Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ambulance Services

Superior Ambulance Service

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

This business has 2 alerts

Complaints

This profile includes complaints for Superior Ambulance Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Superior Ambulance Service has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 159 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/12/23 I paid a deposit of $731 for ambulance services. A claim was filed with ******** and my Supplemental ins carrier, Mutual of Omaha. In Feb 2024 Superior was reimbursed by the insurance companies for all reasonable and customary charges. I have called repeatedly to try to get my $731 deposit back, but they have always said they're working on it, be patient.The Acc# is 23-329131 I am filing this complaint on behalf of my spouse, *****************, as authorized rep.

      Business Response

      Date: 06/11/2024

      This refund was processed on 6/10/2024. Please allow 3-5 business days for this amount to be reflected back in your account. 

      Customer Answer

      Date: 06/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:05/31/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Originally received a bill for a $6565.00 for an 8 mile ride for a non-critical patient. (Which was itself ridiculous. The hospital called them without explaining us all the details. )When I called them and gave my insurance details, they submitted $7390.00 to my insurance. They increased the *** Base rate 2 by $825 without any reason. I called them for an explanation and the all the customer ********************** could say was that after reviewing the details, they increased the price but no other explanation is available. Account # *********

      Business Response

      Date: 05/31/2024

      This rate was increased after submitted to insurance. We have decreased the balance to reflect the original base rate of $5500. Your balance owed is now $653 and an updated statement will be sent in the mail as well. 

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ambulance service was billed incorrectly to ********** blue shield and claim was denied. I informed superior they needed to rebill using the proper codes but they have not been competent enough to resubmit the bill and they now sent me to collections for non-payment. They should send themselves to collections as it's their error according to ********** blue shield.

      Business Response

      Date: 05/28/2024

      We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********* **** (Superior)reviewed the matter in question.

      Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to ********** Blue Shield, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.

      BCBS did not pay the line item of ***** for the EKG.Please advise which code they are advising to resubmit this as the proper code for EKG is *****.

      If there are any questions, please contact our Customer ********************** department at ************.

      Sincerely,
      *************************
      Manager of Revenue Cycle
      Superior Air-Ground Ambulance Service, ****
      ********************************************************************
      **********************************************************

      Customer Answer

      Date: 05/28/2024

       
      Complaint: 21727279

      I am rejecting this response because:  According to BCBSIL the provider needs to resubmit the claim.  I have no idea what code should be used on this as I'm not a ******.  BCBS informed me that I should send the *** to the provider showing that my responsibility according to them is zero.  I have attached the claim.  Superior ambulance should go ahead and resubmit the claim.  Maybe the idiots at ********** will pay the bill.

      Sincerely,

      *************************

      Business Response

      Date: 05/29/2024

      Unfortunately Superior is unable to resubmit the claim as the claim was correctly submitted with the proper codes. If you would like to have BCBS contact us directly to advise which code they would like us to use, please have them contact our Customer ********************** department at ************.

      Customer Answer

      Date: 05/29/2024

       
      Complaint: 21727279

      I am rejecting this response because:  I spoke with BCBS - spent an hour on the phone with them yesterday.  Asked them for the code that would be acceptable - they did not have a code and simply said the business needs to resubmit with the right code.  I have also filed a complaint with the ************************ against bcbsil.  At this point I have spoken with bcbs - they are putting the responsibility on the ambulance company.  The ambulance company is putting the responsibility on the insurance company.

      I would pass along the phone number for the ambulance company but that would do no good as they do not answer their phones.  If they want to conduct commerce they should answer their phones.  

      I have spent all the time I'm going to on this.  If the ambulance company wants to resubmit they should - if they don't want their money then don't.  It's up to you.


      Sincerely,

      *************************

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company sent me to collection for the wrong amount. They keep hanging up on me and putting me on long phone call holds and then disconnect the line. They refuse to look into the error and help.

      Business Response

      Date: 05/16/2024

      We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********* **** (Superior)reviewed the matter in question.

      Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to ********** Blue Shield, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.

      The amount not paid by BCBS is $460 and this is the amount that was sent to Credence.

      If there are any questions, please contact our Customer ********************** department at ************.

      Sincerely,
      *************************
      Manager of Revenue Cycle
      Superior Air-Ground Ambulance Service, ****
      **************************************************
      **********************************************************

    • Initial Complaint

      Date:05/14/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am reaching out to file a formal complaint regarding an egregious violation of the "No Surprises Act" by Superior Ambulance Service, which has adversely affected me as an out-of-state ******** member. Despite the protections afforded by this legislation, I received an unjust balance bill from Superior Ambulance Service due to being treated as an out-of-network patient.The "No Surprises Act" explicitly prohibits surprise billing for emergency services, regardless of whether the provider is in-network or out-of-network. It is concerning that Superior Ambulance Service, despite being aware of my ******** member's status, failed to adhere to these federal regulations and subjected the individual to unwarranted financial burdens.This situation not only constitutes a clear violation of the "No Surprises Act" but also demonstrates a disregard for the rights and well-being of ******** beneficiaries. Such practices undermine the integrity of the healthcare system and place undue stress on vulnerable populations.I urge the Better Business Bureau to investigate this matter promptly and take appropriate action to ensure that Superior Ambulance Service rectifies the situation, ceases such unethical billing practices, and provides restitution to the affected ******** member.Thank you for your attention to this urgent matter. I trust that the Better Business Bureau will uphold consumer rights and hold Superior Ambulance Service accountable for their actions.

      Business Response

      Date: 05/16/2024

      We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********* **** (Superior)reviewed the matter in question.
      Superior is not contracted with ******************* so the patient may contact ******************* directly in order to get the claim processed. The No Suprises Act also does not include ground ambulance.  
      If there are any questions, please contact our Customer ********************** department at ************.
      Sincerely,
      *************************
      Manager of Revenue Cycle
      Superior Air-Ground Ambulance Service, ****
      **************
      ******************
      **********************************************************

    • Initial Complaint

      Date:05/08/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/11/2023, my daughter was transported by Superior Ambulance to a different hospital. I have a few issues with Superior.1. Fraudulent billing. My daughter was cared for by an EMT, who is qualified to provide BLS (Basic Life Support). Superior charged for ALS (Advanced Life Support). This is an inaccurate charge on the bill that I have been trying to contact Superior to have corrected.2. No customer **********************. I have been unsuccessful in speaking to anyone at Superior that can assist me to discuss my concerns about the bill I received. I have called numerous times, every agent I have spoken to informs me I need to speak with a supervisor. A supervisor is never available to speak with me, the agent will transfer me to a supervisor's voicemail, however I have never received any phone call back after multiple messages left. I have also sent emails to Superior and never received a return message or phone call. 3. Inaccurate billing. My BCBS insurance has sent partial payment to Superior. I received 3 statements from Superior, the payment from BCBS was not reflected in the last 2 statements after BCBS sent payment to Superior. Each statement received from Superior reflected the amount in full without the insurance payment. The full amount was also sent to collections, despite them already receiving partial payment. Because of the billing issues I have had, I have not paid the bill. I have been unable to discuss any of these issues with Superior, therefore I have now been sent to collections because I have not paid the bill. My goal is to be able to finally speak with someone on my billing concerns to accurately reflect services rendered.

      Business Response

      Date: 05/08/2024

      We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ******** **** (Superior)reviewed the matter in question.

      Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to ******************** patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.

      As a reminder, this service was ordered by a physician,and should be reimbursed as such by the insurance plan. Superior is willing to appeal to your insurance company on your behalf. Please complete the attached paperwork and return in order for us to do so.

      If there are any questions, please contact our Customer ********************** department at ************.

      Sincerely,
      *************************
      Manager of Revenue Cycle
      Superior Air-Ground Ambulance Service, ****
      **************************************************
      **********************************************************

    • Initial Complaint

      Date:05/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 1, my dependent child took a medically necessary ambulance, chosen by the hospital, Superior Ambulance, to take us to a pediatric ICU at another hospital. Superior ambulance then sent a bill to my insurance, and a separate bill to me. The bill I received was not the same bill as the one sent to my insurance company. They used improper coding to "double bill" for services that were already paid by my insurance. They also claimed on my bill that the amount paid by my insurance company was less than it actually was, and the total on my bill was higher than the bill sent to the insurance company, BCBS. When I called BCBS they said that Superior Ambulance used bad coding practices to "balance bill" me but there was nothing they could do to enforce this since Superior Ambulance was out of network. Superior Ambulance also sent me to collections at the same time they sent me the bill, and even though most of the bill has been paid, I'm getting letters from a collection agency claiming I owe the full amount. I have been trying to contact the company for an appeal but they are not reachable and will not return my calls at this time.

      Business Response

      Date: 05/08/2024

      We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********* **** (Superior)reviewed the matter in question.

      Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to BCBS, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.

      As a reminder, this service was ordered by a physician,and should be reimbursed as such by the insurance plan. Superior is willing to appeal to your insurance company on your behalf. Please complete the attached paperwork and return in order for us to do so.

      If there are any questions, please contact our Customer ********************** department at ************.

      Sincerely,
      *************************
      Manager of Revenue Cycle
      Superior Air-Ground Ambulance Service, ****
      **************************************************
      **********************************************************

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 9th of 2023 **** was transported from *************** in ******* to ******** in *********. The transport service did NOT file a claim with ***** insurance(Network Health Insurance) and did NOT send a bill until February 26,2024. He has made repeated attempts to contact Superior Ambulance Service(both by phone AND letters). Network Health has tried to contact them as well. Superior is now threatening to send the bill to collections. The bill should be covered in full by Network.

      Business Response

      Date: 05/03/2024

      Please provide the patient's insurance information as Superior could not verify eligibility with the information provided by the hospital.

      Customer Answer

      Date: 05/03/2024

       
      Complaint: 21661894

      I am rejecting this response because:I have sent two letters (March 23 2024 and April 8 2024) with my insurance information and they have not contacted Network Health or me.

      Sincerely,

      *************************

      Business Response

      Date: 05/06/2024

      Please reply with a copy of the letter sent as this has not been received. 

    • Initial Complaint

      Date:04/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/23/23 I had a heart attack and had to be transported to St. Lukes in *********, **. Superior Ambulance billed $4,325.00. My insurance only applied a discount at the time which Superior did not apply. Superior said they don't do discounts with insurance companies. I then appealed to my insurance company to cover some of the cost. I spoke with Superior and let them know I was working with my insurance company and was waiting for their response. Superior then sent me to a collection agency while in the process. I called Superior and set up payment plan of $360 per month and did an appeal to my insurance company. I paid my payments on time each month. In the end my insurance ended up paying and now Superior owes me a refund of $414.36. I have been trying for months to get my refund and their customer ********************** just continually tells me it has been sent to the finance department and will not call the finance department to check on my refund. When I ask them for the number to call the finance department myself they will not give it to me.

      Business Response

      Date: 04/04/2024

      We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of *********, **** (Superior)reviewed the matter in question.

      Superior sent out the refund on 4/3/2024. Please allow time for this refund to be sent through the mail and arrive at your location.

      If there are any questions, please contact our Customer ********************** department at ************.

      Sincerely,
      *************************
      Manager of Revenue Cycle
      Superior Air-Ground Ambulance Service, ****
      ***********************
      ********, ** 60126
      **********************************************************

    • Initial Complaint

      Date:04/03/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***************************** I am a disabled veteran I have a bill with prompt ambulance for $2248.69 superior ambulance billed ******** instead of Billing the veterans administration and the VA never got the bill they have ruined my credit report I am trying to buy a home for disabled veterans I didnt know about bill until I was trying to purchase a home I contacted superior ambulance billing they said that they would bill the proper authorities and that they would notify their debt collector ********* and Associates to remove the error from my credit report they refuse to do so until the VA pays to bill I think this is wrong its holding me up from bettering my life and they should not punish me for their error they billed the wrong place not me it should be removed from my credit report immediately but they refuse to do it until the VA pays and thats not right thats their error they billed The wrong company I hope you will get this resolved for me so this can be taken off of my credit report so that I could buy a home

      Business Response

      Date: 04/04/2024

      Please provide the specific account number so we can look further into this. 

    Superior Ambulance Service is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.