Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21, 2024 I went to World Kia Joliet to have them check out a problem with my 2024 *** Carnival's air conditioning. My car was less than a year old and fully warrantied bumper to bumper. This dealership came to the conclusion that my ac condenser had a pin sized hole and that it was probably from outside damage, therefore, it would not be covered by warranty. They provided a picture that pointed at something claiming that it could have been damaged by a rock. There was no damage anywhere outside of the vehicle or anywhere around the area they were pointing. I told them I disagree and that it looks like a manufacturer defect and should be covered under warranty. I contacted *** customer service the same day and opened a case with them. They said it would take a few days for them to look into the complaint. In the meantime, my family needed the car and *** ********************** said that I would need to pay the diagnostic fee in order to get my car back. I paid them $185.40 only to get my car back and told them I filed a complaint with ***. *** customer service suggested I get a second opinion. I went to another *** dealership and had them inspect it. They inspected it and said it should be covered under warranty. They repaired everything under warranty and I didn't pay them anything. I took my receipt to *** World ********************** on 11/27/2024 and showed them that another dealership covered everything under warranty and that they incorrectly charged me. They took copies of my receipt and said they will contact me back. After almost a week of them not contacting me back, One day he finally picked up after it was transferred to him. No answer for why he didn't call me back. He then stated that they stand behind the charge even though everything was already repaired under warranty from another dealership. He told me to contact *** customer service again. So I informed him that I will contact consumer affairs because they took my money when they shouldn't have charged me. He said ok.

  

  Business Response

  Date: 12/11/2024

  Unfortunately there is a process we have to follow when it comes to warranty work. If something is damaged and *** requests the part back they won't cover it. The other store may have worked around it and may be in trouble with *** when they request the part back during there audits. We always push to have things covered under warranty as it means more work for  our shop and our customer's don't have to come out of pocket. 

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22651709
  
  I am rejecting this response because:

  Whatever happens on the back end between dealers and manufacturers and their procedures is not the concern of the customer. That is for you guys to sort out.

  As a consumer, the facts are facts and they have been laid out in front of you. *** covered everything under warranty and I had everything repaired under warranty. Your dealership charged me for diagnostics that should have been under warranty. You should do the right thing and refund me my money.

  I've already spent too much time on this you have put me through a lot to get my car repaired from somewhere else. This is a brand new car and my first **** My experience shouldn't be like this. It's disappointing, to say the least.
  
  Sincerely,
  
  NI

  

  Business Response

  Date: 12/17/2024

  As discussed previously, there is a process the manufacturer requires us to follow. Unfortunately we can not refund you for the diagnosis. 

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22651709
  
  I am rejecting this response because:

  The process was approved by the manufacturer to another dealership. The process was already completed and proof was provided. World *** is the only party who took payment for warrantied services. Since this dealership refuses to provide a refund, I feel that they have taken my money without good cause and not in good faith. Therefore, they deserve the poor rating and review they get.
  
  Sincerely,
  
  Nokhaze Ilyas

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from World Kia Joliet October 30th 2024. I was there for 4 1/2 hours. Honestly service was unacceptable there to the point the manager came out and apologized for the long wait and other things. Finally got to the finance office going over all paperwork and what bank I was approved for my car loan. They took my down payment. On November ******* I take my car to service at 2pm. I realize nobody has called to say my truck is ready. I call around 5pm I was placed on hold for a long time. Finally someone comes to the phone and says my truck was done and I can pick my keys and paper work I requested from finance office. I arrive there around 6pm and told them who I was here to see. I did notice he had customers so I sat and waited. I waited for 45 minutes and realized two people walked In the office. I was never once acknowledged or asked anything while sitting there. Finally I ask for a manager and explain to him how long I have been sitting here and how some customers went In there and I have been waiting. Finally around 7pm I go in the office. The finance guy explains to me that the service was completed however there was an issue with the bank that the car was financed through. He states that the loan was denied. When I asked how long he knew this he stated yesterday and that he planned on calling me today to let me know. I have had the car for about three weeks. And I spoke to the finance company November 5th and there were no issues stated. Not understand why it took almost three weeks of having and driving the vehicle to turn around and be denied with no communication from the dealership.

  

  Business Response

  Date: 12/11/2024

  Unfortunately we are at the mercy of our lenders we work with to get you financed. The lender informed us at that time your rent verified higher than you originally stated and that caused a debt to income problem and they would no longer extend you financing. We would still love to try to help you, if you contact our office @ ************ and ask for sales manager we are ready to help with some solutions!

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22590404
  
  I am rejecting this response because:

  Based off the information provided from the finance company. You all put my mother's information in wrong. She stated she has a mortgage and the amount as well as provided the information that shows how much her mortgage is.  They flagged the information submitted from World *** was incorrect and was flagged for security purposes which led to the denial for the debt to income. You all put she rents and rent is $526. Thats a major mistake. Now I was left without a vehicle.
  
  Sincerely,
  
  Jada Boston

  

  Business Response

  Date: 12/17/2024

  We can only go off of the information our customers submit and verify on the credit application. We wish the situation was different. 

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22590404
  
  I am rejecting this response because:
  The information put on the credit application was typed in the system by the car dealership. The information received from us did not show my mother as a renter but indeed a homeowner with documentation to prove that as well given to them. The information provided on the application was input wrong by the dealership. 
  Sincerely,
  
  Jada Boston

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 ******** arc vehicle from world *** they gave me a warranty so now that the car needs servicing the warranty company tells me that the warranty is canceled also Ive noticed in the contract that world *** didnt provide me a power train warranty neither I pay a monthly payment close to $600 month I have no use of the vehicle because of the issues they also gave me a uncontactable vehicle thank you mrs ****** ******

  

  Business Response

  Date: 12/04/2024

  ******, we pulled your original contract from our files and unfortunately there is only a GAP contract not an extended service contract. 

   

  

  Business Response

  Date: 12/04/2024

  ******, we pulled your original contract from our files and unfortunately there is only a GAP contract not an extended service contract. 

   

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22571264
  
  I am rejecting this response because: Please see attached.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 12/17/2024

  We do not see any attachments. Unfortunately there is nothing else we can do at this point. 

  Customer Answer

  Date: 12/19/2024

   Please see attachments.

  

  Business Response

  Date: 01/03/2025

  ******, we have reviewed the documents you sent over, you attached a spotting agreement, finance rider, and a we owe document that have nothing to do with your vehicles warranty. We reviewed your original documents again and unfortunately you declined any extended service contract at the time of purchase.  We are happy to schedule an appointment to have your vehicle looked atwo and offer competitive pricing on any maintenance your vehicle may need. If you would like to schedule a service appointment please visit our website at **************************** and click the schedule service tab.  

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22571264
  
  I am rejecting this response because:
  That is not my signature on those documents close but it forged 
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My motor went out so I brought it to *** considering my car was under the ******* mile warranty. When I brought it in they said yes we will fix it just submit us all of your oil change receipts. So that is what I did. Once I did that, I did not hear back from anyone for at least a week. So once I called them they said, "Oh yeah we have to open it and look inside before we will cover it." Terrible communication at that point. Another week goes by and no word from anyone at ***. I call and they say, "Oh yeah we cannot cover it." So why didn't anyone call me and tell me that then? Terrible communication. Did not offer any sorry for not getting back to us. No other options to fix it, nothing. Just the total of what we owed them for opening up the engine. After all of that we clearly are not happy with World Kia Joliet. So we go in on a Saturday and try to work a deal in of a trade in. Before we came in we had made an appointment with a sales guy to come in. We asked if our car could be appraised when we got there so we knew what we where working with when we came in for our appointment a few days later. Needless to say when we got there my car was definitely not appraised. While we were there we had the absolute worst experience we both have ver had in buying a car. We got the run around. Lied to. Not take serious. So much to the point that we had to even come back in the following Monday. Once we got their on the following Monday my car was still not appraised! They where definitely not wanting me to do a trade in and would not give me a number for my car. Still to this day there is no number of what they would give us for my car. We where told a few options of cars that we had with a lower credit score and wanted to think about it. So when we came back we where told that the cars they told us the first day where actually not even an option. Just lies after lies. So we left with my car still there.

  

  Business Response

  Date: 11/30/2024

  We had the vehicle appraised the first time you requested. We would love to show you some more options if you had time sometime next week! Stop by and ask for a manager, we'd be happy to walk through your options with you.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchase my car in 2019 December. When I purchased I signed for free lifetime oil changes and a 100K mile warranty power **** warranty which covers anything inside the engine. The car had 17 miles on it brand new I was the 1st owner. At about 3K miles I began to experience misfiring in my engine and was asked to bring the car in for a diagnostics check. They claimed to fix the car and gave it back a couple days later. Somewhere around about 30K miles I started to experience this same problem they asked me to bring it in claimed they fixed it and gave it back. This same issue happened at about 50K miles and 65K miles. When the car got to 65K miles and I was still having this problem I began to get frustrated and started looking for answers. Soon after I found out there was a recall on my particular make and model 2020 *** ****** for the engine burning oil which is causing the engine to misfire. I took my car to *** ******** thinking any *** would honor my warranty but they didn't. I since then still had this same problem. I have been trying to get *** to honor this warranty since 65K miles and have been having this problem since 3K miles. Fast forward to about a week ago. I was told I need to start an oil consumption test which I did. During the test my car burned through 2 spark plugs that I had just got fixed 2 months prior. They finished the test by telling me my car was no longer burning oil but somehow it burned through 2 spark plugs. I am currently sitting at 95K miles and this has to be illegal. They have let me gone my entire 100K miles without honoring my warranty and they are looking to let me keep driving the car pass 100K miles so they don't have to honor. I need help this is not ok.

  

  Business Response

  Date: 11/25/2024

  If a vehicle is burning oil it has to go through due process and the consumer has to come back at the required mileage points. We only can submit warranty for *** to approve. Based on our service records it appears on 11/19/24 we took the vehicle in for part 3 of the oil consumption test. At this point we have to wait for *** to approve the next step. This is a manufacture level decision not dealer. 

• Initial Complaint

  Date:11/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pending state plate check, referral and mats (3 months passed)

  

  Business Response

  Date: 11/07/2024

  The last time we spoke we tried to confirm the address of yourself and the recipient of the floor mats so we could send them out right away. Please contact our main office @ ************ as soon as possible and we are prepared to fix your issues. Thank you

   

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2021 *** telluride from world **** There is a cracked passenger side window that was to be replaced. They scheduled an appointment and expected it to work for us. We told them we couldn't make that appointment and they never rescheduled. Also it was missing a key and we were told they would call the person who traded it in and get us the second key. We then get a text saying they couldn't get the key so we are out of luck. There are two sensors also that needed to be replaced the baCk up sensor and air bag sensor. Now they are telling me we have to make a claim via warranty. For a resolution we would like 1 replacement key for, the window fixed and both sensors taken care of and also provide a means of transportation while repairs are being done.

  

  Business Response

  Date: 10/29/2024

  We will contact this consumer and get them rescheduled for the windshield and glass mirror repair. These were the things we agreed to purchase at the time of sale. 

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 19, 2024, at approximately 7 PM, I visited the World of *** dealership with the intention of helping my father pick out a vehicle. He was told over the phone he was approved for a $25,000 loan. After hours of waiting I was tricked into using my information to get a truck I never wanted. The sale person approved me for a 2021 Subaru Forester Premium, which I had test-driven and was informed I was financially qualified to buy. The vehicle car note $689 a month, which was too high for me leading me to saying no to the purchase. My family and I were trying to leave. All the sales people and including their boss were harassing us to stay and were getting mad at us. However, at the last minute 2 hours after business hours I was subsequently subjected to a bait-and-switch tactic. Leading me to purchase a 2021 *** SLE Terrain truck. Which was a truck I was interested in but was told I wasnt approved or qualified for. The truck was around $19,771.00, and I was asked to make a down payment of $2,000.00 to the dealership located at **************************************************************************. I didnt have the whole $2,000 and told them Ill come back the next day. They were infuriated stating theyll have to start the process over the next day and I wouldnt get the same deal they were giving at that time. They then proceeded to pressure me in to giving them all I had at the time which was $600 to secure the great deal I was given. Rushed me to sign paperwork and never give me any signed paperwork or my license back. I was not given the opportunity to test drive it as I was told it was after business hours. Also, I wasnt aware of the conditions of the vehicle. Moreover, the dealership failed to disclose the total price of the *** SLE Terrain, it was falsely advertised, at the end it was price around $24,000. The next day I came back not wanting to go through with the contract. They refused to give me the $600 back because I sign the paperwork and it would be considered a lost.

  

  Business Response

  Date: 09/24/2024

  We agreed to a deal and the consumer agreed to bring back the remainder of the down payment and take the vehicle the following day. The following day they came in irate and upset about us not not being able to refund them after business hours. We have the check cut and they can come pick it up or we can mail it.

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I was wanted to purchase a car and called and spoke multiple times about the process and being qualified and get loan approved and checked three times that everything was set where I just needed to come pick out the car. I made three confirmation calls about it because I don't live close and didn't want to waste my time. I was lied to and got there and they continued to lie to me and acted like idiots over it trying to work me over with their lies. I don't accept that behavior and no trust after everything they said was complete lies. They even offered to pay me gas money to cover their butts and I rejected and was furious and left. I've had several kias before and never treated so poorly by a lying bunch of crooks

  

  Business Response

  Date: 09/23/2024

  Unfortunately the information Mr. ********* provided online did not match with the application he submitted in person. We informed him of what the lender required based on the info he submitted. 

• Initial Complaint

  Date:08/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase 2017 ******* MKC July 27, 2023 @ World Kia Joliet. The dealership kept my vehicle for 6 days, to fix the problem and dealership return my vehicle Thursday August 8, 2023 @ 4:30pm. The engine light came on August 9, 2023 when I drove vehicle to work and white smoke comes out as your driving the vehicle. I called the lady that sold me the vehicle her name is *********************** and she told me to bring it back Saturday August 3rd @ 8am. I did but I was treated so rude and disrespectful. My vehicle sat back there for 4 hours without being look at, i was the first car in shop. The problem never got fixed, either they fix it or let me take it to a mechanic and they pay for the repairs, how they go sell me a bad vehicle then lie about they fixed it

  

  Business Response

  Date: 08/12/2024

  We fixed the original issue, we apologize you are experiencing further potential problems with the vehicle. We understand you have a service appointment booked and we will do our best to make the visit a quick one!