Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received numerous spam calls from this company, ranging from 7 am to almost 9 pm every single day except for Sundays. I have contacted Peerless Network and asked them to stop contacting me and remove my number from their call list. I have registered my phone number on the National Do Not Call List, and it has been over **************************************************** They are breaking the law. This has been going on for over a month now and I want it to stop.

  Business Response

  Date: 10/27/2022

  Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  However, in this case, Consumer did not provide the telephone number making the unwanted calls.  If the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly to Peerless via email *********************************************** or can call ************. Peerless takes complaints very seriously, and is dedicated to resolving them.? Thank you. 

  Customer Answer

  Date: 10/27/2022

   
  Complaint: 18309759
  
  I am rejecting this response because: they continue to call me. The number that continues to harass me is ************. Now you have the number.
  

  Business Response

  Date: 11/02/2022

  Thank you for providing the calling telephone number.  That number has been sent to our fraud department for processing.  Any additional information or questions can be sent to Peerless Network directly via email: ***********************************************.  Thank you.

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to receive phone calls from " PEERLESS NETWORK OF ********** " user "***********************" from ************ - SPAM, TELEMARKING CALLS, who want to assist me with a fake tax debt - which I do not have.Phone call was received Monday October 24 @ 4:46pm from ************ VOIP number which is listed with "PEERLESS NETWORK OF **********".I am registered with the *** "DO NOT CALL LIST" and updated every year on the same list.PEERLESS NETWORK OF **********, I am making it clear via the BBB complaint and a separate email sent to all of the "PEERLESS NETWORK OF **********" Executives that we have retained all phone calls from the "PEERLESS NETWORK OF **********" user, voice mails, and phone list from our carrier. We have obtained legal representation and have made clear and obvious attempts to reuqest "cease and desist" from any contact. We will take legal action against "PEERLESS NETWORK OF **********" if you fail to comply.

  Business Response

  Date: 10/25/2022

  Peerless Network has investigated this complaint about ** ************.  We have notified the carrier customer assigned this number and asked them to investigate and take appropriate action.  This complaint has also been forwarded to Peerless Network's fraud department for processing. Any further questions or comments can be sent to Peerless Network directly via email: ***********************************************.  Thank you.  

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The clients of this business (Peerless Network) haress me constantly by making calls to my number with the assist of this business's service. I clearly communicated with this business about not wishing to receive any call from any of their clients and they promosed to notify their clients not to call me. However I still receive haressment calls from clients of this company.

  Business Response

  Date: 10/18/2022

  Can you please provide the telephone number that is making the unwanted calls?  We need this information to investigate your complaint.  You can email the information directly to Peerless at: ************************************************ Thank you.  

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18236973
  
  I am rejecting this response because:
  The business should already have put my number in blocker list. However their client can still harass me via a number offered by the business, **********.

  
  Sincerely,
  
  *****************

  Business Response

  Date: 11/02/2022

  The telephone number has been reported to our fraud department for investigation and processing.  If the investigation confirms unacceptable use, the number will be disconnected shortly. You can send any further questions to Peerless Network directly at: ***********************************************.  Thank you. 

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting call from a number that is listed in **************** as part of the peerless network, my phone even call out that it is a spam risk the reason for complaint is that it disrupts My day to have to block a phone number and check where its from the number is **********

  Business Response

  Date: 10/14/2022

  Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers. Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless takes action to address the calls.  The telephone number reported in the complaint has been reported to Peerless's fraud department for processing.  If you have any additional question or comments, you can contact Peerless Network directly via email at: ***********************************************.  Thank you.

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son texted me and said someone from this number was trying to contact me. I called and was told I had judgements against me for a payday loan I knew I wasnt going to pay! I advised that my identity was stolen and I was judgement proof! He hung up! He never answered who he was!

  Business Response

  Date: 10/06/2022

  Peerless Network, Inc.(Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  However, in this case, Consumer did not provide the telephone number making the unwanted calls.  If the consumer provides this information,Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly to Peerless via email at: email *********************************************** or can call ************.Peerless takes complaints very seriously, and is dedicated to resolving them.  Thank you.

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18159808
  
  I am rejecting this response because: I have no idea what this was from! I wasnt living at that address in 2015 and was homeless at the time they said this went through! This man was very intimidating and very rude and abrasive! My next complaint will be to the consumer protection board! Even though I advised him my identity was stolen he was still abrupt and hung up in my face! He needs to be held accountable.
  
  Sincerely,
  
  *****************************-*****

  Business Response

  Date: 10/12/2022

  In order to investigate this issue and the reported phone calls, Peerless Network needs the Telephone Number making the unwanted calls.  Without that information, we cannot determine to what company the number is assigned (or whether the call is being spoofed).  This information can be provided directly to Peerless Network via email: ***********************************************.  Thank you. 

  Customer Answer

  Date: 10/19/2022

   
  Complaint: 18159808
  
  I am rejecting this response because: the phone number is ************** and the guy I spoke with was rude and abrasive. He said in 2015 I took out a payday loan and never paid it back! I told him I never did that nor did I use my old address in 2015. I was homeless. I also told him my identity was stolen and this is why I have a block on my credit now. I no longer wish to hear from them as I am judgement proof and own nothing of value.
  
  Sincerely,
  
  *****************************-*****

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving robo calls from Peerless Networks about some type of claim or legal action. This is a frequent scam call.

  Business Response

  Date: 09/30/2022

  Peerless Network, Inc.(Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  However, in this case, Consumer did not provide the telephone number making the unwanted calls or the number receiving the calls.  If the consumer provides this information,Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly to Peerless via email: *********************************************** or can call ************.Peerless takes complaints very seriously, and is dedicated to resolving them.  Thank you.

  Customer Answer

  Date: 09/30/2022

   
  Complaint: 18136227
  
  I am rejecting this response because: the number that is spamming us is ************ which came back as registered to Peerless Networks. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/12/2022

  The reported Telephone Number ************ has been reported to our fraud department for processing.  If you have any further questions or comments, you can reach Peerless Network directly via email at: ***********************************************.  Thank you.