Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24, 2024 world Kia Joliet received my vehicle. My vehicle was told from ********* back home to Joliet Il. My *** ****** is still under warranty. We found out that the engine needed to be replaced. We had a service consultant ***** who communicated with us in regards to my vehicle. He had advised us since we needed a new engine it would be to replace the coils. He mentioned it wouldnt make any sense to have a new engine and put an old coils. We agreed to please replace them since I use my vehicle to drive my kids around to their locations and I would not want to have any issues. My car was in the shop for over 8 months.When I finally received my vehicle and drove it out of the parking lot, my car was pushing to the left. I called *** took the back and paid for a wheel alignment. When I went to pick up my car again it was still pushing to the left, I called *** again and found out I was never given a wheel alignment because according to *****, the machine was broken but yet I was told I was giving a wheel alignment and paid for it. Now I find out that my coils need to be replaced much to my surprise because I assumed they were replaced when my car was in the shop for eight months and **** told us they would be replaced. As of this date, my coils are not replaced. They are trying to charge me $1000 to replace my coils because they say my car is not under warranty when my vehicle was in the shop for eight months and it was under warranty when all the work was done. *** was suppose to do what was promised to me, the customer. I spoke to Bre from *** consumer affairs. She claimed that because my car is not under warranty its customer pay. Again my car was under warranty when they were replacing the engine and the coils shouldve been replaced at that time and as promised . I paid$1400 to get my car out then another over $200 for a wheel alignment, which was never given to me and the $1400 was under the assumption That my coils were replaced. Honor your word.

  

  Business Response

  Date: 06/26/2025

  We have reviewed your history, unfortunately the coils were a recommendation and you did not approve the job to get done. The quote we last provided you was at employee pricing to help mitigate your cost of the total repair. Please let us know if you would like to proceed. We apologize there may have been a misunderstanding and we appreciate your business. 

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23497987
  
  I am rejecting this response because:
  Due to *** not honoring their word as a company to me the paying customer. We had spoken to **** who was our serivce advisor. **** recommended that the ignition coils should be replaced due to *** installing a new engine. We agreed with ****, we told him to please replace All the old coils with new coils. He stated that we would also need a new battery and radiator replacement. We agreed for *** to proceed with the work. Upon pickup after 8 months being in the shop of ***. About a week later my vehicle was taken back. Finding out that a coil was mis-firing. Much to my surprise because we paid $1453.86 to take my vehicle out tof the shop under the assumption that *** did all the work on my vehicle as Promised!by **** their Service Advisor! *** is trying to charge me to have the coils replaced that should of been replaced the first time. I have left several messages to the manager from Joliet ***. I still have not received a return call. What I want is for *** to finish the job that I was proimised by **** the first time. To top it off I was charged $200+ for a wheel alignment that was NEVER given to my vehicle. It seems like *** charges for services never given. I want *** Joliet to finish the job on my vehicle like I was promised! I callled *** consumer services and talked to 3 advisors which agreed that if *** promised to do work on the vehicle they were Suppose to comply and finish what was promised to the customer. *** from *** consumer stated that she could not due anything since the vehicle is no longer un warrantee. I told *** my vehicle was under warrantee when it was in the shop for over 8 months and when **** told us the coils would be replaced. My car is under ******* miles when under ***'s contract it is still under warantee. I am asking for *** to replace my coils AND please finish the job that was suppose to done in the first place. 
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/21/25: *** paid *********** ********* and they paid the SORENTO Hybrid EX 2025 to *********** off April 9, 2025. Bought the PHeG 3/21/25. *** paid off the SORENTO Hybrid EX 2025 1mo and 3-days later way past the 10-day payoff period. *** shorted me ****** on my refund. 5/29/25: Tire popped during attempt to turn into VCA ******** ***** parking lot. Front right side tire flat. My son and I attempted to **** up the car with the **** provided by World of ***. We removed the lug nuts and tried to remove the damaged tire. **** started to bend and tilt. Tire became stuck as we removed it. Called a friend to use their **** to remove the faulty **** and the damaged tire. Luckily no one was hurt. If it wasnt for our friend, the car wouldve fallen on the tire and slammed to the ground. Made an appointment 5/30/25 at 9:30Am to get the tire replaced at *** in ********* 5/30/25: arrived at ************. We couldnt find the wheel replacement guarantee. Called World of *** Joliet to find out about the policy. They referred back to finance and waited on hold and it rang over and over again. Called back and they reconnected me. Talk to ***** *****. He denied I had the coverage and I disagreed. He retorted snidely, *****, dont put words in my mouth. Pay for the damage you caused and hung up on me. So, I cancelled my appointment and left *** of ******** and went to **** Club and got a new tire to replace the damaged one. Bought and appropriate **** for an SUV 2.5 ton to replace the busted *** **** made for a sedan 1.5 ton. 5/30/25: called to talk to ****** boss, which was the *** The administrative assistant said he wasnt available and will send him the message to call me back. June 3, 2025: Waited patiently for 4-days with no call back. Called back and talked again to the same administrative assistant and she said that the other ** is busy with a customer. She will call me back, she had said. It is 6/6/25 and still no call back.

  

  Business Response

  Date: 06/26/2025

  We issued a payoff check in the amount of ********. The overage amount was ******. We are willing to compensate you for half of what you are asking for in the form of a check. Please visit our store sometime after June 30th to pick up for your check. If you prefer us to mail it, please call ************ and ask to speak with **** or *****. 

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against World *** in Joliet due to an extremely unsatisfactory experience I had with their customer service and the quality of the vehicle I purchased.On (January 21, 2025), I purchased a vehicle from World Kia Joliet and opted for an extended warranty. It was agreed that the payment for the warranty would be deducted from my bank account on the following Monday. Unfortunately, due to issues with my account, the transaction did not go through. I promptly contacted the warranty representative, ***, to resolve the issue. *** assured me he would look into it and call me back, but I never received a follow-up call. Despite multiple attempts to reach him, my calls went straight to voicemail, and my messages were not returned.This lack of communication and follow-up is unacceptable and demonstrates a disregard for customer care post-sale. Additionally, the vehicle I purchased was sold "as-is" without the legally required inspection for used cars, which should provide at least a 15-day warranty. Within a month, the car became inoperable, and dangerous drive and although some 2018 ********** Tiguan models have known recalls for this specific issue, my vehicle's VIN did not qualify for any. The cost to repair the vehicle is approximately $3,500, which I cannot afford. I believe it is unreasonable to continue making payments on a car that is not operational. I have also contacted the dealership's front desk and my salesperson, ***, but received no assistance or concern regarding my inability to reach ***.I am seeking a resolution to have my car repaired without incurring additional costs. I also request that the dealership take responsibility for their lack of communication and customer service.Thank you for your attention to this matter. I hope for a prompt and fair resolution.Sincerely,******** *******

  

  Business Response

  Date: 06/24/2025

  Hi ********, we truly understand how frustrating this has been, and were sorry for the inconvenience. Unfortunately, since the warranty payment didnt go through, the provider canceled the contract per their terms. That said, we want to help were offering to complete the needed repairs at our employee pricing and will provide transportation while your vehicle is being worked on. Let us know how you'd like to proceed.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint due to fraudulent loan activity and verbal abuse I experienced at World Kia Joliet.A loan through ****** was opened without my knowledge, using my mothers identity and my business bank card. Neither of us authorized this. I discovered the fraud only after unauthorized charges were withdrawn from my business account.On May 5, 2025, I visited the dealership to speak with management and resolve the issue. I was calm, respectful, and professional. However, I was confronted by a staff member named *******, who became combative, loud, and accused me of fraud in front of other customers. She called me a scam artist, escalated the situation, and said they would just take the car back. Another employee even encouraged her behavior. I was publicly humiliated, threatened, and treated with complete disrespectall while I was the victim seeking answers.I requested a copy of all documents and the identity of the person who submitted the ****** loan. ******* refused. A manager named ***** later reviewed my paperwork and remained professional. He confirmed that I signed for $4,300, but I originally authorized only $3,465. I was never informed of additional charges or a separate loan in my mothers name. ****** confirmed a person named ****** submitted the loan, not me.This incident involved identity theft, unauthorized credit activity, and public defamation. The dealership has failed to take responsibility or provide a resolution.I am requesting:A full investigation The identity of the person who submitted the loan Copies of all signed documents A written apology for the defamation and public harassment Reimbursement of unauthorized charges If this is unresolved, I will pursue legal action and notify the appropriate authorities.  

  

  Business Response

  Date: 05/29/2025

  On February 28, 2025, Ms. ***** and Mrs. ****** visited our dealership to purchase a vehicle and selected a different model than originally planned. The transaction was completed with both parties present, and the vehicle was delivered on March 1. All terms were reviewed and signed at the time of sale. We received a complaint in May and have since attempted to address the matter directly with Ms. **********

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23339121
  
  I am rejecting this response because: They are lying. No one reached out to me in regards to this matter. I have to sent them several emails, certified letters and personally stopped by the location for a resolution. Also! To make sure my complaint reached the owners ***** and **** I mailed them both certified letters to their place of residence. 
  
  Sincerely,
  
  ********* *****

  

  Business Response

  Date: 06/09/2025

  We understand you may not agree with our previous response. Weve reviewed the matter thoroughly and stand by the details of the transaction as outlined. If theres any new information youd like us to consider, were open to reviewing it.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from world *** in Joliet march 18th, my 1st time seeing the car was at night so most of the damages were not visible but they did inform me about the broken windshield. Other damages include crack in the rear fender, car shakes when hitting the brakes, damage to the hood etc etc. They said they would replace the windshield but never called to make an appointment to do so. Now the check engine light is on and I havent made my first payment yet and theyre telling me that they cant do anything for me because of the warranty. Which is totally unacceptable due to all the hoops I had to jump through to even get the vehicle, down payment and time I spent at the dealership. Ill keep the car if they can fix the windshield and why the check engine light is on, if not I would like to be put in another vehicle or my money back.

  

  Business Response

  Date: 05/28/2025

  We are sorry you are experiencing issues, please contact our service **** head ***** directly at ************. We would like to get you on the schedule to  see what we can do to help.

   

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to obtain a lease agreement required by the state of Indiana for almost 3 years now. I have spoken to *** corporate as well and still have this issue unresolved but have been told many times it will be worked on. It is a short simple form.

  

  Business Response

  Date: 03/04/2025

  We were not made aware of this issue or any issue until we reached out to this customer to upgrade their vehicle.  Once we were made aware of the issue, we coordinated with her on how to resolve it. Today she came in and signed the paperwork to get this issue rectified. 

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 23013731
  
  I am rejecting this response because:

   

  That is completely false. I reached out to the business multiples times over 2023 and 2024. They ultimately told me they were not able/would not complete the form and I had to resort to contacting *** corporate which was also unhelpful. I have case numbers proving so. Which I tried telling you in person but no one cared to listen. 
  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 03/11/2025

  Our management team is going to reach out to you after noon today to help get this handled, sorry for the delay. 

  Customer Answer

  Date: 03/16/2025

   
  Complaint: 23013731
  
  I am rejecting this response because:

  It has been 4 days since *** stated I would receive a call and have not, in addition to the 6-7 days it took for them to even send the BBB message stating they would reach out. This is the exact type of negligence and avoidance that has brought us to this issue in the first place. It should not have taken about 2 and a half years and the near end of my lease to get this resolved. They made their sale and moved on. I would like to add in those 2 and a half years of on time payments for a vehicle that I could never even legally drive due to that simple form not being signed preventing me from registering the vehicle. 2 and a half years of anxiety trying to drive it when I had to and using other peoples cars since I could not use my own, that again, has been constantly paid for. 2 and a half years of anxiety, frustration, and many tears when trying to get it resolved.

  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 03/29/2025

  Please visit us in store and we will get this taken care of for you!

   

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23013731
  
  I am rejecting this response because:
  I will not be coming into the office. I have advised people at your location a few times now you are very far away. And my coming in will not resolve anything. Why did you state you would call that same afternoon in a previous message and that was weeks ago at this point. After waiting quite some time to even state that false potential solution. A formal apology is owed bare minimum. Someone called just asking me to sell my car back to you. So you are capable of calling me when it benefits you but not to resolve a long-going issue. There is no reason this BBB case should be taking this long. Take accountability for the neglect of World Kia Joliet and that is all. You disregarding everything I said in the previous message was rude.
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/06 I was asked by my sister to co-sign for her vehicle. Since I was not with her at the dealership they said the only thing I need to do was send my Id and a bill with my name on it. I went ahead and sent the over and all that was left was to sign some documents in person. We went a few days afterwards and they then stated after signing all documents that I was unable to co-sign for her as I had just lost my job and already had a car being financed.They then told us that we were able to have 2 co-signers and it will help so we then went with my mom and we were approved. During this process I asked several time is this going to affect my co-sign process for my partners vehicle and my credit since it was being ran so many times and was assured it would not. We went to finalize the purchase and I noticed on the documents I was e-signing that it had me as a buyer and my mom as a co-signer and no where was my sisters name on the contract. I told them that I was not the buyer and did not want to sign it and they insisted that it was just the way the contract was since it was 2 co-signers and to not worry. After this my sister had to make sure to get insurance with all our names on it. After this she was unable to get the car until a week later. I then found out that a loan was taken out under my name to purchase the vehicle with an e-sign I did not sign and when I contacted the dealership they stated that they couldnt help me as I shouldve known what I was co-signing for and it is not possible to have 2 co-signers and as far as the loan they do not deal with that and to call the company. I did just that and was told the same thing to call ******** had my name my ssn but incorrect phone number and email. As well as incorrect car but was fixed after conversation. Dealership was called by both me and my sister on seperate occasions and in the end was told my sister can still drive but under my name and only way out is to get another loan to buy me off.

  

  Business Response

  Date: 03/24/2025

  These customer came in with the goal to purchase a vehicle for the family. All parties were willing to help each other get the vehicle within the household. Ultimately, the mother and daughter purchased the vehicle together. They provided us with all the required documentation that both the lender and our dealership required. We were unaware the consumer was unhappy as this is the first we are hearing of this. If you have any other questions please reach out to our management team at ************.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 22986492
  
  I am rejecting this response because: they were very well known of the situation as I called and my sister and the person buying the car did not get the vehicle I did which again is not my car.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 03/28/2025

  We have explained our response in prior correspondence. Our management team is available to speak with anytime @ ************.

   

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 22986492
  
  I am rejecting this response because: Hello , I saw that I could add attached files to better state my case so attached below I have provided clear messages of the buyer (my sister ***** *******) speaking with one of the associates from the world *** of Joliet dealership proving that I was not the buyer and only meant to be a co-signer and getting my information as well to supposedly help my sister get the car when even getting the car had keys and insurance and didnt even receive it till later also showing dates as well when I sent my information ****** to my sister as I was not present they somehow were able to open a loan under my name and ssn but my sister phone number and email and supposed signed document when I was not there to sign anything so not sure how that was done for the dignifi loan. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/10/2025

  As stated in prior communication, please come into the store to discuss this with our management team. We would like to review what your options might be at this time. Please ask for ******* or *** when you arrive.

   

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 22986492
  
  I am rejecting this response because:
  Not once has any accountability been taken through any of these messages nor through phone call so how is going in office any different? As I have already previously said as well I already said what I would like in return and you have replied many times with the same response in the sense that what I have asked for is not what you guys are okay settling with so if that is not what is going to be spoken about I will not waste my time or gas on you guys (as you guys are about 40 minutes away from me)and i will just have to take this a further route.
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently completed an online World Kia Joliet credit application with the intent to acquire a vehicle from the dealership. I was later contacted by an employee/representative to discuss coming in person to finalize paperwork. I was told that there was a special no money down payment program/promotion and was reassured that I qualified for a vehicle with the 0 money down offer. However, when I arrived for my appointment, circumstances were completely different. This is completely wrong! After providing verification of ID, proof of income/paystubs, a copy of a bill with my mailing address on it, I then had my subpar credit pulled and found out I needed a cosigner in order to drive off with a vehicle. After declining the cosigner option, I left without any vehicle. I believe I was completely deceived by the company. This is a sheer lack of integrity and false representation to scam innocent people! I would like the company to do what they promised me which is the opportunity to acquire a vehicle with no money down regardless of credit, income, etc. Dishonesty in any form is NOT okay!

  

  Business Response

  Date: 02/01/2025

  Mr. ********** we did acquire an approval for you through credit acceptance corporation! Our lenders do offer programs with little to no money down but it is credit and vehicle dependent. We just did not have the inventory that worked at the time when you came in to purchase. We will continue to search for a vehicle that fits your approval. Feel free to reach out @ ************ and ask for a sales manager.

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new *** soul from *** and when purchasing the vehicle it came with a warranty package. The warranty was based on time 60 months or ******* miles. My car began having stater issues within my warranty period. I had time left on the warranty and less than 40k miles on the vehicle. I took my *** soul to the dealership to for a diagnostic test and showed them a video of my starter not catching when turning my key. I also brought to their attention a recall *** announced that may cause an issue with the starter as well. They said they could not replicate the issue in shop so there was nothing they could do. A few months later the issue persisted and I brought my vehicle back. They watched the video again and diagnosed the issue as a failing starter. They then quoted me to fix it and stated my warranty was up (60 months) so it was my responsibility to pay the repair costs of the failing part. I brought up that I had a warranty and brought the car in previously for this issue but am very upset that only now after the warranty is up did they want to acknowledge the problem. They did not want to address it when they were financially responsible and now want to charge me to repair it.

  

  Business Response

  Date: 02/04/2025

  When a vehicle is having an issue and it's brought into the shop, we need to be able to duplicate the issue in order to get it covered. Intermittent issues are tough when we can't duplicate it and it's a concern for our customers. We would be willing to discount the repair 10% to help. 

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22835913
  
  I am rejecting this response. I have video and witness evidence of the malfunction occurring prior to my warranty ending. I even showed the video evidence to the technician at the *** dealership. He could not duplicate the problem. He also could not duplicate the problem after my warranty was up but wanted to charge me to fix it based off the video then suddenly could duplicate it. The repairs were already completed by another shop because *** refused to acknowledge the issue for months and it cost me roughly $900 since the part they refused to replace also drained my battery due to its malfunction. No I will not accept 10%. I would like my mechanics fees covered for their negligence, wasting my time, and causing further damage to my vehicle by dismissing the problem. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 02/11/2025

  Unfortunately because we were unable to duplicate the issue after several attempts we could not get the warranty to cover the issues you described. We always push for things to be covered because we can get a paying job into our shop at no cost to our customers. We apologize we could not assist. We can not cover any fees for you.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/12/2024 I went to the dealership to look at possibly purchasing a vehicle. During the process, I gave one of the dealers my driver's license. I did not find a vehicle that I'd like to purchase, so I left with my father. I got back home and noticed the dealer forgot to hand me back my license. I then contacted them multiple times trying to get it back, but they have refused each time, saying they can't mail it to me. I have no license to drive to **********************; it's over a half hour away from where I stay, and they are still refusing to mail it back to me.

  

  Business Response

  Date: 01/03/2025

  ****, this is the first time our management team is hearing about this. Sorry for the inconvenience. We will be mailing your license to the address listed on it right away.