Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I placed my order for a Milwaukee impact tool kit order #WB8676178523 back in early December. ************************** website and my order confirmation pictures was of a tool kit with 2 batteries and a tool bag

  

  Business Response

  Date: 02/19/2025

  Thank you for providing this information and the opportunity to look into this for you. The particular item ordered is only the bare tool and is not intended to come with the tool bag and batteries, and we apologize for any inconvenience. We do note we have a record of your calling into our customer service department twice on January 23, 2025 with respect to this item, and we did advise both times that this order would be for a bare tool only. In the event this item does not meet your needs, please feel free to return the item through our no-hassle returns policy - found at **********************************************.

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Missing BM-618 socket from Order #: WB7253834632, Mfr # JHWMSB-12HRC. Order date 11/23/24. It's now 1/7/25 and still unresolved.

  

  Business Response

  Date: 01/14/2025

  Thank you for providing me with this information and the opportunity to look into this for you.
  I apologize for the delay in resolving this matter.  The Vendor will be shipping out the missing socket as of 1/9/2025.  They will be shipping it directly to you.  We do not have the tracking number as of yet, however standard transit time is 3-5 business days.
  Thank you,
  
  

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22778503
  
  I am rejecting this response because:

  The response is incomplete and/or contains errors. 
  1. Stated ship date of 1/9/25 with estimated delivery of 3-5 days means I would have received it by the time e of this reply, 1/17/25. But item has not been delivered.
  2. Tracking number is required in response.

  
  Sincerely,
  
  *********** *******

  

  Business Response

  Date: 01/23/2025

  Thank you for this reply.  An email with the tracking information has been sent to you.
  Thank you,
  
  

• Initial Complaint

  Date:12/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Placed 11/25/2024 Order Delivered 11/27/2024 Order #WB6489652444 Received the boxes my son sat them on my supply shelf. The boxes were damaged. I emailed **************** Like they tell you to and it states "You can expect a reply from Zoro in your email inbox within 24 hours."When I clicked there "Return Item Button" It never worked. Well here we are 12/28/2024 and still not a single word nor reply. But I have received 14 of the of the "Shop More Save More" or the "You have not used your 20% off yet"Why would I want to shop anymore with a company that does not even reply to there customers??

  

  Business Response

  Date: 01/06/2025

  Thank you for providing this information and allowing me to look into this for you.
  I do apologize that you never received a response to your initial email.  I have created a Refund request for this order.  That information will come to you in a separate email directly from Zoro.
  Thank you again,
  
  

• Initial Complaint

  Date:12/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a tailgate sander from Zoro because Zoro it was listed to ship in two days. It has been eight days and it hasn't shipped yet. Contacted zoro multiple times and they keep responding with they will notify me when it ships.

  

  Business Response

  Date: 12/09/2024

  Thank you for reaching out and providing us with this information.
  I apologize for the inconvenience that this order may have caused you.  
  At this time, your order has been packed for shipment and is awaiting ***** pickup from the supplier.  Once that is picked up, the transit time for the item is 3-5 business days. 
  The tracking information was sent to the customer via email from **********************.
  Thank you,
  
  

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22632952
  
  I am rejecting this response because: Zoro emailed me Thursday December 5th stating the package has shipped with *****. I called ***** and they said a shipping label was created but nobody scheduled the package to be picked up by *****, they do not have the package even though Zoro states it has shipped. I called Zoro Friday the 6th, spoke to customer service, they told me the package will ship Friday the 6th.The package was never shipped. They have made several false claims.   
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 01/06/2025

  Thank you for providing that additional information.
  I am showing that your item was delivered to you on 12/9/2024 at 11:35 AM and was signed for by yourself. 
  Thank you,
  
  

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22632952
  
  I am rejecting this response because: The item came and is missing parts. I contacted the seller, and they said there is nothing they can do about the missing parts.
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 01/14/2025

  Thank you for providing that additional information.
  I am showing that your item was delivered to you on 12/9/2024 at 11:35 AM and was signed for by yourself. 
  Thank you,
  
  

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22632952
  
  I am rejecting this response because: Parts of the sander still has not been delivered. The motor guard and stainless spinner still has not been delivered. I am still waiting for full delivery of purchased Item. Once the parts arrive, I can fully accept delivery.
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 01/29/2025

  Thank you for providing that information.  I am sorry that 2 pieces of the ****** did not arrive. Zoro is reaching out to the vendor about the missing parts. Zoro will email you once we have information from them.

• Initial Complaint

  Date:11/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tool from Zoro.com online paying with ******. It was ordered on August 30, 2024. It did not ship until November 12, 2024. Because of the over two months to ship, ******'s authorization for payment expired. Zoro emailed me an invoice, which I payed with a check, the check was cashed by **** and my bank paid the check. After this Zoro is sending me past due emails for the same amount that has already been paid. To dispute their bill I am supposed to click on a link in the email. This opens a nonfunctioning webpage with my correct invoice number, but the page doesn't work you can't do anything on it. I have replied to the email telling Zoro this has already been paid, but haven't heard back from them.

  

  Business Response

  Date: 12/09/2024

  Thank you for reaching out and providing us with this information.
  I apologize that you have received a past-due email and that the link to dispute the bill is not working correctly.  I have passed that information to the correct team to fix the issue.
  I see that your invoice has been paid in full.  I apologize for the inconvenience this has caused you.
  Thank you,
  
  

  Customer Answer

  Date: 12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:11/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this item from them on 11/8/24 and everything seemed okay from there. And I received a notification that it was shipped on 11/11/24 and that was the last piece of info I got until I made contact with the company on 11/14/24 on order status and they stated that I received and someone signed for it but I was not at home and I was not notified on any delivery date. And I spoke with the zoro about the situation and the gentleman I was speaking to stated they have been dealing with that error on there website for quite some time. So it was nothing new to them and I requested to speak to a supervisor and he refused so resend the item .when I was not at fault I had no idea it was being delivered yet. And they have been extremely rude to me. Im very disappointed with this establishment and I hope they could make it right .

  

  Business Response

  Date: 12/04/2024

  Thank you for reaching out and for the opportunity to look into this matter. According to Zoros records, the item was delivered to your address on November 14, 2024. Someone at the address signed it for it upon delivery.
  As the item has been successfully delivered and signed for, Zoro is unable to issue a refund for this order.
  An email has been sent to the customer, reiterating this information.

  Thank you,

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22585428
  
  I am rejecting this response because: packages being delivered could be signed by anyone. Im very disappointed in the company efforts to help me with this situation. This was a fault on there end when they had trouble providing updated shipping information. They have sent me a email stating there is nothing wrong with there website but the gentleman helping me from there team. Told me it has been happing for quite some time. So I would think the company being a professional business will resolve that matter so customers are satisfied and protected so they wouldnt have to go through the situation Im going trough At the moment. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 12/19/2024

  Thank you for that information and the opportunity to assist you.

  Zoro has reached out to the customer to try and resolve this issue directly.

  Zoro has verified with our vendor and the freight carrier that this item was delivered to the customer's correct address.

  Thank you,

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22585428
  
  I am rejecting this response because:very very disappointed with the customer service from ********************** i provided more then enough proof that this is at fault on there end for not providing enough info of my package delivery time and thats all they have to say.( basically stating its been delivered we refuse to do anything to help are customer)

  very very disappointed
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 01/20/2025

  We have thoroughly reviewed the customers concerns regarding the delivery of their order. According to the Bill of Lading (BOL) provided by our carrier, the order was delivered to the customers address and signed for on November 12, 2024. This documentation confirms that the carrier fulfilled its obligation to deliver the package as requested.
  
  However, as a gesture of goodwill and in line with our commitment to exceptional customer service, we have issued the customer a full refund for this order.
  
  We believe this action resolves the matter in full and demonstrates our dedication to ensuring customer satisfaction. Please let us know if any additional information is needed to close this case.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 items and then shipped them back. I only received credit for 1 item

  

  Business Response

  Date: 10/25/2024

  Thank you for this information and the opportunity to look into this.
  Zoro did receive your 2nd item and it has been checked in.  Once an item is returned, it does take 7-10 business days for the refund to process. You should see the refund by 10/31/2024.
  Thank you,

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22449140
  Good Morning, Looks like my return is still pending and its already 11-4-24 past the 10-31-24 date that was said the return would be completed. Not sure If I ever want to do business with **** again. ****** learned.

  

  Business Response

  Date: 11/15/2024

  Thank you for the reply.
  I do apologize, your refund did get stuck in our system.  It has been pushed through.  You should be seeing the refund no later than 11/20/2024.
  Than you,
  
  

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was convinced to invest here by a friend I met on ******, Her name was ***** ( now I know she could be anyone else). At first everything was going on well until I requested for withdrawal, thats when the nightmare started I had to put in more money before I could withdraw. Then came the unending taxes; I was fined and taxed for various reasons. There was always a reason why I couldnt take out my money. I was tired of everything and began looking for help. Since all the payments I made were through cryptocurrencies, my local police could not help me. Luckily I finally got help from the authorities I contacted via emaiI : **** ***** 4 (at) GMAlL COM Wonderfully, after providing my details, it took them barely a week to trace and retrieve my funds. Get help from them if you are in a similar

  

  Business Response

  Date: 10/14/2024

  Thank you for this information and the opportunity to look into this.
  **** does not have outside investors and this review is SPAM. 
  Thank you,
  
  

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/01/24 I ordered a product from Zoro.com. On 10/08/24 I received a different product in the mail.I call to get this problem fixed. They refund the purchase of the product, but not the shipping charges.

  

  Business Response

  Date: 10/14/2024

  Thank you for this information and the opportunity to look into this for you.
  I am sorry to hear that your order did not arrive to you correctly.  Zoro does not refund the shipping fee on our returns.  I have made a one-time exception to this and requested your refund.  Please allow 7-10 business days to see this refund on your original form of payment.

  Customer Answer

  Date: 10/15/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22396793, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Payam Danialypour

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Defected from manufacturer bearings I received were cocked. They sent me a replacement set and they were just as bad if not worse. I am doing a job and have to install tomorrow. I told him I would send two of them back but the other two I needed to pay a machinist to fix. They told me they can only, give me 15% back on the order, which is ridiculous considering that I have to pay a machinist to fix these which is gonna cost a lot more, but I have no other options. Very unsatisfied with customer service and would not recommend to use zoro!!!

  

  Business Response

  Date: 10/17/2024

  Thank you for this information and the opportunity to look into this for you.
  I apologize that your original order and your replacement order arrived damaged.  
  I have issued you a full refund for the defective item. You will see this refund back to your original form of payment within 7-10 business days.
  Thank you,