Complaints
This profile includes complaints for Transformco's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6,288 total complaints in the last 3 years.
- 2,217 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business was contact in June to fix my refrigerator. They have been out three times and continues to put in parts. A compressor was put in and failed. With the protection agreement after three times, they are to replace the refrigerator. This is not being done. I am diabetic and a senior and need a refrigerator. They said they can't come out for two weeks which is unacceptable.
Business Response
Date: 10/24/2022
October 24, 2022
BBB Customer Relations
**********************
330 ****************., Ste. #****
*******, ** 60611
Reference Number:18164690
Re: **** And ***********************
Dear BBB Customer Relations,
We have completed the investigations of **************** complaint regarding the refrigerator and her dissatisfaction that it was not repaired in a timely manner.
First, we would like to apologize for any inconveniences or frustration **************** may have experienced in this matter. The satisfaction of our members and customers is our top priority.We value **************** as a loyal customer and we regret the delay in resolving this issue. For clarifications, with any service-oriented industry,there is always going to be the possibility that appointments might need to be rescheduled. While there are various factors that can cause this to happen, in this case, the technician needed to spend longer at one stop and was unable to complete his route. Technicians make every effort to complete their assigned routes every day. Unfortunately, there are days when this is not possible. I am sorry she was not notified of possible rescheduling within a reasonable time. As of today we show the repair for the refrigerator was completed on October 22nd. If the refrigerator was still not working she can contact me directly via email for further assistance. With this being said, since we show the repair was completed we have closed our file.
Again, we apologize for any problems or frustrations that **************** may have experienced with Sears. We do value our customers and strive for their complete satisfaction including a reasonable resolution of any complaints or problems whenever possible. If you have any further questions, you may contact me directly via email.
Sincerely,
***********************
Regulatory Complaints Specialist
Email: ******************************************************************************Initial Complaint
Date:10/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Repair appt Aug 4 for non cooling refrigerator. Parts ordered and paid for. Total: ******. Repair was unsuccessful. I scheduled new appointment on 8/6 for 9/8. Waited a month. The evening before the appointment, Sears canceled. I have been trying to reschedule by phone and online but am not successful. I cant reach a live person and I cant get an appointment. I just want my expensive refrigerator repaired. I had to replace it because I would have been without for much too long. It is unprofessional. And because it is a Kenmore Elite only Sears has the right to repair. Any other voids the warranty. Im stuck in a nightmare. Please help. Thank you.Business Response
Date: 11/05/2022
November 5, 2022
Customer Relations
******* **********************
330 ****************.,Ste. #****
*******, ** 60611
Re: # ******** *******************************Dear BBB Customer Relations:
Before going further, we do want to note that due to the ongoing COVID-19 pandemic, we are experiencing longer than normal response times to work with a representative. We have been impacted by the global supply chain shortage which has caused delays in processing concessions and benefits. The pandemic has also impacted repair services, availability of parts, and delivery of replacement products. We apologize for any delays and inconveniences resulting from this pandemic. We are doing our very best to provide the services as safely and quickly as possible including our responses to complaints such as those filed with the BBB. We appreciate everyones patience.
That being said, ******************** currently has a scheduled repair appointment on November 23, 2022, and we are working with our service department to get something sooner. If we are able to get an earlier appointment ******************** will be notified. Since we were able to confirm that ******************** has a pending service appointment to finalize the repairs on her refrigerator we respectfully asked that this file be closed. Should ******************** have any additional questions or concerns, she is welcome to contact me via email at ***************************************We apologize to ******************** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
*********************
Regulatory Complaints Specialist
Transform SR *********************************Customer Answer
Date: 11/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I do not wish to close the file until the repair is made to my satisfaction. Scheduling a service call 3.5 months after the original is not satisfactory and while I understand they want the file closed, I still do not have a working refrigerator. I appreciate BBB because I feel that if I hadnt contacted you, I wouldnt have had a response. Please allow me to contact you when I have a working refrigerator. Thank you.
Sincerely,
*******************************
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