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Business Profile

Machine Tools

Chervon

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Chervon's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chervon has 6 locations, listed below.

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    Customer Complaints Summary

    • 130 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a recall notice on a battery pack for my SKIL lawn equipment. I have sent 3 emails to this company and have not got a response back. The recall states the battery pack can catch fire, which is very dangerous. I refuse to use my recalled battery on my lawn equipment and without a safe replacement battery I cannot use my lawn equipment. Come on Chevron North America help your customers out. Do you really want your customers to continue using your defective battery that may cause harm.

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received Ego power Plus LB6700 as a birthday gift in ************. At most, used the leaf blower 5 times ! Contacted their Authorized dealer service repair group. *** Hardware tech advises me it will cost more to repair than the $190 purchase price. He told me most, most of all repairs coming into ACE hardware are Ego Power Brand. I told the tech why ? His response was a cheap component part sourcing from China fail and will cease the trigger pull from working. I called the Naperville Il customer support and the arrogant supervisor hung up on me. I told her senior management should be ashamed that a blower touted to last 5 years fails after 6 light uses in my back yard and do the right thing to either replace the lemon or fix it. I am 72 years old and feel like having a Chicago based class action attorney investigate and have a deep dive investigation on s blower product that should be recalled and fixed with parts that align To their Warranty which people rely on before they purchase. Shame on the entire process and lack of dignity to consumers who are innocent victims to Ego Power !

    • Initial Complaint

      Date:11/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to obtain a wiring diagram for the self propelled lawn mower that I purchased recently.I contacted customer service and they said that they don't handle that type of request.They suggested that I contact a nearby repair facility and when I did they provided me with paperwork that showed some pictures and directions dealing with the replacement of the main motor.I am seeking a wiring diagram from the Technical support division.

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Ego Mower LM2120SP, I filed a warranty claim on Sept 23, 2024. My referral number is ********. They sent me to Northern Tool here where I live to get it fixed. Its approx. 1.5 years old. It died. The repair took over a month and was determined not fixable. Northern Tool sent them a email that its not fixable. I called the Ego and was told they received it and would take 10 -15 days to get it shipped to me. I have called them 35 times, no help plus you cant understand what they are saying. Chinese folks. On ***** called them again. no help. On ***** called again no help. Was told it would be another 15 days before I would get a tracking number. I called the ********* in ***. No help. I paid over $600 for it at Lowes. Has a five year warranty ???? I am not getting any answers to this mess just a blurb that they read. I need help with this. Today saw where they were pulling all power tools from the **.. ********** already quit selling these problems.

    • Initial Complaint

      Date:10/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contacted *** for warranty work on our string trimmer on 09/05/2024. After much back and forth, on 09/16 we were finally directed to drop off the string trimmer at *****, *******************. We did so, and they fixed it but charged us $91.18 with tax for what was suppose to be under warranty. I contacted EGO but their response was that my case was closed. I have documentation of all of this and just want a refund of the repair cost.

    • Initial Complaint

      Date:10/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have several of their equipment. We put our hard earned money and our trust into their products. Some of their products a little older with a very light residential use some of them are only a couple of years old. Non of the batteries working this equipment anymore. This are very high value batteries which is are very expensive to replace for the customer. The company refuses to help ***** we dont have the receipt of the purchases. However the products are registered. And even if the serial numbers and etc legit. We went thorough with their troubleshooting process also which didnt help. We would like the company to send us some replacement batteries.

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Battery with warranty flashing light and not hooked up.. sitting on shelf .. called their support who wanted me to plug it in the charger to stop the flashing... did not think at all that it would solve the problem...just kick it down the road until warranty expired...took battery to Lowes who agreed with me told me to call EGO and get a number and they would replace it... specifically mentioned still in warranty and would not want to postpone...EGO when called had no record of my previous call and wanted me to start the LONG process again.

    • Initial Complaint

      Date:10/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an ************ riding mower 4/25/2024. In mid - July it stopped charging. I reviewed the company protocol for registering purchases for warranty, and entered all required information. During my first couple phone calls to EGO, I used my day off work to troubleshoot with a ***. ** determined that the charging unit was faulty and the batteries were over- discharged. They were going to ship a new charger and new batteries (6) in ***** business days. I only received part of a ***lacement charger (it is made up of 2 parts) and zero batteries. I called a 2nd time, and that *** said she would resolve the issue by sending out the missing items in ***** business days. I received nothing, checked my confirmation email and found it had serial numbers of the failed items - not ***lacement items. I called a 3rd time and that *** said there was no record of my second call and no order. I had to prove it really happened by forwarding the confirmation email. She agreed to send the items, giving me a confirmation number in case there were any more problems. I received nothing. I called again. That *** said I had been sent an email informing me that the items were NOT being sent. They "always" require video footage of all the visible serial numbers on all the items in question plus video footage of all 6 batteries showing evidence that they will not charge and cannot be activated. There is also a size limit to the video that can be sent to them.I called 3 more times, trying to simply return the mower. *** told me it must be returned via the Ace hardware store that ordered it for me. I called the local *** and spoke with the manager, who said they did not handle returns or warranties with EGO - I had to contact them. I shared what they told me, and he said they cannot and have never accepted returns of mowers unless they had never been used. So I called EGO again, and they told me the *** manager was wrong - his store had to accept the return. I'm out of room ...

    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Absolute, terrible customer service, and even worse product quality. Purchased the Ego Select Cut Self propelled lawn mower from Lowes. Within 60 days the lawn mower broke and the motor would no longer engage. I filed a warranty claim with Ego power + and brought the mower back to their authorized dealer (******) for ***air. It's been over two months with still no *** on ***air completion. ****** instructed me to call *** and obtain a RMA number (return authorization merchandise). I called EGO and requested this. I was told I needed to physically be at ****** with a store *** and then call them back to start this process. When I arrived at ****** and called EGO customer service back, I was told by the EGO customer service ***, that they do not provide those, even though the lower's store manager assured me they do, and that he's had numerous customers do this in the past. When I explained this to the Ego *** he pushed back stating they do not. Even though when I called the day prior a different *** stated they did. I told the Ego *** this, and was promptly hung up on.

    • Initial Complaint

      Date:09/11/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Ego mower. Included in the box was an offer where, if you registered the product, you would receive a high lift bagging blade for free. I registered my mower and have called every couple of weeks for almost 3 months only to hear excuse after excuse as to why I dont have a blade yet.

    Chervon is NOT a BBB Accredited Business.

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