Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was shopping on the ************************** website, I entered my zip code for the estimated shipping while shopping, which was estimated at $5. Once I placed my order, the shipping cost was $70. When I saw this right after I placed order I contacted their customer service requesting cancellation and they shipped the order anyway. $70 for ***** ground shipping for a small item. Scam!

  

  Business Response

  Date: 06/25/2025

  Thank you for this information and the opportunity to address this for you.
  
  Per Zoro’s terms and conditions, orders shipping to Alaska and Hawaii do not qualify for expedited shipping, or our normal shipping $5.00 flat way.  Here is a link to Zoro’s shipping information.  
  Shipping Policy Exceptions
  Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates apply for all orders delivered to Alaska and Hawaii. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may also be applied.
  Thank you,
  
  

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Zoro to inquire about the shipping cost of the High Pressure Fire Pump I wanted to purchase and I spoke to a guy that quoted me $750 via **** That's high for shipping to ****** (I have a solar company and ship freight a lot to and from ******) but I was told the pump would get to ****** in 5 business days.When I called again the next day the shipping had gone up to $1,100 (Quote #******). I agreed to pay that bc of it would arrive in 5 days. After 5 days I received an notice that my pump was in ******** and was with Honolulu Freight by way of Roadrunner. So basically Zoro used the pricing from *** ground (see my quote) and charged me way too much money. My pump did not arrive in 5 days and it's being shipped freight.I called and asked to speak to someone with authority and I got ***** who, frankly, fought with me because she could not understand that they were in fact overcharging me. So while we were on the phone I did a quote quote from the port in ** to ****** and the quote was $241.99. ***** laughed and said "we are not charging you $241.99 for shipping to ******". But THAT is the cost. I have received nothing but awesome friendly service from Zoro but ***** does not understand and obviously no one else understands at Zoro that I was charged 3x the cost using *** charges!!! ***** reluctantly gave me $300 off but it's just not right that I over paid and I know that I'm right about this since I ship to Hawaii monthly!! ***** was mean and rude to the point of me welling up a few times. Zoro looks and feels like a good company that does that right thing and they just dropped the ball with me. I want an additional $500 back as i should.

  

  Business Response

  Date: 05/22/2025

  Thank you for this information and the opportunity to assist you.
  I am sorry for the inconvenience this order may have caused you.
  Item G313323817, the Fire Pump, does ship via Freight Truck.  *** is Zoros carrier of choice for shipping to ****** and ******. The freight charge of $1056.86 is the price that Zoro was quoted by *** and quoted on your quote 471774. 
  The reason that the freight charge was so high is that the item had to ship on a freight truck to the coast and then ship by freight once it arrived in the islands. 
  By sending in payment, you agreed to the prices that were set in the quote.  At this time Zoro is not able to refund you an additional amount for the freight. 
  Thank you,

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23346976
  
  I am rejecting this response because: the pump was freighted from ** to ** for 130.00.  The shipping cost from ** to ****** should have been ****** ( sent that quote via DHX).  ************ used *** pricing but did not use *** to ship the pump to me.  I agreed to a high shipping rate because it was *** and 5 days.  As of 5/23/25 the pump is still with the carrier and won't be at my farm until 5/30 or later. 

  You deceived me by using *** as the carrier and then used Roadrunner and Hawaiian Freight Service.  I would never agree to this shipping price had a known you were sending it freight.  I want a refund of another $500.00
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 06/06/2025

  Thank you for your reply.
  The $130.00 shipping is a special shipping and handling charge due to the size, weight, or other factors of the item.  Special delivery charges and certain surcharges are not eligible for free shipping promotions and are a separate charge from Hawaii Shipping.  
  Zoro does not ship with DHX and would not be held to their quote, as it was not obtained by Zoro.
  You were provided with the price of the item and the cost of shipping prior to you placing the order.
  Zoro will not provide any additional refunds at this time.

  Thank you, 

   

  
  

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23346976
  
  I am rejecting this response because:

  I was quoted shipping by *** to arrice in 5 days for 1,100.  The pump finally arrived by FREIGHT ON June 2nd.   

  Zoro is using *** to quote products shipping and then using freight companies at a very reduced rate!!! 

  My pump arrived in ****** almost 30 days later!!!!  We are in a drought and I approved the quote since it was to arrive 5 days later via ***. 

  Zoro is committing FRAUD.  They keep fighting me but my shipping should have cost $500 or less.  The shipping from ** to ** was only $130.  The shipping from ** to HI should have been under $500.  The committed FRAUD.  i CAN PROVE THIS IN A COURT OF LAW.  
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered 11 products from Zoro in the last 6wks and of those items 10 were severely damaged and one was never delivered. I worked with Customer Support on 2 of the larger items for replacements on two separate occasions and all replacement products arrived severely damaged as well. I spoke with customer service about this situation multiple times (totaling multiple hours in the phone) trying to get a remedy to the situation before I gave up and asked for a refund. Its closing in on two weeks and I have still not received a refund and as I continue to call Zoro **************** I keep getting the runaround with comments like oh, its still processing in the warehouse or the refund is still processing in our system - when I consolidate all the information I have been told it is completely contributory so at this point I am assuming they have no intention of providing me a refund to purchases that were either too damaged to use or never even arrived. The total amount owed to me is $1209.63 and I have not seen a single cent in refunds.Order numbers: WB1679331291 WB5554679994

  

  Business Response

  Date: 04/30/2025

  Thank you for this information and the opportunity to review it for you.
  The first order had 4 items.  
  The smaller boxes were damaged and were replaced. The larger boxes were also damaged. They were returned, new boxes were sent, and they also arrived damaged.
  A refund was requested and it shows processed 4/30/2025.
  The second order had 9 items on it.
  The 8 boxes were all damaged and refunded on 4/24/2025.  It can take 7-10 business days for the refund to show on your original form of payment.
  The larger cabinet was returned and will be checked in. Please allow 7-10 business days for the refund to be processed.
  Thank you,

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23248850
  
  I am rejecting this response because:
  I have been told multiple times that my refund will be processed in 7-10 business days and during calls to Zoros customer service line but it has been significantly longer than those 7-10 day when I began to hear that.  So far only $188 has been refunded of the $1209.63 and that $188 refund was actually the last order that the refund processes were started on so logic would dictate that I should have already received refunds on orders where the refund process started significantly earlier.  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 05/09/2025

  Thank you for your response.
  It does appear that all of the credits have been processed.  Please contact your financial institution if you are not seeing these in your account.
  Thank you,

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for a magnet on 2/14. Shortly thereafter received an update that the shipping has been delayed until 3/28. Given no reason for the delay other than useless templated platitudes in form letter (email) format. Well wouldnt you know it, 3/28 rolls around and yes you guessed correctly, now its delayed until 5/19. Again a form letter with corporate-speak excuses. For a 3 month delay in delivery (and significant waste of ones time) and if you respected your customers in the slightest, you owe them a better explanation than obviously cut-and-paste responses that you provided. Can not recommend in the slightest using this company if you have any hopes of reliability.

  

  Business Response

  Date: 04/02/2025

  Thank you for providing this information and allowing me to look into it.
  At this time, the magnet that you ordered is on backorder.  Our vendor is not able to provide this item until 5/19. This is the information that was provided to Zoro by our vendor.

  I do apologize for the very long delays in your order.  At anytime you are welcome to cancel the order with Zoro.

  
  Thank you,

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23140705
  
  I am rejecting this response because: Zoro has no intention of filling the order.  Saying it is on back order explains perhaps the first 6 week delay.  Please explain to me how I am to believe, after a second 6 week delay, I will receive the item I ordered?  Zoro has apparently made a habit of placing items for sale on their website that they have no access to and no actual intent of selling.  The real question for other consumers is why?
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 04/08/2025

  Thank you for providing this information and allowing me to look into it.
  At this time, the magnet that you ordered is on backorder.  Our vendor is not able to provide this item until 5/19. This is the information that was provided to Zoro by our vendor.
  Thank you,
  
  

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving unsolicited emails from Zoro and its survey partner, ************************ (***), despite multiple attempts to unsubscribe and formally request the removal of my email address from their communication lists. I never consented to receive these emails, and I have contacted Zoro's Data Privacy Team on several occasions to address this issue. I followed the unsubscribe instructions provided by both Zoro and SMG, yet I continue to receive promotional emails, surveys, and other marketing communications. I have explicitly referenced the CAN-SPAM Act in my communications, highlighting that their failure to honor my opt-out requests may be in violation of federal regulations.Despite my efforts, including sending emails to multiple Zoro privacy contacts and following the provided opt-out procedures, the emails persist. I have also informed Zoro that continued non-compliance may result in filing complaints with the *** and the state attorney general. Zoros Data Privacy Team acknowledged my requests but failed to ensure that my email address was removed from their system. Their response claimed compliance with the ***'s CAN-SPAM regulations, yet the emails continue.This ongoing issue is a violation of my privacy, and I am now seeking assistance from the Better Business Bureau (BBB) to facilitate a resolution. I am requesting that Zoro permanently remove my email address ******************** from all their communication lists, including promotional offers, surveys, and any other correspondence. I also ask that Zoro and SMG provide written confirmation that my opt-out request has been fully processed and that no further emails will be sent.

  

  Business Response

  Date: 04/08/2025

  "Thank you for providing this information and allowing me to look into it.  We've confirmed that you have been removed from both Zoro's promotional e-mails, as well as from the surveys facilitated by our third party partner.  We do apologize that certain pre-scheduled emails may have been sent to you while your opt-out requests were being processed."

  Customer Answer

  Date: 04/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:03/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a complete propane gas log fireplace back in Feb 24th 25. After receiving the complete gas log fireplace from Zoro the unit will not light! I have had a ************* technician come out to my home 2 times and both times he stated the gas insert was defective! Reached out to Zoro and they gave me the manufacturer phone number and they stated that I needed an insert part and valve for the logs to light! I asked for a complete replacement insert for this fireplace and they stated that they have none in stock and were not sure when they would have a replacement! Then they said they could send the replacement parts out to me and as of today the representative state that Zoro said I didnt want the parts only a replacement of the insert! I have been given the run around from Zoro and the ********** fireplace manufacturer for over $1100.00 plus 2 service calls and still have a unit that will not light! I have asked for a complete new gas insert to match this fireplace and without any luck! The manufacturer stated that I needed an additional adapter and insert to make this stove light, where according to the gas technician this unit is defective and will not light or work even with the adapters that the manufacturer is recommending!!! I have spent over $1100.00 and still have a gas fireplace that will not work!!!

  

  Business Response

  Date: 03/28/2025

  Thank you for providing this information and allowing me to look into it.
  I am showing that we have also been working with the vendor on the issue you are having.  I do apologize for the delay in getting this issue resolved.  Zoro has been trying to contact the vendor however, we are waiting on another reply from them.  I have expressed that this needs to be expedited, so that we can get you a reply.  Once we have that information from the vendor, we will reach out to you via email.
  Thank you, 

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23109636
  
  I am rejecting this response because: I have spent over $1100.00 plus 2 certified Gas Technicians trips and still have a gas log fireplace that will not light! Bought this complete gas log fireplace back on Feb 24th, 25 and still will not light. Technician stated that the insert is bad, I have been given the run around and especially from the manufacturer of this stove through Zoro, with try this try this and even with their replacement parts still will not work! Unacceptably !

  
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 04/10/2025

  Thank you for your reply,

  A return has been set up for your item.  Once the item is received back the refund process will start.  Please allow 7-10 business days for your refund to be back to your original form of payment.

  Thank you

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on Feb 21, 2025. I ordered from Zoro because they had the product and said I would receive it within 5-7 days, which I needed the product by the 7th day. The product sat in the not fulfilled status until the 6th day. I emailed the company customer service team about this issue in the afternoon of the 27th Feb asking them to cancel the order and refund my money since the product hadnt even been fulfilled in my order. That evening I received a reply from them saying they couldnt cancel the order and refund me because the order was being fulfilled in the warehouse. I checked my order and the status had changed to order awaiting pickup from warehouse. Ive worked for companies that sell products and ship products, and you can always cancel the orders and return the funds until the order has left the warehouse, which my order hadnt. But they just wanted me to do their work for them by receiving the product (late) and then request a return and refund which will take additional days once I receive the product, which took another 7 days to receive. In total the product was an additional 8 days late. I missed the event I needed the product for, and still havent received resolution.

  

  Business Response

  Date: 03/13/2025

  Thank you for this information and the opportunity to assist you.
  I see that the order was placed on Feb 21st at 9:00 pm central time.  Since the order was placed this late in the day, the first day of the lead time would have been Feb 24th. 
  This would mean that the items would ship on Feb 27th.  The *** tracking is showing the package was picked up that day. Once picked up orders have an expected lead time of 3-5 business days in transit.  The expected delivery window for this order was March 4 to March 6.
  Zoro did attempt to cancel the order, however it was already too far along in the process for it to be stopped.  Zoro also attempted to have the order turned around so that it did not deliver to you.  We were not able to get that to happen. 
  Zoro has sent out the return labels at our cost to have these items returned.
  Thank you,

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23031164
  
  I am rejecting this response because:
  Your order site did not say anything about:

  1 - not operating on Saturdays, and

  2 - did not say you had a four day lead time plus the shipping time, which you state in your reply occurred.

  your order and shipping site page, when I went to order the products said your order will be delivered in 3-5 days period.  Nowhere did it say you didnt operate on Saturdays, nor did it say anything about a four day lead time until it ships, which then starts the 3-5 day shipping.  Your online site should know the time of day an order was placed (which as you said it did - Feb 21 at 7pm central), and should have not said your product will be delivered in 3-5 days, but instead it should have said 7-9 days delivery, which would have then been accurate (adding in your four day processing or lead time). It nowhere said you had a four day lead time, plus weekend days before the 3-5 delivery days.  Very misleading!

  I did finally receive the package way later than the system said.  I also did finally receive the return labels via email, which I had to print out (my cost) and they had two full labels with same address but different return numbers on them.  I had to contact them again to ask which of the two fully complete addressed labels to use, since they had two different return numbers on them.  They replied to me to pick one and let them know which number I chose so they could process the return quicker.  Why send two for one package, and why make the customer choose one, and then communicate back to you which one you chose and which one you didnt choose?

  Just a completely unfriendly, unprofessional interaction and business process for online purchasing and shipping and return business, these days.  
  

  The return goes back out to them today (March 14), and we shall see how long the refund takes to show up on my account.

  Sincerely,
  
  ******* ***********

  

  Business Response

  Date: 03/25/2025

  Thank you for that information and the opportunity to look further into this
  Your item was received by Zoro.  The refund back to your original form of payment will take 7-10 business days .
  
  

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23031164
  
  I am rejecting this response because:
  
  it is the normal resolution.  I have 90 days to return the items for full refund.  That is not a resolution for the issue at hand, that they said the product was on hand and they would deliver it in 3-5 days, which would have met my needs.  But instead they came back and said there were three weekend days that pushed the product back to 5-8 days.  Yet still the product was even two more days later than that!  10 days is way later than 3-5 days.  They need to fix their web site and ordering pages to know when the order is being late, and calculate the correct shipping dates based off order date and time and weekends included.  Secondly, if they still do not make delivery dates after that, there should be penalties.

  This product I ordered was needed on a specific date, and was multiple days late.  And then I was the one that had to do the effort to resolve the issue.  Contact them, raise a fuss, finally get a return label, print off the return label, contact them again because they texted me two of them, then told me to pick just one to use so why have two???  Then I had to travel with my car and fuel all the way to a ***** to drop off the return and travel back home.  All after the fact that they didnt make the original 3-5 dates that I relied on for the product, for the event I needed them for, and they said it would be there, but it wasnt, and they knew it wouldnt, based on their true dates of work verses actual shipping dates.
  Sincerely,
  
  ******* ***********

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  Refund has been received. You can now officially close this issue, as far as the customer is concerned. Thank you.

  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 3 orders with this company. I needed to return them and they supplied me with *** Ex labels. I could not get them to print so I contacted them. I spoke to a *** and she said she was making a note that I would be returning my orders via **** I received 3 labels from ***. I packaged the orders up.. took pictures and they were delivered to the company Jan 29th. They have refused to refund me because they said the returns are considered fraudulent because they said they never use *** labels and that they have no way of proving they received the packages even though I sent them pictures of the packages and the proof of delivery from ***. I contacted *** and they confirmed all 3 labels were purchased by Zoro. They even sent this in the reply where they stated Zoro created and purchased the labels. I told Zoro to contact *** themselves and they have refused. I see this is their norm from previous complaints and they usually do not respond. I wanted to warn people of the way this company operates and I do plan on filing a small claims suit against them when this fails. NOTE IN THE ***** FROM ***:"As the shipper, Zoro is responsible for creating and purchasing the return shipping label, not the recipient.I trust this clears up any confusion regarding the return process.Thank you for your attention to this matter.Kind regards,Evy ***** CUSTOMER SERVICE SUPERVISOR

  

  Business Response

  Date: 03/19/2025

  "Zoro has flagged the orders in question as potential returns abuse/fraud, and per our terms and conditions of sale, Zoro has the right to reject or limit any returns which appear to be fraudulent or abusive.  The investigation is still pending and once we have more information to share, we will update our response here as well as our direct correspondence with the customer."

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23028386
  
  I am rejecting this response because: the company's response is insane.. I  place 3 orders on Jan 20th.. I received the orders on Jan 22nd.. I contact the company on Jan 24th about returns.I called the company because I was having trouble printing the ***** labels from their returns on their website. The *** sent 3 more ***** labels I received via email.. There was a problem with those also so then said she would send *** labels which she did via ***.. I received them within minutes of talking to her where she said she was making notes that the 3 orders would be returned via *** not ***** and gave me each SO and order number that would be associated with each order being returned.  The 3 orders were shipped the same day the labels were sent.. the company received the 3 orders on Jan 29th and they are saying the returns are fraudulent. I've never heard such nonsense in all my life. First they said they had no proof the orders had been returned since I used *** labels and they claim they don't use ***> Ir really shouldn't matter if you return orders by a carrier pigeon if you have proof they were delivered. I have video of me packaging the bulbs up.. putting the invoice with the *** tracking # in the package and video dropping the 3 orders off and proof of delivery from *** along with an email from *** stating g the 3 labels were purchased by Zoro. I have screenshots of the 3 orders.. the email confirmations of the 3 orders, the delivery confirmation of 3 orders.. the 3 ***** labels emailed to me on Jan 24th.. the 3 *** labels emailed to me on Jan 24th.. proof of delivery to the company on Jan 29th.. pictures of the packages and pictures of the invoices with the *** tracking#s written on the invoice and I have video of packing the bulbs up so .. showing the bulb being placed back into its box back into the shipping envelope and the invoice being placed inside the shipping envelope.. and most importantly the email from *** stating Zoro purchased the 3 labels. I need a way to submit all my proof.
  
  Sincerely,
  
  ** *******

  

  Business Response

  Date: 03/20/2025

  "Zoro has flagged the orders in question as potential returns abuse/fraud, and per our terms and conditions of sale, Zoro has the right to reject or limit any returns which appear to be fraudulent or abusive. The investigation is still pending and once we have more information to share, we will update our response here as well as our direct correspondence with the customer."

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23028386
  
  I am rejecting this response because: No I don't accept their response. How you can make fraud out of a return I have no idea. And *** has told them they created the return labels. They need to investigate their practice of stealing from people. 
  
  Sincerely,
  
  ** *******

• Initial Complaint

  Date:02/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a date stamp from this company on 02/03/25, order #****. I received a confirmation of my order on 02/03/***** 02/07/25 it still had not shipped, so I sent an email to ********************** asking when it will be shipped. Today is 02/12/25 and I still have not received a response. I also filled out the "contact us" on their website, but they did not respond. I have called the phone #'s for this company, however, every time I call the numbers, I get a fast paised busy signal, like their phone has been disconnected.They have already charged by checking account for $8.61 for the date stamp. I have since ordered this from a differen company and have already received it.I WANT A REFUND of my $8.61.I believe this company is a scam company. DO NOT DO BUSINESS WITH THIS COMPANY, YOU WILL BE SCAMMED. I'm glad my order was not that expensive because at least it wasn't more than $10.00. I will tell everybody I know not to do business with you because they will get ripped off.Thank you.

  

  Business Response

  Date: 02/19/2025

  Thank you for providing this information and the opportunity to look into this for you.
  
  Your order was placed through **************. We are Zoro ***********, and operate the website ******************************. We are not affiliated with ***********, their website, or their operations in any way. There is contact information available for ***** Sales on their website ******************.
  
  I do hope that this information assists you in resolving your issue.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22933519
  
  I am rejecting this response because:

  I did a search on ****** and asked the question: "are zorro tools and zorro sales the same company"

  The response to that question on ****** is as follows (and ******'s always right):

  Yes, "Zoro Tools" and "Zoro Sales" refer to the same company, which is now simply called "Zoro" - an online marketplace for business supplies and tools, owned by W.W. ************** "Zoro Tools" was the original name of the company when it first launched, but they later rebranded to just "Zoro" to reflect a wider range of products beyond just tools.

  If you actually read my original complaint, I did say that I tried to contact zorro sales through their website and they did not respond. If you are not affiliated with them, how do you know their wesbsite address??? I don't believe a word you say in your response.

  I still want my refund of $8.61 because you're the same company and you ripped me off!!! 

  I will tell EVERYBODY I know not to do business with you because they will be ripped off. You're very shady company.

  Thank you,
  ***** *****

  

  Business Response

  Date: 02/25/2025

  Thank you for your reply.
  
  
  We're sorry for your frustration, however, we need to reiterate that Zoro *********** is not, and never has been, affiliated with or related to ************** in any way.  Your order was placed through **************. We are Zoro Tools, ***** and operate the website ******************************.  The 2 companies may have somewhat similar names but there is no connection between our company and their website or their operations.
  
  
  In an effort to assist you, we simply looked at their site where they publicly list contact information available for Zorro Sales, but other than that we have no insight into how to contact them.  In order to receive your refund, you will need to work with Zorro Sales.  Please be advised that there is nothing further we can do to assist with an unrelated company, and Zoro *********** considers this matter closed.

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased item with the delivery date stated by Zoro to be Wednesday February 5th, 2025, which is the whole reason I ordered from Zoro. I could have used Amazon, which I usually use and the item would have arrived in a timely fashion but chose to try zoro....my mistake. The item has been sitting in a warehouse for over a day and a half according to delivery history that is approximtaley 1.5 hours away from delivery address. I run a business that I required this item to finish a job February 5th, ************************** and my customer money due to delay by **********************. At 10:30 pm the tracking number showed a delivery date that went from February 5th, 2025 to now February 7th, 2025, what a scam. When I contacted Zoro customer service all I got were excuses and the same script answers over and over. The customer representative said they would give me 10% off on next purchase at Zoro..like I am ever going to do business with this place again as the saying goes "full me once shame on you, full me twice shame on me". Stay away from this company at all costs, there are countless negative reviews which I wish I would have researched prior to doing any business with this company.

  

  Business Response

  Date: 02/24/2025

  Thank you for taking the time to provide me with this information and the opportunity to look into this matter.
  I do see that the order was placed on 2/4 with our website showing an expected delivery date of 2/5/25.  This order was placed with standard shipping which means that the next day delivery is not guaranteed.  The item was picked up by ***** on the 4th.  Their tracking information does not indicate why there was no movement on the item on the 5th.  
  Once the package is tendered to the carrier, Zoro no longer has control over the package.
  Thank you,