Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product in stock ordered on June 27. No communication from Optics Planet. Repeatedly called customer service, was told its being processed and will ship immediately. Cancelled order on July 14, with no response. Contacted customer service July 18, they had no clue that the order was cancelled, same run-around and dishonest response. All that i am requesting is a full refund.

  Business Response

  Date: 07/22/2025

  We are truly sorry for the delay in getting your order cancelled and processing your refund. 

  We have reviewed your order and can confirm that the credit was processed on July 21st. 

  If you need to reach us again, our ************* team can be reached Monday - Friday, between 9:00am - 6:30 Central Time (contact information can be found here: ***************************************************).
  We hope you will give us another chance in the future. 

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you once again regarding order #********. After numerous phone calls and emails, I still have not received a refund for the Sig ***** Tango optic scope $270.74, or received the Scope! That I purchased and paid for. There is a huge amount of unorganization within your business. I was charged for a Sig ***** Tango scope for $270.74, and sent a Bushnell Trophy Scope that cost $69.95, and that order was cancelled by your company! I was told that a new Sig ***** Tango scope was going to be sent out to me, and I would be charged $69.95 minus the 13% discount code ($9.09)=$60.86 charged. Which never happened and I was not sent anything and just ignored. Either ship me the Sig ***** Tango Optic scope and charge my credit card $60.86 or refund my card the difference of $209.88. I would prefer to receive the Sig Scope!Otherwise, I am going to file a chargeback dispute with my credit card company since I didn't receive the item I ordered! I want the Item that I paid for and never received! I just noticed that you have a Rating of F on here with a ton of similar complaints! Unacceptable!thank you ***** ******* ************************************************

  Business Response

  Date: 07/10/2025

  We appreciate your feedback and have reviewed your order with our Warehouse & ************* teams.  We have reviewed the video footage from our warehouse shipping station and can confirm that the *** ***** Tango MSR LPVO Rifle Scope was placed in your shipment correctly and the Bushnell TRS-25 was not included, as it had been cancelled before this order was shipped.

  Based on the review of this video, we know that the correct item was shipped out to you and the payment we received was appropriate and correct for the shipment that was sent. If there was any damage or tampering done to the package while it was in transit, then we suggest proceeding with a damaged shipping claim with the carrier.
  

  If you need anything further, our ************* team can be reached Monday - Friday, between 9:00am - 6:30 Central Time (contact information can be found here: ***************************************************).

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to let you know about the terrible packing job on my last order. The 8-lb box was secured with only one piece of tape per side. When it arrived, the box was ripped open, the contents were falling out, and there was no packing slip. In addition, OpticsPlanet refuses to publish my review on their website.

  Business Response

  Date: 06/27/2025

  We are sorry to hear that you have not had a positive experience with us, as that is certainly never our intention. We reviewed your order and apologize if the method of packing and shipping resulted in any damage or issues with your product.  
  
  For your requested resolution, you asked for us to contact you about this issue which we have tried to do a number of times by phone.  All of these attempts resulted in us not reaching you or being able to leave a voicemail due to the voice mailbox being full and not accepting messages.
  
  If you would like to review this issue further or if there is damage or issues with your product that you would like to review, please reach out to us again, our ************* team can be reached Monday - Friday, between 9:00am - 6:30 Central Time (contact info here: ***************************************************).   
  
  We understand that this situation has been frustrating and we are here to help get any issues with your product resolved. 

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a product from Optics Planet. I returned the product for a credit. In a past transaction Optics Planet gladly credited me my money immediately when a product was received by them. Now, Optics Planets policy has changed from one day to the next and they have mistreated me. Now, they say it can take two weeks and left me believing I wont even get my money at all.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first issue with Optics Planet came about around a month ago. I received a red dot optic with a scratch on the laser emitter screen.I took the money in store credit and instead of the ****** I paid for the items I was given around 309. They had a very hazy explanation as to why this was the case and despite trying to push my complaint nothing was done.I shouldn't I have shopped with them again but I made the mistake of purchasing a barrel and compensator combo.They sent me the product used. It had scorch marks from being fired and its original packaging was opened and put back in backwards. The system was fully dysfunctional and the barrel basically bent.Someone else had returned it for the same issue and they turned around and sold it to me for new.I returned the product them which I paid $409.95 and this time they refunded me merely $326.82.This is theft. Plain and simple. This is and aways has been their error and yet they feel the need to deduct large amounts of my money.I guarantee there are many, many other people experiencing this problem with Optics Planet. Please help!Your efforts to shed light on this are greatly appreciated!I am more than happy to provide and receipts and email exchanges back and forth with myself and Optics Planet.

  Business Response

  Date: 06/27/2025

  We sincerely apologize for any misunderstanding.   We have reviewed your orders and can confirm that the reduced refund was due to the following.  When these two orders were placed, you received promo OP Bucks that could be used on our site on future orders.    Those promo OP Bucks were used by you on new orders prior to these shipments being returned to us and since the items were returned to us, you no longer qualified for the promo dollars and they were recouped during the refund process of your returns.   
  
  For more information, please review our OP Bucks policy at this link:  
  *****************************************************************************;  

  This situation  is directly addressed in the **** under the question "What happens to my OP Bucks on cancelled or returned items?" where it says the following. "If you return an item... Any ***** originally earned from that returned item will be voided. If those Bucks were already used for another purchase, they will be deducted from your refund."

  If you need to reach us again, our ************* team can be reached Monday - Friday, between 9:00am - 6:30 Central Time (contact information can be found here: ***************************************************).

  Customer Answer

  Date: 06/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from Optics Planet, the tracking number was taken down, I received a letter from the Charleston, ************** that the label fell off the package and its now lost. I sent all this to optics planet via email, spoke to a lady who told me I had to wait like 3 weeks before I could file a claim. So at that time I did file a lost package claim and request a refund, and they said it would be taken care of, today I received an automated email saying I cant be refunded at this time due to procedure. Ive already waited over a month and just want refunded for the item I never received.

  Business Response

  Date: 06/12/2025

  We are truly sorry for this inconvenience. Per the carriers policy, a lost package claim can only be filed after at least 15 business days of no movement and then has to be resolved by the carrier following their internal processes.   The claim with the carrier was finally approved and we processed a credit to you for the amount of the order on June 10th.     
  
  If you need to reach us about this issue again, our ************* team can be reached Monday - Friday, between 9:00am - 6:30 Central Time (contact info here: ***************************************************).   We understand that this situation has been frustrating and we apologize for the required delay.

• Initial Complaint

  Date:05/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on 4/24/25 for two items. The first item was a Savior Range Bag. The second was a Savior 6 Slot Pistol Mag Holder. I received confirmation of shipping on 4/30/25. When the package arrived I only received the Mag holder. It was clear that the range bag was never sent as the packaging was only big enough for the mag holder. I have been in contact with them since this occurred with no resolution. They claim they are still looking into it but its now been 3 weeks.

  Business Response

  Date: 06/04/2025

  We are truly sorry for this inconvenience. Our information showed that both items were shipped and since only one of them was delivered, we needed to start a lost package claim for the other box.   Per the carriers policy, a lost package claim can only be filed after at least 15 business days of no movement.  
  
  After receiving your note from the BBB and reviewing this situation with our ************* team, we are still in that waiting period but we have issued a new order & a new shipment of the missing item and it was shipped out on 5/31/25 and is now due for delivery on 6/6/25. 
  
  If you need to reach us about this issue again, our ************* team can be reached Monday - Friday, between 9:00am - 6:30 Central Time (contact info here: ***************************************************).   We understand that this situation has been frustrating and we apologize for the required delay.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on 4/25/25. The product is a handgun sight that has a specific mounting pattern to fit the slide of a handgun I own. "*** cut" is the term for the optic mount pattern. I purchased the optic, that said it's compatible with the *** style footprint. When I went to install the optic on my handgun slide, it did not fit AT ALL. The description on the product was incorrect. I then returned the optic. Optics Planet then refunded my money except for $79.78... They told me it was part of their policy that they couldn't refund me the whole amount because I had "mounted the optic". This is unreasonable because I had to attempt to mount it to find out that it didn't fit like advertised and needed to be returned. I have emailed them back and forth for a few days and they have now simply quit responding. This company stole almost $80 from me after falsely advertising a product and are now choosing to ignore me. Please help.

  Business Response

  Date: 06/04/2025

  We are truly sorry for this inconvenience.  Returned items that have been mounted may have a restocking fee applied as the item is no longer in a new condition, which is what occurred with your order.

  You may review our full return policy by going to the following link: ********************************************************.
  
  We have reviewed your order with our ************* team and our returns department and because of this situation, we have issued a refund on 6/4/25 for the restocking fee that was originally applied.
  
  We understand that this situation has been frustrating and we hope that you will decide to give us another chance in the future.

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on friday may 16 2025 i placed 3 seperate orders with Optics Planet for items listed on their website. The order was placed, paid for, and shipped to my home. Optics Planet decided that there had been some "error" in their pricing and recalled the orders with the postal providers. I have multiple invoices, tracking updates, as well as credit card statements showing the money taken out. All that i want is my order that i paid for. Optics Planet has been contacted several times regarding this issue. The only thing that i want is my product that was paid for ***** ************

  Business Response

  Date: 05/29/2025

  We sincerely apologize for any misunderstanding.   We have reviewed your orders and can confirm that the prices for these items were listed in error.   We know this can be a frustrating situation and we do everything we can to make sure our website is accurate and correct but sometimes, mistakes do happen and when this occurs,our policy allows us to cancel any orders at the incorrect price and allows customers to order the product again at the correct price.
  
  More information can be found on our Pricing & Promotions FAQ at this link:   ******************************************************************
  
  The pricing &availability policy states the following.
  Pricing and availability are subject to change without notice. OpticsPlanet has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further,OpticsPlanet reserves the right to revoke any offer and correct any omission,error, or inaccuracy, whether or not a quotation or order has been submitted,confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein.
  
  If you need to reach us again, our ************* team can be reached Monday - Friday, between 9:00am -6:30 Central Time (contact information can be found here: ***************************************************).

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23361208
  
  I am rejecting this response because: it confirms everything i stated yet there has been no satisfaction. Id think that them filling my order, shipping my order, holding my money for 2 weeks just to get nothing. I dont expect to get all that was ordered, im not unrealistic, but i expect to get what was filled, shipped, and charged for.

  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 06/04/2025

  We are sorry for the frustration you have experienced with these orders.   In your response, you reference specifically your order that was processed for payment and shipped.  I have reviewed that order and can confirm that this shipment was returned to us due to the incorrect pricing and the payment was refunded in full to you back on 5/23/25. 
  
  For your reference, please review our Pricing &Promotions FAQ at this link: ************************** Pricing & Promotions FAQ Page
  
  The pricing & availability policy states the following.
  Pricing and availability are subject to change without notice. OpticsPlanet has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein.
  
  If you need to reach us again, our ************* team can be reached Monday -Friday, between 9:00am - 6:30 Central Time (contact information can be found here: ***************************************************).

• Initial Complaint

  Date:05/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint: Deceptive Advertising by Omission / Violation of Florida Law I am filing this complaint against OpticsPlanet, Inc. for deceptive and unfair trade practices related to the advertising and sale of the *** X-Sight 5 digital rifle scope (Order #********).The product listing on OpticsPlanets website clearly advertised the unit as having Bluetooth functionality. Additionally, the scope's onboard software includes an "LRF Pair" (Laser Rangefinder Pairing) menu option, strongly implying compatibility with ***s own Bluetooth laser rangefinders, including the *********** disclaimer was provided on the product page stating that the X-Sight 5 is not compatible with any external Bluetooth LRFs. This omission constitutes a material misrepresentation. A reasonable consumerespecially when purchasing from an optics retailerwould expect a product with such a menu feature and Bluetooth capability to be compatible with ***-branded accessories.This kind of misrepresentation falls under the scope of the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), Fla. Stat. 501.201501.213, which prohibits unfair or deceptive acts or practices in the conduct of any trade or commerce. The act explicitly defines deceptive as including omissions likely to mislead a reasonable consumer acting under ordinary **************** a direct result of this omission, I also purchased an *** ABL-1000 rangefinder separately, which is entirely unusable with the X-Sight 5. The products interface and the advertising created a false impression of compatibility, and no warning was given to prevent this confusion.---Resolution Requested:I am requesting the following:1. A full refund for the *** X-Sight 5 (Order #********), including all taxes and fees, OR 2. An upgrade to the *** X-Sight 5 LRF model, which includes an integrated laser rangefinder, OR 3. A significant store credit or meaningful compensation to offset the unusable purchase and time lost

  Business Response

  Date: 05/16/2025

  We appreciate your feedback and have reviewed your order with our ************* team. We are sorry for the frustrating situation that occurred with your item and it's Bluetooth functionality and understand that you were approved to have the item returned to us for a full refund. 

  
  We have reviewed your order and can confirm that the original item was returned to us and a refund was processed on 5/15/2025.   We also can confirm that the follow up order with a different item that was placed after speaking to ATN about the Bluetooth functionality is showing as delivered to you on 5/14/2025. 

  
  If you need anything further, our ************* team can be reached Monday - Friday, between 9:00am - 6:30 Central Time (contact information can be found here: ***************************************************).

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********