Business ProfileforEndurance Dealer Services, LLC

Cancellation of contract EVPU6341578 was requested on 2/12/24, which was one day after they took the last payment on 2/11/24. I called Endurance on 2/12/24 to initiate and request cancellation of this contract. During the call the representative was steadily trying to convince me to keep the contract by offering a discount on the cost. Several times I had to reiterate that I was in NO way interested in continuing with this contract. I requested that the contract be cancelled affective immediately. I received an email with instructions and the cancellation form. I completed the form, had it notarized, faxed and emailed back to Endurance as instructed on 2/12/24. On 2/21/24 after hearing nothing back from Endurance I called them to check the status. At this time I learned that they claimed to have never received the fax or email documents for Cancellation. I found it hard to believe that they were adament on me keeping the contact, now they say they never received the forms. I re-sent the documents again, Including the faxed confirmation page, via email directly to the representative I was speaking with. Once receipt of email was confirmed, I was then informed that my cancellation will be affect as of 2/21/24, the date of the 2nd submission instead of 2/12/24 the date of the original submission. I informed them I was not in agreement with them changing the affective date when the documents requested was sent to them on the same day the cancellation was requested with the transmittal options they requested