Business Profile

Ambulance Services

Superior Ambulance Service

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

This business has 2 alerts

Pattern of Complaints

Complaints

This profile includes complaints for Superior Ambulance Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

159 total complaints in the last 3 years.
38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/24/24 I went to the Swedish American / UW Health Emergency Room in *********, IL and ended up requiring an emergency appendectomy. Upon learning of the appendicitis, the hospital immediately started me on antibiotics and morphine. I was then told I would need to be transferred to the bigger hospital within their network in ********, ** to have surgery. I had already been admitted to the hospital network and was in an emergency situation under duress and on morphine. Although I was not in a condition to think critically, my husband asked the ER doctor if he could just drive me and was told he could not as I'd be discharged and have to start the process over / it would be AMA. The hospital arranged transport by ambulance. They arrived 2 hours later and transported me 14 miles. I am on a payment plan with the hospital as all of that care was in network, but Superior Ambulance is billing me out of network. I was never informed that they are an out of network provider. They have predatory billing practices and rely on people in emergency situations, under duress. When I called their billing department the first ****** I spoke to was exceptionally rude. I'm happy to go into more detail about this as I took notes that day. I have filed an appeal with my insurance company and have kept Superior Ambulance updated that my insurance company stated that a decision is set to be made by 8/24/24; however, I have continued to receive additional bills; I have an email from them stating that they "can't hold the account while [I] appeal". The latest bill states "Your account is past due. Please remit payment upon receipt. Further delay will result in continued collection activity." My credit score is 800, and Superior's predatory practices and borderline illegal (surprise balance billing violations) could be the reason for even more financial hardship. I do not have the money to pay. The number listed below is the amount insurance has already paid the company for a 14 mile ride.
Business Response
Date: 08/19/2024
We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of Illinois, **** (Superior)reviewed the matter in question.

Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to BCBS, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.

As a reminder, this service was ordered by a physician,and should be reimbursed as such by the insurance plan. Superior is willing to appeal to your insurance company on your behalf. Please complete the attached paperwork and return in order for us to do so.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, ****
************************************
**********************************************************
Customer Answer
Date: 08/20/2024

Complaint: 22157771

I am rejecting this response because:
a) I have filed an appeal with my insurance company. I have an email from Superior stating that my account cannot be held while the appeal processes. I plan to go to any length necessary to fix this as I do not have the money to pay the surprise balance bill I received. I need Superior to hold the account while I go through these steps.
b) ~$4,500 already paid by my insurance company more than pays for the 14 mile ride between hospitals; price gouging for a literal ride with an EKG lead is unacceptable. Superior has already profited immensely from this, and asking for more than the amount paid AND not holding the account while appeals process is purely greed and extortion.
Sincerely,

***************************
Business Response
Date: 08/21/2024
Superior will place the patient's account on hold once the completed appeal documents are received that were sent in the previous response.
Customer Answer
Date: 08/22/2024

Complaint: 22157771

In the state of Illinois surprise balance billing is illegal. The ambulance service was provided in the state of ******** while I had already been admitted to an in-network hospital. I was never informed that Superior Ambulance was an Out-of-Network provider. Superior Ambulance is currently operating on illegal practices. As stated in the attached BCBS appeal paperwork I just received today, 8/22/24, Coding practice utilized by this Non-Participating Provider is inconsistent with current coding protocol.
If this is not resolved by one of the following options, my next steps will be to file a complaint with the Illinois Department of Insurance and the Illinois Attorney Generals Healthcare Bureau.
Option 1) The remaining balance is cleared to $0. Superior has already received ~$4,500 from my insurance company.
Option 2) The bill is coded with current coding protocol as per state of Illinois laws.
As a reminder, I do not have the money to pay the bill. I am a local teacher with two small children.
Attached: BCBS appeal paperwork

***************************
Initial Complaint
Date:08/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a statement from my insurance that they paid this company 2135 for service that NEVER took place. I was discharged on July 9 2024 and my husband picked me up from the hospital on the said day. I want them to refund my insurance company.
Business Response
Date: 08/19/2024
Please provide a copy of the explanation of benefits in order for us to look further into.
Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Approximately ****** my mother (dob 1-9-1930) was taken to ************** for a fall by her towns fire department. She checked out fine (no injuries). Mt ****** called this company to give her a ride home (only needed a cab). 11 months later they billed her $1886.00 for a 2.5 mile trip and added pulse charge of which they did not do. I called them and explained this is more than her total monthly income and was outrageous for a simple ride home. They said to file for assistance with Mt ****** but that only covers their charges not this company. She does not have the ability to pay this and they state her insurance rejected it. Am willing to pay for the 2.5 mile ride home above a standard taxi price but limited to $100, which is still high. They also misrepresented this by saying they took her pulse (not done/unneeded). She is 94 on a fixed social security income and still lives at home independently but was not explained less costly option nor able to understand since cognitively unable to comprehend the situation at her age. Now they are harassing her and have been extremely rude in my attempts to settle this matter
Business Response
Date: 08/16/2024
We are responding to the complaint filed. We take all complaints seriously and investigate all facts
involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of Ohio, Inc.
(Superior) reviewed the matter in question.

Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill
for the transportation services to MCR-Aetna, the patients insurance provider.

We are encouraging the patient to contact the insurance company to appeal the unpaid amount. Please advise our customer ********************** department of the action that is taken with the insurance, so that we can allow time for an additional payment. In the event that no additional payment is made, our customer ********************** department is able to work with the patient to establish a payment plan.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, Inc.
********************************************************************
**********************************************************
Customer Answer
Date: 08/16/2024

Complaint: 22147485

I am rejecting this response because:

Sincerely,

*************************
Business Response
Date: 08/19/2024
We are responding to the complaint filed. We take all complaints seriously and investigate all facts
involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of Ohio, Inc.
(Superior) reviewed the matter in question.

Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill
for the transportation services to MCR-Aetna, the patients insurance provider.

We are encouraging the patient to contact the insurance company to appeal the unpaid amount. Please advise our customer ********************** department of the action that is taken with the insurance, so that we can allow time for an additional payment. In the event that no additional payment is made, our customer ********************** department is able to work with the patient to establish a payment plan.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, Inc.
********************************************************************
**********************************************************
Customer Answer
Date: 08/20/2024

Complaint: 22147485

I am rejecting this response because: it will take more than 7 days to file appeal and get response. Need more time to get insurance to send appeal disapproval letter with reason for being denied

Sincerely,

*************************
Initial Complaint
Date:08/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $460 on 6/24/24 for an ambulance bill that was later adjusted by insurance to only $60 owed from me. I called Superior on 7/19/24 to discuss the over payment and they assured me a refund was on its way to me. It is now 8/12/24 and I not only have not received a refund still but when I call, I've been hung up on twice. This company has stolen $400 from me and is refusing to return it.
Business Response
Date: 08/13/2024
This refund has been processed. Please allow 3-5 business days to receive payment.
Initial Complaint
Date:08/09/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I drove to ******************************************** room with a kidney obstruction where I was given a high dose of pain medication. They could not treat me at the hospital located in ****** so was transported to ***************************** by Superior Ambulance. I was unaware that hey were not associated with the hospital and not give the horrendous price they charge. If has any awareness of what was going on I would have contacted a relative to transport **** have received a check from my insurance company to pay them ******** that I will be sending to them for payment. The amount they sent me an invoice for was $ ********. I have attached a copy of both below. This business is talking advantage of people and not being upfront at all.
Business Response
Date: 08/13/2024
We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of Ohio, **** (Superior)reviewed the matter in question.

Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to ******************** patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.

As a reminder, this service was ordered by a physician,and should be reimbursed as such by the insurance plan. Superior is willing to appeal to your insurance company on your behalf. Please complete the attached paperwork and return in order for us to do so.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, ****
************************************
**********************************************************
Customer Answer
Date: 08/20/2024

Complaint: 22117568

I am rejecting this response because: While I appreciate the business's offer to work with my insurance company to help get the services covered. It does not address the actual complaint of not disclosing that Superior was a separate business from ************** and out of network of my insurance. Like I said before I was under a heavy dose of medication and barely remember being transported to another hospital. I would have never agreed to the services if I was disclosed the cost and that they were out of network.

Sincerely,

*****************************
Business Response
Date: 08/21/2024
We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of Ohio, **** (Superior)reviewed the matter in question.

Costs of transport are not discussed by our crew members with patients.

At this time, Superior is able to appeal with the patients insurance with the documents sent in the prior response.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, ****
************************************
**********************************************************
Customer Answer
Date: 08/26/2024

Complaint: 22117568

I am rejecting this response because:
I do not believe with that the quoted response from the business stated below is a fair or legitimate business practice:
"Costs of transport are not discussed by our crew members with patients"
If cost is not discussed with a customer and a patient went to a insurance verified in network hospital and is surprised with a "transport" that is out of network while the patient is under the influence of a high dose of medication how is this a fair business practice. Superior should be upfront and clear that it is not a part of the hospital and it only a contractor so patience will not have to deal with very large surprise hospital bills for a short transport.

Sincerely,

*****************************
Initial Complaint
Date:08/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 5-21-2024 I was walking at *********** in ****************. A car hit me slightly andI fell to the ground. The car stopped , we spoke , he left and I continued to walk. A police car and ambulance pulled up and offered assistance. I refused told them I was ok. Now I am getting billed $900. I called and was told i must pay. I did not call them,, I refused assistance, and I dont think I am at fault. The person that hit me maybe,. they told me they are going after him also. How am I at fault. I sent them a letter to this affect but did not get a response. I have called twice with no avail. I dont see how they can just bill me for $900 for showing up at the park.
Business Response
Date: 08/02/2024
We are responding to the complaint filed. We take all complaints seriously and investigate all facts
involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of Indiana, Inc.
(Superior) reviewed the matter in question.

Superior will be waiving this balance due to 911 not being called requesting assistance.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, Inc.
************************************
**********************************************************
Initial Complaint
Date:07/22/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is an ambulance service thats trying to charge me for the discounted amount through my insurance. The insurance had paid the amount that was contracted, and they are trying to charge me that discounted amount. When I tried to call superior , I was verbally abused by the person on the line. He wouldnt let me explain that the insurance will not allow me to call a 3 AM at call, instead he continued to accuse me of not wanting to comply. I cant control what the insurance will or will not do. The insurance said to have them fax ************** or email ************************ And make it attention provider relations.
Business Response
Date: 07/24/2024
Contractual allowances have been added per the contract Superior has with your insurance to close your account as it has been paid in full. Your account balance is zero.
Customer Answer
Date: 07/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Superior Ambulance service charged a total of $7,940 for a 13-mile ride from hospital to hospital on May 26th, 2024. We had no choice but to take it for my 2-year-old son who had low oxygen. The ambulance took 2 hours to show up after the call which obviously was not an emergency. It is baffling this is the cost of an ambulance. $6,600 for the base rate, $100 for oxygen therapy, $460 for pulse oximetry, $400 for 3 lead EKG monitor, and $60/mile at $780. I contacted my insurance, BCBS, and they advise they treat ambulances as out-of-network providers and only covered a portion. We are stuck with a giant bill. I called Superior too, and they said that is the cost of the service. However, when pressed, the woman I spoke with said they could settle the account today with $1000 off the bill! If that was the cost of service, how can a billing rep immediately reduce a bill by $1000?!?! There is no way an ambulance ride can cost almost $8 grand. I understand salaries, overhead, specialty equipment, etc., but a 13-mile ride for a 2-hour wait is astronomical and needs to be reduced.
Business Response
Date: 07/03/2024
Please provide the name and date of birth of the patient or the account number that appears on the invoice in order for us to review further.
Customer Answer
Date: 07/04/2024

Complaint: 21936890

I am rejecting this response because: they requested the account number on the invoice, which is *********.

Sincerely,

***********************************
Business Response
Date: 07/08/2024
We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********* **** (Superior)reviewed the matter in question.

Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to BCBS, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.

As a reminder, this service was ordered by a physician,and should be reimbursed as such by the insurance plan. Superior is willing to appeal to your insurance company on your behalf. Please complete the attached paperwork and return in order for us to do so.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, ****
**************************************************
**********************************************************
Customer Answer
Date: 07/09/2024

Complaint: 21936890

I am rejecting this response because: I am adding attachments.

Sincerely,

***********************************
Initial Complaint
Date:06/26/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Background:On December 11th, 2023, I was admitted to *************** and subsequently required open-heart surgery. My doctors determined I needed transfer to *********************** for this specialized procedure. Superior Ambulance Service transported me between the hospitals.Issue:I received a claim from my insurance company, **** IL, for the ambulance service provided by Superior. My portion of the bill totaled $425, which I paid in full. My insurance also paid their allocated amount. However, Superior Ambulance is now demanding an additional $579.39 because they are considered "out-of-network" with my insurance plan.Grounds for Complaint:Lack of Transparency: *********************** nor Superior Ambulance informed me at the time of service that the ambulance transport would be considered out-of-network with my insurance. Had I known, I could have explored alternative in-network transportation options.Financial Burden: The unexpected out-of-network charges create a significant financial hardship, especially considering the substantial costs already associated with the surgery itself.Poor Customer **********************: Attempts to reach Superior Ambulance customer ********************** have been unsuccessful, further adding to the stress and frustration of this situation.Request:I request a thorough investigation into this matter. I believe these charges are unfair due to the lack of transparency regarding the out-of-network status. I urge Superior Ambulance to re-evaluate my claim and consider the following options:Waive the remaining balance entirely.Negotiate a reduced rate that aligns with in-network charges.I have included all relevant documentation, including the **** IL Explanation of Benefits and any communication with Superior Ambulance, for your reference. I consider this dispute to be legitimate and expect a serious and prompt resolution.Thank you for your time and attention to this matter.Sincerely,
Business Response
Date: 06/26/2024
We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********* **** (Superior)reviewed the matter in question.

Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to BCBS, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.

As a reminder, this service was ordered by a physician,and should be reimbursed as such by the insurance plan. Superior is willing to appeal to your insurance company on your behalf. Please complete the attached paperwork and return in order for us to do so.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, ****
**************************************************
**********************************************************
Customer Answer
Date: 06/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am attaching the signed copy, so that superior ambulance can talk directly with the insurance company

Sincerely,

*************************
Initial Complaint
Date:06/25/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Appeal - Account #******** I am writing to appeal charges for my son's emergency ambulance transport (3/11/2024, Account #*********. My insurance covers ground ambulance with no copay in emergencies.You billed my insurance $3,818 (leaving a $60 balance) but billed me $4,872. This "balance billing" or aka double billing practice violates the No Surprise Act, and records with the Better Business Bureau indicate this is a repeated practice. i have spent two days and almost 5 hours in attempting to resolve this situation.I request a bill reflecting the in-network rate with BCBS HMO ($60).Thank you for your prompt attention to this matter.Sincerely,MC ************
Business Response
Date: 06/26/2024
We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ********* **** (Superior)reviewed the matter in question.

Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to BCBS, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.

As a reminder, this service was ordered by a physician,and should be reimbursed as such by the insurance plan. Superior is willing to appeal to your insurance company on your behalf. Please complete the attached paperwork and return in order for us to do so.

If there are any questions, please contact our Customer ********************** department at ************.

Sincerely,
*************************
Manager of Revenue Cycle
Superior Air-Ground Ambulance Service, ****
**************************************************
**********************************************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

This business has 2 alerts

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Superior Ambulance Service is NOT a BBB Accredited Business.