Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Optical Goods

OpticsPlanet, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

Customer Review Ratings

1.13/5 stars

Average of 72 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromNicholas D

    Date: 03/24/2025

    5 stars
    It's unfortunate that most people only leave reviews when something goes wrong so here goes. I've purchased a lot of products (17 orders in total) from optics planet for a little over a year now since placing my first order and every once in a while something gets delayed like a handguard I had to wait on, I reordered another identical one, also waiting on the second one too but that's alright. I completely understand that's on the manufacturer to produce another, not optics planets fault so I'm not going to bash them for it. 99% of my 17 different orders the items have arrived within a week, sometimes two weeks to *********** ******** using their super saving shipping. I've bought everything from Red dot sights, magnifiers, scopes, a DSI complete upper on sale, handguards, triggers, Ambi safeties, fortis buffer extension castle nut lock assemblies, a bunch of ************** parts like their silent captured buffers, low mass and variable mass bolt carriers, some superlative arms adjustable gas blocks, a bunch of 10 Rd magazines, sig ***** range finder, a bunch of tools like fix it sticks and ar small parts and accessories, most recent was 4 ***** OverMolded stocks and locks for them to make them NY compliant. I will continue to buy from them whenever I need something, their prices are fantastic. One thing I've learned about the firearm industry is to be patient, this isn't Amazon where it might show up in a day or two. It's the same from every other online retailer I've purchased from. If you're in a rush, find it locally or call and confirm it's available so you don't have to worry about it.
  • Review fromJake O

    Date: 12/17/2024

    1 star
    They sent an item to an address that isn't on file. They told me then to call the person who lives there as if I have their number. Unbelievable.
  • Review fromLeigh A

    Date: 11/13/2024

    5 stars
    I don't know what's up about the bad reviews I got my chest rig earlier than expected I had no problems anytime
  • Review fromWILLIAM G

    Date: 10/30/2024

    1 star
    STAY AWAY FROM OPTICS PLANET,,, The first time I made an order with Optics Planet, I ordered a combo light/laser for my HK and made the order on the phone with them. I thought everything was fine until about 7 days later I checked to see what the status of my delivery was and found out they cancelled my order. No notice from them at all. I called and talked to a supervisor, *****, and she gave me NO REASON why they cancelled my order, only to say, "at our discretion we cancelled your order".I have ordered artillery related items from many companies for years and never had a problem until this. I will NEVER do business with these people again and neither should you.
  • Review fromLee K

    Date: 10/28/2024

    1 star
    Ordered an F1913 folding pistol brace from them. It arrived and does not function as advertised. Asked for a replacement, company says "all sales are final". What a ridiculous position for a company to take.
  • Review fromJoe C

    Date: 10/24/2024

    1 star
    Buyers BEWARE: listed on their site: "By visiting our website, doing business with OpticsPlanet, and/or otherwise engaging with OpticsPlanet, you give consent to the implementation of OpticsPlanets policies". Familiarize yourself with their policies before buying. They do track your information and they have terrible customer service due to these policies.
  • Review fromKenneth S

    Date: 10/13/2024

    1 star
    I ordered a Blazin Deal Thor Thermal Optic Scope on September 12, 2024, and received an email confirming the order. However, after waiting over a month (October 13, 2024), the scope never arrived. Instead, I continued receiving promotional emails from Blazin Deal with more sales offers.
    When I logged into their site to check on my order status, I found out it had been canceled—without any notification or explanation. This was incredibly frustrating. If they weren’t going to honor the sale, the least they could do is inform their customers.
    I called them because I was really upset. The customer service person said Yes they canceled my order on there end. They said I would have to reorder the scope. Well yes I could but today that scope they have listed for $200.00 more even with a discount code and now there is no free shipping.
    It seems like the deal was too "blazin" for them to follow through. Be cautious when shopping with them, as my experience was disappointing and left me feeling like they’re not reliable or transparent. I wouldn't recommend them based on this ordeal.
  • Review fromRobert W

    Date: 10/09/2024

    1 star
    OpticsPlanet is a total scam - I had a purchase lined up - saved in cart, I waited overnight to make the purchase in the early am - when I logged back in, it increased the price of the item saved in cart (by $100) in the final stages of purchase - this is outright fraud, not 'dynamic pricing' - steer clear of this dumpster fire of a company..
  • Review fromJeffery J

    Date: 10/09/2024

    1 star
    Don't order from this place. They don't care if you receive your items. I have almost 300 worth of merchandise that has been missing for 10 days in the Postal system. They refuse to do anything.
  • Review fromDarin Y

    Date: 09/18/2024

    1 star
    ********* company do not do business.....purchased an expensive item well over $2,000 and paid for 3-5 business day shipping. Now 12 days later and nothing. They said nothing we can do except refund your shipping and wait for it to show up.Terrible company

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.