Business ProfileforHawk Ford of St. Charles

On October 11, 2022 I dropped our 2020 **** F150 off for service at ********* of Saint Charles. They attempted to repair the vehicle under warranty several times between October 11- October 21 but were unsuccessful. One of the attempted repairs was a replacement of the vehicle's cluster instrument panel. This repair was unsuccessful and during this failed repair attempt the mechanic was negligent in writing down or storing the memory of the vehicles Engine Hours and Engine Idle Hours. The new instrument cluster installed has the correct millage but the technician did not record or reinstall the Engine Hours or Engine Idle Hours. We researched this and it is possible to record and reinstall this information without lost data. Now the Engine Hours and Engine Idle Hours were reset at zero (Not correct to the vehicles engine) And the repair attempt did not fix the original issue of ******* pressure alerts followed by check engine light. A fourth repair was attempted after the cluster replacement and that repair has also failed to resolve the issue with the vehicle. We asked for the original instrument cluster for the vehicle and ********* said they sent it back for a core charge. The data has now been lost!We are disappointed in the vehicle not being repaired properly under warranty. We are very dissatisfied with the data lost during a repair attempt which has now decreased its value. Thank you,*********************