Reviews

Review Details

• Review fromBea M

  Date: 08/23/2023

  1 star
  Look elsewhere, copyright your writing first. Their editing services are trash. corrections and updates submitted are repeatedly wrong, constantly begging for $3K to market, but can't correctly produce a book. No ISBN # issued, Contract says book portal and editing team, but never had any zoom meetings to actually see any people or a team.Too many phone calls to clients versus reading emails with specific instructions.Too many different changes in management & no responses to ************* complaints. Is this a 1 person shop pretending to be several?? Legally report these folks! Waiting for refund & legally drafted documents.
  

  Excel Book Writing

  Date: 09/27/2023

  We want to start by expressing our deepest apologies for the frustration and disappointment you've experienced with our services. Your feedback is incredibly important to us, and we truly appreciate you taking the time to share your concerns.
  We understand how important it is to protect your creative work, and we regret any inconvenience caused during the editing process. We take full responsibility for the errors and miscommunications that have occurred, and we're committed to making things right for you.
  Please know that we are here to help you resolve this matter as quickly as possible. We want to ensure that you receive the service you expected and deserve. To initiate the resolution process, we encourage you to reach out to our support line at ***********. Our dedicated team will be ready to listen, assist, and address all your concerns.
  Regarding the marketing aspect, we apologize if you felt pressured or uncomfortable with our communication about it. We value transparency and will ensure that any further discussions about marketing services are respectful of your preferences and needs.
  In regard to your concerns about the book portal, editing team, and the lack of Zoom meetings, we acknowledge that there may have been lapses in communication and clarity. Rest assured, we are committed to improving our processes and ensuring that you have access to the support and information you need.
  We also understand your frustration with changes in management and lack of responsiveness to your email and phone complaints. We will investigate this internally to prevent such issues from occurring in the future.
  We assure you that we are not a one-person operation pretending to be a team. However, we acknowledge that our communication and service delivery have fallen short of your expectations, and for that, we sincerely apologize.
  We are actively working on addressing your concerns, and we are committed to providing you with a refund and legally drafted documents as per your request.
  Once again, we apologize for the inconvenience you've faced, and we genuinely appreciate your patience as we work to resolve these issues. Please do not hesitate to contact our support line, and we will do everything in our power to make things right for you.
  Thank you for bringing these matters to our attention, and we look forward to assisting you in achieving your goals.

  Regards,
  Excel Book Writing
  
  
  

• Review fromKimberly B

  Date: 08/22/2023

  1 star
  Where do I start. I came across excel book writing on 11/30/21 the worst decision of my life. They play too many mind games and they don't follow through on projects. I went through 3 project managers, they sound the same. They guarantee that everything is going to go about right, but it doesn't. I got no guidance or direction, with this company. It's sad that you trust people with your prized possession and they highly take advantage of you. Excel book writing need to change their name they don't "Excel" at anything. The only thing they excel in, is taking their customer's money and disappointing them. ******************** book writing gets 0 stars and 2 thumbs down.
  

  Excel Book Writing

  Date: 09/27/2023

  I want to start by expressing our sincerest apologies for the deeply disappointing experience you've had with Excel Book Writing. Reading your review has left us with a heavy heart, as it is never our intention to leave our valued clients feeling this way. I assure you that we take your feedback seriously, and we are committed to making amends.
  Your frustration is completely understandable, and it pains us to know that you've had to go through such a challenging journey with us. We truly value each and every client, and your experience does not align with the level of service we aspire to provide.
  The issues you've faced, including the multiple project managers and the lack of guidance, are inexcusable, and we are deeply sorry for any inconvenience this may have caused. It's evident that we have fallen short of your expectations, and we take full responsibility for that.
  We genuinely want to make things right and regain your trust. Please allow us the opportunity to resolve your matter and provide you with the exceptional service you deserve. You can reach out to our dedicated support team at ***********, and they will be ready to assist you promptly.
  Your feedback is a wake-up call for us to reassess our processes and improve our services to ensure that this does not happen to any of our clients in the future. We want nothing more than to excel in delivering on our promises and providing the quality work that our clients deserve.
  Once again, we are deeply sorry for the distress you've experienced, and we hope you will give us the chance to make things right. Your satisfaction is of utmost importance to us, and we are committed to working tirelessly to regain your trust and confidence in Excel Book Writing.
  Thank you for sharing your concerns, and we look forward to the opportunity to serve you better.
  Regards,
  Excel Book Writing
  
  

• Review fromMaureen H

  Date: 08/22/2023

  1 star
  It took two minutes on the phone with this company to know it was a sham. The guy was pressuring me to buy a publishing package and he got annoyed on the phone when I called him out on it. I told him Id get back to him and he was constantly text messaging me the entire day. They call from an infinite number of phone number so if you block one they still get through. Bad vibes from the start. Do not contact them. They just harass you and pressure you.
  

  Excel Book Writing

  Date: 09/27/2023

  We're deeply sorry to hear about your recent experience with our company, and we genuinely appreciate you taking the time to share your feedback. Your concerns are important to us, and we want to address them to ensure that your experience improves.
  First and foremost, we want to extend our sincerest apologies for the uncomfortable encounter you had on the phone. The behavior you described does not align with our company's values, and we are committed to providing a positive and respectful customer experience. We understand that no one should ever feel pressured or hassled when interacting with our team.
  Your comment about the persistent text messages is also a matter of concern for us. We never intend to ******* our clients with messages or make them feel overwhelmed. This is certainly not the level of service we aspire to provide.
  Regarding the issue of calls from various phone numbers, we are taking immediate steps to rectify this situation. Your feedback is crucial in helping us identify areas where we can improve our communication processes and ensure a more seamless experience for our clients.
  We would like the opportunity to make things right and assist you in resolving any matters you have. Please don't hesitate to get in touch with our dedicated support team at ***********. We are here to listen, address your concerns, and provide you with the support and assistance you need.
  Once again, we sincerely apologize for the negative impression you have of our company. Your feedback is invaluable to us, and we are committed to making the necessary changes to ensure a more positive experience for all our clients.
  Thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future.
  Regards,
  Excel Book Writing
  
  

• Review fromSheila S

  Date: 06/16/2023

  2 stars
  Run. Do not deal with Excelbooks. I read some of the negative reviews but thought I would give them a chance after getting suckered in for a good deal to publish my first book.I started my book project in December 2022.Everything was going fine with the book being completed.Then they ask for money to market your book. A scam.I dont need my first book to be marketed. But I wanted it out there.So now, its June 2023 and I only received a sample copy of my book.My contract stated upon editing, book cover, web page design, that I would get an additional 29 copies of my own book. I have only received a sample copy of my book.Not to mention, the book was placed on Amazon and Barnes&Nobles. Its embarrassing as people contacted me that the paperback copy of the book was much higher on Amazon.Excel contacted me and assured me the price of the book on Barnes&Nobles would be corrected.Well, a couple of weeks have gone by and nothing has been done.I have been more than patient with these people.My calls and e-mails get ignored or the project manner will respond I am checking on that.There is no excuse when you pay for services and you get treated this way. Such unprofessionalism.So what now, I have seek legal action against Excelbooks for breach of contract- just to get copies of my book that I paid for and huge price mistake they didnt correct.Please DONT deal with this company.I am so hurt and disappointed in the time and money I invested in this book project to be treated this way!!!!A con artist book publishing company that only wants you to spend thousands and thousands of dollars with them - and for what????
  

  Excel Book Writing

  Date: 09/27/2023

  We are truly sorry to hear about your disappointing experience with Excelbooks, and we want to extend our sincere apologies for the frustration and inconvenience you've faced during your book publishing journey. Your feedback is invaluable to us, and we genuinely care about helping you resolve this matter.
  It's disheartening to learn that your book project, which began with such promise in December 2022, has taken an unexpected turn. We understand your concerns about the marketing aspect of your book and any additional delays you've experienced. Please know that your concerns are valid, and we are committed to addressing them.
  We have taken note of your specific issues, including the delayed delivery of your book copies and the pricing discrepancies on Amazon and ****** & *****. This falls short of the level of service we aim to provide to all our clients, and we deeply regret the inconvenience you've encountered.
  Rest assured, we are here to assist you in resolving these issues promptly. To expedite the process and ensure your concerns are addressed with the utmost care, we kindly request that you get in touch with our support team at ***********. Our dedicated team members will be ready to assist you in rectifying the situation and ensuring that you receive the copies of your book you were promised, along with resolving any pricing discrepancies.
  We understand your frustration and disappointment, and we are committed to making this right. We appreciate your patience thus far and sincerely apologize for any unprofessionalism you may have encountered during your interactions with us.
  Our goal has always been to support authors like you in bringing their work to the world, and we are truly sorry that your experience has not reflected that commitment. Please give us the opportunity to make amends and provide you with the service you deserve.
  Once again, we apologize for any distress this situation has caused you, and we hope to resolve these issues to your satisfaction. Thank you for bringing this to our attention, and we look forward to assisting you promptly.
  Regards,
  Excel Book Writing
  
  

• Review fromEdward G.

  Date: 04/06/2023

  1 star
  OMG! RUN! I was director of advertising with AutoZone, Jewel ***** SuperValu, so print production is not new to me. Another company I was with published a 128-page digest monthly. We all sent our work to our proofreaders that never made mistakes. I don't write bad reviews, I just don't review, but this was so bad, I'm compelled to write this one. I started with Excel, Nov. 23, 2022. I gave them a 28-page children's book that needed the copy to be added to illustrated pages and back cover and inside covers from artwork and copy I furnished. I provided, perfectly organized artwork / copy. Each page had a few sentences for each illustration. The job should have taken a few days at most. Six weeks later, I WAS SHOCKED when they finally got around to the first draft, so many misspelled words, typos and horrible punctuation. It was obvious no one bothered to look or proofread! I asked ******, my contact, if the draft was proofread? He replied in the affirmative. My response, "Fire your proofreader, I have never seen such a horrific job of proofreading." A few illustrations had critical elements cut off. The book went back and forth several more times over 1.5 months. Each time only a few errors were corrected. Finally, 2.3 months after they got the job, Feb. 1st, they sent a draft that I approved for publishing. It took them another 17 DAYS to publish on Amazon! On Feb. 17th, I ordered two copies, which I have in my possession. OMG, what an abortion! The cover was repeated two more times inside plus there were several blank pages; worst of all, two pages out of sequence making the text with illustrations confusing. The ebook was also a total mess!I asked immediately, "Fix their errors as I'm two months behind schedule." After about two weeks, they still didn't get to it. I was so frustrated and far beyond my deadline, I hired a Fiverr expert, and the book was published perfectly in four days.I asked for a refund, without response, so I disputed the charge.
  

  Excel Book Writing

  Date: 09/27/2023

  We're truly sorry to hear about your recent experience with our services, and we appreciate your taking the time to share your feedback. Your frustration and disappointment are completely understandable, given your extensive experience in the industry. We want you to know that we take your concerns seriously, and we are committed to making things right for you.
  First and foremost, we would like to offer our sincerest apologies for the delay and the quality issues you encountered during the production of your children's book. Your project should have been handled with the utmost care and professionalism, and we deeply regret that we fell short of your expectations.
  Regarding the multiple issues with spelling, typos, punctuation, and overall proofreading, we acknowledge that these errors should never have occurred. We failed to uphold the standard of quality that you rightfully expected from us. Rest assured that we will be addressing this issue internally and conducting a thorough review of our proofreading processes to prevent such occurrences in the future.
  Furthermore, we understand that the incorrect layout and formatting of your book, both in print and ebook versions, were unacceptable. This is a grave oversight on our part, and we are committed to resolving these issues promptly.
  Your frustration with the extended timeline and lack of responsiveness from our team is completely valid. We deeply regret the inconvenience this has caused you and the impact it had on your schedule. We will be reviewing our project management procedures to ensure more timely communication and faster turnaround times in the future.
  Regarding your request for a refund, please accept our apologies for any delay in our response. We will address your refund request promptly and ensure that the issue is resolved to your satisfaction. We understand the urgency of your situation, and we will work diligently to make it right.
  Again, we are truly sorry for the negative experience you had with us. We value your feedback and the opportunity to improve our services. If you would like to discuss this matter further or have any additional concerns, please do not hesitate to reach out to us at our support line, *********. We are here to assist you in any way we can.
  Once again, we extend our deepest apologies and hope for the opportunity to regain your trust in our services in the future.
  Regards,
  Excel Book Writing
  
  

• Review fromStev A

  Date: 03/21/2023

  1 star
  I am extremely dissatisfied with Excel ********************* They took my money for a job that they never did, and now no one is answering my calls or emails. It is unacceptable that a company would take advantage of their customers in such a way. I would not recommend anyone do business with this company, and I will be reporting them to the BBB.
  

  Excel Book Writing

  Date: 09/27/2023

  We want to begin by expressing our sincere apologies for the deeply unsatisfactory experience you've had with Excel Book Writing Company. It deeply saddens us to learn of the distress and frustration you've been experiencing due to the lack of response and the unfulfilled service you expected from us.
  Your feedback is invaluable to us, and we take your concerns very seriously. Please understand that this is not the level of service we aspire to provide to our valued clients, and we are genuinely sorry for any inconvenience and disappointment you've encountered.
  We want to assure you that your case is of the utmost importance to us, and we are fully committed to making this right for you. We have a dedicated support team ready to assist you promptly and address your concerns. You can reach us at our support line: ***********. We are eager to hear from you, and we will do everything in our power to resolve this matter to your satisfaction.
  Taking your money without delivering the promised service is not how we conduct our business, and we are dedicated to rectifying this situation. We understand your frustration and anger, and we want to regain your trust. Your experience will be thoroughly investigated, and we will take corrective measures to ensure such a situation does not occur in the future.
  Once again, we are truly sorry for any inconvenience you've endured, and we genuinely appreciate your patience as we work towards resolving this matter. We hope that you will give us the opportunity to make amends and regain your trust.
  Thank you for bringing this matter to our attention. We look forward to hearing from you and assisting you in resolving this issue promptly.
  Regards,
  Excel Book Writing
  
  

• Review fromLeslie W

  Date: 03/20/2023

  1 star
  03/20/23 Since February 3, 2023, sorry to say my husband and I expected great work from this company, Excel Book Writing, to help us publish our book. They took our money, gave us promises, then told us they cant find our manuscript and could ********** again, after they claimed they received the manuscript and its in the system to begin to work on. Since then we cannot contact anyone, ***********************, ***********************, or *********************** no one responds to messages or emails. Im coming to the conclusion we was scammed. We are trying to get our money back, so far no results.
  

  Excel Book Writing

  Date: 09/27/2023

  We are deeply sorry for the frustrating experience you and your husband have had with Excel Book Writing. Please accept our sincerest apologies for the inconvenience and frustration this has caused you both. Your concerns are of the utmost importance to us, and we want to assure you that we are committed to resolving this matter as swiftly as possible.
  We understand how eager you were to publish your book, and we truly regret any delay or miscommunication that has occurred. We take full responsibility for the issues you've faced and are actively working to rectify them. Our goal is to provide you with the high-quality service you expected and deserve.
  Regarding the manuscript, we acknowledge the confusion and inconvenience you've encountered. It is our top priority to locate your manuscript and ensure that it is properly accounted for. Rest assured that we are conducting a thorough internal investigation to track down the status of your project. We deeply regret the breakdown in communication and the delay in our response.
  In addition, we understand your frustration with the lack of responsiveness from our team members ***********************, ***********************, and ***********************. We are taking immediate steps to ensure that they respond promptly to your messages and emails. It is our responsibility to keep you informed and address your concerns in a timely manner.
  Please know that we are committed to making this right for you. To expedite the resolution process, we kindly request that you contact us at our dedicated support line: ***********. Our team is standing by to assist you personally and ensure that your concerns are addressed promptly and effectively.
  Once again, we deeply apologize for any stress or inconvenience this situation has caused you and your husband. We value your trust and your business, and we are fully committed to resolving this matter to your satisfaction.
  Thank you for bringing this issue to our attention. We look forward to speaking with you soon and working together to find a satisfactory resolution.
  Regards,
  Excel Book Writing
  
  

• Review fromAria R

  Date: 03/09/2023

  1 star
  !!Buyer beware!!Excel gave me what I thought was a great deal $1,500 for editing my book, making a cover and publishing it on amazon, ************** and Apple store. This was all "guaranteed" to happen within 5 months. The process was SO slow.. after a few months the editing should have easily been finished but they would only send me very short bits at a time and the only thing that they did was correct some spelling or grammar. No help with the actual writing, wording or set up of the manuscript. Close to the 5-month **** we still weren't even done with the editing and I started getting upset telling them this should be done by now! Then suddenly they were able to finish it and sent me some covers to review. Everything with Excel takes SO long! The back and forth is infuriating. When they want to get a hold of you to sell you more services such as ****eting, audiobook, etc. they will call you to the point of it being harassment but when you want to get a hold of them because you have questions or concerns about the process it can take days sometimes weeks for anyone to get back to you.It took 7 months to get my book on Amazon and when I ordered it all the chapters started on the left side instead of the right, as is standard! This of course was another process trying to get them to change it and eventually I figured out how to get the manuscript from Amazon and change it myself!My contract states that if I am not satisfied with the process there is a money back guarantee.After 9 months working with this company and not being satisfied I got a hold of someone from customer service and told them I want my money back because I am not satisfied with the process or the services rendered. At this point someone named ****** was telling me that if I tried to discredit the company in any way they would *** me for millions!All I have done is told the truth and that speaks for itself. Do not get involved with this company!
  

  Excel Book Writing

  Date: 09/27/2023

  We extend our heartfelt apologies for the frustration and disappointment you experienced during your engagement with Excel. Your feedback is incredibly important to us, and we genuinely regret that your expectations were not met. Please allow us the opportunity to address your concerns and work towards a resolution.
  We understand how crucial it is to provide a smooth and efficient process when assisting authors in editing, cover design, and publishing their books. It's clear that your experience fell far short of what we aim to deliver, and for that, we are truly sorry.
  We deeply regret the delays you encountered during the editing phase and the challenges you faced with communication. We acknowledge that there were shortcomings in the responsiveness of our support team, and this is an area where we are actively working to improve our service.
  Regarding the formatting issue with your book on Amazon, we appreciate your patience in resolving this matter independently. However, it should not have been a burden on your shoulders, and we apologize for any inconvenience caused.
  Your mention of a money-back guarantee is something we take very seriously. We will investigate your case thoroughly, and if the terms of the guarantee indeed apply, we will ensure a prompt and fair resolution.
  Regarding the mention of legal threats, we assure you that our intention is always to resolve issues amicably and professionally. It is not our practice to resort to legal action, and we apologize if you felt otherwise.
  We genuinely want to make things right for you, and we are eager to address your concerns and assist you in any way we can. Please reach out to our support team at ********* or email us at [email address], so we can discuss your situation in more detail and work towards a satisfactory resolution.
  Once again, we are deeply sorry for the difficulties you faced, and we appreciate your patience and understanding as we strive to improve our services.
  Regards,
  Excel Book Writing
  
  
  

• Review fromGregory C

  Date: 03/03/2023

  5 stars
  Excel,Excel, let's be honest here your Exceptional and it was a process but well worth the wait I truly, truly appreciate you all obstacles beyond our control R.I.P. to my Project manager but I thank y'all for your dedication and strength threw my Authors process you all are greatly appreciated.....Ttysoon.. Excellent Publisher's
  

  Excel Book Writing

  Date: 09/21/2023

  Hello ************************************** We would like to take this opportunity to thank you for being a part of Excel Book Writing and allowing us to play a valuable role in your journey to becoming a successful author.We look forward to continuing to serve you with seamless services in the long run. Cheers to a happy and healthy journey together.Regards,Excel Book Writing

• Review fromTiffany J

  Date: 02/15/2023

  5 stars
  I have been working on my first graphic novel with ****************** and ******************. They are very kind and supportive! I have to say, after my negative experience with another ghostwriting company, I was a bit nervous. But I knew deep down that I didn't want to give up on my dream of sharing my autobiography with the world. ****************** and ****************** have been honest and helpful throughout this writing experience. As the weeks pass by, I become even happier to read each new chapter. Yes, they take time, as do the illustrations. We should all have patience while working with others. This is what I recommend to people out there who are interested in hiring a ghostwriter and/or illustration team. It takes some time and in the end, it's beautifully made and worth the wait!! :)
  

  Excel Book Writing

  Date: 09/21/2023

  Hello ***************************** We would like to take this opportunity to thank you for being a part of Excel Book Writing and allowing us to play a valuable role in your journey to becoming a successful author.We look forward to continuing to serve you with seamless services in the long run. Cheers to a happy and healthy journey together.Regards,Excel Book Writing