Business Profile

Insurance Services Office

Bankers Life

Headquarters

Complaints

This profile includes complaints for Bankers Life's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

161 total complaints in the last 3 years.
45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
REMOVEDis my REMOVEDplanning agent. He found coverage for me to choose my REMOVEDplan. We also discussed whole life policies. He presented a policy that meant zero coverage for 2 years but $280.00 a month premium paid toward future coverage. I didn't feel that to be the best deal for me after he had gone. On Oct. 21st I texted Jamari that "I do not want the life insurance as REMOVEDhas better terms." On Nov. 21st $280.00 was taken out to pay the policy I had cancelled a month ago.
Business Response
Date: 12/18/2025
Bankers Life and Casualty Company
PO Box 1916
REMOVED, IN 46082-1916

December 18, 2025

BBB REMOVEDand N.REMOVED
REMOVED
REMOVED

RE: Bankers Life and Casualty Company
Consumer: REMOVED
Case Number: 24277438

Dear BBB Serving REMOVEDand N. Illinois,

This letter is in response to the correspondence received by the BBB and received in our office on December 15, 2025. Thank you for allowing us the opportunity to address this matter.

In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals. A complete response is not posted to the BBB portal because the posts are public and can be accessed and viewed by other individuals; therefore, we are communicating directly with Mr. REMOVEDhonoring his request.

We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at REMOVED.

Sincerely,

REMOVED
Sr. Consumer Relations Specialist
REMOVED
Customer Answer
Date: 12/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVEDand find that this resolution is satisfactory to me.

Sincerely,

REMOVEDE REMOVED
Initial Complaint
Date:11/03/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Banker's Life business has called me no less than 20 times over the last 3 months wanting to sell some sort of REMOVEDproduct. They say they want to speak to my wife concerning this. I have asked them to take my phone number off of their list every time. I have told them this is harassment. I continue to get these phone calls every few days.
Business Response
Date: 11/17/2025
In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals, except as authorized in writing or otherwise permitted by law. As we do not have an authorization on file to respond to the Better Business Bureau, we have contacted the complainant directly to resolve this matter.
Initial Complaint
Date:10/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 18, 2025, I had a meeting to discuss REMOVEDwith Bankers Life (Representative: REMOVED, FL License Number: REMOVED/Cell # REMOVED). He asked for my personal and banking information regarding a life insurance policy. On September 18, 2025, $120 was deducted from my account and I called him and REMOVED) to tell them that I did NOT want the policy and to cancel it. Mr. REMOVEDand Bankers Life assured me that the policy was cancelled, and they would refund the $120 back to my account. Well, on the October, they drafted another $120 from my account, and I immediately called both parties again and they assured me that I would receive a check because the refund was processed on October 7, 2025. To this date, I have NOT received my refund. Bankers Life owe me $240.00. I talked to Macui on October 7, 2025 (she said she issued a STOP PAYMENT) and on October 16, 2025, I spoke with Karein at REMOVED. See below my banking debit details:09/18/2025 BLC Company BLC Company REMOVEDDEBIT REMOVED- $120.00 $1,045.89 Posting date:09/18/2025 Transaction date:09/18/2025 Transaction Description: BLC Company Additional description: BLC Company REMOVEDDEBIT REMOVEDTransaction type: Debit Transaction amount:$120.00 10/07/2025 Transaction date:10/07/2025 Transaction Description: BLC Company Additional description: BLC Company REMOVEDDEBIT REMOVEDTransaction type: Debit Transaction amount:$120.00 I please need your help in resolving this issue. Thanks.
Business Response
Date: 11/18/2025
PO Box 1916
Carmel IN 46082-1916

November 18, 2025

REMOVED
Better Business Bureau of Chicago & REMOVED
REMOVED

RE: Bankers Life and Casualty Company
Complainant:REMOVED
Case Number: 24058307

Dear Ms. REMOVED

This letter is in response to your correspondence dated and received in our office on November 8, 2025, regarding a complaint filed by REMOVED. Thank you for allowing us the opportunity to respond to your inquiry.

In your correspondence you requested information regarding the above-referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals. A complete response is not posted to the BBB portal because the posts are public and can be accessed and viewed by other individuals; therefore, we communicated directly with Ms. REMOVEDon November 18, 2025, and addressed her concerns.

We want to assure you of our continued commitment to provide the best possible customer service. If you have any questions, or if we may provide any further assistance, you may contact our customer service department by dialing REMOVED.

Sincerely,

REMOVED
Consumer Relations
Initial Complaint
Date:10/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother was admitted to the hospital Jan 01, 2025, passed away Jan 15, 2025. The last payment policy was accepted by Bankers Life was Jan 24 of 2025. We made multiple requests for a copy of her policy which took two months to receive, at which time the claim was filed. Initially the company denied the policy claim stating that her policy had lapsed Jan 01, 2025, which was later reopened by Bankers Life based on the afore mentioned date of payment, Confirmed in the system by REMOVEDour broker. July 29th, 2025, had an additional request for information, to provide radiographic evidence of heart disease, admittance and discharge summary. This data was provided by fax with a confirmation sheet, Sept 18th. Oct 9 2025 I spoke with two of Bankers Life REMOVEDtoday the last was REMOVED. initially they had no record of our claim, then the claim, was denied due to being canceled on Jan 01 2025, later in the same conversation after date of payment was confirmed within the system REMOVED. claimed it was canceled for coronary artery disease as diagnosis and not heart attack. 1. The policy GR-G222: Lump Sum Critical Illness Policy- Heart/Stroke/End REMOVED. Coronary Artery Disease is heart disease and the cause of heart attacks. Which is proof of the very information requested previously requested on July 29th, 2025, 2. Section 35. PART 1. of the Va. state death certificate which is where the physician fills in the immediate cause of death states. Enter the disease, injuries or complications that caused the death. Do not enter the Mode of dying, such as cardiac or REMOVED, shock, or heart failure. These instructions clearly restrict the physician form the use of the non-medical term heart attack per the instructions on the death certificate. 3. The afore-mentioned policy cancelation has already been adjudicated. The Policy was paid as of and up to January 24th of 2025 well after REMOVEDpassing on Jan 15, 2025.
Business Response
Date: 10/15/2025
Bankers Life and Casualty Company
PO Box 1916
REMOVED, IN 46082-1916

October 15, 2025

BBB Serving REMOVEDand REMOVED
REMOVED
REMOVED;

RE: Bankers Life and Casualty Company
        Consumer: REMOVED
        Case Number: 23996414

Dear BBB:

This letter is in response to the BBB correspondence received in our office on October 10, 2025.Thank you for allowing us the opportunity to address this matter.

In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals. A complete response is not posted to the BBB portal because the posts are public and can be accessed and viewed by other individuals. We are communicating in writing directly to Mr. REMOVEDat the address provided in his correspondence.

We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at REMOVED.

Sincerely,
REMOVED
Sr. Consumer Relations Specialist
REMOVED
Customer Answer
Date: 10/15/2025
Complaint: 23996414

I am rejecting this response because:
The letter from the company does not state a response to my concern, it does not specify which of my homes it is sending the letter response to or the timeline that I can expect the response. This means I could receive the response after the 7-day deadline and this BBB case would be closed.

Sincerely,
REMOVEDSapp
Business Response
Date: 10/28/2025
Bankers Life and Casualty Company
PO Box 1916
REMOVED, IN 46082-1916

October 28, 2025

BBB Serving REMOVEDand REMOVED
REMOVED
REMOVED;

RE: Bankers Life and Casualty Company
        Consumer: REMOVED
        Case Number: 23996414

Dear BBB:

This letter is in response to the original BBB correspondence received in our office on October 10, 2025, and the consumers rejection of our response dated October 15, 2025.Thank you for allowing us again the opportunity to address this matter.

We have communicated in writing directly to Mr. REMOVEDwith the requirements needed and upon receipt of the documentation as referenced in the correspondence he attached on October 15, 2025, the claim will be further reviewed for benefit consideration,according to the provisions of the policy.

We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at REMOVED.

Sincerely,
REMOVED
Sr. Consumer Relations Specialist
REMOVED
Initial Complaint
Date:10/08/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding inherited funds from my deceased sister REMOVED. Her original representative REMOVEDleft. Both my sister REMOVEDand I got different representatives. This has been going on at least since I first had a meeting 2nd June 2025. She has repeatedly given erroneous, evasive and/or incomplete information. She has mis-spelled items such as inherited and the street name in my address and arrived unprepared to meetings without any documentation. I can still not access my online account nor obtain a statement needed for a transfer to another firm and have repeatedly signed a transfer form for the annuity portion which has not been done.
Business Response
Date: 10/22/2025
October 22, 2025

RE: Bankers Life and Casualty Insurance Company
Consumer: REMOVED
Complaint ID Number: REMOVED

To Whom It May Concern:

We are in receipt of correspondence regarding the consumer named above. Thank you for bringing this matter to our attention.

We are awaiting additional information from our local branch office to complete our review. Since we do not have authorization to release information to the Better Business Bureau, we will provide a response directly to the consumer once our review has been completed.

We want to assure you of our continued commitment to providing our customers with the best possible service.If you have further questions or need additional assistance, please contact our REMOVEDat REMOVED.

Sincerely,

REMOVED
Consumer Relations Department
Customer Answer
Date: 10/26/2025
Complaint: 23989274

I am rejecting this response because:
Regarding the Bankers Life response, it is completely unacceptable. It is basically a non-response. There are absolutely no details which explain the reasons for the difficulties and delays nor resolve the problem.

The letter is from their general customer service department and does not have a contact persons name and is not even signed. Once again there are typos. My address street is mis-spelled. It has the former local representatives name, REMOVED, who was the agent for my deceased sister and is not even there anymore.

The statements reference the two REMOVEDaccounts but without the full account numbers nor the balances.

Also tellingly, there is no reference to the other annuity portion which was going to be transferred directly.

All my online accounts (for transfer) still show a balance of zero.

When I had tried to call the local office to speak to a manager, they did not even leave a message after I had reached a receptionist before and requested a call back. Then when I tried to call again upon multiple occasions, no one picked up.

Sincerely,

REMOVEDOhno
Business Response
Date: 11/03/2025
November 3, 2025

RE: Bankers Life and Casualty Insurance Company
Consumer: REMOVED
Complaint ID Number: REMOVED

To Whom It May Concern:

We are in receipt of correspondence regarding the consumer named above. Thank you for bringing this matter to our attention.

Since we do not have authorization to release information to the Better Business Bureau, we have mailed a response directly to the consumer today.

We want to assure you of our continued commitment to providing our customers with the best possible service.If you have further questions or need additional assistance, please contact our REMOVEDat REMOVED.

Sincerely,

Consumer REMOVED
Customer Answer
Date: 11/07/2025
Complaint: 23989274

I am rejecting this response because:
The issue has still not been resolved.
I continue to get indications of problems such as my account having the wrong address. (It was probably for my sister REMOVED. the other beneficiary, who lives in REMOVED.) I was earlier told that a check for the annuity would be sent, then a letter, neither of which were ever received. Then I was told that I need to submit a "Corporate Resolution" document from eTrade, which does not exist or should not be needed for such types of accounts and transactions. I was told that the reason for the problems was all due to eTrade, which is not the case. I still do not have statements for the beneficiary REMOVEDnor the annuity.
This matter should have been transferred to Banker's Life manager.
Sincerely,

REMOVEDOhno
Initial Complaint
Date:10/02/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband (REMOVED, REMOVEDand I received a visit several years ago from agent REMOVEDconcerning our life insurance policies with Bankers. At that time, the agent informed us that my husband's policy was for $20,000. We were shocked because we thought he had been paying for a $50,000 for over 37 years. My husband purchased this policy several weeks after we were married. I asked my husband if he had his copy of the policy and he stated he never received one. This was a mistake on our part for not requesting a copy at that time. The agent then informed us that he could probably get him more insurance for the amount he had been paying. We also informed him that my husband went out of work in November of 2001 and was approved for total disability in January of 2002. He stated he would check on this for us. We received a copy of his policy, and it was for $20,000. At that point, I still could not figure out why my husband had been paying over $40.00 a month for no more than that amount. I have a policy for $50,000 and pay only $30.00 a month. I know my premium is less because I am younger than my husband, but his cost still seemed to be too much for his policy. At this point, I figured it was no use to see our attorney since it was a signed document that my husband should had questioned before he signed it. I called the same agent several months ago and asked if he would check to find out why my husband was still being charged so much for his policy. He told me again that he would check on it and of course he never responded back. This agent was unprofessional and showed us that he did not want to waste his time checking on anything for us. My thoughts are that he did not bother because we are elderly. I was going to let this go but have been informed that I needed to follow up and get answers from the company. I do not want any correspondence from this agent due to his prior conduct. Thank you for your time concerning this matter.
Business Response
Date: 11/10/2025
BBB of REMOVEDand REMOVED:

This letter is in response to the correspondence received in our office on October 2, 2025. Thank you for allowing us the opportunity to address this matter.

In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals. A complete response is not posted to the BBB portal because the posts are public and can be accessed and viewed by other individuals; therefore, we have communicated directly with Ms. REMOVED

We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at REMOVED
Sincerely,
Consumer Relations
Customer Answer
Date: 11/12/2025
Complaint: 23962506

I am rejecting this response because: I was not satisfied with the information I received from the phone call. I feel as if the call was to show contact was made but with no intention of listening to my concerns. I informed the caller that my husband was sitting next to me when she told me she could not share information. I have made many calls concerning my husband with other companies and was asked if my husband was there to approve them speaking with me. This is the first time that didn't happen. The caller also told me I was wrong about a waiver that was with the policy they mailed to my husband. She called back later and said she located the waiver. The caller said she would see if there was another agent in the area that could met with us to discuss our concerns. My husband and I feel this meeting will most likely never take place. There was nothing resolved with the phone call. The responses I received from the caller seemed to be standard answers from someone who knew nothing about the issues I was referring to.

Sincerely,

REMOVEDLivengood
Business Response
Date: 11/14/2025
Dear BBB of REMOVEDand REMOVED:

This letter is in response to the correspondence received in our office on November 12, 2025. Thank you for allowing us the opportunity to address this matter.

In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals. A complete response is not posted to the BBB portal because the posts are public and can be accessed and viewed by other individuals; therefore, we have communicated directly with Ms. REMOVED

We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at REMOVED
Sincerely,
Consumer Relations
Customer Answer
Date: 11/24/2025
Complaint: REMOVED

I am rejecting this response because: I responded to the last response from Bankers on 11/12, I did not see another response from them. I received a call on 11/13 from Bankers and am waiting to hear back from them. This has not been resolved. Complaint: REMOVEDI am rejecting this response because: I was not satisfied with the information I received from the phone call. I feel as if the call was to show contact was made but with no intention of listening to my concerns. I informed the caller that my husband was sitting next to me when she told me she could not share information. I have made many calls concerning my husband with other companies and was asked if my husband was there to approve them speaking with me. This is the first time that didn't happen. The caller also told me I was wrong about a waiver that was with the policy they mailed to my husband. She called back later and said she located the waiver. The caller said she would see if there was another agent in the area that could met with us to discuss our concerns. My husband and I feel this meeting will most likely never take place. There was nothing resolved with the phone call. The responses I received from the caller seemed to be standard answers from someone who knew nothing about the issues I was referring to.
Sincerely,

REMOVED
Initial Complaint
Date:09/17/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am receiving repeated, unwanted telemarketing calls from Bankers Lifeclaiming to call in reference to Colonial Pennattempting to sell me life insurance for my father, REMOVED. I originally filled out an inquiry in 2024, but later that year I informed the company I was not interested. Despite this, starting in the summer of 2025, I have been receiving weekly calls from several numbers beginning with the area code 708-787.I have answered each call and requested more than five times that Bankers Life stop contacting me. Despite my repeated requests, they continue to call. Below is a recent call log:9/17/2025 at 4:39 p.m. from REMOVED9/16/2025 at 11:46 a.m. from REMOVED9/12/2025 at 11:26 a.m. from REMOVED9/11/2025 at 2:43 p.m. from REMOVED9/8/2025 at 4:48 p.m. from REMOVEDI consider this repeated conduct to be harassment. I want Bankers Life to remove my information from their calling system and confirm in writing that I will not receive further calls.
Business Response
Date: 10/10/2025
In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals, except as authorized in writing or otherwise permitted by law. As we do not have an authorization on file to respond to the Better Business Bureau, we have contacted the complainant directly to resolve this matter.
Customer Answer
Date: 10/10/2025
Complaint: 23899436

I am rejecting this response because: I have not received any communication from Bankers life. I do not want to be contacted and would like my information removed.

Sincerely,

Fadiyla Wilson
Business Response
Date: 10/24/2025
We wish to confirm that we placed phone number REMOVEDon our Do Not Contact list on October 10, 2025, so that no further solicitations would occur from our companies-Bankers Life and Casualty and Colonial Penn Life Insurance Company.
Customer Answer
Date: 10/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

Fadiyla REMOVED
Initial Complaint
Date:09/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 7 of 2023 my son who was in training at bankers life insurance came to my home about life Insurance with agent hared messenger from bankers life.. After I signed up for life insurance we them discussed a annuities to place 60, 000 in for one year to earn money as i was recently diviorced and planned to purchase a home for myself and my special needs adult child. The agent REMOVEDmessenger even stated to "wait a year, wait till after the election. He said now is not the time to buy a home. He then right in front of my son REMOVEDc REMOVEDassured me on the 1 year anniversary date i could retrieve my money with no penalties.Ok well aug 2024 I called to see about the process of doing so and was told it was on a 10 yes that's 10 year contract! I contacted the company who could care less stating the contract details. I contacted REMOVEDafter many attempts who completely lied saying I knew.Why would I wait 10 years till I'm almost 70 years old and rent a house till then?If I remove the money, it'll cost me significantly and go to the company that misrepresented themselves.I filed a complaint with the state attorney, REMOVEDof commerce and insurance who stated there was nothing they could do about it and accepted the untruth even with my witness REMOVEDnow I can wait till I. 70 I'm still capable, and I'm a full-time mother who can't be employed because of 24/7 for child, divorced or give away thousands. That I can't afford to lose to a company that wronged me. It's not like my word against hid I have a credible witness, their employee even.I just want them to do the right thing Return my money penalty free.I have no intention of ever getting life insurance now after this. And I paid 1200 in monthly fees for the life insurance now I have no choice but to terminate.
Business Response
Date: 09/26/2025
PO Box 1916
REMOVED, IN 46082-1916

September 26, 2025

BBB of REMOVEDand REMOVED
REMOVED
REMOVED

RE: Bankers Life and Casualty Company
        Complainant: REMOVED
        Case Number: REMOVED

To BBB of REMOVEDand REMOVED:

This letter is in response to your correspondence received in our office regarding the above-referenced inquiry. Thank you for the opportunity to respond.

In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals, except as authorized in writing or otherwise permitted by law. As we do not have an authorization on file to respond to the Better Business Bureau, we will contact Ms. REMOVEDdirectly by letter to provide the requested information.

We remain dedicated to providing the best possible service. If you have any additional questions or if we may be of further assistance to you, please feel free to contact our customer service department at REMOVED.

Sincerely,

REMOVED, ALMI ACS
Consumer Relations
Customer Answer
Date: 10/01/2025
I am rejecting this response because: I do not want the case closed. I was told it is in review until October 17 ...not 7 days as this letter states by accepting and closing the case as it's not been resolved yet.
Thank you.
Complaint: 23894231

Sincerely,

REMOVEDCullnan
Business Response
Date: 10/02/2025
PO Box 1916
REMOVED, IN 46082-1916

October 2, 2025

BBB of REMOVEDand REMOVED
REMOVED
REMOVED

RE: Bankers Life and Casualty Company
        Complainant: REMOVED
        Case Number: REMOVED

To BBB of REMOVEDand REMOVED:

This letter is in response to your recent correspondence received in our office regarding the above-referenced inquiry. Thank you for the opportunity to respond.

Thank you in advance for your patience while we review this inquiry. We anticipate completing our review by October 17, 2025.

We remain dedicated to providing the best possible service. If you have any additional questions or if we may be of further assistance to you, please feel free to contact our customer service department at REMOVED.

Sincerely,

REMOVED, ALMI ACS
Consumer Relations
Initial Complaint
Date:09/12/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Father passed away and had an insurance policy...Policy No. REMOVED. I have filled out the same paperwork 3 times now. With the same information. Attorney letter of appointment, father death certificate. Mother death certificate, probate filing with executor, power of attorney form, REMOVEDEIN No. They send me a letter saying I need to send the same paperwork in again. The local agent REMOVEDis doing nothing in REMOVED. phone no. REMOVED. This has been going on for months now. when my father signed up for the insurance, two agents went to visit him.... filled out the paperwork and gave them a check. Now that we have to redeem the policy we have to go through hoops. Truly unacceptable. lucky I had the money to pay all of his funeral and other costs. one cannot even rely on insurance companies anymore. Again, this is unacceptable. The insurance regulators need to look into this conduct.
Business Response
Date: 09/22/2025
Dear BBB of REMOVEDand REMOVED:

This letter is in response to the correspondence received in our office on September 12, 2025. Thank you for allowing us the opportunity to address this matter.

In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals. A complete response is not posted to the BBB portal because the posts are public and can be accessed and viewed by other individuals; therefore, we have communicated directly with Mr. REMOVED

We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at REMOVED
Sincerely,
Consumer Relations

Customer Answer
Date: 09/25/2025
Complaint: 23877464

I am rejecting this response because: ...... we have not received a check yet for REMOVED......we have been told it was sent out 2 weeks ago by REMOVED.......the insurance regulators need to be notified of this corruption....

Sincerely,

REMOVEDKrogman
Business Response
Date: 10/08/2025
Dear BBB of REMOVEDand REMOVED:

This letter is in response to the correspondence received in our office on October 6, 2025. Thank you for allowing us the opportunity to address this matter.

In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals. A complete response is not posted to the BBB portal because the posts are public and can be accessed and viewed by other individuals; therefore, we have communicated directly with Mr. REMOVED

We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at REMOVED
Sincerely,
Consumer Relations
Customer Answer
Date: 10/11/2025
Complaint: 23877464

I am rejecting this response because:.....the problem is NOT receiving the check...the problem is that we had to fill out the same paperwork 4 different times....we have just received the check...again the problem is that we had to fill out the same paperwork 4 different times....with the same information....and finally it was "approved"...delay. .... pure manipulation.

Sincerely,

REMOVEDKrogman
Initial Complaint
Date:09/06/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My parents have paid $400/mo. continuously for a memory care facility insurance policy. In March/2025 my father REMOVEDNathaniel REMOVEDdeveloped dementia and was committed to REMOVEDin REMOVED, a lock down memory care facility, for the rest of his life -obviously since there is no cure. We filed the claim for the $28,000 policy; however, they continued to lose documents thus we repeatedly resubmitted. We were forced to involve the salesman who sold us the policy to help make sure Bankers Life had all documents needed. It has taken 4 months. Now they verified to us and the REMOVEDthat the application for payout is complete and mailed the check 8/23/25. It is now 9/6/25 and no check is received. Further, instead of paying out their policy, they are only offering $8,000 for a one-month claim. Thus, we will have to refile all over again for the last 4 months to get the full policy payout. I have posted everywhere how bad their organization is and even the insurance salesman said he changed jobs because he didnt support how badly this insurance company treats their customers who are at their lowest point in life and often are in their 80s and cannot possibly navigate the document collection process to process the claim. They are horrible, deceptive, cruel, and criminal.
Business Response
Date: 10/03/2025
October 3, 2025

RE: Bankers Life and Casualty Insurance Company
Consumer: REMOVED
Complaint ID Number: REMOVED

To Whom It May Concern:

We are in receipt of correspondence regarding the consumer named above. Thank you for bringing this matter to our attention. We apologize for our delay in responding, as this was the first we were notified of this complaint.

Since we do not have authorization to release information to the Better Business Bureau, we have mailed a response directly to the consumer today.

We want to assure you of our continued commitment to providing our customers with the best possible service.If you have further questions or need additional assistance, please contact our REMOVEDat REMOVED.

Sincerely,

REMOVED
Consumer Relations Department
Customer Answer
Date: 10/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me at this time. We have 3 more months of claims to submit remaining with the policy. Once the BBB complaint was filed, the first claim was finally satisfied after 4 months and getting the insurance policy REMOVEDinvolved to assist in completing the claim. I hope that will not have to reoccur, because next time I will not be satisfied and will document the same with the BBB and I will get the Insurance Commissioner involved as well.

Sincerely,

REMOVED

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