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Business Profile

Computer Hardware

Solid Disk Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 3 complaints in the last 3 years.
  • 3 complaints in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/11/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 24, 2026, our company submitted an ACH payment of $18,078.20 to Solid Disk Direct (SDD) for enterprise SSD hardware. The original invoice listed a Micron 7450 Pro 7.68TB U.2 SSD.After payment was confirmed on March 25, 2026, SDD changed the invoice product to an E1.S model that was incompatible with our infrastructure. Because the product specification changed before shipment, we immediately disputed the issue and later requested a full refund on March 30, REMOVEDproducts were ever shipped or delivered.Since then, REMOVEDhas repeatedly promised the refund would be processed. The company made approximately four separate refund commitments, but each promised timeline passed without any refund being received.We initially communicated with REMOVEDregarding the order. His last response was on April 14, 2026. Communication later shifted to REMOVEDfrom REMOVEDfinance department, whose last response was on April 28, 2026. Since then, REMOVEDhas stopped responding entirely.Our company is requesting a full refund of $18,078.20 with no deductions or fees. This transaction was based on the originally quoted and confirmed product. After payment was made, SDD changed the product to an incompatible model before shipment. We therefore should not be responsible for any fees related to recovering these funds.

  • Initial Complaint

    Date:04/29/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an open box printer that had 2 pages printed on it. After receiving, I unpacked the printer and found the toner cartridges were not removed prior to shipping, and they all exploded in the printer rendering it unusable. I attempted several time to get this resolved through REMOVEDcustomer service. Initially they were going to send a replacement, but never did. I contacted them again and received no replies for replacement or refund.

  • Initial Complaint

    Date:01/19/2026

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a keyboard from the site on 6/10/2025. When I received it, it turned out to be refurbished, even though the listing didn't indicate that. I contacted them and was told that most of their items were refurbished even if not clearly labelled as such. I decided to keep it, but within a week or two, it began to malfunction in ways that made it unusable: keypresses not being registered or being REMOVEDeated multiple times, lights not working, etc. I reached out to request a refund on 7/2/2025, and after going back and forth with them they sent me an RMA and tracking label on 7/10/2025. I sent it back on 7/25/2025, and the tracking number indicated that they received it on 8/5/2025. The return was never acknowledged, the refund was never issued, and the company did not respond to multiple emails to every address I could find. I've also tried using the support chat on their page; the first time, the REMOVEDapologized, said he was "looking into it" and that I should get an update soon. A week later, I tried again, and the chat just kept disconnecting me. The site proudly listed its TrustPilot score at the top of the page, so I submitted a review with my experience. The company tried to get the review taken down, but after I sent my documentation, TrustPilot deemed the review accurate. Thinking I might have gotten someone's attention at the company, I decided to try emailing again on 12/08/2025 offering to update the review if they wanted to issue the refund. A REMOVEDresentative reached out almost immediately, apologized profusely, and asked for my payment information. I gave it to them, but a few days later they said they couldn't refund my original payment method and offered to send it to my REMOVEDaccount. I gave them the information, but I never heard any more from them, nor did I receive a response to several follow-ups.

    Customer Answer

    Date: 01/20/2026


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID REMOVED. My issue is resolved and my complaint can be closed. 

    Sincerely,

    REMOVED

BBB Accreditation: None

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