Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 29, 2025 I clicked along a link and it charged my card intending for a 4 week plan. The link failed and now I don't have the plan, a way to cancel the 'subscription', or my money. It is impossible to find a proper customer service channel with this company. All I know is I was charged my I CARE NOORO-US

  Business Response

  Date: 06/18/2025

  Hi Hayley,
  
  Thank you for reaching out, and Im so sorry to hear about the trouble you've experienced. I completely understand how frustrating it is to be charged for something without receiving what you expected, and I appreciate you bringing this to our attention.
  
  I want to assure you that were taking care of this. I've processed the cancellation of your subscription, and your full refund has been submitted to our billing team. Please allow 37 business days for the amount to reflect back to your account, depending on your banks processing time.
  
  To make sure all your concerns are fully addressed, I will also give you a call today. Thank you again for your patience, and Im here to make this right.
  
  Warmly,
  Nooro Support Team
  
  
  
  

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After seeing numerous advertisements about how Nooro Nerve Prime could help neuropathy, I decided to order the product. There was a 90 day money back guarantee that stated if the customer was not satisfied, ********************** would refund every single Penney, no questions asked. Also, supposed to get money back the same day Nooro was contacted. On December 12, 2024, I ordered the product and received it on December 28, 2024. When the product didnt work for me, I contacted Nooro on March 26, 2025 to get refund. Nooro offered to refund 35% of money to avoid hassle of returning product. On April 1, 2025, I mailed 3 empty Nooro Prime bottles. I waited approximately a month and never heard back. I started to text them, but they wouldnt refund money without tracking number which I misplaced. I questioned their policy and advertisements and explained it was empty plastic bottles of no value. Nooro employees refused to refund my money.

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I clicked along a link and it charged my card intending for a 4 week plan. The link failed and now I don't have the plan, a way to cancel the 'subscription', or my money. It is impossible to find a proper customer service channel with this company. All I know is I was charged my I CARE NOORO-US

  Business Response

  Date: 05/25/2025

  Dear ***,

  
  Thank you for reaching out, and I truly appreciate you bringing this to our attention.

  
  I want to sincerely apologize for the confusion and frustration you've experiencedespecially when your intention was simply to access a wellness plan, not deal with unexpected charges and a lack of clear support. I completely understand how concerning this must have been.

  
  To save you the hassle, and since your charge is covered under our 90-day money-back guarantee, Ive gone ahead and processed the cancellation of your subscription and issued a full refund. You should see the amount reflected back to your account within 37 business days, depending on your banks processing time.

  
  We're working continuously to improve our processes and communication, and your feedback helps us move in the right direction.

  
  If theres anything more I can do to support you, please dont hesitate to reply to this emailIm here to help.
  Warm regards,

  Nooro Team

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 30 day wellness service for 30 days for *****. to this company charged me ***** plus $99.96. I requested a refund she told me she can only give me half this was in minutes of being charged. I explained I did not order this service. She would not answer my questions as to what it was for.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: April 22, 2025 Amount charged: $20 I was charged $20 by Nooro for a program I did not knowingly sign up for and never used. I was researching whether their services might be helpful for a family member, and at no point was it made clear that clicking through would initiate a subscription. The business committed to providing a Cortisol Detox Challenge 4-Week Plan, but nothing was delivered or explained at the time of charge.The nature of this dispute is that Nooros website and ads are highly misleading, intentionally confusing, and designed to trick users into unwanted subscriptions. There was no clear indication that my actions would result in a purchase or enrollment, and no confirmation page or email before the charge appeared.I contacted support immediately. While they canceled my subscription to prevent further charges, they refused to offer a refund unless I accessed their app and provided screenshots of using the programsomething I never intended to use and certainly didnt authorize. This is a predatory tactic that shifts the burden to the consumer after the fact, rather than offering upfront transparency.This model profits by misleading people. I am requesting a full refund of the $20, and for Nooro to be reviewed for deceptive advertising practices. I will be reporting their social media ads as misleading moving forward

  Business Response

  Date: 05/22/2025

  Hi *******,

  
  Thank you for reaching out, and Im truly sorry for any confusion or frustration this experience has caused. I completely understand how disappointing it can be to feel misled, and I appreciate you taking the time to share your concerns so clearly.

  
  After reviewing your account, I see that you reached out to us on May 14, 2025, and I want to assure you that you are covered by our 90-day Money-Back Guarantee. That means getting a refund is absolutely not a problem, especially if the program didnt meet your expectations or wasnt used.

  
  In addition to confirming that your subscription has been canceled to prevent any future charges, Ive also gone ahead and processed a full refund of $19.99. Please allow ************************************************** your account, depending on your bank.

  
  Again, Im sorry for the experience you had, and we truly appreciate your feedback it helps us improve transparency and service for all our customers.

  
  If you have any further questions or need assistance, please dont hesitate to reply to this email. Im here to help.
  Warm regards,

  Nooro Team

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally ordered a 4 week plan from this company and I wasnt made aware that it was a subscription. I was also not made aware of a recurring charge, which is required to be extremely transparent in ******. They have also made it extremely difficult to cancel, which is also against business practices in ******. You need to be able to cancel a subscription as easily as it is to subscribe. I want my subscription cancelled and to not be charged or contacted by the business again.

  Business Response

  Date: 05/12/2025

  Hi *********,

  
  Thank you for reaching out and for sharing your feedback I completely understand your frustration, and I truly apologize for any confusion or inconvenience caused.

  
  To clarify, we do offer three ways to cancel a subscription: through our online app, live chat, and by phone and our customer support is available 24/7 to assist. That said, we absolutely respect your concerns and feedback, especially regarding transparency and ease of cancellation, and we take this seriously as we strive to improve the customer experience.

  
  To compensate for the hassle and inconvenience youve experienced, Ive gone ahead and processed a full refund. Please allow 37 business days for the refund to reflect back to your account. Additionally, your subscription has been fully cancelled to ensure there will be no future charges or further contact from us.

  
  If there's anything else you need or if you have any further concerns, please dont hesitate to reach out.

  
  Warm regards,

  Nooro Team

• Initial Complaint

  Date:05/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir/Madam ******* multiple mails I have been paying a $24.95 subscription 9x and $19.95 once and have no idea what for. Support and telephone calls trigger no action. I have never logged into anything and am concerned about identity and credit card info theft AND I would like my money back. The name of the company does not match the company taking the subscription.

  Business Response

  Date: 05/11/2025

  Dear ****,

  
  Thank you for reaching out, and I truly apologize for the frustration this situation has caused. I did attempt to call you to directly address all of your questions and provide clarity, but I was routed to your voicemail so Im following up here to make sure nothing is left unanswered.

  
  First, to clarify: the charges you referenced are for the Edema Relief 4-Week Plan, which is a digital wellness course accessible through the Nooro application available on your phone, tablet, or computer. Based on our records, the membership was successfully signed up as part of a subscription plan during your checkout process, which began with a trial.

  
  As part of our standard process:
  We send a notification email 7 days before the trial ends, giving customers the opportunity to cancel if they do not wish to continue.
  We also send two emails each month: one pre-bill notice and one bill confirmation both of which are also reflected in your ****** transaction history.
  Additionally, we offer a customer support line for real-time assistance.
  That said, I completely acknowledge your concern and respect your feedback about how this was handled. While we had no record of a previous cancellation request, I understand this may have caused concern regarding your account and personal information.

  
  To resolve this for you:
  Ive canceled your subscription to avoid any future charges. Your cancellation reference number is: 95283BE830.
  Since youre covered under our 90-Day Money Back Guarantee, I have processed a full refund of $99.80, which includes the charges for February, March, April, and May.
  Please allow ********************************************* your ****** account.

  
  If you have any further questions or need additional support, Im here and happy to help.

  
  Wishing you all the best,

  Nooro Team

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a foot massager from Nooro on December 20, 2024 and it worked fine for 4 months then suddenly the unit stopped working and I think their product should work more than 4 months, I would like to receive a replacement unit from Nooro.Thank You

  Business Response

  Date: 05/10/2025

  Dear *******,
  
  
  Thank you for contacting us and bringing this to our attention. Were truly sorry to hear that your Nooro Foot Massager stopped functioning after just four months of use. We understand how disappointing this must be, and we agree that our products should meet a higher standard of durability.
  
  Please rest assured that we have already processed a replacement unit for you. You can expect to receive it within 710 business days, or possibly sooner.
  
  Should you have any further questions or need additional assistance, please dont hesitate to reach out. Were here to help and ensure your satisfaction.
  
  
  Warm regards,
  
  Nooro Team

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 8, 2025. I ordered protein shakes for a total of $64.88. This amount was charged to my credit card and I have not received my order. It will not allow me to tract the order. I would like a full refund.

  Business Response

  Date: 05/21/2025

  Hi *****,

  
  Thank you for reaching out, and Im really sorry to hear that you didnt receive your order. I completely understand how frustrating this must be.

  
  After checking on your order placed on April 8, 2025, I can see from the tracking number ********************** that it was marked as delivered. That said, I absolutely want to make this right for you.

  
  To resolve this, Ive gone ahead and processed a full refund of $64.03 back to your original payment method. Please allow ********************************************* your account.

  
  If theres anything else I can help with, dont hesitate to reach outIm here to support you.

  
  Warm regards,

  Nooro Team

  Business Response

  Date: 05/21/2025

  Hi *****,

  
  Thank you for reaching out, and Im really sorry to hear that you didnt receive your order. I completely understand how frustrating this must be.

  
  After checking on your order placed on April 8, 2025, I can see from the tracking number ********************** that it was marked as delivered. That said, I absolutely want to make this right for you.

  
  To resolve this, Ive gone ahead and processed a full refund of $64.03 back to your original payment method. Please allow ********************************************* your account.

  
  If theres anything else I can help with, dont hesitate to reach outIm here to support you.

  
  Warm regards,

  Nooro Team

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $19.99 4 week "app" for my phone and since then have been charged for some "subscription" in the amount of $38.95 which I most certainly DID NOT AUTHORIZE OR SUBSCRIBE to.I wish to be reimbursed for the two erroneous charges and for this company to recognize that they are NOT AUTHORIZED to place any additional charges and if there is some bogus SUBSCRIPTION for it to be cancelled immediately. I did send an email to which they replied but told me to call them. If course, there is no one that answers the phone number provided in the email.

  Business Response

  Date: 05/02/2025

  Dear ******,
  
  
  Thank you for reaching out regarding your membership. I completely understand your concerns and want to reassure you that weve processed two refunds of $38.95 each for the months of March and April. Additionally, your membership has been canceled, so you will not be charged going forward. The refund should reflect to your ****** account shortly and you will receive an email confirmation.
  
  Id like to clarify that the membership was successfully signed up for as a subscription plan during your checkout process. We aim to make our options clear and straightforward, but I completely understand how this might have been confusing, especially if you were exploring the program for the first time.
  
  I truly appreciate you bringing this to our attention, and well take steps to ensure greater clarity for others in the future. We hope this resolves your concerns. If you decide to revisit our program at any point, wed love the chance to welcome you back with the right plan that fits your needs.
  
  Please dont hesitate to reach out if you have any further questions or feedback.
  
  
  Best regards, 
  
  Nooro Team