Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allstate Insurance

  2775 Sanders Rd Ste F7 Northbrook, IL 60062-6110

• 

  Allstate Insurance Michael Jng

  1134 S Brownell Rd Williston, VT 05495

• 

  Allstate Insurance

  18A Maple St Essex Junction, VT 05452-3783

• 

  Allstate Insurance

  1180 Western Ave (Old) Albany, NY 12203

• 

  Allstate Insurance

  7440 Ritchie Hwy Glen Burnie, MD 21061

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had Allstate in the past and never experienced what I have this time. I started my policy, and the due date was the 29th of June. I called to see if I could have it changed to at least the 30th because thats when most working people get paid. I was told you all no longer offered that service however there was a one-time ***** period I could use. I had just moved so I was getting a handle on my bills which is not anyones fault but my own. I made the payment using another card on the 12th.I went on knowing I had to be ready on the 29th of July, which I was. On the 30th I checked my bank account and the money from the autopay had not been taken. I went on the Allstate app to see my policy ended on the 28th of July. I immediately called the number provided to understand why my policy was cancelled. She continued to say I had a returned payment and that an email was sent to me on the 11th of July. I searched my inbox thoroughly and had no correspondence from Allstate. When I called back, I was looking through the Allstate app and I stumbled upon the documents section where there was a communication telling me the premium was now due on the 28th and it was $25 more due to the returned payment. How do you all expect people to know they have a letter buried within an app without any Notification. To add insult to injury I had to start a new policy with an increase of $40 or raise my deductible so it would only be $20 more. It was getting late so I just took it because I needed car insurance. I paid the starting balance the night of the 30th and was insured. I also mentioned the lapse in my insurance by a day in which I was told it shouldnt be a problem! During all of this, I have a credit on the old policy because of the PAYMENT I MADE. So, I am waiting on a check to return that *************, August 1st the CANCELLED Policy **** $170 from my account when the autopay is now set up on the new policy. 

  Business Response

  Date: 08/01/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23687851
  
  I am rejecting this response because:
  My policy ended and three days later they still took money from my account. I did not authorize it and it was erroneously done. I had just paid almost $200 for a new policy. I need my money back in addition to the $150 credit that was already coming back to me. 

  
  Sincerely,
  
  **** *******

  Business Response

  Date: 08/05/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23687851
  
  I am rejecting this response because:

  They are not addressing my concern. The last time I called, the supervisor ***** **** up on me. They took $170 from my account after my policy was closed. That was not authorized.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/31/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized transactions dating from January of 2025 to July of 2025 to my bank account. Have never had a policy with Allstate. ******, ******, ******, ******, ******, ******, ******, ****** (dating from current pending charge to January of 2025).Refused to pursue this issue over the phone call (due to not being a policy holder) after being advised to call in from the online chat.

  Business Response

  Date: 08/01/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23681581
  
  I am rejecting this response because:
  As stated in the original complaint, there was a phone call whereas the agent wouldn't pursue this issue any further due to me not being a policy holder. Furthermore, I had contacted the online chat prior to the phone call. The online chat advised me to call in.

  Sincerely,
  
  **** *****

  Business Response

  Date: 08/05/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23681581
  
  I am rejecting this response because:
  This is the 2nd response whereas I have stated that I have reached out via online chat and a phone call. That is not a resolution to this issue seeing as this issue was refused on both (due to me not being a policy holder).

  I am working with my bank to resolve this but if that fails I see no choice but to a legal resolution. Please provide me with a resolution for the issue other than my current 2 options.
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:On April 19, 2025, my home experienced a fire that the ***************************** extinguished. Since then, my family of six, including four children aged 3, 5, 7, and 9, has been displaced.The process with Allstate has been extremely challenging. We are currently on our third adjuster, and after four months, we still have not received approval to begin repairs, specifically for our bathroom. I previously filed a complaint with the current adjuster's supervisor regarding a lack of communication, and I am concerned that there are intentional delays in approving the necessary repairs to allow my family to return home.The continued displacement is significantly impacting my children's well-being. I urge Allstate to promptly review and approve the estimate so that we can proceed with repairs and move back into our home.

  Business Response

  Date: 08/01/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23680362
  
  I am rejecting this response because:

  I have tried to resolve all issues with Allstate using the information provided and we are still in an unresolved status. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 08/05/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23680362
  
  I am rejecting this response because:
  Then give me an actual number to a manager who can assist me. 
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep giving less than 24hr deadlines before deciding to cancel insurance policies. Their communications are very hands-off, and they don't give any information/details until you can't do anything but have no insurance.

  Business Response

  Date: 08/01/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23680179
  
  I am rejecting this response because:

  There is no response from the insurance company.
  
  Sincerely,
  
  E C

  Business Response

  Date: 08/05/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23680179
  
  I am rejecting this response because:
  Still does not address the business's behavior and would brush this under the rug.
  Sincerely,
  
  E C

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/19/25 I received a letter from WELLSFARGO I called on 7/23/25 spoke with someone name ******* then I called Prossen spoke with Dinae (new), ****** (rude), & ********. Concerning the letter on the $68.19 which I never received. This company canceled my policy on 6/22/25 when my new insurance State Farm (****) gave them the information asked for and needed on 6/11/25. I recently sent the Binder to ***** on 6/23/25. To prove what Im saying and what **** said to ******. ****** lied saying that **** and I canceled on 6/22/25 when she confirmed that I called the end of May 2025 saying I DONT WANT TO RENEW. This company never sent me a renewal package 2024 and charged my insurance over $3,000 double my insurance. For the year 2023 ($1,595). To give me the opportunity to cancel then and not be charged double. I had a fire 1/8/24 that wasnt my fault and started 2 doors down from me. I was told that I wouldnt be held accountable nor charged my $1,500 deductible. Which that was a lie. Now yesterday 7/28/25 I received an email from ***** ******* saying there is nothing they can do and to stop calling them, well they are the ones that put in the wrong date. Im owed 6/11/25 - 6/22/25 or 6/30/25 (11 - 20 days total) not the $68.19 that I never received anyway but more. This company put me in the negative with my Escrow account so now my mortgage is higher because of this. And they now saying they cant correct their own wrong decisions. Another lie!!! PLEASE HELP ME RECEIVE JUSTICE OR LIKE I TOLD THEM I WILL TAKE THEM TO SMALL CLAIMS.

  Business Response

  Date: 07/31/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23677100
  
  I am rejecting this response because: THE OPTION GIVEN BY ALLSTATE TO CALL. Would be for nothing. I resubmitted the letter I received from my bank WELLSFARGO ( that brought about this conversation, the email ***** ******* stated and my response. My policy ended with Allstate on 6/22/25. I made Allstate aware of not renewing my policy with them the end of May 2025 when I received my renewal package they sent, that I would not, by no means be renewing my policy with Allstate. I made it official 6/11/25. I a called and spoke to several people. Tried to speak to someone in the corporate office but no one returned my calls nor responded to my voicemails. Until 7/29/25 when again ***** stated not to call. My escrow is over $2,000.00 in the negative because of the High home insurance that was paid out for the year 2024 to Allstate that never informed me of such a high insurance cost. Doubling the cost from the year 2023 ($1,595.00). My guess is because I filed a claim on 1/8/24 due to me being a victim of a fire that occurred 2 doors down from me. I was told by this company I would not be held accountable. I didnt know when my policy renewed until February 2025 when my bank told me how much they paid in May 2024. Of course I was outraged.
  I just want what rightfully belongs to me to get me out of the negative with my mortgage holder. Im a victim of circumstances. And Allstate is victimizing me as well. Thank you!!!
  Sincerely,
  
  ****** *****

  Business Response

  Date: 08/01/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23677100
  
  I am rejecting this response because: what I provided. Listen I will call 1-800-Allstate and continue my response in addition to this one Im positive no one will answer because this would have been resolved already and I wouldnt be reaching out to BBB. I again will attempt to meet them as they requested. With the knowledge and experience already I dont have any hope in what ever they state. AGAIN TO BE CONTINUED ON 8/4/25 I will respond to make you aware of my experience. You see what I have to go through to even get this response, thank you. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/30/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home incurred roof damage on July 9 when a microburst storm passed through our neighborhood. We filed a claim with Allstate. They informed us before inspection on 7/17 that due to our roof being 21 years old, they could only cover 37% of the damages, which is fine. I received a call the following week from the adjuster asking me about a claim filed in 2002 for repairs to our roof. I explained that we did not own the house at that time. So, they told me that because I have no way to prove that the previous homeowner used their claim payout to actually make those repairs, they are declaring it pre-existing damage and denying our claim.While that in itself is outrageous, I realized after the fact that 2002 damage should be irrelevant, because if our roof is 21 years old (which is what is documented on THEIR files), then that means our roof was replaced in 2004. This isn't even the same roof. I have their letter denying the claim where they reference a bunch of law codes, all of which have to do with AUTOMOBILES. Nothing about homes. I've also requested proof of this mysterious 2002 claim, and I've received nothing.I've called the adjuster, no call back. I've sent in emails, and they just say the claim is denied due to existing damage. Their call line tells me via automation that my case is now owned by someone named *****, whose number is ************. Called him on 7/28 and left a message, no call back. I suspect that they are trying to disclaim because due to our roof being 21 years old, our shingles are discontinued. And if they can't match the damaged shingles, Ohio law requires that they do a full replacement. They don't want to do that, so they are making up bogus excuses and now I'm being avoided. This isn't right. The quote for the new roof was $16,772.82; their 37% would be $6,205.95 

  Business Response

  Date: 07/31/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23675106
  
  I am rejecting this response because:

  They are disclaiming due to roof repairs that may or may not have been completed by the previous (now deceased) homeowner in 2002. Per Allstate's documentation on our home (attached), our roof is 21 years old, meaning it is not the same roof that was on the home in 2002. Our roof was installed in 2004. So any repairs that may or may not have been completed in 2002 are irrelevant.

  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 08/01/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels.  Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 08/02/2025

   
  Complaint: 23675106
  
  I am rejecting this response because:

  They already responded once, and now they are no longer responding for confidentiality reasons. If they were concerned about confidentiality, they would not have responded the first time with our denial letter.

  I have filed something with the *************** of Insurance as well. Im not going away.

  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 1, 2024, I switched auto and home insurance companies. I switched from Allstate to ****. However, All State continued to auto bill my credit card for home and auto insurance. I did not realize I was being charged by both companies until March 2025. I contacted Allstate and provided the **** policy information showing I was enrolled with **** on Sept. 1, 2024. After 7 separate phone calls with multiple **** at Allstate, the company partially reimbursed me back to Oct. 1, 2024, which included full reimbursement for the home policy, but only partial reimbursement for the auto policy. Allstate is now refusing to reimburse my full auto policy back to Sept. 1, 2024. The amount of reimbursement outstanding should be $118.21. I have exhausted all options for reimbursement at this point and would like the BBB to intercede. 

  Business Response

  Date: 07/31/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23674881
  
  I am rejecting this response because: I have contacted customer service more than seven times and have received multiple promises that the full amount would be reimbursed. However, in all cases there has been no resolution. I have escalated this matter to multiple supervisors and again received several promises that the full amount would be reimbursed. This has gone on since March 2025. Your resolution is unsatisfactory and needs to be solved immediately. You have received all of the information and know that the outstanding amount of $118 should be reimbursed. If you would like to contact me directly to confirm that you are reimbursing the full amount, you have my information.
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 08/01/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 08/04/2025

   
  Complaint: 23674881
  
  I am rejecting this response because: as previously mentioned in my first complaint, I have contacted AllState customer service more than a dozen times and spoken with more than a dozen customer service **** and 4 supervisors. In each case, the customer service team assures me they will handle the request for reimbursement correctly. In each case, the back office has failed to make the reimbursement. The reasons for failing to reimburse have been things like "customer service failed to submit the request correctly" and "the proper category code was missing and request will need to be resubmitted using type of payment investigation." It's quite obvious that the customer service team has no idea how to submit the proper request for reimbursement. It's also clear that the back office team has no intention of reimbursing customers for overpayment. Additionally, there is no way to contact the back office team directly. 

  The entire process seems to be in place to prevent reimbursing customers. The latest Ref # from ********************** customer service is *************. If this matter cannot be resolved in the next 10 days, I will be forced to pursue litigation, including punitive damages for AllState's repeated refusal to reimburse for overpayment.

  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This particular branch of Allstate insurance is withholding premiums after failure to cancel my policy upon request. I have had numerous insurance carries and policies for multiple homes and vehicles over the years and never once had one resort to unjust enrichment to pocket an extra year of premiums.

  Business Response

  Date: 07/31/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23672111
  
  I am rejecting this response because:

  I have made every effort to resolve the situation through conventional channels without any progress.

  Sincerely,
  
  ****** ******

  Business Response

  Date: 08/01/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels.  Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23672111
  
  In this case please contact me directly 

  My email 

  ********************************

  My number 

  ************

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a renter's policy with Allstate Insurance. I have SEVERAL complaints about this business. First it took 5 tries to try and get my policy to not renew. Each *** told me a different story on why they couldnt do that. One told me it had to be 30 days out, another one had a different story. I thought I had successfully set it to not renew but no, that *** ***** do it correctly. I was charged $170 for another policy. I FINALLY got someone to cancel, and they were going to refund me. I updated the mailing address as I was no longer at the policy that was on the renter's insurance. Months go by and I check back in seeing as I have not received a refund. I speak with Allstate, and they tell me the check was mailed and turns out it was cashed. I told them I was no longer at that address, and I was not the one who cashed it. I was told they were going to investigate. I work in insurance so I know check copies can be requested, and we know what account it was deposited into. I speak with another *** today and its been 2 weeks and turns out nothing was looked into and nothing can be done. I dont see how an insurance company doesnt care about a customer's check being illegally opened and fraudulently cashed. I feel they need to look after the customer and investigate on where the money was deposited too and to refund me my money. All I am getting from Allstate is they dont care, and I am out of luck. I am out $170 because of their ***s and their terrible customer service and how they conduct business. I need someone done ASAP or I will be escalating this.

  Business Response

  Date: 07/31/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23672035
  
  I am rejecting this response because: I have gone to the site twice and used the chat option and I have not been helped at all. The first time I chatted with a representative I was told I was going to be contacted with 7-10 business days after an investigation was done. That did not happen. The second time I spoke with someone, they said there was nothing they can do. I know from my experience that there is something Allstate can do. It seems to me like Allstate doesnt want to help in finding out who illegally opened my mail that was sent to the wrong address. And thats fraudulently cashed their money and put their customer out. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 08/01/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23672035
  
  I am rejecting this response because: I have tried Allstate preferred option of chat but again to reiterate I get a different message each time. I am not going to continue to waste my time on a chat to explain my situation several times. I will continue to escalate this to even the insurance commissioner if I do not get contact from Allstate that is not through the chat. I want to speak with someone who can help me and who is willing to find out who stole my money. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began and stopped a policy with Allstate on 3/29/2025. I decided to go to another company, lower rate. I was told it would be cancelled, and I would receive a refund for $641.70. Two weeks later I still hadnt received a refund so I called and was informed that due to the status of the account they were unable issue a refund and I would have to do a chargeback of the *** paid. I contacted *********** (my cc company) filed a chargeback. And eventually Allstate issued a refund back to my card. I then received a check in the mail from Allstate for $641.70. I contacted Allstate and was told to mail the check back, I did. I put the entire envelope inside of a new envelope with my postage stamp and place it into a mailbox. Now Im receiving collection notices stating I owe Allstate $641.70. I called Allstate on 7/13 after receiving a message spoke with ******* and was given the claim number 250713-015068 stating this will be looked into and someone will get back to me. I would think its easy to see the check arrived back to Allstate and have not been cashed. I dont understand why theyre trying to collect a debt from me that I never owed. Today I had an aggressive collections agent on my phone again trying to collect this debt that Allstate sold them. I need the harassment to end, and Allstate fix their error. 

  Business Response

  Date: 07/31/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23671093
  
  I am rejecting this response because:
  I do not accept this response as a resolution.
  I have stated the details of the ongoing issue, and despite repeated communication over the past six months, there has been no satisfactory resolution. I have contacted Allstate multiple times via both phone and chat. Most recently, I was told by a representative over the phone that I would receive a follow-up call within 24 to 48 hours. That follow-up never occurred.
  Allstate needs to verified that the check in question was never cashed and that it was returned. Beyond that acknowledgment, no further meaningful action has been taken. The online chat system has proven ineffective and has only prolonged the issue.
  At this point, I am requesting direct communication from a qualified representative at Allstate who can confirm that this matter is being properly handled and provide a clear resolution timeline. If that cannot be provided, I would like contact information for someone at Allstate who can take responsibility for resolving this issue.
  I am not willing to accept a generic or delayed response any longer. I respectfully ask that Allstate resolve this matter without further delay.
  Sincerely,
  
  ******* ********

  Business Response

  Date: 08/01/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23671093
  
  I am rejecting this response because:
  This is not a response. The company is prolonging providing information. I have contacted them many times to resolve this issue and now saying they do not resolve issues on third party sites is just a deflection from helping their customers. 
  Sincerely,
  
  ******* ********