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Business Profile

Insurance Services Office

Bankers Life

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Bankers Life's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bankers Life has 288 locations, listed below.

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    Customer Review Ratings

    1.35

    Average of 86 Customer Reviews

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    Review Details

    • Byron G

      Date: 09/26/2022

      No better agent than ***************************!***** has now been my agent for years and I would recommend him to anyone. ***** is very knowledgeable, patient and overall looks out for your best interest. I recommended ***** to my parents and family friends and they are all happy with the services and products he offers. ***** is a one stop shop for all your retirement needs. Give him a call, you won't regret it!

    • Jill M

      Date: 09/09/2022

      Contacted office to meet with manager to discuss confusion in my long term care policy and could the meeting be scheduled for Wednesday, 9/14/2022 since my son needed to come from *********. My calls were made on 8/30/2022, 9/8/2022, 9/9/2022. The woman handling my calls was very nice. THERE WERE NO CALLBACKS TO ME.

      Bankers Life

      Date: 09/12/2022

      Hello ****, thank you for your feedback, and I'm sorry to hear about this experience. We'll reach out via email to gather additional details, so that we can be sure your concerns are addressed.

    • Robyn S

      Date: 09/07/2022

      This company is despicable! I am in TOTAL agreement with all the other BAD reviews (see Vee B review below) and lack of payment for approved longterm care. It took the companies "case nurse" to FINALLY get my initial claim for payment thru with the SAME PDF uploaded documents the company claims they could not see from me! We have received only the single initial claim payment over the last 9 MONTHS. Each time I file the required PDF requested documents, via their site, they claim they cannot read them! I have sent the exact same digital file to friends/family to make sure they are readable... all tell me they can "see them clearly". After 3 attempts via the portal, I reproduced ~35 pages of requested itemized billing plus confirmation of payments, and sent via mail tracking 8/11/2022. I received confirmation of delivery and STILL, nearly one month later, NO payment. All claims are still showing closed, due to lack of requested information/documents! MULTIPLE calls to "customer service" and hours on the phone, only result in more stalling. Each agent I talk with tells me something different. NOW I am told they will expedite my claims. The customer service agent finally admitted they made a mistake, of which I had to point out. Apparently they attached the newly mailed documents (except a single one from 1/2022 for $300) to the old closed files!!! She told me I can call back in ***** business hours to confirm the action! The agent who sold the policy (****) has changed and the current agent doesn't know anything about the process. She even tells me she doesn't know what forms I am referencing! Her advice was literally "just send them whatever they want " I guess this company is hoping my 95 year old mother will die before they pay out! I document EVERYHING and will seek legal assistance if this continues. It is inexplicable that others manage to get claims paid. HELP ME OUT. I will actively warn people NEVER use this company for any reason.

      Bankers Life

      Date: 09/12/2022

      Hello ********, thank you for your feedback and I'm sorry to hear that your experience has not been a positive one. We would like to put you in touch with a team member to resolve these outstanding issues. We will reach out to you via email to gather additional details and escalate to our team for handling immediately.

    • Brandon W

      Date: 08/22/2022

      This is an excellent company!! I have had no problems getting help when I need it or claims paid!

    • Dee D

      Date: 08/17/2022

      Worst insurance policies and customer service Ive ever encountered. Talked me in circles for 30 minutes through 3 different employees, only to tell me the same thing as is written in their letter and not offer any relevant solutions. Coverage holes and loopholes in contracts are daunting and ridiculous, and based on contractual vocabulary it seems maliciously false with intent. Dont waste your time or money using their coverage, it will most certainly be wasted time and funds.

      Bankers Life

      Date: 08/22/2022

      Hello **** thank you for letting us know about your experience; we'd like to review the claim in question. We'll reach out via email to gather additional details, and escalate to our team for handling immediately.

      Bankers Life

      Date: 08/29/2022

      Hello ***, to properly review this inquiry and process your request, we will require more policy information. Because we did not receive a response via the email address provided, we are closing our case. However, if additional information is received, we will be happy to reopen it.

    • Margaret A

      Date: 08/15/2022

      Thank goodness ******* found me! He personally delivered my late husband's life insurance proceeds and then he found out the mess I was in! He quickly realized my husband and I got taken advantage of by another company last year and they messed up our federal benefits. He explained everything I needed and helped me file a complaint and long story short, he fixed everything for me! I can not thank them enough!

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