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Business Profile

Payment Processing Services

Coinflow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 2 complaints in the last 3 years.
  • 2 complaints in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    for the past three days, this company has been continuously charging my credit card for payments ranging from $50 to $500 for total of $3000. I have locked my cards canceled my cards no matter what happens They still seem to get the money out. I am extremely REMOVEDand will be figuring out how to proceed here with law enforcement

    Business Response

    Date: 10/06/2026

    Thank you for forwarding the complaint filed by REMOVEDregarding charges she did not authorize and does not recognize. We take these concerns seriously and have reviewed our records thoroughly.

    We searched our records for transactions on September 6 and 7 using the last four digits of the card referenced in the complaint and found no charges associated with the complainant. Coinflow is one of several payment processors used by REMOVED, so it's possible these charges were processed by a different provider. In that case, Triumph or the complainant's card issuer would be best positioned to identify the source of the charges.

    Because we have no record of these transactions, we are unable to provide the requested resolution at this time. We remain happy to assist and can be reached at REMOVEDif the complainant has any further questions.

    Please let us know if any additional information is needed to close this matter.


    Sincerely,


    --

    REMOVED

    Support Engineer Lead @ Coinflow

  • Initial Complaint

    Date:06/27/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the date of 6/25/26 this establishment ran 3 transactions through my bank account using my debit card information without my knowledge or consent fraudulently and have been trying to do so since September of last year but finally succeeded on the date given. They have been targeting me for no known reason and they stole my money this time. I want justice given and for no other person to have to go through this. I want it known that they are criminals.

BBB Accreditation: None

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.