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Business Profile

Telecommunications

Peerless Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 86 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep calling me harrising me I am on the do not call list

    Business Response

    Date: 06/01/2023

    Peerless Network is in receipt of your complaint.  In order to investigate, we need additional information including (at a minimum) the telephone number sending the unwanted calls and the telephone number receiving the calls.  Once that information is provided, we will investigate and take action to get the calls to stop.  You can provide that information directly to Peerless Network via email: ***********************************************

  • Initial Complaint

    Date:05/26/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business provides communication networks. This network is used to make telephone calls with intent to defraud/scam people. I expect any reputable business to take steps combat fraud. The number, verified by ***** that was used for an attempted scam is ************ that called my personal phone number , listed above, on 5/25/23 at 10:34 am.

    Business Response

    Date: 05/26/2023

    Peerless has contacted the customer and requested that they investigate, take appropriate action and put consumer's telephone number on its Do Not Call Lists.  You can contact Peerless Network directly about this issue via email: ***********************************************

  • Initial Complaint

    Date:05/19/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Peerless claims that since they do not make the calls, they will not block the caller from calling me, even tho I have not spoken to **************** (it doesn't have an actual person there, only a phone message). They say they will contact the client regarding my complaint. I am being called about a 3rd party that their client says **** $$. I just want them to stop calling me. I've been on the Do Not Call Registry for several yrs.

    Business Response

    Date: 05/20/2023

    Peerless Network will investigate this issue for the consumer.  Please email the details about the unwanted calls to ************************************************ Details include: calling telephone number, called telephone number, date/time.  Any information you can provide will assist.  We will investigate and take appropriate action.  Thank you. 

    Customer Answer

    Date: 05/28/2023

     
    Complaint: 20080754

    I am rejecting this response because:   I continue to receive calls & when I finally responded and clicked "1" to speak to them I go nothing but music & finally hung up.  I do not understand why Peerless will not block this call from coming to me (my ph # is ************ & the # calling me says:  ********* **  ************).  When I had a problem yrs ago, AT&T blocked the offending # with no problem.  The very fact that the Peerless customer service line only has a recorded message stating they do not block calls but will contact their client is suspicious to start.  It tells me that they receive tons of similar calls to mine & they just don't care or want to be bothered helping people.  The person the client was trying to call, called them & when they said it was an overdue (5+ yrs) payday loan, she asked for proof & they told her they would not send anything until they received pmt - that's a scam, pure & simple. 

    Sincerely,

    ***************************************

    Business Response

    Date: 06/01/2023

    Your request to block calls from the offending telephone number to your telephone number has been submitted to Peerless' fraud department and should be implemented within 24 hours. Any further correspondence on this issue can be sent to Peerless Network directly via email: *********************************************** 

    Customer Answer

    Date: 06/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************************

  • Initial Complaint

    Date:04/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving repetitive calls from them even though I am on the do not call registry. I just want them to stop harassing me

    Business Response

    Date: 05/02/2023

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless investigates the issue and takes action to get the calls to stop.  In order to investigate, Peerless needs certain information, including: the calling number and called number.  In this case, Consumer did not provide this information.  If the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly to Peerless via email: *********************************************** or can call ************. Peerless takes complaints very seriously, and is dedicated to resolving them.? Thank you. 

  • Initial Complaint

    Date:04/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company calls 3xs a day. Ive never given them my number. I block their number and they call from multiple numbers. I want them to stop calling. Im also on the do call list since 2008.

    Business Response

    Date: 04/28/2023

    Can the complainant please provide the telephone number making the unwanted calls?  We need that information for our investigation.  You can provide this information directly to Peerless Network via email at: ***********************************************.  Thank you.

    Customer Answer

    Date: 04/28/2023

     
    Complaint: 19991115

    I am rejecting this response because: I dont see where the business has resolved the issue. I have attached the phone numbers that have called. Thank you. 

    Sincerely,

    *******************

    Business Response

    Date: 05/02/2023

    The complainant states that a list of telephone numbers was attached to the complaint. However, we were unable to find the attached list.  If complainant can send that list directly to Peerless Network via email, we will investigate and take action to get the calls to stop.  Please email list to: ***********************************************.  Thank you.

    Customer Answer

    Date: 05/03/2023

     
    Complaint: 19991115

    I am rejecting this response because:

    I added the phone attachment again. The list of numbers calling. 

    Sincerely,

    *******************

  • Initial Complaint

    Date:04/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im getting a deluge of scam calls claiming to offer healthcare plans for small businesses. The vast majority of those are coming from numbers owned by Peerless Networks.It appears this company doesnt do any basic due diligence when it gives out numbers, and it seems to have no interest in preventing spam calls from their infrastructure.

    Business Response

    Date: 04/26/2023

    Thank you for reporting this telephone number.  Peerless Network has sent this complaint to its fraud department for fraud processing.  Any further correspondence about this issue can be directed to Peerless Network directly via email: ***********************************************.  Thank you.

    Customer Answer

    Date: 04/28/2023

     
    Complaint: 19969711

    I am rejecting this response because:

    I am continuing to receive spam calls originating from Peerless Network. These calls from multiple different numbers. It's not feasible to just block a single number or report it for fraud, since these spammers will just use another number provided by Peerless Network. 

    The only satisfactory solution here is for Peerless Network to block all calls to my phone number from their systems, or for the spam calls from Peerless Network to actually stop.

    Sincerely,

    *************************

    Business Response

    Date: 05/02/2023

    Consumer has asked Peerless Network to block all calls to his/her telephone number.  Peerless asks consumer to send this request along with the relevant telephone number to Peerless Network directly via email at ***********************************************.  Thank you.  

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It appears that they allow scammers to utilize their network and tools. I attempted to use their online reporting system, but it doesn't even function properly. It's surprising that they remain in operation, given that they are the second most exploited system by phone scammers.

    Business Response

    Date: 04/26/2023

    Peerless Network is in receipt of your complaint.  When Peerless receives complaints about unwanted/fraudulent calling, it immediately investigates the issue and takes action to make the calls stop.  For investigation purposes, Peerless Network needs certain information, including the telephone number originating the unwanted calls, the telephone number receiving the calls, and date (if available).  This information can be provided directly to Peerless Network via email: ***********************************************.  If the information is provided to Peerless, we will immediately investigate and take action.  Thank you.

    Customer Answer

    Date: 04/26/2023

     
    Complaint: 19929081

    I am rejecting this response because:
    there not taking down the numbers and accounts that are clearly scamming people. I'm working on bringing awareness that there not doing there investigative work and its been years.

    there allowing scam operations to continue running when they need a better reporting system. i have submitted to them over 100+ times in the last few years. and with no response and the same scams run wild on there services.
    since 2019 phone scams have gone up ****% NO JOKE. these company's are allowing scammers to continue to scam. If i report a number the line should be immediately investigated. and if there is any sign of a real scam suspend there account and find the owner. i understand some owners may of gotten there account compromised but i truly feel it they see the evidences they could just end the account.


    Sincerely,

    *******************

    Business Response

    Date: 04/28/2023

    Peerless Network is not able to investigate this matter without the complainant providing the telephone number making the call.  The calling number may not be assigned to Peerless Network.  You can provide that information directly via email at: *********************************************** 

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting unsolicited, overwhelming excessive robocalls from ***************. My number, ************, is registered on the *** registry , however, the calls continue in complete disregard for the law.

    Business Response

    Date: 04/09/2023

    Peerless Network has contacted the carrier customer assigned TN ************ and asked them to take action to stop calls to complainant's number.  You can contact Peerless Network directly on this issue via email at: *********************************************** or by phone at ************.  Thank you.  

    Customer Answer

    Date: 04/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i keep getting robo calls from them and i am on the do not call registry list

    Business Response

    Date: 03/21/2023

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  However, in this case, Consumer did not provide the telephone number making the unwanted calls or the number receving the calls.  If the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can provide this information directly to Peerless via email *********************************************** or can call ************. Peerless takes complaints very seriously, and is dedicated to resolving them.? Thank you. 

  • Initial Complaint

    Date:03/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant robo calls multiple times a day. Im sending just a small sample over 2 days.

    Business Response

    Date: 03/13/2023

    Peerless Network has contacted the carrier customer assigned these telephone numbers, and asked them to investigate and take action.  Further questions/correspondence about this issue can be directed to Peerless directly via email: *********************************************** 

Peerless Network is NOT a BBB Accredited Business.

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