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Find a Location

Toyota of Naperville has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforToyota of Naperville

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Toyota of Naperville is a new and used car dealership that features Toyota brand cars and trucks. Services include new and used car sales, auto repair. auto maintenance Toyota Express Maintenance and much more.

    Products & Services

    New Motor Vehicles, Used Motor Vehicles, Auto Parts, Auto Service and Maintenance

    Business Details

    Location of This Business
    1488 W Ogden Ave, Naperville, IL 60540-9601
    BBB File Opened:
    9/26/2012
    Years in Business:
    44
    Business Started:
    11/1/1979
    Business Started Locally:
    11/1/1979
    Business Incorporated:
    11/19/1979
    Type of Entity:
    Corporation
    Alternate Business Name
    • Wolf Motors of Naperville, Inc
    • Scion of Naperville
    Hours of Operation

    Primary

    M:
    9:00 AM - 9:00 PM
    T:
    9:00 AM - 9:00 PM
    W:
    9:00 AM - 9:00 PM
    Th:
    9:00 AM - 9:00 PM
    F:
    9:00 AM - 9:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mrs. Geralynn Smith, Accounts Payable and Receivable Staff
    Contact Information

    Principal

    • Mrs. Geralynn Smith, Accounts Payable and Receivable Staff

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I visited this dealership on 01/07/24 which was a Sunday and I knew they were closed. I went to check out a used Certified 2017 Toyota Tundra SR5 4X4 CrewMax Truck. The truck was advertised as being covered under warranty until ****. Had a ******* mile warranty that was included and a ****** mile comprehensive warranty as well. The warranty was not another 100k miles but in fact only 24k more miles left on the truck until it reached 100k miles.I verified this information multiple times prior to visiting the dealership. Email and phone. I called the next day and made an appointment for 4 pm that same day. I had a trade in. We get to a number and I agree to put $5000.00 down as well. finance guy came in. He gathered up my documents and the contract and said he would be back in no time.****** approaches me and says we may have an issue. Doesn't tell me anything until **** the Sales Director informs me that in FACT the Toyota is not a Certified Vehicle and that any and all warranties were now VOID It could not be certified even though it was Listed as Certified with 2 warranties in place. I had signed the contract already. They asked if I wanted to continue with the purchase and I said Kindly give me my title and keys back. That same day my wife sent me a screenshot of how they are now claiming its Gold Certified. I called and talked to the sales manager and all I got was excuses and reasons why they weren't at fault. They did not want to resolve the issue at hand which led me here. Which today 01/10/24 its just a used truck. The contract was already signed. Vehicle Ad was located on Toyotacertified.com as well as their own website, Toyotaofnaperville.com I paid $0 dollars but had signed the contract and was waiting for the plates and the paperwork. I had financing through chase and have attached pictures Pictures also show warranty on sticker on windshield, hard to see. One picture shows that is certified and then the next says its gold certified. Now its Non certified
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Adil A

    1 star

    08/17/2023

    Horrible experience. They were not interested in addressing the key issue but just wanted to do maintenance services. When I called to ask if discovered the issue , they said you can talk to the tech. Will not be back.

    Toyota of Naperville Response

    08/18/2023

    We are refunding his diagnosis charge and reevaluating his concern today at no additional cost.

    Local BBB

    BBB of Chicago & Northern Illinois

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