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Business Profile

Telecommunications

Peerless Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 86 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am on the do not call list I keep getting calls from a peerless network at first it was a robo call then they left a message to push 1 to talk to a mediation specialist and I did call back they threatened to *** me had a case on me I called County clerks office they said a scam so I blocked them they keep on calling from different number I received a text message to call *********************** and I asked what is this regarding she said I had an installment loan from check n to cash which I never did and asked for the original creditors contact information they refused so I called them they said I owed no such debt and it's not on my credit report this is a scam the phone number is ********** they keep calling I filled a report with the ftc next Step I'm calling my local police because their threatening people to scam them

    Business Response

    Date: 03/13/2023

    Peerless Network has contacted the carrier customer assigned this telephone number and asked them to investigate and take action to make the calls stop.  Further questions/correspondence about this issue can be directed to Peerless directly via email: *********************************************** 

    Customer Answer

    Date: 03/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continually receive voicemail messages from ************ stating that an outstanding account and that I need to go to the following website to make arrangements www.gotopcn.com. I have researched this phone number and it is registered with the Peerless Network of **************. I have blocked the number and deleted the voicemail messages, but want the calls to stop. I also would like this information share so that others will know this is a scam.

    Business Response

    Date: 03/06/2023

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.? Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.? Peerless did not make the telephone calls that are the subject of this complaint.? Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.? Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless reports the issue to the customer and requests that they take appropriate action.? Peerless has asked its customer assigned the number to investigate and take action to make the calls stop.  Consumer can contact Peerless Network directly via email at *********************************************** or via phone at **************.  Thank you. 

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will not stop calling me they call me day and night I have blocked their calls but they call me from another phone number I'm tired of them harassing me I never asked for their phone calls and I wish them to stop calling me and leaving me alone I don't know how I ever ever got hooked up with this company I'm not sure but they keep harassing me with phone calls which I want to stop immediately and if they say they don't call you they are wrong because they are the ones that call you on the phone and harass you so when they say they don't make tell a phone calls they sure do and they will not stop harassing me the number they're calling from if peerless Network of ************ so if that's not them calling me then who was calling me they lie when they say they do not make contact with you but yes they do all I want is to be left alone and no more phone calls whatsoever thank you

    Business Response

    Date: 02/24/2023

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless investigates and takes action to have the calls stop.  However, in this case, Consumer did not provide the telephone number making the unwanted calls, which is needed in order to investigate.  If the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumers telephone number if the telephone number is assigned to one of Peerless's customers.  Consumer can provide this information directly to Peerless via email *********************************************** or can call ************. Peerless takes complaints very seriously, and is dedicated to resolving them.? Thank you. 

  • Initial Complaint

    Date:01/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This holding ******* of ********** has been making on average 10 calls per day to my mobile phone soliciting benefits for social security. The ******* uses ANI blocked DID numbers that reveal no caller id info. ********************** is facilitating a foreign ******* call center to produce these calls. They have shell companies such as COGENCY Global that further entangle their fraud. This should be directed to the *** but lets find out what they have to say about this complaint.

    Business Response

    Date: 01/18/2023

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless investigates and takes action to get its customers to stop calling.  However, in this case, Consumer did not provide the telephone number making the unwanted calls or the telephone number receiving the calls.  This information is needed in order to investigate the complaint.  Consumer can provide this information via email ************************************************ Peerless takes complaints very seriously, and is dedicated to resolving them.? Thank you. 

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/27/2022 this business contacted me on my home phone at 6:00am and woke me up. This is not the first time they have called at this hour. They do not leave a message but just hang up to call an hour or two later and again do not leave a message and hangs up. I am going to try to also complain to FCC. They need to stop this harrassment.

    Business Response

    Date: 12/28/2022

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  However, in this case, Consumer did not provide the telephone number making the unwanted calls or the telephone number receiving the calls.  If the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly via email: ************************************************ Peerless takes complaints very seriously, and is dedicated to resolving them.? Thank you. 

    Customer Answer

    Date: 12/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/13/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got scammed.from.this number *************** and when I sent email to company not getting response to disconnected number and when I phoned them after half hour and after many times I tried phone them I got response this number not belong to company but all my search on number go direction to this company . I want this number get disconnected for ever

    Business Response

    Date: 12/13/2022

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.? Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.? Peerless did not make the telephone calls that are the subject of this complaint.? Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.? Peerless contacted the carrier customer assigned the reported TN and asked them to investigte and take appropriate action.  Any further correspondence or questions about this issue can be directed to Peerless Network via email at ************************************************* Thank you. 

    Customer Answer

    Date: 12/13/2022

     
    Complaint: 18565055

    I am rejecting this response because: because i have wait for results investigation and i asking BBB to hold my complaint until investigation to be done with results for serval weeks.

    Sincerely,

    ********************* *****

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/05/2022 @ 10:26am received call from "unknown" number coming from Peerless Network. This caller is attempting to hack and record conversations on my line. This is against the law. Persons responsible are in the ******* ** area apparently close to ****** Airlines. Caller ID shows ************. No name. This is harrassing and bullying behavior. Please contact this company to have this stopped immediately.

    Business Response

    Date: 12/06/2022

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  I have informed the carrier customer assigned the reported telephone number and asked them to investigate and take appropriate action.  Any further communications about this issue can be sent to Peerless via email: ***********************************************.  Thank you.

    Customer Answer

    Date: 12/06/2022

     
    Complaint: 18524861

    I am rejecting this response because: I need this case escalaated to *** for research of harrassing and fraudulent behavior. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* at 9:53, call identified themselves as siriusxm.caller tried twice to my cell phone ************, according to my ****** lookup multiple problems, scammers, false phone calls are listed to this phone number. I am on the federal do not call list. If this contines I will seek help from the state attorney generals office and maybe private legal representation. fix your problem

    Business Response

    Date: 11/12/2022

    The target telephone number referenced in the complaint has been sent to our fraud ***** for investigation and processing.  Any further correspondence about this issue can be directed to Peerless Network directly via email at: ***********************************************.  Thank you.  

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received various robocalls from an unknown party, the message is the same with a Mr. *********************** claiming that they are reviewing my finances for possible wage garnishment. ******** then asks for me to press one to speak with a representative to "tell my side of the story". All of these calls are being supported by Peerless Network VOIP, and I would appreciate it if the company would investigate these robocalls and take action as I have been on the do not call list since 2019.

    Business Response

    Date: 10/27/2022

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  However, in this case, Consumer did not provide the telephone number making the unwanted calls.  If the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly to Peerless via email: *********************************************** or can call ************. Peerless takes complaints very seriously, and is dedicated to resolving them.? Thank you. 

    Customer Answer

    Date: 10/28/2022

     
    Complaint: 18317498

    I am rejecting this response because:

     

    as the hosting VOIP service provider, you  share some responsibilty as to what your clients are using said service for. 
    given the multiple complaints against this client listed on BBB, a "notice" simply is not good enough. 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint regarding several phone calls stated as being a Line Type: NON FIXEDVOIP Carrier: PEERLESS NETWORK

    Business Response

    Date: 10/27/2022

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  However, in this case, Consumer did not provide the telephone number making the unwanted calls.  If the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly to Peerless via email *********************************************** or can call ************. Peerless takes complaints very seriously, and is dedicated to resolving them.? Thank you. 

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