Reviews
This profile includes reviews for Kemper Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 249 Customer Reviews
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Review fromEliza J
Date: 09/06/2022
1 starA Kemper customer hit me, doing significant damage to my car, with minor medical and loss of income. My insurance company was handling the claim and has clear cut evidence that this is their customers fault. What they tried to do was call me to make a settlement (specifically ***********************) without explaining the ramifications of doing so. DO NOT SETTLE. These desk jockeys are basically bad salesman trying the rip off consumers because their customers are underinsured. They have the lowest common denominator of clients who cant get insured anywhere else. Essentially they took a lot of my time to work on the claim and then didnt pay anything they said they would cover (lost wages, medical and expenses). So I am letting my insurance company let them have it and make them pay. Let your insurance handle it and dont take their calls or answer their letters. They are highly unprofessional, deceptive and disgusting people.
Kemper Corporation
Date: 09/07/2022
Hello *****. Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We would like to assist you further, but are in need of further information. We have sent you an email and will await a response. Thanks.Review fromALFREDO R
Date: 09/05/2022
1 starWorst experience Ive had with any car insurance. My car was was hit by one of their clients and filled a claim since they were at fault. They contacted me right away asking for estimates and download pictures. After providing them with everything I didnt hear back from anyone for two months. I reached out to them by email asking them status. Their response was that it was under investigation. Finally I called again and with no explanation they told me the claim was closed. I emailed Charm, my adjuster and all she said if I had any questions to call the main number. I called the main number and they told me that only my adjuster can tell me the reason why they denied the claim. I called ***** back her only explanation was that her client doesnt have coverage for that accident and couldnt give me more information. I asked if her client was insured through them and she said yes but has no coverage for your accident even tho they were at fault.Kemper Corporation
Date: 09/07/2022
Hello *******,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review and someone will be in contact soon. Thanks!Review fromMudit A
Date: 09/01/2022
1 starKemper is worst insurance company, I had home policy with them, although they received my payment before the due date but they cancelled my policy because of Kemper increased the premium in between without notifying **** will strongly recommend not to go with Kemper, your home and auto will be on risk.Their customer care response is "Do whatever you want to do". I am choosing one start but honestly Kemper deserve 0 start even -ve.Kemper Corporation
Date: 09/07/2022
Hello ***** Ag. Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We would like to assist you further, but are in need of further information. We have sent you an email and will await a response. Thanks.Review fromNicolette D.
Date: 09/01/2022
1 starI was in an accident on 8/22/22 I have now left 23 messages for ***************************, left messages for the adjuster ********************* and the supervisor ********************* and never received a call back. I was badly injured and sent pictures of my injuries and released my vehicle from the tow yard and still nothing. Ive even called the call center manages and nothing. This company is setting their insured up to get sued and that is awful!Kemper Corporation
Date: 09/07/2022
Hello ********************,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We would like to assist you further, but are in need of further information. We have sent you an email and will await a response. Thanks.Review fromDon A
Date: 08/29/2022
1 starOn 820 one of their insured drivers hit my Mustang they accepted responsibility for it a week has passed not one word if they're going to fix my car total it or anything they've got to be one of the sourest insurance companies I've ever seen. I have full Collision on my vehicle I think I'm going to have my insurance fix it and have them turn around and Sue ******************** to get their money back from ******************** I am over this place they will not call you they will not tell you anything my next call is going to be to the ************** insurance commissioner which I have already talked to a week ago and he said ******************** has a bad reputation so I reckon that's where I had next and then have my insurance fix my car and Sue ******************** to get it backKemper Corporation
Date: 08/31/2022
Hello ****************,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review and someone will be in contact soon. Thanks!Review fromMichael R
Date: 08/23/2022
1 starKemper is by far the worst and most unprofessional car insurance provider that I have ever dealt with. They hardly call you or email you when it comes to anything important regarding your policy or claims that you may have with them and they do the bare minimum by sending late letters to your address and even then good luck.I was really astonished by their unprofessionalism when it came to a recent accident that I had with a uninsured driver. I was rear ended and determined to be not at fault, and I expected for the claims process to go smoothly until I found out days after my accident that Kemper had cancelled my policy. They did this without putting any effort as to informing me about my policy. NOT ONE PHONE CALL OR EMAIL AT ALL. The best they did was send me a few mailed letters which come to find out they were sending them to the wrong address as the address they had on file was not mine! They also claimed to have sent me a check refunding me of the policy payment that I had made for the month, but I have yet to even receive that.To top that all off (as if that hasn't been extremally stressful enough), they reported that accident to my Driving Record as me being at fault, even though the police report placed all the fault on the other driver!Completely unprofessional and downright negligent in the way how they operate their business and treat their policyholders. Avoid this company like the plague if you're looking for insurance!Kemper Corporation
Date: 08/25/2022
Hello *******,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review and someone will be in contact soon. Thanks!Review fromTracy C
Date: 08/23/2022
1 starThis company is a scam. My son was involved in a car accident on 05-25-22. The other person was deemed at fault. They have Kemper insurance. The claim was started and Kemper accepted that there driver at fault. After 3 months of trying to figure out where to go for repairs, reports, supplements. They agreed to pay for repairs. However, now that the repairs are completed they are refusing to pay. They are stating multiple reasons now despite the approval. TI ever was denied I would of never taken to the get repaired there.Kemper Corporation
Date: 08/24/2022
Hello *****,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We would like to assist you further, but are in need of further information. We have sent you an email and will await a response. ThanksReview fromArmando G.
Date: 08/22/2022
1 starThey issued a settlement check with my wrong last name and my lawyer sent it back to be re-issued. Suppose to take 2 weeks. It's been over a month and the adjuster and supervisor never answer. Kemper always giving the run-around.Kemper Corporation
Date: 08/23/2022
Hello *******,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We would like to assist you further, but are in need of further information. We have sent you an email and will await a response. Thanks.Review fromBrittany H
Date: 08/18/2022
1 starI would not give them any stars. I have a receipt and confirmation code for a payment that was made 2 months ago, they are claiming I never paid it and sent it to collection which caused me to lose 2 points on my credit. I don't understand how they can claim I never paid it when my receipt says my payment was submitted and was successful. They scam people. DO NOT USE THEM.Kemper Corporation
Date: 08/19/2022
Hello ********* ***** you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We would like to assist you further, but are in need of further information. We have sent you an email and will await a response. *****s.
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