Complaints

This profile includes complaints for Chervon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chervon

  1203 E Warrenville Rd Naperville, IL 60563-1461

• 

  EGO Customer Service

  120 Ionia Ave SW Grand Rapids, MI 49503-4195

• 

  Skil Power Tools

  6955 Creditview Rd Mississauga, ON L5N 1R1

• 

  Chevron

  5331 Veterans Memorial Pkwy Lanett, AL 36863

• 

  Chervon

  407 S 3rd St Ste 220 Geneva, IL 60134-2857

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Extremely poor customer service *** ******************************* Trimmer Model# ST1500SF Serial# *************** To Whom it May Concern:This past August I purchased, from ******, the *** string trimmer noted above. Upon receipt, I registered it as per instructions. When I was putting away the trimmer last week, I noted that I was missing the two (2) hexagon socket screws [part# **********?] and string washers [part# *******?] which attach the guard to the trimmer.On Thursday, October 23 I called customer service. I spoke to one lady who took the information including model number, where purchased, missing parts. After numerous back-and-forth discussions, I was told that I could not receive the needed pieces since proof of purchase was absent. I then spoke to a gentleman who was her supervisor. Again, I reviewed the problem, missing parts, purchase information, reviewed attachments [scans] from ****** regarding the trimmer. After more than two hours on the phone and sending seven (7) emails with attachments as requested, the supervisor said I did not document that I purchased the above trimmer from ******, I had paid for it, and therefore was not entitled to receive the screws and springs as needed/requested.Without casting aspirations, I find both of the customer service representatives I dealt with incredibly incompetent; they either lacked verbal understanding, reading skills, or critical thinking.

  Customer Answer

  Date: 11/23/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:09/09/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Chervon on August 25th due to having a lawn mower battery, never used not working. I troubleshot with the team and they said a new battery will be shipped to me within 7-10 business days. I followed up on Wednesday, September 3rd as I never received tracking for the battery and asked to speak with a supervisor. I received a voicemail and email from a supervisor on Friday, September 5th and the email stated the battery should arrive in up to 7 business days. Friday, September 5th was business day 9. *****, the supervisor didnt look into anything, if they did, they would have realized that there was a problem with the warehouse, they never received the order and it was business day 9. I followed up again on Monday, September 8th and spoke with ***** from the warehouse. He called me on September 9th and shared there was a problem with the warehouse and it will be a few days before the tracking information is received. Today marks day 11 with lack of concern from this team. I need to speak with a supervisor or someone higher up to make this right. The lawn mowers are expensive and this one is brand new!

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Regarding *** 4200E-S Zero Turn Mower Purchased at ACE Hardware Dear Better Business Bureau,I am writing to formally submit a complaint regarding the *** 4200E-S Zero Turn Mower I purchased on August 22, 2024, from ************ in *********, *******. The total price was $5,916.Shortly after the purchase, I submitted a product review which outlines my experience. It can be found on the *** website.Since then, I've continued to experience serious safety and performance concerns. On sloped terrain, the steering is dangerously unreliable, often failing to guide the mower in the intended direction. If the brake is engaged for safety while on an incline, the mower becomes completely inoperable. To restart it, the brake must be disengagedcausing the mower to roll uncontrollably, creating a hazard to the operator and others nearby.The bagger attachment also consistently clogs unless the mower blade speed is set to its highest setting, which rapidly drains the battery. Despite ***s claim of up to 2 acres per charge, I am unable to mow more than approximately half an acre before battery levels drop to 20%.I contacted *** customer service just two days after purchase to report these issues. Unfortunately, I was disconnected during the initial call and received no response or follow-up despite multiple attempts in May and June 2025. ************ refused to issue a refund when I returned to the store seeking assistance. They claimed that *** was the manufacturer and is fully responsible.I am requesting the BBBs help in resolving this issue with ***. Ideally, I seek a full refund or an exchange for a mower suitable and safe enough for uneven terrain, as well as a formal review of this products design and safety standards.Thank you very much for your attention and support.Sincerely, ******* ******** *********************************** Email: ********************** Phone: ************

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a POWERLOAD 56-volt 15-in Split Shaft Battery String Trimmer on-line from Lowes on/around April 12, 2021. The battery warranty is for 3 years and the trimmer for 5 years. I filed a claim around June 10th and I was told to contact ***** for a purchase receipt and that ***** could go back as far as 5 years to retrieve a receipt. I contacted Lowes for a receipt but was told that they could only retrieve receipt back to June 2021 but my purchase was made in April 2021. I sent a photo of my passed purchases from Lowes to EgoPowerPlus and was told that I still needed a receipt from Lowes that I cannot get. I need my grass trimmer replaced as agreed.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a cordless weed eater and it was missing the battery in the Box it had the weed eater they're charging station and no battery and I am fighting with this company about replacing a battery That was supposed to be in the Box to begin with. I want my battery replaced immediately so I can use the weed eater we are senior citizens and this is a very good source of us to do our garden

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a SKIL combo drill driver and impact drill on 5/19/25 at ******. I charged the battery overnight and the next day the battery only lasted about 45 seconds. I them contacted customer service to take advantage of their warranty but the representative denied any warranty due to me purchasing this drill set while it was on clearance at Lowes. The SKIL representative went on to inform me that it says in their warranty that clearance tools are disqualified from their warranty. She then told me that I can read their warranty on their website at will state as she said. I read their warranty on the SKIL website as instructed and read their warranty several times and at no time did it mention anything about clearance items being restricted from their warranty. I called SKIL back and their second representative agreed with me that the previous representative was uninformed about their warranty process but went on to Warranty the battery. She then said that she would request and excavation to a supervisor so that I could put in a complaint. Later on in the day I got a call from the skill supervisor which they claimed that they where gonna review that call where I was denied warranty and they would follow up later that day. Immediately after hanging up with that supervisor I get an email from the supervisor offering me a t-shirt of a koozie. This supervisor had no intention on listening to the recording of that call and offering me a koozie is not resolving the situation. I wasted a lot of time due to an uniformed employee at SKIL . SKIL has no customer service and for a battery to be no good right out of the box is ridiculous.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a lawn mower September of 2024. ***** had 3year warranty on battery and Charger. I only used the Mower once in 2024. In 2025 I went to mow my yard and mower would not run. I called tech support and troubleshot over the phone..it was determined that the battery was bad! They sent me a new battery. I placed the new battery on the charger and both worked fine! THEN the next time I went to charge the battery the charger would not work! I called tech support a second time and it was determined that the ******* had gone bad! *** ************** said the warranty would not be honored because they sent a new battery even through both have a 3 year warranty! Their products are apparently garbage and should not be selling them ripping people off and they don't honor their own warranties..

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 9/3/21 Total paid for item in question: $799.00 Item: battery operated mower (Model LM2156SP)Issue: mower quit operating while still under warranty Attempts to resolve:- I've called the company 4 times during the past 4 weeks -I've sent a copy of the purchase receipt to the company Result: Absolutely nothing has been done by the company. Each time I call, I am told I will receive a call within 48 hours. I did not receive a callback from any of my previous 4 calls.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an EGO lawn mower from Lowes August 16, 2023. Model #LM2167SPwith a 2 year warranty. On or before March 14, 2025 mower would not stay started so I reached out to ******************** to file warranty. *** sent me to warranty shop. upon arrival to warranty shop was advised that this was an issue with this model and shop would request a new mower to be sent to my location. Received an email that the replacement was approved and mower was sent. Mower arrived in ******* CA on March 29, 2025.However, there was an issue with the label. contacted *** customer service and advised that *** had notified that label was wrong and asked to have EGO reach out to them to correct. Contacted ******************** numerous times was promised a call back twice. never happened. Reached out to Lowes and advised of situation, agent at Lowes called EGO to see what could be done. The customer service agent from *** advised again that I would receive a call within ***** hours to speak with a supervisor. again never happened. On April 14, 2025 reached out to EGO again, spoke with two supervisors who advised they would take care of the issue. Nothing has happened since. Attempted to contact EGO Support on April 21, 2025 when contact was made customer service agent was sent to another agent. Left 2 call back numbers, have not heard a thing. Due to the lack of understanding and commitment to customer service I would like a full refund.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a recall for the battery for my Skil lawnmower. The process was started over a month ago on March 6th. As of now I still have not received my replacement battery and it appears that it was never even shipped. My lawn is way too long and I need to mow it. I can't without the battery. It should have been shipped to me over 2 weeks ago and should have arrived by now. This poor performance of the recall has been unacceptable. It should not take this long. I'm regretting having participated in it. They should have sent me the replacement as soon as they had confirmation that the old battery was shipped. I've called twice about it and it still apparently has not been shipped. The "customer support" has not been helpful at all and seem unwilling to provide any customer support.