Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Verizon Connect has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchases the tracker plug in, no issues for the first approx 2 months, then we started having issues with the computer in the truck. After months of being back and forth from a mechanic we discovered that the tracker was causing the issue. We kept the tracker for months and continued to pay the monthly fee of $24.61 (unplugged and not using it) to make sure we didn't have another issue with the truck. No issues since. I contacted Verizon connect fleet and they stated below:"As stated your estimated Early Termination Fee of $459.75due to the early cancellation of your contract. With a discount of *****% your Total ETF $209.00, this is an estimated buyout amount to get out of your contract, it is available only for the next 30 days."I then asked for the contract that they said I signed. I also asked for a billing adjustment since we are not going to. pay almost $500, for an issue their hardware caused. They have yet to respond.

  Business Response

  Date: 04/21/2023

  Thanks for the email!
  We've received your case # ******** .
  We will be in touch shortly.
  
  Thanks again,
  VerizonConnect Support

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account# ********************************************************** continues to bill me for equipment and service that I no longer have or requested. Back on09/22/2023 I contacted verizon to cancel the service for the two non powered device trackers I had and they sent me a return label(*** 1Z67Y1189066238673) to return the equipment back on 09/23/2022 in which I did return. The *** site says tracking information is no longer available after 120 but I'm sure they can be contacted to pull this info. They have continued to bill me for this service even though i returned the equipment. I have been calling them every month since then. Back in January of this year I return the other GPS tracker I ordered for my other vehicle. Each time I call i get a new person stating a case would be opended and that they will refund the over charges and remove the services that I requested to be moved months ago. I should only have services for my 2012 freightliner which is actually a ************************************************************************************************************************************************** why. Someone needs to fix this. This is totally ridiculous that no one from this company will take responsibility and fix this issue. The last person i spoke to was ***************************** who swore up and down that this issue would be corrected within a week. She even sent me an email after the conversation. And guess what, verizon is still over charging me and she wont even respond to my email. Totally ridiculous!

  Business Response

  Date: 04/26/2023

  Thanks for the email!
  We've received your case # ******** .
  We will be in touch shortly.
  
  Thanks again,
  VerizonConnect Support

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19900059
  
  I am rejecting this response because: It's nothing. It's basically the same thing they have been telling me now for the last 6 months. Zero action while still taking my money.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/05/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. Based on our research we see that the account is cancelled. 

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are current on payments since 3/16 but service has not been restored/reactivated.

  Business Response

  Date: 09/05/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. Based on the complaint we see that this has been addressed. Account has been amicably  cancelled.

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are very efficient when I buy products. But when I received the product, I found that the product they provided me according to my car model could not be installed in my car. So I request a return. At the beginning, the customer service also created a case for me and said that they would mail me the return lable. But more than a month has passed, and my return case has not been accepted by anyone at all, and I have not received their return order. During this period, I called and emailed them many times, and they either ignored me or asked me to continue to pay. It is unreasonable to make me pay for a defective product!

  Business Response

  Date: 04/10/2023

  Thanks for the email!
  We've received your case # ******** .
  We will be in touch shortly.
  
  Thanks again,
  VerizonConnect Support

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19875332
  
  I am rejecting this response because:

  Nearly two months have passed and the same words are still being repeated. I need results, not endlessly waiting for your pointless replies

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/05/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. Based on the complaint we see that this has been addressed. Account is cancelled, a credit was submitted BA#*************, account was pulled from collections and currently reflects a $0 balance. We appologize for the inconvience. 

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 19875332
  
  I am rejecting this response because:

  This issue is not resolved. It took Verizon two and a half years to even respond to this BBB complaint. The only reason I received a refund was because I successfully disputed the charge with my credit card company, and the bank returned the money to me. Verizon never refunded me voluntarily, nor did they ever make any genuine effort to resolve the matter.
  
  At the time of purchase, Verizons sales and customer service were extremely efficient and responsive. However, once I received the product and discovered it could not be used, everything changed. I requested a refund, but Verizon ignored my request. I never activated the account, never used the service even once, yet Verizon still attempted to force charges on me.
  
  I repeatedly contacted Verizon in good faith to request a refund, but my attempts were ignored. Eventually, they stopped responding entirely. I had no choice but to file this BBB complaint, yet Verizon continued to ignore both me and BBB. Even worse, Verizon not only refused to process my refund but also shamelessly sent a debt collection agency after me. If Verizon had any genuine intention of resolving this matter, they would not have waited two and a half years to issue a passive response to BBB.
  
  This conduct is unacceptable and raises serious concerns about Verizons business practices. Taking customers money without providing a usable service, ignoring legitimate refund requests, and then pursuing debt collection constitutes bad faith, unjust enrichment, and a blatant disregard for consumer rights.
  

  I strongly reject Verizons response and do not want this case closed. The public deserves to know how Verizon truly treats its customers, so that others can recognize their unethical and irresponsible behavior.
  

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We wanted to start Verizon Connect for the gps for our fleet of trucks. We signed up in September of 2021 after we were told they would send someone to connect the devices to our trucks on a Saturday. Only to find out from their technicians that they refuse to drive in ** on a Saturday because of traffic. We explained we can't pull all of our trucks off the road at the same time during the week and that we were promised a Saturday for the install. They refused so we kindly asked to cancel. We officially spoke to our representative ********************* on October 4 2021 through phone and email. I have an email dated for October 5 2021 from ***** requesting Verizon cancel our service. They did not, and we continued to receive a bill. I call and emailed multiple times to send back their unopened box of equipment they didn't install. They continued to give us the run around and refrained from sending us the *** shipping label we needed. We took the whole box of equipment to a local Verizon store and they said they couldn't help. We continued to call and put in support tickets one after another. Finally in January of 2023 I speak to *******. She then promised to get this resolved, she did finally send me the shipping labels, I mailed them out right away. She promised the bill of $10,793.18 would be cleared since we were not able to use the service because they never installed them. Well, I just received a collection notice from ************************************************************ informing me that we are now in collections for this amount. I called them right away and they asked me to forward them all my emails. I have never dealt with a more inadequate company. They have lost our business and I will make sure all my business friends know what they did to us. Lets top it off by the call I made to them today to speak to someone in regards to this and was told for the 20th time someone will reach back out to me in ***** hours. Except they never call back.

  Business Response

  Date: 02/26/2025

  Credit has been issued to the account and the account will be pulled out of outside collections 

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have used Verizon Fleetmatics / Reveal for our business for over 5 years. It has been the hands-down worst experience I have ever had from a vendor. We have called dozens of times to discuss a cancellation request for each of our lines/assets. My office staff has spent hours on the phone holding. We get told we will receive a call back from a "Client Success Manager." The calls drop. We get no calls back. The only thing your team does correctly, is run our auto pay. However, that will change - as if this is not resolved in the near future I will be filing credit card charge backs with **** for months and months of service. Individual disputes. We no longer use your service, because we NEVER get any support for issues. All of our vehicles are with a new provider. If you continue to run my card each month for almost $400 I will dispute each one, and eventually cancel the card.In 2021, half of the *** units in our fleet of 10 trucks disappeared from your system over night. No from your customer service team could tell me where they went. I went back and forth with our Client Success representative *********************** for multiple months. It was a huge drain on our resources, and my time. In order to get any type of response, I had to be belligerent. Getting our vehicles back online required new devices to be installed, again no explanation was ever offered as to why they went down. I had assets in the field for no less than 2 months without *** tracking, each day - I could never get a response. In addition to your service being incredibly expensive for the complete lack of features - your customer service is non existent. Put in cancellation request for each of our lines. Immediately. There is no saving our account. I will never do business with Verizon again and am currently also in the process of transferring a few phone lines away from Verizon. Such a shame, years of being a paying customer rewarded with absolutely NO CUSTOMER SERVICE. I will continue to escalate.

  Business Response

  Date: 04/03/2023

  Thanks for the email!
  We've received your case # ******** .
  We will be in touch shortly.
  
  Thanks again,
  VerizonConnect Support

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed 3 year vehicle monitoring service contract on 12/19/2016-devices installed in vehicles. Noticed that tracking service no working, as devices were outdated. Reached out to company, and they said we would need new devices. I decided to cancel the service, as I no longer need the service, and contract was expired.Signed cancellation agreement on 2/1/2023, after numerous calls to rep and customer service. Rep said that devices did not need to be returned or removed, as they were outdated. No statement on the cancellation form with respect to cancellation fees or penalties. In addition..sales agreement had expired 12/19/2019, and no renewal was ever signed by our company. Our credit card for debited again for ****** (monthly service fee) on 2/16/23. I called again and they explained that it takes 30 days to cancel. Then, on March 16, 2023, they debited our credit card for $6,990.86. I called 3/21/23. Held for ***** minutes for supervisor, no one ever came to phone. CSR placed ticket #******** and told me that someone would call me back. Still no call. Called again today, after holding for 15 mins, rep told me I have to call the Sales Rep because we are a government account. I contacted our credit card company, and put a stop on the payment. **************** response is deplorable, and sales **** ***************************** is non-responsive.

  Business Response

  Date: 02/26/2025

  Credit has been issued to the account and the account will be pulled out of outside collections

  
  

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to the nature of our business as freight logistics providers i.e. product pickup and delivery services we decided to allow VERIZON CONNECT to prove the value of the service for which was required to effectively run our business. On Jan 12, 2022 on a recorded line we had spoke with a ************************* who provided us with a verbal guarantee that our business would receive outstanding service if there were to be any issues doing our contractual agreement. We had warned him verbally that we had delt with another company with similar services that had failed to provided services as agreed and that we had just had a trailer theft take place of which the previous company was unable to locate our asset due to failure with software and hardware issues. Here is a brief explanation of our experience after agreeing to proceed with connection of services.Date of Transaction: 01-12-22 Amount Paid: Please see uploaded documents What business committed to provide: Consistent and quality service Nature of dispute: Battery powered Asset tracking devices consistently loose power Has business tried to resolve the problem: Yes they concluded that since it would cost $1000 to terminate the agreement early they would only charge $400 Account# ************ Reason for Termination request without penalty: No official Account Manager, Approximately 100 case numbers filed, Phone and Email communication (inexperienced customer service), Repeated **************************** of service without notice, Replaced All asset trackers (Battery Failure) for 4 of our trailers leaving them vulnerable to theft this is very time consuming due to the uninstalling and reinstalling of devices of which our 53' DRY VAN trailer are located in various places on a weekly basis.Lastly we believe that VERIZON CONNECT has breached the agreement knowing fully in advance of the defects of there equipment issues (see posted customer complaints) but has blatantly used contractual agreements unfairly to gain profits.

  Business Response

  Date: 02/26/2025

  Customer issues have been addressed as per the current account notes and the account is closed with a zero balance

  
  

• Initial Complaint

  Date:03/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Owner of ****** and ******** ************************** Set up Verizon Connect (VC) service in 2022.Installation of connect cameras on truck beginning of 2023.After a few months noticed service was disconnected. Called VC and was told that it was because if non payment. Card was originally left on file with setup. I was told that it was not input into the system correctly. I paid the balance.Payment card was regarded to the account for automatic bill pay.A few months go by and the cameras are off once again. I call VC and the representative tells me its because of the same issue before (non payment). I explained what happened previously, the representative investigates the issue and is able to confirm from notations on my account that my concern is valid. The representative then explains to me that the card has been listed in file but not set up for the automatic payments. The exact same problem I had initially! I told them to terminate our contact immediately we did not want their service. I can not micromanage VC, there is no time for it. Furthermore, they are not reliable which is bad for our business as well as their organization.Not to mention that I am unsure that the service was infact connected the entire duration for any of the months that were previously paid. I coukd not find video recordings. Verizon Connect is unreliable, unprofessional and now unethical. They are trying to collect funds from a contract that they never honored. I honired our company commitment and they always dropped the ball.All calls were on recorded lines, my conversations will match the complaint.I should not be in collections for $1868.66 with the *** group. This/should have be cleared immediately because of the multiple Verizon Connect errors.I should also contact America Express to dispute any charges/payments made to them for their unethical practices!They have all supporting documentation and call recordings.

  Business Response

  Date: 02/26/2025

  Credit has been issued to the account and the account will be pulled out of outside collections

  
  

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  account number ************ I signed the contract with Verizon Connect over a year ago for GPS trucking service, I try to cancel the service about 6 months now but the company doesn't want to cooperate. In this moment the company sending the invoices and asking for money for the past service since august 2022. No service was provided. I do feel harassed by them. I did call them several times, I was transferred from department to department. They refusing cancelation. I do not want to work with Verizon Connect anymore. No serious company is doing business this way. Desire Resolution: I am asking to cancel my contract based on the fact that no service was provided, no working device was provided and cancel all the charges for non existing service.

  Business Response

  Date: 02/26/2025

  Customer issues have been addressed as per the current account notes and the account is closed with a zero balance