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Business Profile

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Halsted Financial Services, LLC

Complaints

This profile includes complaints for Halsted Financial Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Halsted Financial Services, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 357 total complaints in the last 3 years.
    • 144 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2025

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      constant text messages without explanation other than requesting that i send them free money on a pay plan ! Today they had the never to call and the phone picked up as a likely spam message enough is enough

      Business Response

      Date: 06/24/2025

      Re: Case Number:  23497132

      ***** *****

      To Whom It May Concern:
      This response is regarding a consumer complaint filed by ***** ***** against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously.

      We are in receipt of consumers complaint and dispute. In light of this complaint,we have placed an immediate cease on any attempts to communicate with the Consumer. We have also added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed. Moreover, all email communications/text messages are equipped with a self-service opt-out mechanism.


      At Halsted Financial Services, we take our customer service and consumer protection obligations very seriously. Due to safety and privacy concerns, we are unable to discuss this matter further on this platform. If I can be of any additional assistance, please do not hesitate to contact me via e-mail at ***********************************************************************************************

      Sincerely,                                                                                                                                                                              
      ***** ************, ***** CRCP                                                                                                                                                  General Counsel                                                                                                                                                               Halsted Financial Services, LLC                                                                                                                                                             email:***********************************************************************************************                                                                                                                                                   PH: ***********************

      Customer Answer

      Date: 06/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partially acceptable, the annoying messages have stopped but I have never ever conducted business with cross river or Halsted, The company said they can not discuss information further in this platform after relentless harassment that I find unacceptable.  Thank you BBB for getting the annoying messages to stop 

      Sincerely,

      ***** *****
    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Halsted Financial Services keeps calling this number **************, which is the Office of Chief Counsel at ***. When the call is answered, the caller immediately hangs up. This has been going on for a while now.

      Business Response

      Date: 06/19/2025

      Re: Case Number:  23479767

      In Cho

      To Whom It May Concern:
      This response is regarding a consumer complaint filed by In Cho against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. Moreover,Halsted Financial Services, LLC denies any allegations of wrongdoing.

      In light of this complaint, we have placed an immediate cease on any attempts to communicate with the Consumer. We have also added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed.


      At Halsted Financial Services, we take our customer service and consumer protection obligations very seriously. Due to safety and privacy concerns, we are unable to discuss this matter further on this platform. If I can be of any additional assistance, please do not hesitate to contact me via e-mail at ***********************************************************************************************


      Sincerely,                                                                                                                                                                              
      ***** ************, ***** CRCP                                                                                                                                                  General Counsel                                                                                                                                                               Halsted Financial Services, LLC                                                                                                                                                             email:***********************************************************************************************                                                                                                                                                   PH: ***********************

      Customer Answer

      Date: 06/20/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      In Cho
    • Initial Complaint

      Date:06/14/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to make payment arrangements on 2 debts that this company bought from original creditor. My first attempt was May 29, 2025, I entered my bank info the screen went blank (3 times) and I reached out to the company. They sent me a billing portal, when I entered my information again the originating agreement was not there and they did not honor my initial request. I reached out to them again inquiring about when would payments begin coming out of my account they sent me another text and email requesting for arrangements to be made. When asked about my concerns they continued to text requesting payment with any disregard to my attempt to make arrangements. There was another company ****************** Services) reaching out to me in an attempt to collect the same debts. I informed them that I attempted to make arrangements from another company. In turn this company was trying to collect my debts under 2 different names which would have me paying for the debt twice. I am seeking assistance in them honoring my arrangements or cancelling my debt.

      Business Response

      Date: 06/17/2025

      Re: Case Number:  23470218

      ****** Love

      To Whom It May Concern:
      This response is regarding a consumer complaint filed by ****** Love against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. Moreover,Halsted Financial Services, LLC denies any allegations of wrongdoing.              

      We are in receipt of the Consumers complaint and would like to confirm that we have notified our client of the consumers complaint as well as the desired resolution. In light of this complaint, we have placed an immediate cease on any attempts to communicate with the Consumer. We have also added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed.

      To be clear, Halsted Financial Services, LLC is not a data furnisher to any *********************** (CRA) and as such, Halsted has not furnished information relating to this matter to any CRA.


      At Halsted Financial Services, we take our customer service and consumer protection obligations very seriously. Due to safety and privacy concerns, we are unable to discuss this matter further on this platform. If I can be of any additional assistance, please do not hesitate to contact me via e-mail at ***********************************************************************************************

      Sincerely,                                                                                                                                                                              
      ***** ************, ***** CRCP                                                                                                                                                  General Counsel                                                                                                                                                               Halsted Financial Services, LLC                                                                                                                                                             email:***********************************************************************************************                                                                                                                                                   PH: ***********************
    • Initial Complaint

      Date:06/13/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not familiar with the debt they have against me. I have asked them to provide original documentation providing proof of who and where these charges came from. Ive given them 120 day time period and they still have failed to provide the documents. Im asking this be removed from my credit report.

      Business Response

      Date: 06/17/2025

      Re: Case Number:  23467079

      *********** *******

      To Whom It May Concern:
      This response is regarding a consumer complaint filed by *********** ******* against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. Moreover,Halsted Financial Services, LLC denies any allegations of wrongdoing.              

      We are in receipt of the Consumers complaint and would like to confirm that we have notified our client of the consumers complaint, dispute as well as the desired resolution. Based on the consumers dispute, we previously placed an immediate cease on any attempts to communicate with the Consumer. We have also added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed.

      To be clear, Halsted Financial Services, LLC is not a data furnisher to any *********************** (CRA) and as such, Halsted has not furnished information relating to this matter to any CRA.


      At Halsted Financial Services, we take our customer service and consumer protection obligations very seriously. Due to safety and privacy concerns, we are unable to discuss this matter further on this platform. If I can be of any additional assistance, please do not hesitate to contact me via e-mail at ***********************************************************************************************

      Sincerely,                                                                                                                                                                              
      ***** ************, ***** CRCP                                                                                                                                                  General Counsel                                                                                                                                                               Halsted Financial Services, LLC                                                                                                                                                             email:***********************************************************************************************                                                                                                                                                   PH: ***********************

      Customer Answer

      Date: 06/18/2025

       
      Complaint: 23467079

      I am rejecting this response because: They have emailed, text, or called me every day and still have not provided any of the original documentation, showing that I owe them a debt. I have never signed any documentation with this company. They have effectively damaged my credit score for the last 5 years. The above emails shows that theyve recently still been contacting me. So theyre blatantly lying to better Business Bureau. Claiming they have not contacted me. This company has bullied me with no proof whatsoever, they did not provide any original contracts with my signature. I demand that this be removed immediately from my credit report. 

      Sincerely,

      *********** *******

      Business Response

      Date: 06/24/2025

      Re: Case Number:  23467079

      *********** *******

      To Whom It May Concern:
      This is our reply to the response from the consumer regarding this complaint filed against Halsted Financial Services, LLC. Again, complaints of this nature are very serious and are not taken lightly. To reiterate, Halsted Financial Services, LLC denies any allegations or wrongdoing.

      We are in receipt of the Consumers rejection to our response to her complaint. We have now responded to the consumers complaints on multiple occasions.  We apologize that the consumer is not satisfied with the multiple responses, but we are closing this complaint as it has been addressed repeatedly.



      Sincerely,                                                                                                                                                                              
      ***** ************, ***** CRCP                                                                                                                                                  General Counsel                                                                                                                                                               Halsted Financial Services, LLC                                                                                                                                                             email:***********************************************************************************************                                                                                                                                                   PH: ***********************

      Customer Answer

      Date: 06/25/2025

       
      Complaint: 23467079

      I am rejecting this response because:
      Again they blatantly lied and said they have not been contacting me which Ive provided proof in the previous response. They have failed to provide original contracts that I signed with them. Admitting to this debt or showing that I had an agreement with them. I do not want to continue to dispute this matter with them any longer. Please is they do not provide any original documents I demand to have this removed from my credit report. 
      Sincerely,

      *********** *******
    • Initial Complaint

      Date:06/12/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Halsted Financial continues to harass me about collecting debts for another person somehow associated with my phone number. I'm not sure how since I have had this number for approximately *********************************************************************************** over and over and over.

      Business Response

      Date: 06/17/2025

      Re: Case Number:  23460969

      ******* ******

      To Whom It May Concern:
      This response is regarding a consumer complaint filed by ******* ****** against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously.

      In light of this complaint, we have placed an immediate cease on any attempts to communicate with the Consumer. We have also added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed.


      At Halsted Financial Services, we take our customer service and consumer protection obligations very seriously. Due to safety and privacy concerns, we are unable to discuss this matter further on this platform. If I can be of any additional assistance, please do not hesitate to contact me via e-mail at ***********************************************************************************************

      Sincerely,                                                                                                                                                                              
      ***** ************, ***** CRCP                                                                                                                                                  General Counsel                                                                                                                                                               Halsted Financial Services, LLC                                                                                                                                                             email:***********************************************************************************************                                                                                                                                                   PH: ***********************
    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reference Number: ******** ************ sent me an email about a debt owed I dont know who is this company and why they contact me. I request that no contact be made by your company to my email Upon a comprehensive review of my records and understanding the relevant state laws, I have determined that the statute of limitations for the debt in question has expired. As such, I am invoking my rights under the Fair Debt Collection Practices Act (FDCPA) and other applicable statutes to dispute the collection of this time-barred debt.I kindly request the following actions:Cease and Desist: Cease all attempts to collect this debt immediately, as it is time-barred under the statute of limitations.

      Customer Answer

      Date: 06/10/2025

      Morning I filed the complaint yesterday the company sent me email about that debt  I dont authorize a third party company to file a BBB complaint on my  behalf

      Business Response

      Date: 06/12/2025

      Re: Case Number:  23443424

      ***** *****

      To Whom It May Concern:
      This response is regarding a consumer complaint filed by ***** ***** against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. Moreover,Halsted Financial Services, LLC denies any allegations of wrongdoing.              

      We are in receipt of the Consumers complaint and would like to confirm that we have notified our client of the consumers complaint, dispute as well as the desired resolution. In light of this complaint, we have placed an immediate cease on any attempts to communicate with the Consumer. We have also added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed. Moreover,all email communications/text messages are equipped with a self-service opt-out mechanism.



      At Halsted Financial Services, we take our customer service and consumer protection obligations very seriously. Due to safety and privacy concerns, we are unable to discuss this matter further on this platform. If I can be of any additional assistance, please do not hesitate to contact me via e-mail at ***********************************************************************************************

      Sincerely,                                                                                                                                                                              
      ***** ************, ***** CRCP                                                                                                                                                  General Counsel                                                                                                                                                               Halsted Financial Services, LLC                                                                                                                                                             email:***********************************************************************************************                                                                                                                                                   PH: ***********************

      Customer Answer

      Date: 06/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****
    • Initial Complaint

      Date:06/08/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was recently looking at my ******* and noticed this company Halsted Financial Services LLC. I do not know anything about this company. I have not be notified According to **** 623 false credit reporting by a non owner. And UCC ***** no standing to enforce without ownership. I did not sign an agreement with you. So I am asking you according to 15 U.S. Code 1692 Cease and Desist right now.

      Business Response

      Date: 06/12/2025

      Re: Case Number:  23441113

      ***** ********

      To Whom It May Concern:
      This response is regarding a consumer complaint filed by ***** ******** against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. Moreover,Halsted Financial Services, LLC denies any allegations of wrongdoing.              

      We are in receipt of the Consumers complaint and would like to confirm that we have notified our client of the consumers complaint, dispute as well as the desired resolution. In light of this complaint, we have placed an immediate cease on any attempts to communicate with the Consumer. We have also added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed. Please be informed that the account has been closed in our office and returned to our client for further handling.


      To be clear, Halsted Financial Services, LLC is not a data furnisher to any *********************** (CRA) and as such, Halsted has not furnished information relating to this matter to any CRA.


      At Halsted Financial Services, we take our customer service and consumer protection obligations very seriously. Due to safety and privacy concerns, we are unable to discuss this matter further on this platform. If I can be of any additional assistance, please do not hesitate to contact me via e-mail at ***********************************************************************************************

      Sincerely,                                                                                                                                                                              
      ***** ************, ***** CRCP                                                                                                                                                  General Counsel                                                                                                                                                               Halsted Financial Services, LLC                                                                                                                                                             email:***********************************************************************************************                                                                                                                                                   PH: ***********************

      Customer Answer

      Date: 06/13/2025

       
      Complaint: 23441113

      I am rejecting this response because:

      Sincerely,

      ***** ********
    • Initial Complaint

      Date:06/06/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Text scam

      Business Response

      Date: 06/10/2025

      Re: Case Number:  23436736

      **** *********

      To Whom It May Concern:
      This response is regarding a consumer complaint filed by **** ********* against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. Moreover,Halsted Financial Services, LLC denies any allegations of wrongdoing. 

      In light of this complaint, we have placed an immediate cease on any attempts to communicate with the Consumer. We have also added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed.


      At Halsted Financial Services, we take our customer service and consumer protection obligations very seriously. Due to safety and privacy concerns, we are unable to discuss this matter further on this platform. If I can be of any additional assistance, please do not hesitate to contact me via e-mail at ***********************************************************************************************

      Sincerely,                                                                                                                                                                              
      ***** ************, ***** CRCP                                                                                                                                                  General Counsel                                                                                                                                                               Halsted Financial Services, LLC                                                                                                                                                             email:***********************************************************************************************                                                                                                                                                   PH: ***********************
    • Initial Complaint

      Date:06/06/2025

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just received a text message from them saying they are collecting a debt. This is the first time I'm hearing from this company and have no idea who they are. I was not given any opportunity to dispute any alleged debt if they really are debt collectors. My only income is social security and I'm afraid these people will steal my only source of income.

      Business Response

      Date: 06/10/2025

      Re: Case Number:  23436452

      ***** *******

      To Whom It May Concern:
      This response is regarding a consumer complaint filed by ***** ******* against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. Moreover,Halsted Financial Services, LLC denies any allegations of wrongdoing.              

      We are in receipt of the Consumers complaint and would like to confirm that we have notified our client of the consumers complaint, dispute as well as the desired resolution. In light of this complaint, we have placed an immediate cease on any attempts to communicate with the Consumer. We have also added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed.


      At Halsted Financial Services, we take our customer service and consumer protection obligations very seriously. Due to safety and privacy concerns, we are unable to discuss this matter further on this platform. If I can be of any additional assistance, please do not hesitate to contact me via e-mail at ***********************************************************************************************

      Sincerely,                                                                                                                                                                              
      ***** ************, ***** CRCP                                                                                                                                                  General Counsel                                                                                                                                                               Halsted Financial Services, LLC                                                                                                                                                             email:***********************************************************************************************                                                                                                                                                   PH: ***********************

      Customer Answer

      Date: 06/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******
    • Initial Complaint

      Date:06/06/2025

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received text messages from Halsted Financial saying that I had an outstanding balance for ***************** Account as a *********************** Assignee. I do not have an account with this ******************** institution and have checked my credit reports and there is nothing related to this institution on my credit reports. I feel that this is some sort of a scam and want them to stop contacting me.

      Business Response

      Date: 06/10/2025

      Re: Case Number:  23434564

      ******** *******

      To Whom It May Concern:
      This response is regarding a consumer complaint filed by ******** ******* against Halsted Financial Services, LLC. Complaints of this nature are taken very seriously. Moreover,Halsted Financial Services, LLC denies any allegations of wrongdoing. 

      We are in receipt of the Consumers complaint and dispute. In light of this complaint, we have placed an immediate cease on any attempts to communicate with the Consumer. We have also added the Consumers phone number onto our Do Not Call List to ensure no calls or SMS can be placed.


      At Halsted Financial Services, we take our customer service and consumer protection obligations very seriously. Due to safety and privacy concerns, we are unable to discuss this matter further on this platform. If I can be of any additional assistance, please do not hesitate to contact me via e-mail at ***********************************************************************************************

      Sincerely,                                                                                                                                                                              
      ***** ************, ***** CRCP                                                                                                                                                  General Counsel                                                                                                                                                               Halsted Financial Services, LLC                                                                                                                                                             email:***********************************************************************************************                                                                                                                                                   PH: ***********************

      Customer Answer

      Date: 06/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *******

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