Reviews
This profile includes reviews for Bankers Life's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 86 Customer Reviews
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Review fromMarchella O
Date: 03/27/2025
1 starWould get 0 stars if I could. Mom had very small life insurance policy for her burial expenses. Passed away on 2/5/2025, notified Bankers on 2/6/2025. Today is 03/27/25 and payout of her policy has not happened. Every time my sister calls, who is beneficiary; they first can't find the file, then apologize for the wait and say they will have this taken care of today. Today, my sister called again after speaking with a "supervisor" on Monday who said check would be disbursed Tuesday, that check will not be disbursed for 7-10 days for security reasons. I know there is a 60 day rule that insurance co. must pay interest if not paid out by then. Seems like Bankers is giving us the run around so they can hold onto the insurance funds until the 60 day ***** I will never recommend this company to anyone, go with a more reputable company so your loved ones have the money you intended to be used for your funeral and burial expenses. So disheartening and disrespectful to the one who has passed.
Bankers Life
Date: 03/31/2025
Hello *********, thank you for leaving a rating. We are committed to the highest standards of ethics, fairness and accountability and aim to pay all claims based on policy provisions, in accordance with all applicable laws and regulations. We will reach out to you directly to obtain the policy information and review the claim in question.Review fromWILLIAM W
Date: 12/06/2024
1 starI have paid on my life insurance policy since 2003. on the 1st of December they canceled my policy claiming there was not enough cash left and was never called by any agent to tell me what was going on. When i bought the policy from a friend of mine i was told that it would never go up in price and was a great policy and company. i guess i see now why my friend no longer works for Bankers Life! I spent $12,390.84 for nothing, what a joke these people are.Bankers Life
Date: 12/09/2024
Hello *******, thank you for leaving a rating. We take these reviews seriously and want to learn more about your experience. We will email you to get additional details and escalate this to our team for immediate handlingReview fromLinda S
Date: 12/02/2024
1 starBankers Life sent me a flyer offering to send a free ******** guide which I completed but did not include my phone number. today I received a phone call from ****** in *************, ** offering to meet with me but she refused to provide me with the free guide unless I met with her in person.Bankers Life
Date: 12/03/2024
Hello *****, thank you for leaving a rating. We'll reach out via email to learn more about your experience and address any outstanding concerns. Thank you.Review fromDenene M
Date: 11/22/2024
1 starWORST CUSTOMER SERVICE EVER!!!!! Don't pay claims. Run from this company!Bankers Life
Date: 11/26/2024
Hello ******, we appreciate your feedback and allowing us the opportunity to address your concerns. We hope our recent communication has improved your experience. If you are satisfied with the service you received in relation to your review and would like to remove it, please email **************************************************** with your request for removal.Review fromMarquette B
Date: 10/27/2024
2 starsThe agents were very nice and I fell for it. A part of me thinks it was the lack of follow-up to my questions and communications that made all of this happen. Whatever the case, money was taken from my account and there seems to be no rush to get it back. The agent told me Id be refunded in ***** days - way too long, since they snatched money out of my account with no delay, but after approximately 13 days I called - it took 4 more days to get an answer! I was told the check was supposedly mailed THE DAY BEFORE I called the second time for an update - the day before!!!! After reading reviews showing returning money seems to be an issue with Bankers Life agents, I'm filing a complaint with my bank and have them deal with this. I may also change my banking information so that Bankers Life doesn't, accidentally, take any more money. I don't trust them, but I have a friend - whose retirement policy is free - who hasn't had an issue. Ill never do business with them again, and suggest anyone that does is VERY clear on what they're buying. The agents looked young, friendly, and caring don't buy it. Be careful!!!!Bankers Life
Date: 10/29/2024
Hello, thank you for leaving a rating. Wed like to learn more about your experience and address any outstanding concerns directly. We will reach out to you via email to get additional details and escalate to our team for handling. Thank you.Review fromKathern S
Date: 09/22/2024
1 starI have been paying for long term care for about 6 months. The agent I had gained new employment so I was told another agent would contact me. That never happened. I just had a thought to look Bankers Life up on BBB and found all these complaints. I have since canceled the policy.Bankers Life
Date: 09/24/2024
Hello *******, thank you for leaving a review; we are sorry to hear about this experience. We will share your feedback with the proper departments as an opportunity for our continued improvement. If you have any outstanding questions or concerns, please dont hesitate to email us at ************************************* and we'll have a team member contact you to address this directly.Review fromYvonne H
Date: 09/09/2024
1 starAs a previous consumer of this insurance carrier. This is a scheme and is targeting the elderly and disabled by using Colonial Penn commercials but being under the guise of Bankers Life. A company, that at one time use to have a great reputation. But these policies offered by Bankers are much more expensive than the 9.99 offered in their commercial a commercial aimed to get an audience of older adults. When they call you on the phone they will say. We have ************* products but when they offer the product during contract signing they switch the product offered with a Bankers product which is far more expensive. The client loses the policy and their money in months. It is a Bait and switch, with a twist. I called n found out they have two plans opened under my social and my card is still being charged today after I already canceled my plans and deleted my information. I called to speak to a manager the representative hung up on me and told he's not letting me speak to a manger. I got another representative and they said the manager would call back nobody ever called.Bankers Life
Date: 09/10/2024
Hi ******, we take these reviews seriously and would like to address this directly. We will contact you via email to gather additional details so that we can escalate for handling immediately. Thank you.Review fromNancy G
Date: 09/03/2024
1 starWe were told that our policy was going up for 2024 so they gave us different options. We chose a new company in October of 23 and were told that we could start the new plan Dec 1. The new plan cost less so we decided to do that. When we asked if we had to do anything to cancel the current policy we were told "No, that will happen automatically, because you can't have 2 policies! Well that info was incorrect because no one cancelled the policy and we they automatically took the money out of my bank account for December so I ended up paying 2 different companies. I cancelled it as of 1/1/24, I have been trying to get reimbursed for 8 months with no help from our agent in *******, ** or the company itself. We showed proof of payment as requested and kept getting denied. Finally someone at the company told us that the payments were billed at the end of the month not the beginning so we were only entitled to December's payment not *********, and then finally today after speaking with maybe the 6th agent they informed me that they paid claims back in December. OK, well now I see why they didn't refund me if they paid claims but I have wasted so much time in the past 8 months and if my agent just looked into it back in February when I asked him too, this all could have been figured out without wasting so much of my time. I am very disappointed in the lack of customer care by my agent and thank god I realized they were double charging me when they did since my agent didn't properly cancel my policy in the first place. How many other senior citizens out there are getting double charged without knowing?Bankers Life
Date: 09/04/2024
Hello *****, thank you for leaving a rating. Wed like to learn more about your experience and address any outstanding concerns directly. We will reach out to you via email to get additional details and escalate to our team for handling. Thank you.Review fromAlbert H
Date: 08/29/2024
1 starWhy they don't give a physical policy? I want to be sure I'm covered.Bankers Life
Date: 09/04/2024
Hello ******, thank you for leaving a review. We'll reach out to you via email, to gather additional contact information, so that we can resolve this directly. Thank you!Bankers Life
Date: 09/10/2024
Hello ******, we appreciate your feedback and allowing us the opportunity to address your concerns. We hope our recent communication has improved your experience. If you are satisfied with the service you received in relation to your review and would like to remove it, please email **************************************************** with your request for removal.Review fromCarl M
Date: 08/28/2024
1 starI did a review and it was taken down in less than an hour I was lied to put off 3 months and then the claims **** found a way to s**** me out of my policy Don't Trust Them.Bankers Life
Date: 08/29/2024
Hello ****, we've been in contact with you regarding your complaint. If you need additional follow-up, please don't hesitate to email us at ************************************* Thank you.
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