified our client of the
consumer’s complaint as well as the desired resolution. In light of this
complaint, we have placed an immediate cease on any attempts to communicate
with the Consumer. We have also added the Consumer’s phone number onto our Do
Not Call List to ensure no calls or SMS can be placed.
To be clear, Halsted
Financial Services, LLC is not a data furnisher to any Credit Reporting Agency
(CRA) and as such, Halsted has not furnished information relating to this matter
to any CRA.
At Halsted
Financial Services, we take our customer service and consumer protection
obligations very seriously. Due to safety and privacy concerns, we are unable
to discuss this matter further on this platform. If I can be of any additional
assistance, please do not hesitate to contact me via e-mail at [email protected]
Sincerely,
Brian S.
Glass, Esq., CRCP
General Counsel
Halsted Financial Services, LLC
email:
[email protected]
PH: (800) 275-8639 ext. 711Initial Complaint
Date:06/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not familiar with the debt they have against me. I have asked them to provide original documentation providing proof of who and where these charges came from. Ive given them 120 day time period and they still have failed to provide the documents. Im asking this be removed from my credit report.Business Response
Date: 06/17/2025
Re: Case Number: 23467079
Christopher
Holland
To Whom It
May Concern:
This response is regarding a consumer complaint filed by Christopher
Holland against Halsted Financial Services, LLC. Complaints of this nature are
taken very seriously. Moreover,
Halsted Financial Services, LLC denies any allegations of
wrongdoing.
We are in receipt of the Consumer’s
complaint and would like to confirm that we have notified our client of the
consumer’s complaint, dispute as well as the desired resolution. Based on the
consumers dispute, we previously placed an immediate cease on any attempts to
communicate with the Consumer. We have also added the Consumer’s phone number
onto our Do Not Call List to ensure no calls or SMS can be placed.
To be clear, Halsted
Financial Services, LLC is not a data furnisher to any Credit Reporting Agency
(CRA) and as such, Halsted has not furnished information relating to this
matter to any CRA.
At Halsted
Financial Services, we take our customer service and consumer protection
obligations very seriously. Due to safety and privacy concerns, we are unable
to discuss this matter further on this platform. If I can be of any additional
assistance, please do not hesitate to contact me via e-mail at [email protected]
Sincerely,
Brian S.
Glass, Esq., CRCP
General Counsel
Halsted Financial Services, LLC
email:
[email protected]
PH: (800) 275-8639 ext. 711Customer Answer
Date: 06/18/2025
Complaint: 23467079
I am rejecting this response because: They have emailed, text, or called me every day and still have not provided any of the original documentation, showing that I owe them a debt. I have never signed any documentation with this company. They have effectively damaged my credit score for the last 5 years. The above emails shows that they’ve recently still been contacting me. So they’re blatantly lying to better Business Bureau. Claiming they have not contacted me. This company has bullied me with no proof whatsoever, they did not provide any original contracts with my signature. I demand that this be removed immediately from my credit report.
Sincerely,
Christopher HollandBusiness Response
Date: 06/24/2025
Re: Case Number: 23467079
Christopher
Holland
To Whom It
May Concern:
This is
our reply to the response from the consumer regarding this complaint filed
against Halsted Financial Services, LLC. Again, complaints of this nature are
very serious and are not taken lightly. To reiterate, Halsted Financial
Services, LLC denies any allegations or wrongdoing.
We are in
receipt of the Consumer’s rejection to our response to her complaint. We have
now responded to the consumer’s complaints on multiple occasions. We apologize that the consumer is not
satisfied with the multiple responses, but we are closing this complaint as it
has been addressed repeatedly.
Sincerely,
Brian S.
Glass, Esq., CRCP
General Counsel
Halsted Financial Services, LLC
email:
[email protected]
PH: (800) 275-8639 ext. 711Customer Answer
Date: 06/25/2025
Complaint: 23467079
I am rejecting this response because:
Again they blatantly lied and said they have not been contacting me which I’ve provided proof in the previous response. They have failed to provide original contracts that I signed with them. Admitting to this debt or showing that I had an agreement with them. I do not want to continue to dispute this matter with them any longer. Please is they do not provide any original documents I demand to have this removed from my credit report.
Sincerely,
Christopher HollandInitial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Halsted Financial continues to harass me about collecting debts for another person somehow associated with my phone number. I'm not sure how since I have had this number for approximately *********************************************************************************** over and over and over.Business Response
Date: 06/17/2025
Re: Case Number: 23460969
Timothy
Senick
To Whom It
May Concern:
This response is regarding a consumer complaint filed by Timothy
Senick against Halsted Financial Services, LLC. Complaints of this nature are
taken very seriously.
In light of this complaint, we have
placed an immediate cease on any attempts to communicate with the Consumer. We
have also added the Consumer’s phone number onto our Do Not Call List to ensure
no calls or SMS can be placed.
At Halsted Financial Services, we take our customer service and consumer
protection obligations very seriously. Due to safety and privacy concerns, we
are unable to discuss this matter further on this platform. If I can be of any
additional assistance, please do not hesitate to contact me via e-mail at [email protected]
Sincerely,
Brian S.
Glass, Esq., CRCP
General Counsel
Halsted Financial Services, LLC
email:
[email protected]
PH: (800) 275-8639 ext. 711Initial Complaint
Date:06/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Reference Number: ******** ************ sent me an email about a debt owed I dont know who is this company and why they contact me. I request that no contact be made by your company to my email Upon a comprehensive review of my records and understanding the relevant state laws, I have determined that the statute of limitations for the debt in question has expired. As such, I am invoking my rights under the Fair Debt Collection Practices Act (FDCPA) and other applicable statutes to dispute the collection of this time-barred debt.I kindly request the following actions:Cease and Desist: Cease all attempts to collect this debt immediately, as it is time-barred under the statute of limitations.Customer Answer
Date: 06/10/2025
Morning I filed the complaint yesterday the company sent me email about that debt I dont authorize a third party company to file a BBB complaint on my behalfBusiness Response
Date: 06/12/2025
Re: Case Number: 23443424
***** *****
To Whom It May Concern:
This response is regarding a consumer complaint filed by ***** ***** against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. Moreover,Halsted Financial Services, LLC denies any allegations of wrongdoing.
We are in receipt of the Consumers complaint and would like to confirm that we have notified our client of the consumers complaint, dispute as well as the desired resolution. In light of this complaint, we have placed an immediate cease on any attempts to communicate with the Consumer. We have also added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed. Moreover,all email communications/text messages are equipped with a self-service opt-out mechanism.
At Halsted Financial Services, we take our customer service and consumer protection obligations very seriously. Due to safety and privacy concerns, we are unable to discuss this matter further on this platform. If I can be of any additional assistance, please do not hesitate to contact me via e-mail at ***********************************************************************************************
Sincerely,
***** ************, ***** CRCP General Counsel Halsted Financial Services, LLC email:*********************************************************************************************** PH: ***********************Customer Answer
Date: 06/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:06/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was recently looking at my ******* and noticed this company Halsted Financial Services LLC. I do not know anything about this company. I have not be notified According to **** 623 false credit reporting by a non owner. And UCC ***** no standing to enforce without ownership. I did not sign an agreement with you. So I am asking you according to 15 U.S. Code 1692 Cease and Desist right now.Business Response
Date: 06/12/2025
Re: Case Number: 23441113
***** ********
To Whom It May Concern:
This response is regarding a consumer complaint filed by ***** ******** against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. Moreover,Halsted Financial Services, LLC denies any allegations of wrongdoing.
We are in receipt of the Consumers complaint and would like to confirm that we have notified our client of the consumers complaint, dispute as well as the desired resolution. In light of this complaint, we have placed an immediate cease on any attempts to communicate with the Consumer. We have also added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed. Please be informed that the account has been closed in our office and returned to our client for further handling.
To be clear, Halsted Financial Services, LLC is not a data furnisher to any *********************** (CRA) and as such, Halsted has not furnished information relating to this matter to any CRA.
At Halsted Financial Services, we take our customer service and consumer protection obligations very seriously. Due to safety and privacy concerns, we are unable to discuss this matter further on this platform. If I can be of any additional assistance, please do not hesitate to contact me via e-mail at ***********************************************************************************************
Sincerely,
***** ************, ***** CRCP General Counsel Halsted Financial Services, LLC email:*********************************************************************************************** PH: ***********************Customer Answer
Date: 06/13/2025
Complaint: 23441113
I am rejecting this response because:
Sincerely,
***** ********
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