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Business Profile

Online Retailer

OrthoFit Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 192 total complaints in the last 3 years.
  • 102 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of arthritis warmth gloves on Dec 17th which I have not received as of yet. I have reached out to this company on several occasions with I am sorry and you shipment is on its way. I have tracked it and it is still not showing where it is located. This was a Christmas gift and I don't have extra money to replace with anything else. I have asked for a refund with no results. Thank you

  • Initial Complaint

    Date:01/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered shoes on Dec 24 ***** for ***** got confirmation and some time later tracking info.Last tracking status said it arrived in ******* have e mailed several times to get an update,last response i received gave updated tracking info,when i entered info it said item was in ******I believe this is a scam.

  • Initial Complaint

    Date:01/22/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pair of men's winter boots (cost $59.46) from ************************ on Jan 2, 2025. On Jan 5 noticed two separate Credit Card expenditures to Orthofit dated Jan 3, 2025 came across my credit card bill. One for $59.46(my intended order) and another separate one for $69.95 (Total of $129.41). Only rote responses that my concern was received, no help. I have had multiple emails back and forth, as there is no phone number to directly reach Orthofit. Finally, Jan. 15, 2025, I received an email from Mr. ***** ***** that my order was delivered on December 11 2024( long before I even actually ordered) and it went to ******** (totally different state), and it was not the product I ordered. I believe I am dealing with a fraudulent company and they have received my payment without sending me the correct product and have charged me for an additional product I did not even order. No response has been made to my requests to cancel and refund.

  • Initial Complaint

    Date:01/22/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A product was falsely advertised as heated gloves but the product is just compression gloves. I would not have bought compression gloves. The product description, as well as the reviews the company has posted on their website lead the potential buyer to believe that the product is a heated glove. Not a compression glove. When I requested to return the product for a refund the return address is in *****. Shipping the item back would potentially cost as much as the refund amount so that wouldn't be a good resolution of the issue. The company offered me a refund of about $4.00 which is not satisfactory.

  • Initial Complaint

    Date:01/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, January 13, 2025 I placed an order with ortho fit for a pair of winter boots for $55.96. I paid for the through ******. I waited 24 hours and checked my email and did not get a confirmation for my order so I checked on their websiteand they have no Record of my order. I then contacted ****** and tried to get the payment stopped since ortho fit was not responding My request regarding my order. ****** is apparently tried to contact them and has received no response. I still have not gotten a confirmation of the order. My order still does not exist on their website. I cannot reach them. And at this point, I think theyre scamming me out of money.

  • Initial Complaint

    Date:01/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on December *******. I still have not received my order and its now January *******. The tracking updates keep saying in transit. *** requested a refund from the company. They just keep sending emails about the tracking. When placed on the 21 of December, the website said delivery by Dec 26. This has gone way beyond that date.

  • Initial Complaint

    Date:01/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date placed on Nov *******. Received the product on 1/2 2025. Didn't know the product was being shipped from ***** until December 10th. I would have never ordered the shoes if i knew they were gonna take that long. I got the shoes, just tried them on, didn't like how they felt, put them back in plastic bag and packaging it came in. Took them over a week to even respond to my request to return the shoes. Now they won't accept the shoes because they said I wore them? All I did was try the shoe on and took it of. This is total BS and will never do business with the company again.

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes on November 30, 2024. The shoes have never shipped. I have emailed customer support many times with NO response.i have asked for a refund with NO response. There is no phone number to call them for customer support. This place is a scam. I paid $60 for a pair of shoes and I cannot get the shoes nor a refund

  • Initial Complaint

    Date:12/31/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    can't get in touch with the company Have contacted them with numerous requests to cancel order

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent email, as of yet no response. Requesting how to RETURN purchase and a REFUND. Order from this company at your on RISK. This is the Return Address on the the package when receiving my order. ***** Small, **************************************************************. It looks like this label was put on top of another label.

OrthoFit Store is NOT a BBB Accredited Business.

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