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Business Profile

Ambulance Services

Superior Ambulance Service

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Superior Ambulance Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Superior Ambulance Service has 3 locations, listed below.

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    Customer Complaints Summary

    • 159 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************* hired this service to transport me to a skilled nursing home from the hospital. The ambulance service does not make agreements with insurance companies. Further, they overcharge by almost $100 so they can say they will give ********************* confirmed the price concern. Lastly, I reached my out of pocket maximum cap and they are continuously harassing me for a payment with threats of sending me to collections. Read their reviews as they have continuously overcharged people and added special fees. How sad to extort money from the sick and elderly.

      Business Response

      Date: 10/05/2022

      Superior Air-Ground Ambulance Service of Illinois, **** (Superior) has provided ambulance transportation to the patient.  As a courtesy Superior submitted the bill for the transportation services to the patients insurance company; however, the insurance company only approved a portion of the charges billed. Superior is not in network with ********** Blue Shield of Illinois (**********); therefore, we are not required to accept **********s fee schedule.

      As a reminder, this service was ordered by a physician, and should be reimbursed as such by the insurance plan.We are encouraging the patient or a family member of the patient to contact the insurance company to appeal the unpaid amount. Please advise our customer ********************** department of the action that is taken with the insurance, so that we can allow time for an additional payment.

      Sincerely,
      *************************
      Manager of Revenue Cycle
      Superior Air-Ground Ambulance Service, Inc.
      395 *********.
      ********, ** 60126
      **********************************************************

    Superior Ambulance Service is NOT a BBB Accredited Business.

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