Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Progressive, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as I requested.

  Business Response

  Date: 09/01/2023

  The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients.  The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent September 25, 2017, to the address provided by our client. Validation will promptly be provided once the consumer provides an address which was not included in the complaint.  The consumer should contact the client, Progressive, for contract information. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

• Initial Complaint

  Date:08/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CAINE & WEINER, I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as I requested.

  Business Response

  Date: 09/01/2023

  The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients.  The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent June 21, 2021, to the address provided by our client. Validation will be requested today, September 1, 2023, to the address provided on file. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

• Initial Complaint

  Date:08/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable debt with 06 progressive, I dont have a contract with Caine & Weiner, they didnt provide me with the original contract as I requested

  Business Response

  Date: 08/16/2023

  The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients.  The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent December 30, 2020, to the address provided by our client. Validation will promptly be provided once the consumer provides a full address which was not included in the complaint.  The consumer should contact the client, Progressive, for contract information.  The account is flagged as 'Disputed' in our database.  We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20470646
  
  I am rejecting this response because: I have no contract or agreement with me Caine & wiener 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/01/2023

  As per our last response, we must report accurate information to the credit reporting bureaus.  Our records indicate the charges are valid. The consumer has not provided information indicating the charges are not valid.   The contract was not signed with Caine & Weiner. The client, Progressive, must provide the original contract.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate. To date, we have not received any type of fraud documentation. Validation will be requested today, September 1,2023, to the address on file.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We *** also be contacted at www.connectcw.com.  The consumer *** contact our office at ************ for additional assistance.

• Initial Complaint

  Date:08/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Caine and Weiner. I do not have a contract with Caine and Weiner, they did not provide me with the original contract as requested.

  Business Response

  Date: 08/14/2023

  The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients. The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent June 28, 2022, to the address provided by our client.  Validation will be requested today, August 14, 2023, to the address provided on file. The consumer should contact the client, Progressive, for contract information. The account is flagged as 'Disputed' in our database.  We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

• Initial Complaint

  Date:08/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is showing on my credit report although I was told if I pay the account in full it will be deleted from my credit report. I paid it in full on 05/20/2020 with this companys representative by the name of ****. I called again on 07/01/2023 at 2:23pm and spoke with Elexa from this company who confirmed that this account was supposed to be deleted from my credit report and she could not understand why it was still there and she said it was going to be taken care of. I called again on 08/05/2023 at 10:15am and spoke with Destiny who escalated it to a manager (*****************) to make sure its removed. This company has been playing this game with my credit report for years. I demain this to be removed from my credit report immediately. This collection has caused be a lot of problems when I cant get any kind of credit because of it. Again, I demand this account to be deleted from my credit or I will escalate this to a suit.

  Business Response

  Date: 08/15/2023

  We have reviewed this complaint and our records. Our records indicate that the account is 'Paid in Full'.  We will send a request to the credit reporting agencies to have this account removed from the consumer's credit report.  This request may take up to 45 days to be removed from the consumer's credit report. The file is resolved in our records as 'Paid in Full'. As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

  Customer Answer

  Date: 08/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  
  

• Initial Complaint

  Date:07/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with progressive. I do not have a contract with CAINE & WEINER. They did not provide me with the original contract as I requested.

  Business Response

  Date: 07/19/2023

  The consumer states that they do not have a contract with Caine & Weiner. Caine & Weiner is a debt collector. The debt is for auto insurance with Progressive. We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on September 3, 2019, to the address provided by our client. Validation was requested today, July 19, 2023, and will be sent to the address in the complaint. The account has been flagged as 'Disputed' in our office. We will send a request to the credit reporting agencies to mark the file as disputed.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.   

• Initial Complaint

  Date:07/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Progressive, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as I requested.

  Business Response

  Date: 07/17/2023

  The consumer states that they do not have a contract with Caine & Weiner. Caine & Weiner is a debt collector. The debt is for auto insurance with Progressive. We collect on behalf of our client, Progressive. Our records indicate that we forwarded the initial letter to the consumer on June 9, 2021, to the address provided by our client. Validation was sent January 13, 2023, to the address provided by our client. The account has been flagged as 'Disputed' in our office. We will send a request to the credit reporting agencies to mark the file as disputed.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.   

• Initial Complaint

  Date:06/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with PROGRESSIVE for the amount of $551, on Nov 08, 2021, ACCT# ********. I do not have a contract with CAINE & WEINER. They did not provide me with the original contract as requested.

  Business Response

  Date: 06/28/2023

  The consumer states that they do not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on November 10, 2023, to the address provided by our client.   The original contract would have to be secured through Progressive Insurance.   Validation was sent today, June 15, 2023, to the address provided in the complaint.   We will send a request to the credit reporting agencies to mark the file as 'Disputed'.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

• Initial Complaint

  Date:05/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt nor do I have a contract with this company.

  Business Response

  Date: 05/16/2023

  The consumer's provided information did not match records in our system.  The consumer's address and email does not match to any account in our system.  If it is possible that the account was established under a previous address, that address would be helpful.  Our office wishes to assist the consumer in any way possible. We would ask that the consumer provide the full account referenced in the correspondence, name on the account, the name of the creditor, the balance showing as owed, our account number detailed via the credit bureaus, etc. so that we may properly identify the account and respond. We encourage the consumer to contact our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20057079
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am writing to file a complaint against Cane and Weiner for violating 15 USC **** section 604 (a) section 2 of the Fair Credit Reporting Act (****). This section states that a consumer must give written authorization before a business can furnish information on their credit report. On April 11, I discovered that Caine and Weiner had provided information on my credit report without my written authorization. This violation of the **** has not only affected my credit score but has also put my privacy at risk. As a consumer, I have the right to protect my Non Public Information under the **** and the Gramm *********************** ACT and have it disclosed only for permissible purposes. Additionally, Caine and Weiner did not have permissible purpose to obtain my credit report, which violates 15 ** **** of the ****. This is a direct violation of the laws set forth in the ****, and I will be moving forward to litigate. I demand that Caine And Weiner immediately delete any unauthorized information they have furnished to the credit reporting agencies and take corrective measures to prevent this from happening in the future. Thank you for your attention to this matter. 15 U.S. Code **** - Obligations with respect to disclosures of personal information (1)In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless (A)such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section **** of this title, that such information may be disclosed to such third party POTENTIAL GLBA PENALTIES Financial institutions found in violation face fines of $100,000 for each violation. Individuals in charge found in violation face fines of $10,000 for each violation. Individuals found in violation can be put in prison for up to 5 years. This complaint has also be sent to my lawyer as well.

  Business Response

  Date: 05/05/2023

  As the consumer noted, our records reflect an account related to an automobile policy.  We have reviewed this complaint and have sent  a request to the credit reporting agencies to have this account removed from the consumer's credit report.  This request may take up to 45 days to be removed from the consumer's credit report.  The file is closed as 'Disputed' in our database.   Although the file is closed and removal has been requested validation was also forwarded to the consumer April 27, 2023.  As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager if further assistance is needed.  We may also be contacted at www.connectcw.com.