Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing a complaint with the BBB for charges accrued after notifying Verizon to cancel our service. We have emails directing us to our verizon "sales rep" in order to cancel, which we did however billing continued on autodraw. Numerous emails and calls were made each month when another "auto draw" was taken. We were given apologies, and that the cancellation was in effect and to "allow two weeks for processing"Below are the screenshots from our AMEX chat summarizing the erronious charges and putting an ALL STOP" on Verizon's "subscription" payments.Please provide ** a case number so we can forward you the email correspondence with Verizon representatives.The total amount we need to recover is $435.54 Blessings, ************************* President

  Business Response

  Date: 05/02/2023

  Hello,

  Attached you will find the BBB letter for *************************** for ********************** LLC. Please direct to the appropriate Team for resolution.

   

  Kind Regards

  ****

  Business Response

  Date: 02/26/2025

  Thank you for your email.
  We apologize for your negative experience. We take our customer satisfaction seriously and appreciate you reaching out.We see the account is now closed.A bill credit was successfully applied to your account for charges occurred. If you have any questions or need further assistance, please don't hesitate to reach out @ ***********************************************************************  Thank you, Verizon Connect

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11th I purchased a commercial vehicle I was in search of a electric log device eld I received a phone call from one of the salesman at Verizon so I inquired about getting the equipment to make me legal for the government upon receiving the equipment they gave me the wrong cables I nicely called and asked if they could send me the right ones after a couple weeks I called again still received nothing so I called the salesman to let him know to cancel my account that I had gone with another company I needed to be legal ASAP with computer log he then told me to contact the reveal team I contacted them multiple times they keep giving me a case number saying somebody will call me here it is May 5th they are still charging me for equipment I did not use and returned shortly after I have the receipt saying I returned the equipment I have emailed multiple times telling them to cancel my account and they keep adding on to it I have nowhere else to go to get this canceled in the meantime they are threatening my credit score of over ************************************************************************************************************************************************ out with this problem the bill now is up to $120 nobody will email me back and nobody returns my calls

  Business Response

  Date: 02/26/2025

  Thank you for your email.
  We apologize for your negative experience. We take our customer satisfaction seriously and appreciate you reaching out.We see the account is now closed.A bill credit was successfully applied to your account for charges occurred. If you have any questions or need further assistance, please don't hesitate to reach out @ ***********************************************************************  Thank you, Verizon Connect

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a Verizon reveal customer over a year ago. Over that time I had issues with the equipment on and off. I purchased a new truck in November of 2022. I called to have the equipment moved from the old truck to the new one. They charged me the $100 dollar fee to come out and reinstall. The equipment was not working. I called tech support an enormous amount of times to get the equipment working and every technichian that I got on the phone would give me a different answer. They sent me new equipment twice and had the company come out to install it. The company that came out to install it stated that Verizon has been having nothing but issues with the new equipment that they have, and they are unable to get to a resolution. The tech came out on a Friday reassured me that everything was up and running properly. Come Monday morning my driver was involved in an accident. Unfortunately, my camera equipment was again, not installed properly and was not recording. At this time, I had another set of new equipment mailed to me and again another technician come out and he could not get it to come out of tow mode or start recording. I spent days calling and trying to get to a resolution to where the equipment that I am paying for is working. I have reached out to my assigned customer service agent who never responded to a single email or returned a phone call. The last person that I spoke with regarding this issue was ************************* who is the customer success manager. At this point it was early March and my equipment was still not working. There was no resolution that they could provide me so I demanded to be out of this contract immediately and a full refund for the months that I paid for services that were not working. It is now May, and I am still being charged monthly for services that do not work and a company that has failed entirely on their part.

  Business Response

  Date: 05/23/2023

  Thanks for the email!
  We've received your case # ******** .
  We will be in touch shortly.
  
  Thanks again,
  VerizonConnect Support

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 20009327
  
  I am rejecting this response because:

  Hello, I want to reject the businesses response to my complaint as they are not providing any resolution and have not attempted any contact with me for a resolution. 

  
  

  I am unable to reject there response online because it says the case is closed. Can you please assist with rejecting the response and what I need to do next? 

  
  

  Thank you,

  **************************;
  

  
  
  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out. We apologize for the experience and completely understand the frustration. In reviewing the account we do see that the issue has been addressed. The account has been successfully closed. In addition we have submitted over $900 in credit to the account to pay for fees and inconvenience. Credit confirmation is BA#**************.

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company shipped me a product (ELD) machine, in which I called after receiving the merchandise that I did not want the equipment installed and needed to return the items back! For a complete year I was billed and charged by from my credit card an item that I still have and need to return to them spoke to several management and customer service reps who all stated that the problem would be resolved and after a entire year I still got a bill for $1766.52 which states final attempt. The anger that I have for speaking to so many low level customer service reps and Management team members are totally unreal. As I type this complaint I have been on hold at least 1 1/2 waiting for someone to say this will be resolved. Again I need them to issue the calltag to return the equipment and zero this account out and refund me my money ASAP.

  Business Response

  Date: 02/26/2025

  Thank you for your email.
  We apologize for your negative experience. We take our customer satisfaction seriously and appreciate you reaching out.We see the account is now closed.A bill credit was successfully applied to your account for charges occurred. If you have any questions or need further assistance, please don't hesitate to reach out @ ***********************************************************************  Thank you, Verizon Connect

• Initial Complaint

  Date:04/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a fleet ELD for use and once it arrived I called Verizon connect within a day or so with it arriving and told them that I would be returning it due to its incompatibility. I was told to return it and they would cancel my account months later I noticed that there were payments taken out of my bank account so I called ********************************************* to discuss the issue. I was told that my account was supposed to have been closed for months prior to me discovering the withdrawals and they would cancel the account moving forward and refund the payments that were taking out of my bank account. Now eight months of past and over 20 phone calls and 20 different Verizon connect personnel to discuss the refund and I had been told several times that the refund would be issued within a week or so and that has not happened. Now I am receiving emails and voicemail messages stating that I owe roughly $1900 and theyre threatening to have it go into collections. Each and every time I call they claim to escalate the situation up to a supervisor and I will get word from that supervisor and a refund that has yet to happen and Im getting phone calls emails and messages continuously threatening to have this $1900 bill go to collections . *** made several attempts to talk to them and get this rectified as well as to receive my refund. They continuously give me the runaround and my concern or worry is that this is gonna go to collections and affect my credit. This has been very stressful and frustrating being that I have made over 20 phone calls, and had several conversations with no resolution. *** left messages that if contact me to assist me in resolving this that I will get a lawyer involved. The bottom line now is that instead of refunding the 400 and some odd dollars which is owed to me theyve created a $1900 bill and threatening to send it to collections.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 1 /24 /2019 I entered into an agreement for vehicle tracking with Verizon connect. It was a two year agreement i had problems with the service and 60 days prior to the end of agreement ( 1/24/21) i requested cancelization of my service. They would not and informed me it was now a 3 year **ntract and that the end date was 1/24/2022. I said it was not and produced my paperwork which did not specify. they sent me back a auto signed agreement (which i did not sign) that stated a 3 year **ntract. They said i must either **ntinue paying or **uld 'buy out the **ntract' Either **st was about the same, so i chose to wait the fictitious "**ntract" out. I did stop the auto pay and chose to pay monthly by ** check, which we have the **pys of. Then 60 days prior to the end of **ntract I sent notification of ending service as the **ntract stated. At my end of **ntract i stopped paying. I kept getting bills over the last 2 years I have **ntacted them multiple times and filed 7 customer success cases with their **mpany These are case# ********,06339008,0585583,06339008,06901297, and ********) all of which said they were resolved yet nothing happened. I also requested documentation each time of the deturminations and a direct email or a phone extension to the person i was dealing with each time I never received this. Now (April 6 2023)I received a letter from a **llection agency asking for *******. When I called this time to verison connect reveal support I spoke to a *************************** who informed me even if they waved the in**rrect fees there was nothing they **uld do with the **llection **mpany or my credit rating. i asked for his supervisor and was told there was no one else higher than him to assist me and it was my problem to deal with. It seems this **mpanys S.O.P. is to adjust things to there favor then make it so difficult to get the problem resolved that you just give up and pay them no matter what steps you have taken to cure the issue thanks ***********************

  Business Response

  Date: 09/05/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. Based on the complaint we see that credit BA#************* has been processed and we've pulled the account from collections. 

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 19957947
  
  I am rejecting this response because: this was a 4 year process which verizon was wrong there should be no reason a customer should have to go thru this. I proved my case then still had to fight with the collection company! Very poorly run company with Zero customer service!  It seems the entire system is designed to make everything as difficult as possible for the customer
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/08/2025

  Hi *****, We apologize for the inconvenience and can assure you this was taken care of. The documentation that was attached is all prior to our communication to the 3rd party collections company. We reached out to the 3rd party collections company on 05/03/2023 to advise the account is free and clear. 

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2022, our truck went down and when we contacted Verizon Connect about either canceling the contract or suspending to prevent paying for a service we could no longer use, we were told it's not their problem. Not only this, but since November of 2022, we have been nearly double billed for the service. My debit card that was being billed had fraud on it and had to be cancelled. I have been trying to contact Verizon Connect to get the over billing remedied to no avail. Now I am receiving phone calls about past due account collection. The only department I can seem to get a hold of is the billing department.

  Business Response

  Date: 05/01/2023

  Thanks for the email!
  We've received your case # ******** .
  We will be in touch shortly.
  
  Thanks again,
  VerizonConnect Support

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 19952432
  
  I am rejecting this response because:
  No answer from Verizon 
  They didnt try contact me or anything misread first email u guys sent my bad.
  Sincerely,
  
  *************************

  Business Response

  Date: 09/09/2025

  We apologize for the delayed response. We are currently working through a back log that has recently been brought to our attention. Based on the complaint this issue has been resolved. The account has is cancelled and reflects as ex customer. We've also submitted credit BA#************** to clear out the balance sent to collections.

  
  

• Initial Complaint

  Date:04/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Verizon about 1 year ago (April 2022). Verizon connect did not reach out to schedule installation of device in my vehicle until a couple of months after, at that point I was no longer interested in doing business with them. I have tried COUNTLESS times to cancel, as I keep receiving bills for a service that was never even installed!! Every time I call to cancel it seems as though no one is able to cancel. They state only a manager can cancel but can never get me in touch with the manager, or will transfer me to a non existent extension. One rep emailed me and CC'd the manager in the email stating I was attempting to cancel, they never responded to the email, today they send a bill totaling $2,116.51, again I NEVER RECIVED equipment or installation from them!!! & they make it impossible to cancel!!! They will not be getting a cent out of us because we never got a service out of them, and will never do business or refer them to anyone!! Please stop sending continuous invoices!!!!

  Business Response

  Date: 09/05/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. Based on the complaint we opened case ******* to review the account. We see that this has been addressed. The account is cancelled currently reflects as Ex-customer. Thank for the opportunity and we apologize for the experience you had.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used the Verizon Connect fleet GPS tracking system on our business trailer. The trailer was stolen but we were able to track down the unit and return it to Verizon Connect. We then proceeded to attempt cancellation because we could no longer use the service as the trailer no longer existed. We have evidence of multiple contacts made asking to cancel the contract but they continued to charge us. They are now asking for over $800 and have sent it to collections. We have attempted to pay the settlement but want to assure they will remove it from our credit. After multiple attempts of reaching out to the case manager they assigned us, I am here. Ideally, we would pay only the amount that **** have been charged for early termination, and have this removed from our credit.

  Business Response

  Date: 09/05/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. Based on the complaint we see that this has been addressed the account has been cancelled. We have submitted BA#************** and pulled the account from outside collections. 

• Initial Complaint

  Date:04/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Verizon Connect on several occasions, and more often than not, there has been absolutely zero communication back. Or, the communication back to me is so hard to understand. The most recent one has got me filing this complaint. On the 6th, I called about one of their ELD devices completing scrambling one of our fleet ECMs. This vehicle had to go to the dealer to get fixed. Cost us extra money. They could not help me over the phone, rather had to create a case number and said someone would reach out in less than 48 hours. This has not happened. Then, upon research, it seems I've found out that we've signed several 3 year contracts for this company. While the service MOSTLY works fine, the customer service or lack thereof, is not going to work for us. We need to be able to utilize these devices with minimal downtime. There seems to be no sense of urgency with this company. We also use VZW for cellphones in our company. I'm considering canceling all of it.

  Business Response

  Date: 04/13/2023

  Thanks for the email!
  We've received your case # ******** .
  We will be in touch shortly.
  
  Thanks again,
  VerizonConnect Support

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19927605
  
  I am rejecting this response because: I don't want the timeline to expire. All their response said is they are looking into it. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/05/2025

  We apologize for the delayed response. We're currently working through backlogged information that was brought to our attention. Based on the complaint we see that this has been addressed the account has been cancelled and our team reached out in May 2025 to a credit that was on the account.