Reviews

Review Details

• Review fromChristina S

  Date: 05/28/2025

  1 star
  these people should be put out of business. they are total scammers and they took weeks for them to send the shoes and then when I got them I had ordered the Pacific size. I always wear size 8 but when I got him they were too small. I never even wore them and now they're saying they're going to give me $12.43 back unless I want to send them to China for the full refund which would cost over $70 to send. I'm sick about it and I feel very robbed! this is horrible and I feel very taken advantage of. I am contacting my credit card company and disputing this charge

• Review fromColin C

  Date: 05/13/2025

  1 star
  This business does not even deserve a star. They are scammers. What they advertised is not what you get. Way different made with a low down cheap material. They are immitations of original that does not go off well. Run for your life. Choose another company to order shoes. Can't say you were not warned.

• Review fromRichard S

  Date: 05/11/2025

  1 star
  Tried to get them to take back these shoes we bought online, women's sandals. Product came damaged and they wanted us to China which cost almost as much as the sandals. Poor customer service. DO NOT buy from the company you will regret it!!

• Review fromJaneBrewer

  Date: 04/15/2025

  1 star
  Was looking at women's orthopedic shoes on Amazon and was redirected to Orthofit website. This Orthofit site indicated true to size and easy returns. WARNING-This is an unethical website. I ordered ladies size 10 wide, three weeks later, received UPS package from Illinois. The shoes were approximately a size 8. I immediately contacted Orthofit in an email to initiate a return. A few days later, I received a call from Customer service that said I agreed to the sites terms and therefore am responsible for return tracking shipping. He said I need to return to China. I told him they sent me the wrong size and the package came from Illinois & declined his terms. I did a dispute with my credit card, American Express. The dispute department said that the merchant return policy is paid by customer and sided with Orthofit. I told Amex that orthofit sent wrong size and forwarded the Federal Trade Commission's law that the merchant must ensure order is correct, including correct size, otherwise the merchant is responsible for return shipping EVEN IF THEIR POLICY READS THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING. I reopened the dispute with Amex, & I'm still fighting with orthofit and refuse to pay $59.95 for their mistake. Also the shoes are very poor quality. I attempted to post a one star review on Orthofit site, tried three times and my review has not shown up on their site. Only fraudulent 5 star reviews posted by the company to boost their sales. I'm also reporting this Orthofit to the state Attorney General's Office as well as the Better Business Bureau.

• Review fromWanda S

  Date: 04/14/2025

  1 star
  I wish I would have read these prior to purchase. The shoes are very small. I even ordered up a size. If I want to try to return them, it is to China. The shoe soles are made of cheap plastic. Do not order from this company.

• Review fromRuby P

  Date: 04/07/2025

  1 star
  I ordered two pairs of shoes for my aching feet and didn’t receive them until after I filed a case with my PayPal account. The was emailed that they were reordered without charging me again. Wow but when I received them they are nothing like what was presented on website ,soft flexible sole instead hard cheap plastic. I was finally sent a return address which is to China with a 31.00 fee. Unacceptable

• Review fromLoanne T

  Date: 03/30/2025

  1 star
  Poor quality shoes, shoes do not fit well, no support for the arch. The return policy said "hassle free return" which is not true. They will not take the shoes back even if you just try it on to see how it fits. This is a scam store, do not by from them. I should have read the reviews.

• Review fromJennifer J

  Date: 03/18/2025

  1 star
  Agree there should be a zero star option. Scam company in China. Poor quality and poor customer service. Unsure if I should donate the terrible shoes to some unlucky soul or simply throw them away. Lesson learned. Only buy from OrthoFit if you really want cheaply made, terrible quality items. Nothing about their shoes is orthotic.

• Review fromFarimah M

  Date: 03/08/2025

  1 star
  scammers
  the company is handled in a small village in china. no US numbers or address. They have Auto generated response to all e mails.
  They ask you to buy a size larger and when that fails for the customer, they want customer to pay $100 shipping fee to send the item back. They take no responsibility. The quality of their shoe is the same as buying plastic at the dollar store. The shoes come in plastic bag. no receipts, no box, no letter. PURE SCAM
  STAY AWAY FROM THIS COMPANY

• Review fromAnn L

  Date: 03/04/2025

  1 star
  It took three weeks to receive my Orthofit gym shoes. I was terribly disappointed. The insole is very thin and paper like. There is no support in the heels of the shoes. I will not wear them because I am afraid I will turn my ankle. These are such a poor shoe, I will not give them to anyone. These shoes will have to be trashed. I wish I had read the poor reviews before I spent my money. I wouldn’t even give these shoes one star.