Reviews

Review Details

• Review fromMartin G

  Date: 07/30/2026

  1 star
  My experience with the National Restaurant Association and ServSafe has demonstrated why the organization has such a poor reputation for customer service. I purchased both a training course and an exam for an employee. Unfortunately, that employee was terminated only two days after the purchase. I contacted customer service and requested permission to reassign the unused purchase to another employee. The organization refused. Even more troubling, I was told that the new employee could still take the exam but could not access the course that I paid for. Yes, take a test for questions and answers but not take the course that she has to take first. A refund exception was specifically discussed with me, but after an internal consultation, the request was later denied.I am not asking for anything unreasonable. I am requesting either a refund or an equivalent account credit that can be applied to another employee. I am seeking assistance in getting the National Restaurant Association and ServSafe to resolve this matter fairly. After reading the numerous negative BBB and REMOVEDreviews describing similar customer-service problems, it appears that my experience is not isolated. CEO REMOVEDshould be ashamed of being head of an organization representing the restaurant industry that has developed such a consistently negative reputation for handling legitimate customer complaints, as evident here on REMOVEDand on REMOVED.

• Review fromDino F

  Date: 04/23/2026

  1 star
  There system is horrible, there REMOVEDis horrible an they have no liability for there excused cutting people off on there test. The company waisted my workers time an my money an none of them could come up with a straight answer.

• Review fromCarlos S

  Date: 01/27/2026

  1 star
  Business: National Restaurant Association / ServSafe Complaint Type: Problem with a product or service Desired Resolution: Refund or credit Complaint Details:I am filing a complaint regarding an unused ServSafe Manager Online Proctored Exam purchase.I purchased the exam under confirmation number REMOVED. The exam access code has never been used or scheduled.I contacted ServSafe REMOVEDimmediately after realizing the exam would not be used. During my phone call, the representative placed me on hold to consult with his team and informed me that a refund exemption could be approved, pending verification.After additional internal discussion, I was later informed that the refund could not be issued. This reversal occurred despite the product remaining completely unused.I am requesting a formal review because:The digital exam access code is unused and unscheduled I contacted ServSafe promptly after purchase A refund exemption was explicitly discussed and then denied after internal consultation I am requesting either a refund or an equivalent credit for this unused digital product.I am seeking assistance from the National Restaurant Association / ServSafe to resolve this matter fairly.

• Review fromNina Z

  Date: 11/18/2025

  1 star
  I wish I could leave less than 1 star - the user interface is terrible. They didn't give me an option to take the secondary test, and if you don't take both in the same day, you have to re-pay for the test. What a joke. Find an alternative.

• Review fromGina A

  Date: 08/20/2025

  2 stars
  I have had a mixed experience with Serv Safe. Conflicting information on website, hard to take exams due to this (works with chrome AND doesn't???), the phone REMOVEDkept REMOVEDeating the same info confusing when questioned. I said I was going to another company, he was like, "okay is there anything else?". I don't recommend them.

• Review fromKarla C

  Date: 12/05/2024

  1 star
  I called customer service because I was having technical difficulties and wasn't able to access my online course to resume watching the content in preparation for my exam. The customer service agent said they didn't provide technical support to customers for their own product and could only recommend I go to a library to access what I needed. In addition, she told me I could still take the exam without accessing the course. However, I paid for a bundle which included the course, exam, and a REMOVED. Access to the course for me is vital to prepare for the exam. When I asked if I could talk to someone about getting a refund because I am unable to access what I paid for, she said she'd transfer me to another department and placed me on hold until the call disconnected. This is bad customer service and it's bad business to not be able to provide support for your own product and on top of that scam folks out of the content that was purchased and the money paid.

• Review fromAkondaye E

  Date: 05/28/2024

  1 star
  They wouldnt send my exam certificate to my state so I can work again. Everyday I called they said 1-2 business days. Now its 7 and I cant pay my rent due to not understanding the depth of this companies incompetence. Dont use them if you dont want to be on customer service all the time. The customer service is useless and only service is to get you away from them with false promises. Worst company. Will make sure i tell everyone i know not to use them.

• Review fromJacob W

  Date: 04/15/2024

  1 star
  Not me, but I've had to help my significant other through the process. Had to reschedule his exam because the computer wasn't working right, and then had to reschedule again because his id was expired. The day before his test he got an email saying his account was blocked and had to pay a fee to unblock it. There was no notification or anything indicating there would be a fee and the account would be blocked if rescheduled within 24 hours. Four days it took to send that email and block the account. It also takes 24 hours to unblock the account. They make you install a locked down browser. DO NOT INSTALL GUARDIAN BROWSER ON YOUR PERSONAL COMPUTER. They force you to allow unrestricted access to your webcam, mic, browsing history, and files on your computer, including full remote access from a stranger. Uninstalling leaves behind a whole bunch of junk on the computer it was installed on. This whole system is a scam and a privacy nightmare.

• Review fromJazmin M

  Date: 11/08/2023

  1 star
  Worst customer service Ive ever had to experience. After taking my course, the program would not allow me to take my exam. After being told to call other services to help, I was ultimately told there was nothing they can do. A block was then put on my account, charging a removal fee before I was able to take any of the 5 exams I purchased for my staff. Terrible experience.

• Review fromJill P

  Date: 10/17/2023

  1 star
  I wish I could give negative stars. This company should be charged with a crime after I saw all these similar complaints of taking money and then unable to take the exams. I am currently going through the same nonsense. My husband and I paid for 2 exams. We were told to put them in 1 name and REMOVEDwould change the name once you sign up to take the exam. Not so! Now we have paid for 2 exams with 2 different access codes and ServSafe says they cannot put my name on one. Only my husband can take the test and take it twice??? Really? What a fraud of a company!