Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Verizon WORK platform for our business for multiple years, they started out as Fleetmatics and the support and customer service was great, then once they where purchased by Verizon the service really went downhill. Leaving us to seek a new service provider for out business fleet management and dispatching. We provided a written 45-day cancelation notice prior to the renewal of our contract date 08/02/2022. 1 Year later, we started receiving past due notices from them, stating due to a billing error they had not billed us. I called, and called and emailed to inform it was not an error, we had canceled our service. Finailly was told it was fixed, that we even had a credit of $286.62. Now again about another year later, we are yet again getting bills for a past due account that has been closed for 2 years. They randomly start billing once a year. Last year we had canceled the auto pay and removed out credit card information so they cannot charge out card any more, but are billing and threating collections for an amount we DO NOT OWE. 9/6/23 case# ******** 9/20/23 case # ******** 7/31/24 case # ******** 9/4/24 case # ********

• Initial Complaint

  Date:07/23/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business account *******************. In April 2023 we called to cancel our service- ticket #******** We were advised at that time that what we thought was a month-to-month agreement was actually a auto renewing contract every 12 months and that we needed to request to be on a month-to-month. At that time we requested at the end of the contract term to go month-to-month. We were advised that change had been made. In April 2024 we requested a tow that is covered with our service and Revel failed to send a tow truck over the course of several days. Each time saying one was coming and it never occurred. Ultimately, we were advised to get our own tow truck and we would be reimbursed. The tow cost us $1000 and we were only reimbursed $500. At this time we decided to move forward with canceling the service after not receiving an appropriate customer service. When attempting to cancel, we were told we are under contract. I have provided them copies of the ticket from April 2023 showing we called to request cancellation of service at that time. That is when we should have been set to not auto renew. We have received multiple tickets in an email, but no follow up or acknowledgment that we should not be under contract. Verizon is continuing to claim we have a contract and want exorbitant termination fees, ignoring our proof of their ticket in 2023, we never agreed to a contract renewal. Their practices are predatory- they refuse to respond. Case number ******** No one has responded to our emails. They only send bills every month, ignoring our request and the fact that any contract is illegal and against our wishes.

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had issues with Verizon Connect since the beginning (September 2022) when our company *********** decided to subscribe to the service they offer, Verizon Connect (fleet tracking via GPS). When the service was sold to us, we explained that we did not know this type of procedure in trucks to install the equipment. After expressing this difficulty, we were promised that if we had any problems with the installation through Online Support, we could request help from an on-site Verizon technician to complete the installation. We received the equipment quickly and tried to install it without success. We called support and couldn't get through either. We then asked Verizon for a technician to come do the installation and were told that we would only receive assistance from a technician if we had more than 5 trucks in our fleet, which was not the case, we only had two. So we decided to cancel. We contacted Verizon and were told to return the equipment, which we did. Amounts were debited from our bank account before the deadline, as we were promised an initial 3 free months, even though we had never connected our trucks to the Verizon system, we never used the service. We contacted Support again on 12/16/2022 (Case:07150509) and explained everything that had happened. The only thing that was done at that time was to cancel AutoPay from our bank account and nothing else. The amounts that were withdrawn from our account were never refunded and, to make matters worse, we continued to receive invoices from Verizon as if we were using the Services, with the last invoice charging us with a debt of over $4,000. We even received an invoice charging for additional services that we never contracted for. Recently, in early July 2024, we received a letter from a third ******************* We contacted them and explained the situation, but were ignored and even told they could cancel the debt for $1,000.

• Initial Complaint

  Date:07/17/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Verizon Connect to have dash cams put in our dump trucks at ****** *********** **** I signed a contract with them in December 2023 and after that was ignored or ghosted as they say now. My commerical insurance company mandates our trucks have dash cams installed. As of February 2024 and a million phone calls where I would get absolutely no where I finally reached someone who told me to write an email and they would take care of cancellation. Well this never happened and they are now demanding I pay over $23,000. for a service that was never activated. Here is the email that was sent to Verizon, now in May.This is the millionth email along with numerous telephone conversations with Verizon. Our account was never activated. I had a contract from back in December 2023 and tried desperately to have it activated. Phone call after phone call. Explaining the situation over and over again for at least 45 minutes 3 times a week or more. I am a business owner and I don't have time for this nonsense. I sent emails, spoke on phone at which time representatives said no problem they would cancel, but they still did nothing. This was a requirement from my truck insurance company QEO (which I have kept them in the loop and they can vouch for me). After 3 and months of still no activation, they were going to cancel my truck insurance policy which forced me to contact another company and have dash cams installed. No problem. They have great customer service as well. In April, I began receiving collections calls for a system that I have never used or Verizon has never activated. I have the dash cams from Verizon still sitting in my office to be shipped back. I had asked the representative to send me the address where I could mail them back, but again no response. Again, close this account, give me the address that I can send these dash cams back and please do not call me again. I am done with Verizon.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are charging me $1,800 Ive never signed anything or I didnt receive any equipment. They reported it to the credit bureau. I told them that I wasnt a customer of theirs whenever I was receiving emails from them saying that I owe a bill. I called and aquired about using them but I decided to go with keep trucking and theyre still trying to charge me anyway as if I signed up for service with them and I did not

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 16, 2023 I agreed to a contract with Verizon Connect to have three dash cams with GPS / PTO services for my tow trucks. Agreed monthly payments for service was $159.00 not to start until camera's were up and running. Sales man said a two month grace ****** is applied no charge to give time to set up the devices. I received the camera's First week of September 2023. My mechanic was able to partially install two of the camera's but the wire harness provided did not work with the camera's provided resulting in no video picture. After text messages with the technicians and video chats showing the issues with the equipment no help was given and I was ignored. Finally, middle of September, I stayed on the phone with a technician from Verizon Connect as a last ditch effort to resolve the issues. They verified the camera's were not working and although they could see one truck via GPS tracking they could not see anything either via the camera's. Since none of the three could be used it was agreed perhaps my trucks were too old and I would return the camera's. Here is the problem. my salesman disappeared, Verizon connect contract management referred me to reveal support resulting in months of phone calls, emails, registered letter and several open "cases". I successfully returned the camera's and as of June 2024 received an email closing my account, crediting all amounts due on the account and finally a credit of $50.00 and $2,414.84 for "early termination" called buy out credit. Today, July 10th I received a $6,129.20 collection notice from CBE group collection agency for this Verizon Connect account. I contacted Reveal Support, I was told this was the early termination debt I owed that went into collections. I spent two hours on the phone with him proving with emails this was resolved yet in the end I was told to give it a week for the finance department to go over my case. I can't do this anymore, this is a horrible scam and I need help.

• Initial Complaint

  Date:06/20/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get help with my account since March, with no resolution. I have emails to confirm the lack of service provided by this company. They auto renewed contracts of mine without any notification and have not made any attempts to satisfy the current issue I have. I have been emailing with ***********************, *********************, and ***********************. I have had to repeat my issue for the third time today. This is quite easily a breach of contract on Verizon's part. I need resolution soon!I have 9 active contracts (6 of which they auto renewed without any kind of notification. I have issues with 3 trackers and they continue to bill me.

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancel a subscription with them in 2021 after weeks of back and forth I was assured everything was handled. Now two years later I receive an email stating they will automatically renew my subscription for 12 mo unless I contact them. I contact them and the lady on the phone said I needed to email them and sent me a link. I then did exactly what she said and received an email stating I needed to contact them via phone to open a case which I had already done. I call and they tell me to email them. I email them they tell me to call them. They are not cooperating at all.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had fleetmatics for years and this system worked wonderfully for us! Since Verizon Connect took that company over - the system has had recurring issues and the customer service process in exceptionally painful and not useful at all. I am currently looking into switching. I have wasted countless hours and completely left frustrated. We have 5 vehicles we use them for and they have been out to us at least 12 -15 times in the last 2 years. Thats hours on the phone to coordinate, schedule down time for our vehicles and unable to use their system during audits. I have tried to talk with a manager and it seems they are all from another country or it's automated. very disappointing and not worth the money anymore!!! such a shame a great product went to h***

• Initial Complaint

  Date:06/12/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verizon Connect installed 3 tracking devices for 3 pieces of equipment. From the start, we had problems with logging in, trackers not working, etc. We were advised that they had sent us some trackers that were faulty from the manufacturer. To remedy this, they sent us more that were also faulty. This went on too long, and we asked to cancel due to poor / no service. We were granted the cancellation, and after several more months of trying to get their collections department to stop calling for a payment, they fixed it. A few months later they decided to add a cancellation fee (after telling us that the account was completely cancelled). As of this date, they call several times a day trying to get us to pay.