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Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 294 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a microplush reversible electric throw blanket from Target on November 19,2022 for my husband. He has used it almost daily for a few hours. As of last nigh, February 27, 2023 the blanket has stopped working entirely. I googled the trouble shooting for it (unplugged it, plug in a new outlet) the controller will turn on like usual but the blanket itself will not heat up. I have tried to access their website to file the warranty claim since last night, and keep getting error messages that the page cannot be reached. I have been on hold for customer service for 2 hours this morning with no answer.

    Business Response

    Date: 03/01/2023

    I EMAILED THE CUSTOMER A PREPAID LABEL TO RETURN HER THROW FOR A REFUND.Tell us why here...

  • Initial Complaint

    Date:02/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BOUGHT 2 HEATED THROWS FROM ******* IN DECEMBER 2021, BOTH CONTROLLERS ARE BAD AFTER 2 ******* USE, HAD BOTH CHECKED OUT BY ELECTRICIAN.

    Business Response

    Date: 03/01/2023

    WE SPOKE TO THE CUSTOMER AND SENT HIM A CONTROL FOR HIS BLANKET, TO FIX HIS ISSUE WITH OUR PRODUCT.

  • Initial Complaint

    Date:02/12/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchesed 4 of there headed blankets in the past few months and they sent out and stopped working and so i file a warranty claim and they give you the run around as tell you to call this number and they tell you to email and only to find out they are known for this and seems like they dont care

    Business Response

    Date: 02/13/2023

    I spoke to the customer and I am sending him a pre paid label to return his blanket for a replacement. I am also waiting on customer to call me back with another blanket information for a replacement as well.

  • Initial Complaint

    Date:02/11/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a Buffalo check electric throw for Christmas. I used it 3-4 times and it just stopped working. I emailed the company and they will not respond. If you check their ******** profile they have multiple complaints in regards to their electric blankets no matter the size. They need to reimburse or replace the products, especially when they supposedly have a 5 year warranty. Send me a refund and Ill replace the blanket from a different company that will stand behind their product.

    Business Response

    Date: 02/14/2023

    I spoke to customer ************************* and I am mailing her a pre paid label to return her throw for a refund of $89.99

    Customer Answer

    Date: 02/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    However, if I do not receive the return label or refund I will notify Better Business Bureau immediately. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a blanket last December and this December when I decided to bring it out to use it it shocked me multiple times. I tried to reach out to their customer service back in December and still have not gotten a response back. I did let them know that the blanket was shocking me and still no response. The blanket I have offers a five year warranty however Biddeford has not honor their warranty. I paid over $50 for the item expecting it to last and not even a year of use and it goes out. Not only could I have been electrocuted but this could be a fire hazard.

    Business Response

    Date: 02/14/2023

    I spoke to customer and she would like a replacement so I mailing her a pre paid label to return her blanket for a replacement.

  • Initial Complaint

    Date:02/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this product for my wife for Christmas and it stopped working after one use. The controller has a burnt smell. I tried to contact the company and have not gotten any responses from them.

    Business Response

    Date: 02/10/2023

    I have left two voice messages for the customer offering him a replacement or a refund.

  • Initial Complaint

    Date:02/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 9th, I purchased a Biddeford Heated Blanket/Throw from Ollies. I was advised by the cashier that they had problems with them and saw a lot of returns. I told her I'd give it a try and hold onto my box/receipt just in case. It worked great and after a week of using it nightly I finally got rid of those items, figuring I was one of the lucky ones. 2 weeks later towards the end of January it died, the control light would not turn on and the blanket would not heat up. I have tried contacting Biddeford about this by email and phone. I have called them daily for the past 10 days and have stayed on hold from ***** min each time using ************ and ************ but no one answers. No one has responded to my emails either. i simply want to get a functional replacement. I can do nothing but wait for them and I'm tired of waiting, so I'm opening this in hopes that they actually respond and fix the issue.

    Business Response

    Date: 02/06/2023

    I spoke to the customer on the phone and I will be shipping him a new throw to replace the one he has now.

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son bought me a queen size electric blanket in December as my Christmas present. He paid $60.00 plus tax. He doesn't have the receipt and of course I don't due to it being a gift. I've contacted the Biddeford company twice with no response to rectify this problem. I never washed it and it has no damage. It just stopped working. I will never buy any product from this company again cause it's obvious they do not care about their customers!

    Business Response

    Date: 02/15/2023

    i  have called customer twice and left voice messages for customer to call me to see if she would like a replacement or a refund and I have not received anything from customer.

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased several of these blankets over the years and every single one stops working randomly. I have not had a single blanket last even ONE year. The warranty cards are a joke because the company will not return my emails on their contact site. I stopped filling them out because they are worthless. The last one, ordered from Target.com on 9/19/2022, just stopped working today, 1/27/2023. I am 5 days past the Target return window. Each blanket controller becomes non-functioning after a short amount of time and won't light up or power on. This particular one was 4 months with using maybe once a week. How is there not a class-action lawsuit out there? All of the reviews on Target.com state the same issues.

    Business Response

    Date: 02/07/2023

    I spoke to the customer on the phone and she will call me tomorrow with information I need to send her a control for her blanket to resolve her issue.

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a heated blanket model 0BG01 tracking number S142GJ2030519. The controller stopped working and heating the blanket. I have purchased TWO replacement controllers and both of them worked when plugged into the wall but as soon as I plugged them into the blanket an electrical burning odor was immediate and BOTH controllers stoped lighting up or working. I called and asked for a replacement blanket and new controller as the blanket was purchased not too long ago and should still be under warranty. They advised me to send in the blanket and controller but that I would not receive a replacement blanket until my OLD blanket is received. So in the meantime am I supposed to freeze with no blanket and the prices of heating my home skyrocketing. Why wouldnt this company just send a replacement blanket now and get the broken blanket after their new one has arrived so the customer wouldnt be without a blanket? It is a bad practice and now with slower shipping times I will be without a blanket for who knows how long. I still have yet to receive the return label from the company as well? Can somebody from the company please send a replacement blanket and controller Im so cold! Please send a return label as well..

    Business Response

    Date: 02/07/2023

    One of my representative spoke to customer on February 3, 2023 and mailed and emailed the customer a pre paid label to return his blanket for a replacement. We printed another one today and emailed another one.

    Customer Answer

    Date: 02/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Biddeford Blankets is NOT a BBB Accredited Business.

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