Complaints

This profile includes complaints for Chervon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Chervon has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Chervon

  1203 E Warrenville Rd Naperville, IL 60563-1461

• 

  EGO Customer Service

  120 Ionia Ave SW Grand Rapids, MI 49503-4195

• 

  Skil Power Tools

  6955 Creditview Rd Mississauga, ON L5N 1R1

• 

  Chevron

  101 Sand Bar Ferry Rd Augusta, GA 30901

• 

  Chervon

  407 S 3rd St Ste 220 Geneva, IL 60134-2857

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an EGO 21" self propelled mower in March of 2021. In past 3 months I have had tons of trouble with the battery life. It runs the mower for 10 minutes and dies. I have an EGO blower battery that I put in the mower when the mower battery dies.I've had a real run around with EGO on getting a warrantied replacement. In addition it cuts like c*** I bag my grass and it leaves clumps all around. Its cutting is also inconsistent. My lawn look like I cut it with sizzors.$540 later and only 2 years old this is the worst mechanical product I ever owned. Stay away.

• Initial Complaint

  Date:07/27/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/19/23 contacted Skil customer support at ************ and spoke to ******. I called regarding the 5 year warranty on my Skil leaf blower that I purchased from Lowes on 10/21/22. Serial number ********. I explained that the leaf blower randomly does not power on. He determined that I would need a new leaf blower, and he indicated that he put in an order for Skil to send me a new leaf blower. I emailed him a copy of my receipt from Lowes, and a photo of the blower along with the serial number. He registered my product in order to initiate the warranty replacement. He indicated it would probably be 2-3 weeks before the blower shipped. Case ******** 6/29/23 I had still not receive the replacement leaf blower, nor any notification that the leaf blower shipped. I called Skil back and spoke to a lady who looked into it for me. She indicated that the order did not ship because the model of leaf blower that I purchased was discontinued. She found that they did have a leafblower/battery kit in stock so she ordered that to be shipped to me from Skil. Case number ******** 7/18/23 I had still not received the replacement leaf blower, nor any notification that the leaf blower shipped. I called Skil back and spoke to ****** once again. He looked into it and said it should have shipped so he was going to contact the warehouse and tell them to ship it and that he would contact me again in ***** hours. Never called me back. Case number ******** 7/19/23 Received email that my order shipped.7/21/23 Received the package from Skil, with a packing slip attached indicated that it was supposed to be a Skil Leaf Blower, however inside the box they put a String Trimmer. 7/21/23 Called Skil and left msg indicating wrong product was shipped, and for someone to call me back. No return call 7/26/23 Called Skil and left msg indicating wrong product was shipped, and for someone to call me back. No return call CAN SOMEONE PLEASE SEND ME A NEW LEAF BLOWER?!?!?

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May, I purchased the EGO Power Plus lawn mower, hoping to have a reliable and efficient tool to maintain my yard. However, my experience with this product has been nothing short of frustrating and disappointing. After just one month of use, the lawn mower broke down unexpectedly, leaving me unable to use it for its intended purpose.Understandably, I was relieved to know that the lawn mower was still covered by the manufacturer's warranty, and I reached out to EGO for assistance. However, my frustration only escalated when I discovered that the preferred repair locations provided by EGO are located more than an hour's drive away from my residence. This has caused me significant inconvenience and additional expenses, as I have had to make multiple trips attempting to get the lawn mower repaired.Adding to the inconvenience, none of the preferred repair locations are currently accepting lawn mowers for repair due to a shortage of skilled personnel. As a result, my lawn mower remains unusable, and my yard has suffered as a consequence.In an effort to find a resolution to my predicament, I have contacted EGO's customer service multiple times. However, my experience with their customer service has been utterly unsatisfactory. Every time I reach out, I am given the same response that they are awaiting instructions from their supervisors, but no tangible actions have been taken to resolve my issue. There has been a complete lack of accountability and follow-through, leaving me feeling unheard and disregarded as a customer.I have exhausted all avenues of communication with EGO and have been left with no other option but to turn to the Better Business Bureau for assistance.I demand either a full refund of the purchase price or an expedited replacement of my lawn mower with a fully functioning unit. The prolonged inconvenience and frustration I have endured, coupled with the lack of responsiveness from EGO, warrant a prompt and fair resolution.

• Initial Complaint

  Date:07/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  String trimmer not functioning properly. I purchased a new bump head and string. Same issue. **************** said no excpetions, buy a new head and if hat doesn't work seek reimbursement from the company ofnthe replacement head. So basically, I need to keep replacing the head at $42 each. With no resolve, no warranty replacement. I want a replacement unit STA1500 shipped ASAP, not just the head.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was cutting my grass on April 22nd. My lawn mower stopped cutting because the grass accumulated in the mower deck to a point it stopped the cutting blade. I cleaned out the mower and restarted the mower. Upon re-starting, the mower began to violently shake. I called Ego customer service to start a warranty claim. *** told me to take the mower to Lowes for repair. I dropped off the mower at Lowes, and ***** sent the mower out for repair. The repair technician stated the blade bolt was warped and stripped into the output shaft. The repair would require new cutting blades, power unit, and hardware. Ego denied the claim stating it was the customers fault. I have been in contact with *** numerous times to find out why the claim was denied and I have no resolution. I talked to the service technician and explained to him what happened when the lawn mower broke. He said that lawn mower motor over powers the blades and causes the output shaft to bend. He stated the motor was fine but he could not remove the blade bolt necessitating a replacement of the entire power unit. No damage to the lawn mower or blades were noted. Additionally, the blade bolt was never visualized to confirm findings. I call Ego on a weekly basis to try get updates on a repair or why the repair keeps being denied and no progress is made. *** never calls me back and they keep stating the case needs to go to another department for review. I would just like to have my lawn mower fixed.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Ego Line Trimmer and Blower combo model ST1502LB. It was purchased on 3/15/2023. The trimmer bump head has not released line and it loses power since day one of owning this trimmer. It has been problematic and I have never once been able to get it to work. Called Ego and waited almost 45 minutes to talk to someone then the call was dropped called back again and waited 45 more Minutes only to be told its not covered under the warranty because Chevron wont honor the warranty. This just shows what an awful company EGO and Chevron are and I will never buy another EGO product. I owned Kobalt and Ryobi products that have outperformed the over priced EGO products. My old $50 corded black and ****** trimmer works better than this EGO trimmer. The serial number is *************** for this trimmer. I purchased it on 3/15/2023 at ACE Hardware.

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/02/2023 I purchased a Ego 21" self-propelled lawn mower, hoping I was purchasing a quality product. On 07/02/2023, exactly 4 months later the mower stopped working and was flashing green and red lights at me alternately. Of course, the solution to this code is "contact Ego."For this thing to have any issue whatsoever this soon is unacceptable by ANY metric.

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our Ego mower on 8-7-2021, right after buying our new house. Less than one year later, it stopped running. We contacted Ego for our warranty, and they were initially helpful, instructing us to take it to a tool repair shop. However, the only shop in our area that could work on this was 40 minutes away.The shop then told us that the mower is unable to be repaired, and we have called EGO repeatedly (weekly) for the past month to ask for updates about when we will get a new mower. Only to find out, nothing has been escalated and they have simply been making new service claims with every phone call.We have spend $50/week for a mowing service while waiting for a new mower, and at this point we should have just bough any other brand and saved money. Even trying to call EGO today, I was sent to voicemail. I would NOT recommend buying from this company due to the poor quality and poor customer service.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Skil PowerCore 40 electric lawnmower, Model PM4910-00 as a gift. I have a concern about the mower and have called them numerous times to get help. No one answers the phone, their message says my call will be returned in 24 hours and it's been well over 56 hours, I called and pressed the numeric phone number for a call-back and I never received that either. However, they send me a Customer Support Survey a few hours later with the following message:Dear ,Thank you for calling SKIL Customer Support and giving us a chance to help you. Based on your conversation with our customer service team, if further follow up is required on your part, please reach out to us at your earliest convenience. If we were able to resolve your issue at the time of the call, please participate in our short survey by following the link below to let us know how we did. The details of your case are below for reference.I'd give a ZERO on all the questions in the survey if it was available. What customer support? I never received ANY! This Skil PowerCore 40 electric lawnmower will not cut low enough and it's on the lowest cut setting.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an electric mower from EGO. The mower has a 5 year warranty. On the last month of the warranty, the mower was having issues starting (May 22, 2023). I called technical support, and the tech did get the mower to start (case #:01564536). But a couple weeks later, the mower would not start at all. I called technical support again and they informed me the warranty had expired. My reasoning is that since the mower was having issues in May, while still under warranty, EGO should cover the repair to fix it. I called again on 6/27/23 and had my case expedited (case #:06126670), but haven't heard back. I had the mower repaired at ACE hardware (********************* of Hawthorne), a certified EGO service provider and the repair was expensive, which is why I feel EGO should cover the repair cost since it is obvious the mower was failing in May, while still under warranty. I left the contact information for at ********************* for EGO to speak to *********************, who performed the repair and can speak to the extent of the repair needed. ***** informed me that *** has not reached out to contact him yet.