Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
• 

  Walgreens

  9520 Fields Ertel Road Loveland, OH 45140

• 

  Walgreens

  12110 Lebanon Road Cincinnati, OH 45241

• 

  Walgreens

  3822 Paxton Avenue Cincinnati, OH 45209

• 

  Walgreens

  9580 Kenwood Road Cincinnati, OH 45242

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiance went to walgreens in ********************** and initiated a $400 money transfer to me, for my birthday. She paid the lady at Walgreens for the ********************* and then called me with the 10 diget number on the sales receipt that I would need to receive my funds. So I went to walgreens in *********** ** to pick up my birthday money and they lady that works at this Walgreens said to me, we only cash western union up to $300. and she wouldn't help me. So I asked the manager and he said yes, its a big problem with walgreenes and *************. Walgreens can sell western union money transfers all the way up to $7000, but when the customer goes to cash in on the transfer they can only get $300. He said so many people are mad about this and he didn't blame them. So now we have a transfer still in progress for $400 that I cant pick up because you at Walgreens only pay out to $300. So I have been to every walgreens, walmarts, grocery stores etc and no one can help me because the receipt says walgreens to walgreens only. So no one has an answer so we just lost $400. Not only that but my time and a whole tank of gas running from store to store trying to get me money. Walgreens is a large corp and they got that way by taking care of us, the customer. I need to be allowed to go to one of the stores in ******************** and them raise the limit to $400 this one time for me and I will never do this through walgreens again.

  

  Business Response

  Date: 07/31/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
  
  1. Date resolved: 7/29/25
  2. Who resolved: District Manager *****
  3. How resolved: Emailed customer and provided a list of ************* locations that provide payouts of $300 or greater
  4. Customer satisfaction: N/A- Customer never answered phone, returned calls, or responded to the email.
  5. Compensation given: None
  
  If you have any questions, please do not hesitate to contact me. 
  
  Thank you, 
  
  ****** *.
  Executive Response Specialist
  *****************************************************

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a ***** gift card for my birthday purchased on ****** for $100. I went to use the gift card at ***** on 7/19 and was told it had zero balance. I called the Macys number on the back of the card and was told the card was not active and I had to take the card to Walgreens to be activated. I went to Walgreens and was told there was nothing they could do. I showed the receipt that said it was activated and the amount and told them the situation and was refused any help or compensation or to even try and activate the card which was my request. I was told by manager ********? to call Macys and Macys would have to call them. I called Macys again today and was told this card was void and should not have been sold. I asked Macys to replace the card but they would not stating it came from a third party. I tried calling Walgreens with ***** customer service on the line but was unable to connect both of them to talk as Macys stated Walgreens was responsible for the faulty card. I also talked to other people who have had faulty gift cards purchased at Walgreens. This Walgreens in particular is selling scammed gift cards on a regular basis.

  

  Business Response

  Date: 07/30/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Walgreens Gift Card Partner for handling. The following information was provided as the resolution details.
  
  
  
  
  1. Date Resolved: 7/30/2025
  
  
  
  
  2. Who resolved: Walgreens Gift Card Partner
  
  
  
  
  3. How resolved: Walgreens Gift Card Partner investigated the reported gift card issue. It was found that the card that was purchased and the card the customer provided did not match. ********************** Gift Card Partner has moved the funds to the card the customer has in hand.
  
  
  
  
  4. Customer satisfaction: Yes
  
  
  
  5. Compensation given: None
  
  
  
  
  If you have any questions please do not hesitate to contact me.
  
  
  
  
  Thank you,
  
  
  
  
  **** *.
  
  Executive Response Specialist

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctor prescribed ******* weight loss injections nearly 2 months ago due to my diabetes walgreen kept declining my prescription for no reason other than an insurance issue which I verified was not the case with my insurance carrier plus they were charging me over $1,000 for the medicine that cost $40 or less. I switched to a mail order pharmacy which they are ready to move forward but Walgreens will not release or transfer the prescription Optimum RX has made 2 requests and Walgreens has failed to respond this is negatively impacting my health and I am not obtaining the benefits recommended from my doctor

  

  Business Response

  Date: 07/24/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved: 07/24/2025
  2. Who resolved: District Manager, **** *.
  3. How resolved: I explained to the customer that due to her script initially being oos, the price saw did not include her insurance. I notified her that she can always reach out to the pharmacy staff during normal business hours if there is ever any questions regarding the price of her medications.
  4. Customer satisfaction: The customer was very satisfied
  5. Compensation given: The customer did not want any compensation, she only wanted to pick up her script.
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************
  
  

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a veteran spouse and Tricare beneficiary in ******. Walgreens was my only local, in-network option for compounded prescriptions medications that are essential and covered by my insurance.Both the Wasilla and *********** locations are severely understaffed. At *******, systems frequently go down, staff are overwhelmed, and there are days with no pharmacist available. On 7/15/2025 I was made aware the Eagle River pharmacy, where I filled three compounded prescriptions, lost its only compounding pharmacist. I was told theres no district manager in ******, so no one is authorized to hire or train a replacement.Even worse, I was never notified that my prescription wouldnt be filled. I only found out when I called to follow up a week later. This left me scrambling to find alternatives none of which are covered locally by my ************* Im being forced to pay hundreds out of pocket for meds that should be covered. This is a massive burden on my family and others in remote areas especially military families like mine who depend on Tricare.Desired Outcome:Walgreens must:Acknowledge the pharmacy service collapse in ****** Restore access to compounded medications Communicate proactively with patients about disruptions Reestablish leadership and staffing to meet patient needs

  Customer Answer

  Date: 07/21/2025

  Walgreens address is: ****************************************************;

  

  Business Response

  Date: 07/24/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case  to our Leadership Team for handling. The following information was provided as the resolution details. 
  
  1. Date resolved: 7/23/2025
  2. Who resolved: District Leadership
  3. How resolved: District manager ***** spoke to the patient and apologized for her experiences at both locations and the overall lack of communication. ***** addressed some of the staffing concerns she mentioned and will provide feedback to the locations' Store Managers. District manager ***** also informed the patient of our current status for compounding and let her know we will be in touch once the team is ready to compound.
  4. Customer satisfaction: Yes, the patient was appreciative of the call and let me know she will keep her business with us. She informed me that she just wanted to be sure her feedback was heard and the company knew how the Alaska community relies on Walgreens.
  5. Compensation given: No
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  
  ******* *.
  Executive Response Specialist
  *********************************** *************, AL *****
  Fax: ************
  

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walgreens online reward system calculates rewards earned from purchases. It uses the word estimate which allows them to mislead customers and not honor the rewards promised. When confronted with screenshots of the website which say you are earning a certain amount of reward for online orders, which do not get awarded upon pickup, they say they used the word estimate. There is no way for customers to know which rewards are real and not and they are only told after the purchase is made.

  

  Business Response

  Date: 07/24/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved: 7/23/2025
  2. Who resolved: ECOM Issue Resolver ***** *.
  3. How resolved: Rewards were added to the customer's account in the amount of $50.
  4. Customer satisfaction: Satisfied
  5. Compensation given: Rewards.
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  Thank you, 
  
  
  
  
  
  ****** *.
  Executive Response Specialist
  ******************
  *************,AL 35661
  Fax:************
  
  
  
  
  
  

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  number 1walgreensbeen filling my emails sale junk emails in never ask for those sale ect and from walgreens have no unsubscribe in them next is ftc caned spam act 50.000$ fine for each millions users you sent them too you be bankrupt

  

  Business Response

  Date: 07/22/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 7/22/25
  2. Who resolved:  ************************************ ******** *.
  3. How resolved: Emailed customer and advised:
  Dear ****** ***** Jr,
  I sincerely apologize for the unwanted emails you are continuing to receive. I can understand how frustrating this may be. 
  Our IT specialist has successfully completed a hard opt out for your email. Please allow up to 10 business days for this to take effect. 
  If you continue to receive emails after 10 business days, please forward a copy of the email received to be forwarded for further investigation. 
  Again, I do apologize for any inconvenience this may have caused. 
  I hope you have a great day! 
  If you have any further questions or need additional assistance regarding this case please reply to this e-mail, and reference case #: 25080762.
  4. Customer satisfaction: No Response
  5. Compensation given: None
  
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  Dr. ******** *.
  Executive Response Specialist
  ******************************br>***********************
  Fax: ************

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently treated at ************************************ in ******* for a DVT (deep vein thrombosis) and was prescribed a 21-day supply (42 syringes) of ***************** injections. I filled this prescription at the Walgreens Pharmacy at **************************** (*********************************************).Unfortunately, I discovered that two of the syringes are bad the safety glass caps are popped off, rendering the syringes unusable and unsafe.I visited my local Walgreens pharmacy, but they directed me back to the original location. When I contacted the ****************************, I was told to reach out to the manufacturer and was given a number *************) which turned out to be incorrect. I called again and received another number *************), which was also invalid. Since then, Ive tried calling multiple times, but my calls now go to voicemail, and I have not received a return call.This medication is time-sensitive and critical to my ongoing blood clot treatment, and I am now short two doses due to these damaged syringes. I urgently need assistance to get replacements or be connected with the correct manufacturer contact to resolve the issue.Please let me know how to proceed. I would appreciate your immediate help in addressing this matter. Please see the additional details below. I am also attaching the Walgreens receipt and photo of the bad syringes My Name: **** ******** Address: ************************************************************************** Phone number: ************ Date of Purchase: 07/03/2025 RX# *******-15525 NDC: *************

  

  Business Response

  Date: 07/21/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved: 7/21/2025
  2. Who resolved: **** C - Pharmacy Manager
  3. How resolved: Replaced patients defective product at no charge
  4. Customer satisfaction: Patient was satisfied
  5. Compensation given: No Compensation
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  Thank you, 
  
  
  
  
  
  ****** *.
  Executive Response Specialist
  *************************************br>***********************************
  Fax:************
  
  
  
  
  

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my prescription filled twice now at this pharmacy, or supposed to. I was told that my prescription was ready to be picked up yesterday so I made the two hour drive out of my way today to be told sorry, your prescription is in ********. I had issues the last time I needed my prescription. I'm constantly given different and wrong information from the staff. I've driven hours out of my way on multiple occurrences now obviously with no compensation, just a sorry and I'm out the time and money for nothing not to mention now without my medicine that I have been going without for now even longer and unsure of how long. Something needs to be done, this is not fair.. not just because of the time and money that I am out but for having me go even longer without my prescription.

  

  Business Response

  Date: 07/23/2025

  Tell us why here.Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  1. Date resolved: 07/23/2025
  2. Who resolved: District Manager ***** ******
  3. How resolved: I tried reaching out to Mr. ******* on July, ***** and 23 by phone and left a message for a return call. Also, I emailed Mr. ******* on July 22 asking him to reach out to me to discuss his concerns with filling his medications at Walgreens. Currently, I am unable to provide a resolution.
  4. Customer satisfaction: N/A
  5. Compensation given: N/A
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  
  Thank you, 
  
  
  
  
  ******* *.
  Executive Response Specialist
  Walgreen Co. | *****************************************
  Telephone ************** | Fax **************
  
  ..

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctor sent a prescription to this location and they claimed to not have the information. The staff in the pharmacy were very rude. My insurance should have been taken and they said they couldnt accept the insurance. They acted as if they didnt want to work on anything. Talked to the doctor and they sent the prescription there. This was the Shadie Creek Location #*****

  

  Business Response

  Date: 07/21/2025

  **** you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  1. Date resolved: 7/21/2025
  2. Who resolved: ***** *., RxM
  3. How resolved: I was finally able to get in touch with **** *****, it appears she did not have her prescription insurance card, only her medical, I was able to call her Optum plan and get her billing information. We were able to successfully bill and fill her prescription, our pharmacy manager price modified her 1.71 co-pay to 0.00 to satisfy the patient.
  4. Customer satisfaction: Yes
  5. Compensation given: N/A
  
  

  If you have any questions, please do not hesitate to contact me. 
  
  Thank you, 
  
  
  
  ******** *.
  Executive Response Specialist

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/16/25 at 8:20 I decided to give the app a chance and placed an order for some grocery items for pickup at the **************************************** location. The app gave me the option to add my prescription pickup to the same order (how handy!) BUT DID NOT MENTION THAT THE PHARMACY WAS CLOSED AND THAT ALL ORDERS HAD TO BE PICKED UP THROUGH THE PHARMACY. I went to pickup my items when the text message notified my that my order (************) was ready at 8:28. Imagine my surprise when not only can I not pickup the order when I arrive, but am told by an employee that I can wait until the pharmacy opens in about 20 minutes to get my order. Nowhere on the order or during the ordering process through the app was this mentioned.

  

  Business Response

  Date: 07/21/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
  
   
   
  
  1. Date Resolved: 7/21/2025 
  
   
   
  
  2. Who resolved: District Manager ***** *. 
  
   
   
  
  3. How resolved: ** ***** S. Have contacted the customer multiple times, including phone calls, emails, and text messages. ** ***** has not received a response.  
  
   
   
  
  4. Customer satisfaction: Unknown- The customer has not returned any attempts to communicate.  
  
   
   
  
  5. Compensation given: None 
  
   
   
  
  If you have any questions, please do not hesitate to contact me. 
  
   
   
  
  Thank you, 
  
   
   
  
  **** *. 
  
  Executive Response Specialist