Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
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  Duane Reade

  440 Ninth Avenue New York, NY 10001

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  Walgreens

  12110 Lebanon Road Cincinnati, OH 45241

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  Walgreens

  3084 W Galbraith Road Cincinnati, OH 45239

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  Walgreens

  1026 Madison Avenue Covington, KY 41011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13, 2023 I purchased a $100 ************ Gift Card + $5.95 activation fee from Walgreens #*****. Within the first hour after purchase, I checked the balance on the card. When I entered the card number, rather than showing the $100 balance, it just stated system error." I continued to check the card periodically, however, each time I still received the system error message. I then called the phone number on the back of the ************ Gift Card. I was told that there was a problem with the card and that there was a zero balance remaining. He explained that this happens all of the time and that I should go back to the Walgreens where I purchased the card. I then went to the Walgreens where I purchased the card and discussed the issue with an employee, as well as the manager. They explained to me that they would not provide a refund under any circumstances. They further explained that this happens all of the time. They examined my card and showed me where somebody had placed a fraudulent bar code (sticker) over the real bar code. They said that by doing this, when a customer buys the card, the customers money is immediately sent to the thiefs account. The ********************** employees further explained that since this happens all of the time, they try to examine the gift cards and pull the fraudulent ones from time to timebut they havent done it in a while. The tampering is not something obvious that a customer would notice (the packaging is not altered). Apparently they can easily place the fraudulent bar code sticker over the original through a cut out window on the back of the packaging. I paid Walgreen's $105.95 and received absolutely nothing in return. Since Walgreens knows this happens frequently and doesn't warn customers, chooses not to store the cards where they cant be tampered with and doesnt even look for tampered cards when a customer buys one (they know what to look for) Walgreens should refund my $100 plus $5.95 activation fee.

  

  Business Response

  Date: 08/15/2023

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 8/14/2023
  
  2. Who resolved: ****************, District Manager and Store Manager, ************
  
  3. How resolved:  Customer was contacted and came into the ********************** for the cash refund of the ************ card that was purchased.
  
  4. Customer satisfaction: Yes 
  
  5. Compensation given: $100
  
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************
  
  *************, ** 35661
  
  Fax: ************

  Customer Answer

  Date: 08/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Walgreens Nature Non Acetone Nail Polish Remover on 7/21 from Walgreens at ****************************************************** and used it on 7/26. I used it to remove my hand nail polishes and after I used it, my fingers were getting weird, I washed them with soap afterward immediately but my fingers were getting blister and dry, after 2 days, the finger skin started to peel off. Its chemical burn obviously. I have photos that I could show you. I went to tons of nail salons and used a couple of nail polish removers from different brands and I never had this problem. I even bought a Walgreens Acetone nail polish remover the same day to clean the floor where I spilled the nail polish and my hands were ok. I sent this message to Walgreens on 7/29 and again to the complaint message on 8/4, so far, NO ONE CONTACT ME FROM WALGREENS. Is this how you treat your customers? Im really disappointed because Ive been to Walgreens for ************************************************************* ********, now its my first time with an issue and its my first time to contact you and this is how you treat me. Unbelievable. All I want is a response to why this happened and how you plan to handle this issue.

  

  Business Response

  Date: 08/30/2023

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 8/22/2023
  
  2. Who resolved: Walgreens Private Brand Team and product vendor
  
  3. How resolved: The consumer was called today. She purchased the product on July 21st. She used it on July 26th. 
  We offered that we will follow up with her next week. She was very receptive to that.
  
  4. Customer satisfaction: Yes
  
  5. Compensation given: None Provided
  
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  
  **************
  Executive Response Specialist
  *****************************
  
  *************, ** 35661
  
  Fax: ************

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store *****. RX 0917901-*****. Doctor sent prescription 8/7 at 8:33am. By early afternoon pharmacy at ******** ** store claimed prescription wasn't received yet. Doctor called the pharmacy around 2:30pm. Prescription didn't go to processing status until around 5:00pm. Pharmacy closes at 6pm. Needed to get prescription before I leave for *********** the morning of 8/8 before the pharmacy opens. Thanks for nothing. My question is why does it take so long to fill one simple prescriptions of an antibiotic?

  

  Business Response

  Date: 08/11/2023

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 8/10/2023
  
  2. Who resolved: **********, District Manager
  
  3. How resolved: Patient is unable to be reached: District Manager tried calling customer and phone will not accept calls due to customer limitations of line.
  ********************** had computer processing issues until late in the day.
  
  4. Customer satisfaction: Unknown
  
  5. Compensation given: None Provided
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************
  
  *************, ** 35661
  
  Fax: ************
  

• Initial Complaint

  Date:08/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** **** **** **** **** **** *HEN I PLACE THE ***** THE * CASH EARNED IS ***** I PICK UP MY ***** ON 08/06 AND I ONLY RECEIVE **** AND I CALL CONSUMER RELATIONS ON 08/06 AND SPOKE *ITH ******* AND SHE EXPLAIN TO ME THAT THIS IS AN ESTIMATE AND SHE CANNOT HELP ME ADDING THOSE MISSING POINTS THAT IF I *OULD LIKE TO RETURN THE ***** IM *ELCOME TO DO THAT BUT SHE TOLD ME THAT UNDER ANY CIRCUMSTANCE SHE *ILL NOT HELP ME *ITH THE POINTS I MISSING $7.20

  

  Business Response

  Date: 08/10/2023

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 08/10/2023
  
  2. Who resolved: **************, Executive Response Specialist
  
  3. How resolved: Added $10 cash to customer's ********************** account. For online orders, the rewards shown are an estimate, but as a courtesy for the customer service issues he encountered, I added the cash to his account.
   
  4. Customer satisfaction: Unknown
  
  5. Compensation given: $10.00
  
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  
  **************
  Executive Response Specialist
  *****************************
  
  *************, ** 35661
  
  Fax: ************

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did the pay easy online and when I went to go pick up my prescription the $20 pay easy that I put from my card online was not on there so I had to pay for my prescription when I asked for my $20 refund back I am getting all these hassles why I haven't received my $20 back from the pay easy

  

  Business Response

  Date: 08/11/2023

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  
  
  1. Date resolved: 8/10
  2. Who resolved: Store manager ********
  3. How resolved: SM spoke with patient and explained the 7 days hold of the funds until an express pass prescription is not used. ** explained the charge will fall off. ** also informed customer that if for some unforeseen issue this does not happen. She can return to the store, and we will provide the refund for her after the 7 days has passed.
  4. Customer satisfaction: Customer understood the process and thanked him for the explanation.
  5. Compensation given: None at this time, will provide a refund if needed after 7 days.
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  Thank you, 
  
  
  
  
  
  ***************************
  Executive Response Specialist
  **********************************************************************
  Fax: ************
  

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regard to the Walgreens store located at *****************************************************************************************. This store continuously has problems with their Drive-Thru intercom system. To make matters worse, it always takes about two weeks for them to get their intercom problems fixed, which is ridiculous and forces me to have to go inside to the back of the store to pick up my prescriptions. I'm a handicapped person and this is not easy for me. I have talked to the pharmacy and have been told they are doing everything they can, which isn't much. It seems like this has happened about six times in the last twelve months. If the store weren't only about two miles from me, I'd have gone somewhere else by now. If the store has a Drive-Thru, it needs to work. If there are repairs to be done, it should take a day or two, not two weeks to get it fixed. There seems to be no sense of urgency at all to get their Drive-Thru up and running in an acceptable period of time.

  

  Business Response

  Date: 08/15/2023

  Regarding the below. The store opened a work order ticket immediately on July 11th 2023 as soon as the intercom went down. Work Order was a (P3) for 3 day turnaround. On July 14th....order updated to provider waiting on parts. Store has been waiting on parts for now 30 days. Unfortunately, there is nothing that can be done to fix this situation if it is the provider waiting on parts. The *** was 8/11/23 to be fixed, but it appears it will be updated to waiting on parts again if the history holds true to the past 2 *** dates.
  
  Store Manager called patient twice yesterday and left a message. Store Manager will also call again on Monday to empathize and explain the situation.
  
  Here is the work order summary number and most recent comments. If you need anything else, or would like an update when it is fixed, I can let you know as I see the BBB resolution must be by 8/28/23 which hopefully it is fixed by then but cannot guarantee.
  Work Order Summary
  Tracking # *********
  
  Have a Great Day,
  *************************
  District Manager, District 576 Kalamazoo

  Customer Answer

  Date: 08/19/2023

   
  Complaint: 20428465
  
  I am rejecting this response because: One month is not an acceptable period of time to get a drive-thru problem fixed. This has happened before a couple of years ago, also taking a month to be fixed. There have also been many other times when the drive-thru has been down for a day or two. It would seem to me that Walgreens would have gotten a different company to handle these problems since who they are using now can't seem to get parts and get the job completed. Now would be a logical time for Walgreens to be seeking another company who can actually complete a repair in a reasonable period of time. It also appears that someone above the store level needs to be made aware of this because the store itself doesn't appear to be able to do anything different. I really feel that something like this will happen again if nothing has been done to prevent/correct it. I will give the store credit for being nice and offering to bring my prescription(s) out to my vehicle if I call them. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/25/2023

  8/24/2023 2:42 PM
  
  *******,
  
  As of today 8/24/23, at 11am, the drive thru has been fixed and is now re-opened.
  
  MGR will again apologize to the customer for the inconvenience as everyone can understand the frustration with his concern as we want the drive thru fixed as quickly as possible as well; however with the process of things being fixed, work orders, and tickets it is truly out of the store's hands once a ticket has been opened and the vendor is waiting on parts.
  
  If you need anything else, please reach out.
  
  Have a Great Day,
  *************************
  District Manager, District 576 Kalamazoo

• Initial Complaint

  Date:08/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a promotion of spend **** get ***** in Walgreens cash , it had to be manually applied back to my account for not being honored before. When I went to make a purchase I had the offer re appear so I took advantage of the offer and made another purchase. I was never giving my rewards i contacted customer service was left on hold and second agent just disconnected and refused to get me any supervisor help. Im escalating because now I feel I was manipulated into spending more money with your company. There were no clear terms and rules for the promotion and I feel this how you end up with lawsuits. I dont appreciate being treated rudely by customer service and now have to take time to escalate something I feel could have been resolved at a customer service level. Customers who spend their hard earned money should not be treated this way.

  

  Business Response

  Date: 08/12/2023

  08/01/2023
  Goodwill Adjustment - $10 Walgreens cash
  03449790718923073103 $10 WRC WYS $1+ - spend req was met
  
  
  8/1/2023 10:40:46 PM
  09473220847023080203
  A-J103-A-01-1001 $10 WCR WYS $1 $10.00
  This was a one time offer only. Customer used and received 8/1/2023. This was explained  to the customer.

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20427006
  
  I am rejecting this response because:

  The offer was available for me to use for the next weeks promotion these art two separate instances. I need someone to thoroughly research my account or I will get a lawyer involved over misleading practices. I would have never spent my money if it did not show that promotion. Secondly you never addressed the rude customer service. I will also be sharing to my large social media platform if this is not resolved.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/16/2023

  cmr was advised over the phone that offer was one time use only when it was manually applied and then also earned the offer on a purch for the same week. cmr doesn't want to accept the terms and conditions of offers and stated they are speaking with a lawyer. no further contact due to this

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't have the exact date and time of the visit, it was sometime between 7/26/23 and 7/30/23 in the evening; it was filled on 7/26/23 according to the date on the bottle. I only received 15 of the 30 alprazolam that I was prescribed. I don't usually count, but it looked low--sure enough only 15. I called and told Walgreens and they are supposedly looking into it. However, since this is a controlled substance, I don't have faith that anything will come of it. I have nothing but issues since I was forced to switch to Walgreens because of insurance. I never, ever had any of these issues when I was at CVS for 10+ years. I guess I need to start counting all my pills now before I leave. There is no doubt in my mind that some Walgreen's employee pocketed the other half of my prescription. I have also had issues in the past with one of their employees canceling my prescription orders. Certain members of the staff are unprofessional and seem shady.

  

  Business Response

  Date: 08/10/2023

  ************************* - Pharmacy Manager - Customer was given the 15 pills they did not receive.

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********************************* and on 8/3/2023, I was involved in an intense car accident. I went to ******* ************* to get checked because of the amount of pain I was in. After multiple doctors ran tests on me, I was given three prescriptions to be filled. I took the prescriptions to the Walgreens near my home located at ********************** After giving the pharmacy technician my prescription and informing her that I had just been involved in a painful car accident, she assured me that my prescription would be ready by 7pm. After not hearing from Walgreens, I tried calling at 8:30pm. Unfortunately, I was unable to make contact with anyone from the pharmacy because nobody answered the phone. After not receiving an answer, I physically went to the pharmacy only to be told that my prescription was not able to be filled. I did not understand why nobody called to communicate this with me, knowing the amount of pain I was in. The pharmacist on duty told me that my medication could not be filled because Walgreens does not allow prescriptions to be filled under the doctor's name without verifying the prescription with the doctor. ****** informed me that it was a possibility I would not receive my prescription. I was also not informed about this process until coming back to get my prescription. The pharmacist on duty came to the drive thru window and was very rude in her interactions. She told me she could not reach the doctor and that at this point there was nothing else she could do for me. She asked me what did I expect her to do? She did not apologize and she did not seem remorseful at all. She did not suggest a solution and she did not care. She refused to fill my prescription and she handed me back my paper. Her tone was very aggressive and her facial expression showed that she did not want to be bothered with me. I was in a significant amount of pain when speaking to her, but it did not seem to impact her at all. The staff showed no empathy towards me

  

  Business Response

  Date: 08/16/2023

  1. Date resolved: 8/15/23
  2. Who resolved: DM *********************
  3. How resolved: DM attempted 3 phone calls with messages on 8/14 and followed up with email. Customer responded to email on 8/14 and called DM on 8/15. DM apologized for the service received from the store and committed to visiting the store that week to address the concerns directly with Pharmacy Manager and team. Specifically, pharmacy should have contacted customer if prescription was delayed in getting filled. Pharmacy also should have shown more empathy and offer solutions when customer arrived at pharmacy that night.
  4. Customer satisfaction: Customer appreciated the attempts to contact him. He also discussed the matter with the Pharmacy Manager himself after the incident and was able to get his medications at a different Walgreens.
  5. Compensation given: No compensation given.
  
  

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/1/23, I contacted this Walgreens to fill a prescription for medication Wegovy, as my local Walgreens was out of it and no one had it within 100 miles. I spoke with Pharmacist, *****, and shared that I had insurance, however the medication wasnt covered by insurance and I used cash and a manufacturer coupon to pay for it. ***** informed me that because I had insurance I couldnt use coupon and that other Walgreens were illegally using coupon. I asked ***** to hold the prescription and I would come in on 8/2 with the coupon. When I came in, the tech pulled my prescription and said Im confused. As I looked at the prescription, ******************* wrote a note saying do not accept coupon. Then the tech told me that it showed I needed prior authorization and I should contact Medicine Company for more information. I contacted ******, and they shared that I was eligible to use coupon and that the Pharmacy hadnt even run coupon. Pharmacy told me there was nothing they could do until I got PA. Contacted my doctor and insurance-both followed Walgreens instructions even though they said that was not necessary. Called ******************* after I did everything asked, and he told me the coupon would still not be accepted since I have insurance. When I asked ***** why everyone from his Pharmacy gave me a different answer and had me doing things not necessary he shared that this was his job and he wouldnt take the coupon and if I had an issue I could go back to my Walgreens even though they did not have medicine in stock. ***** refused to provide me with his supervisors information. I contacted manufacturer, ****** again, and they shared that ***** could contact them for further support since I was eligible to use the coupon and ***** again refused to take it-resulting in me not having a medication needed.

  

  Business Response

  Date: 08/12/2023

  8/11/2023 3:14 PM
  ********************* -DM
  
  
  Hello
  I talked with this customer today. She started off by saying she had a few different Walgreens not even fill this medication due to assuming she would not pay for it. She explained that ***** never viewed the coupon and made a judgement that caused her extra work and frustration. She informed me that the coupon restrictions were only for customers that had a government funded insurance, she has private insurance. This customer transferred out all her medications. I apologized for her experience and reassured her that I would deal with the concern appropriately. She was very happy for the call and the reassurance that this concern would be dealt with.
  
  When I initially talked with *****, he informed me that she was ineligible without a prior authorization (that was denied) and that due to her having insurance, she was not able to use the coupon. I will handle this concern when ***** returns next week.

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20414980
  
  I am rejecting this response because: I want to clarify that the other Walgreens assumed I couldnt afford the medication; however, when I spoke with them they then filled it. 
  

  In addition, I explained that ***** never viewed the coupon and hand wrote on the actual medication that was filled to not run customer coupon. After the person at the ********************** was confused, she then would walk to the back and came back with 2 different responses-the first was that this medication was denied since I didnt have diabetes which I explained that is not required for this medication. Then the next time she shared I needed a prior authorization. 
  

  After I went through the back and forth to get the Prior Authorization, I reached out to Walgreens while waiting for a response, and once again spoke with *****. He shared that whether it was approved or not, that is what would be needed to fill the prescription with the coupon. 
  

  Once the Prior Auth went through as not approved, I spoke with him again and he shared that he would NOT use the coupon to fill the prescription. I contacted the coupon manufacturer which shared that there had been no attempt to even run the coupon and that there was a number that could be called to support a Pharmacist in using the coupon. When I shared that with ***** he told me he spoke to the coupon company and would not run the coupon. ***** never came to see me personally when I was in Walgreens-he had those that work for him do his dirty work and would only speak to me over the phone. When I asked to speak with a supervisor-he shared that I could figure out how to do that on my own by contacting 1-800-Walgreens and then hung up on me  
  

  Clearly ***** chooses to run his Walgreens Pharmacy based on his personal views of medications, payment choices, and his own set of rules and not what a certified doctor has already decided is best for their patient. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/24/2023

  Hello
  I reached out to this customer twice and have not heard back.
  This customer should have never had this experience. I took all the necessary steps to ensure this concern will not happen again with any customer.
  
  ********************* - DM 

  Customer Answer

  Date: 08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me even though her last response is not completely accurate. She only reached out once and I was at work. As long as this does not happen to other customers I am satisfied. 
  
  Sincerely,
  
  *************************